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Preguntas frecuentes sobre Llamadas Wi-Fi

This page explains the Wi-Fi Calling feature and who’s eligible to use it, how much it costs and how to set up and use it.

Información General
  1. Wi-Fi Calling allows you to make and receive calls over a Wi-Fi network if cellular service isn't available.

    Los beneficios de Llamadas Wi-Fi incluyen:

    • Se incluye sin cargo adicional con tu plan de voz y dispositivo compatible actuales.
    • You can make and receive calls with Wi-Fi using your phone number.
    • Las llamadas Wi-Fi a números de EE. UU. son gratis, incluso cuando viajas fuera del país.
    • Video Calls no longer need an LTE connection to be initiated in Wi-Fi.


Requisitos de elegibilidad
  1. Para ser elegible para Llamadas Wi-Fi, necesitas:

    • Have a phone that's Voz HD-enabled and Wi-Fi Calling-capable
    • Have the HD Voice feature on your account and activated

    Nota: si tienes funciones incompatibles con Voz HD, deberás eliminarlas antes de agregar la función Voz HD a tu cuenta. Descubre which features aren't compatible with HD Voice, o learn more about HD Voice and how to activate it.



  2. Yes. As long as your line already has HD Voice and doesn't have the "Block Wi-Fi Calling" or the "Voice Block" features on the account.



  3. Many HD Voice-capable devices also support Wi-Fi Calling. See our complete list of Wi-Fi Calling compatible devices.



Precio:
  1. The Wi-Fi Calling feature is available at no additional charge, and is included in your existing monthly voice plan. Tus llamadas Wi-Fi a números de EE. UU., sin importar dónde estés, también son sin cargo (excepto al 411 y otras llamadas premium). Wi-Fi calls to international numbers are billed as "International Calling While in the US" (also known as International Long Distance). If an international rate plan exists on your account, international calls are billed at those rates. Aparecerá un ícono de Llamadas Wi-Fi en tu pantalla durante la llamada para confirmar que se está conectado con Wi-Fi. Si la llamada usa la red Verizon o una red de roaming, se aplicarán tarifas de voz estándar.

    Get more flexibility and international options on the new Verizon Plan. The new Verizon Plan gives you more data, Carryover Data, and other benefits like Safety Mode to help you get the most out of your devices. Conoce más sobre el nuevo plan Verizon.



  2. Yes, so charges may apply if the Wi-Fi network you're connecting to charges an access fee. The charges will depend on your Wi-Fi access point's access fee.



  3. Voice calling uses about 1 MB/minute of data. Una videollamada de 1 minuto generalmente usa entre 6 y 8 MB de data. El uso de data real de tu llamada de voz o video puede variar.



Configuración y uso de Llamadas Wi-Fi
  1. To activate Wi-Fi Calling, you must activate HD Voice (also called Advanced Calling on some devices) on your Wi-Fi Calling-capable smartphone first, then set up an address for use in the event of an emergency. You must have access to the internet (Wi-Fi or Verizon network) to successfully register. Sigue estos pasos para obtener más información:

    1. Primero, verifica si cumples todos los requisitos de elegibilidad, then follow the steps below to enable Wi-Fi Calling on your Android Device.

    2. Follow these steps to activate HD Voice. Skip this step if it's already activated.
      1. Ve a la pantalla de inicio.
      2. Abre el menú Apps.
      3. Oprime Settings.
      4. Oprime Advanced Calling.
      5. Oprime Activate Advanced Calling.
      6. Sigue las instrucciones en pantalla.
         
    3. Una vez que se haya habilitado Voz HD, sigue estos pasos para activar Llamadas Wi-Fi.
      1. Ve a la pantalla de inicio.
      2. Abre el menú Apps.
      3. Oprime Settings.
      4. Oprime Advanced Calling.
      5. Oprime Activate Wi-Fi Calling.
      6. Follow onscreen instructions to enter a US address for use in the event of an emergency call (911).

        Una vez que la dirección se haya guardado correctamente, Llamadas Wi-Fi estará activado.

    Ahora puedes hacer y recibir llamadas en redes Wi-Fi.



  2. lTo activate Wi-Fi Calling, you must be connected to the Verizon Wireless data network to turn on Wi-Fi calling.

    To enable Wi-Fi Calling on your iPhone:

    1. Primero, verifica si cumples todos los requisitos de elegibilidad.
    2. Turn on Wi-Fi Calling:
      1. Ve a la pantalla de inicio.
      2. Oprime Settings.
      3. Oprime Phone.
      4. Oprime Wi-Fi Calling.
      5. Tap or slide Wi-Fi Calling On This iPhone. (slider will be green)
      6. Tap Enable
      7. Follow the onscreen instructions to enter a US address for use in the event of an emergency call (911).

