Selecciona tu dispositivo
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S8
Apple® iPhone® X
Samsung Galaxy S9
Apple® iPhone® 6s Plus
Moto Z Play edición Droid
Apple® iPhone® 8 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® 8
Samsung Galaxy S7 edge
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S9+
Galaxy J7 / J7 V
Hotspot móvil 4G LTE MiFi® 5510L Verizon Jetpack®
Apple® iPhone® 5s
DROID TURBO 2
Samsung Galaxy S8+
Samsung Galaxy S® 4
Google Pixel 2 XL
Samsung Galaxy J3 Eclipse
Verizon Wear24™
Moto Z Force Droid Edition
Google Pixel 2
LG K20™ V
Pixel™, Phone de Google
iPad® 2 de Apple®
Apple Watch® Serie 3
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Verizon Ellipsis® 8
Teléfono residencial de Verizon Wireless
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
Verizon Ellipsis® 7
Samsung Galaxy J3 (2016)
DROID MAXX de MOTOROLA
Extensor de red 3G Samsung
Cadence de Kyocera
Droid Turbo de Motorola
MiFi® 7730L Jetpack®
Motorola moto z2 play
GizmoGadget™ de LG
LG G6™
V20™
Samsung Gusto® 3
Apple® iPhone® 5
Hotspot móvil 4G LTE Verizon Jetpack® - AC791L
Stylo™ 2 V
LG G5
Droid Turbo en nylon balístico
Samsung Galaxy J3 V
Motorola moto z2 force edition
Samsung Galaxy Core Prime™
LG Exalt® LTE
Samsung Galaxy J1™ prepagado
Hum+ de Verizon
ZenPad™ Z8
Moto Z edición Droid
Pixel™ XL, el teléfono de Google
Hotspot móvil 4G LTE MiFi® 4510L Jetpack®
Enrutador de broadband 4G LTE de Verizon
Microsoft Lumia 735
Motorola moto e4
Verizon Ellipsis® Jetpack® MHS900L
LG K8 V
Apple® iPhone® 4
Módem USB global 4G LTE Pantech UML290
LG G4™
Apple® iPhone® 4s
LG G3
Samsung Convoy® 4
Módem USB Global 4G LTE MiFi® U620L de Verizon
Galaxy Tab E (8.0)
Hotspot móvil 4G LTE MiFi® 890L Verizon Jetpack®
Internet LTE y teléfono residencial de Verizon
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 de LG
DuraForce PRO con Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
Samsung Galaxy Note® 3
GizmoPal™
Samsung Galaxy S® 6 edge
PRIV™ de BlackBerry®
Galaxy Tab E
Hotspot móvil 4G LTE MiFi® 4620L Verizon Jetpack®
Apple® iPad® (9.7 pulgadas)
Ellipsis® Jetpack® MHS800L
Extensor de red 4G LTE para Samsung
Samsung Galaxy S® III
DuraXV
Galaxy J3 Mission prepagado
LG V10™
Samsung Convoy™ 3
Módem global USB USB730L Verizon
Samsung Gear S3 frontier
Teléfono residencial inalámbrico T2000 de Verizon
Smartphone BlackBerry® Bold™ 9930
LG V30®
DROID RAZR M de MOTOROLA
KYOCERA DuraXVLTE
ASUS ZenFone™ V
ZTE Blade™ Vantage prepagado
DROID MINI de MOTOROLA
Módem USB 4G LTE 551L de Verizon
Brigadier™ de Kyocera
Verizon Ellipsis® 10
Verizon - SmartHub con voz de Verizon
Módem USB Verizon 4G LTE UML295
Casio G'zOne Commando®
Casio G'zOne Ravine® 2
ZTE Cymbal® LTE
Sony Xperia® Z3v
Samsung Convoy™ 2
BlackBerry Classic
Moto G Play
Ellipsis™ Jetpack® MHS815L
ZenPad™ Z10
Kyocera DuraXV+
Samsung Gusto® 2
HTC One® (M8)
Apple® iPad Pro® (12.9 pulgadas)
HTC 10™
LG Exalt™
Apple® iPad Air® 2
Auto conectado Toyota
LG Extravert™ 2
Hotspot móvil inteligente Verizon MiFi™ 2200 - OTA
Apple® iPad mini™ con pantalla Retina
Internet LTE (instalado)
Samsung Galaxy Tab S3