    Once your address is saved, the Wi-Fi Calling setting will be turned on. You are now able to take and make Wi-Fi calls on your iPhone.



  3. To stop using Wi-Fi Calling on an Android Device:

    1. Ve a la pantalla de inicio.
    2. Abre el menú Apps.
    3. Oprime Settings.
    4. Oprime Advanced Calling.
    5. Oprime Wi-Fi Calling.
    6. Oprime el control On/Off para que quede en Off.

    You've successfully turned off Wi-Fi Calling on your Android device.

    To stop using Wi-Fi Calling on iPhone:

    1. Ve a la pantalla de inicio.
    2. Oprime Settings.
    3. Oprime Phone.
    4. Oprime Wi-Fi Calling.
    5. Tap or slide Wi-Fi Calling on This iPhone switch to OFF.

    You've successfully turned off Wi-Fi Calling on your iPhone.



  4. Puedes cambiar tu red de voz preferida a la red celular o a Wi-Fi cuando estés en roaming internacional.

    To change your preferred network on your Android device:

    1. En tu dispositivo, ve a Settings.
    2. Oprime Advanced Calling.
    3. Oprime Wi-Fi Calling.
    4. Oprime When Roaming y selecciona la red que deseas usar en roaming.
      • Prefer Other Cellular Network (opción predeterminada)
      • Prefer Wi-Fi

    Seleccionaste correctamente tu red preferida.

    To change your preferred network on your iPhone:

    1. En tu dispositivo, ve a Settings.
    2. Ve hasta Phone.
    3. Oprime Phone.
    4. Oprime Wi-Fi Calling.
    5. Tap the Wi-Fi Calling on This iPhone switch (if not already enabled).
    6. Tap the Prefer Wi-Fi While Roaming switch.

    Seleccionaste correctamente tu red preferida.

     



  5. Once you set up Wi-Fi Calling, you’ll make Wi-Fi calls like you’d make traditional voice calls. In order to provide you with the most reliable experience, calls will use the cellular network when available. If you’re using an Android device, then you can change the preferred network when traveling internationally. For Android devices, you’ll see a Wi-Fi Calling icon similar to this:  when your call is over a Wi-Fi network. If you have iPhone, you’ll see "VZW Wi-Fi" in your status bar.




Dirección de emergencia
  1. In order to offer voice service over the internet, Verizon is required by the FCC to support 911 calls and collect a registered location to enable the service. By registering an address, you’re providing information that determines how your 911 call will be routed. This information will be provided to emergency services if you’re unable to report your physical location. The address will also be used if you call 911 with the Verizon Messages (Message+) app or if you use Wi-Fi Calling in an area or location where cellular service isn’t available. This information isn't used for billing or other purposes. Whenever possible, use your phone to dial 911 in an emergency and give the 911 operator your location.



  2. To update your emergency address, follow the steps below for Android and iPhone.

    Dispositivos Android

    1. Ve a la pantalla de inicio.
    2. Abre el menú Apps.
    3. Oprime Settings.
    4. Oprime Advanced Calling.
    5. Oprime Wi-Fi Calling.
    6. Tap Update current Emergency address. You can update your address from here.  

    You've successfully updated your Emergency Address on your Android Device.

    iPhone

    1. Ve a la pantalla de inicio.
    2. Oprime Settings.
    3. Oprime Phone.
    4. Oprime Wi-Fi Calling.
    5. Tap Update Emergency Address.  You can update your address from here.  

    You've successfully updated your Emergency address on your iPhone.



  3. You should update your registered address whenever you change locations. In the event that you’re in an emergency situation and call 911 using Wi-Fi Calling where cellular service isn’t available, the device will use your registered address to handle the call.



  4. If you travel outside of the US, calling 911 through Wi-Fi Calling won't work. Use your mobile phone or a local phone to use the appropriate emergency dialing number for the local emergency service.



  5. If a caller isn't at the registered address, the call may not be routed to the closest emergency service provider. Additionally, the internet service provider or network may experience congestion or an outage during the 911 call. This could cause the call to have poor quality or drop completely.



  6. When using Wi-Fi Calling, 911 calls will always try cellular service in the local market first, even when the device is in Airplane Mode or cellular service is off. If cellular service isn't available and the user has set up Wi-Fi Calling, the 911 call will route using the registered address.



Solución de Problemas
  1. If you're unable to make or receive Wi-Fi calls, it may be due to one of the following reasons:



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