LG K4™ LTE
LG G Vista
Verizon Ellipsis® 8 HD
Smartphone BlackBerry® Q10
Apple® iPad Pro® (10.5 pulgadas)
Gear S®
Samsung Galaxy Tab® 2 (7.0)
Samsung Intensity™ II
ASUS ZenPad™ Z8s
LG G Pad 8.3 LTE
Mobile Hotspot 4G LTE MiFi® 4620LE Verizon Jetpack®
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Tab® 2 (10.1)
LG G2
Extensor de red 4G LTE para Samsung 2
Gear S2
Hotspot móvil 4G LTE MHS291L Verizon Jetpack®
ASUS ZenFone™ AR
Módem USB 595U Verizon Wireless AirCard®
Humx
Sonim XP5
HTC One M9
Samsung Brightside™
Moto X™ de Motorola
Motorola RAZR V3m
DROID ULTRA de MOTOROLA
LG Revere®
Módem VZW USB760
Samsung Galaxy Note® II
HTC Desire® 530
Samsung Galaxy S® 4 mini
LG Octane™
Apple® iPad mini® 4
Apple® iPad Pro®
HTC Desire® 526
Samsung Galaxy Book
Hotspot móvil 4G LTE Samsung SCH-LC11 Jetpack®
Samsung Galaxy Tab®
Samsung Galaxy Tab S2
Apple® iPad® con Wi-Fi + 4G
Apple® iPad®
Casio G'zOne Ravine®
Samsung Galaxy Camera®
Apple® iPad mini™
DROID RAZR de MOTOROLA
Samsung Convoy™
G Pad™ 7.0 LTE
Arlo Go
Apple® iPad Air®
LG G Pad™ X8.3
Smartphone BlackBerry® Z30
Galaxy Note® Edge
Smartphone BlackBerry® Z10
HTC Desire® 626
LG Revere® 2
Verizon GizmoTab™
Nokia Lumia 928
Moto X™ (2da gen.)
LG Exalt™II
LG Accolade™
Apple® iPad Pro® (9.7 pulgadas)
AirCard® 595 de Verizon Wireless
Nokia Lumia 822
Samsung Intensity™ III
Samsung Gusto®
LG Cosmos™ 2
Smartphone BlackBerry® Bold 9650
Samsung Haven™
Samsung Galaxy Tab® (10.1)
Ellipsis® Kids
Samsung Gear S3 classic
Samsung Galaxy S® III mini
Módem USB LG 4G LTE VL600
Paquete de teléfono IP de escritorio Yealink One TalkSM
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
HTC One®
LG Terra™
HP Elite x2 1012
Hotspot móvil inteligente Verizon MiFi™2200
DROID RAZR MAXX HD de MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Módem USB global UMW190 de Verizon Wireless
LG enV®2
Nokia Lumia Icon
Módem USB UM175 Verizon Wireless
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) para Windows®
Samsung Galaxy Tab® 4 (8.0)
Hotspot móvil 3G Fivespot™ Global Ready™ de Verizon
DROID RAZR HD de MOTOROLA
Samsung Galaxy Stellar™
Motorola Barrage™
Verizon Ellipsis® 10 HD
Apple® iPad® con pantalla Retina
Sony Xperia® Z2
Lancet™ para Android™
Nokia Lumia 2520
LG VX5500
Samsung Intensity™
Casio G'zOne Boulder®
LG Cosmos™
Smartphone BlackBerry® Bold™ 9930 sin cámara
Samsung Alias™ 2
LG enV® TOUCH
Samsung Smooth™
DROID DNA de HTC
Delphi Connect con Hotspot móvil 4G LTE
Samsung Galaxy Note® Pro
Pantech Hotshot™
LG Extravert™
Lucid™3 de LG
Apple® iPad mini™ 3
DROID 4 de Motorola
Hydro ELITE de KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
Samsung Gear S2 classic
Motorola W385
Samsung Galaxy Tab® S
Enact™ de LG
Lancet™
DROID RAZR MAXX de MOTOROLA
LG VX5400
Tarjeta para PC Verizon Wireless PC5750
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® con Wi-Fi y hotspot MiFi® 2200
Nexus 7 de Google
Pantech Jest™ 2
HTC One® remix
Galaxy Nexus de Samsung
HTC Desire® 612
LG ZONE® 4
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
G'zOne Type-S de Verizon Wireless
BlackBerry Classic sin cámara
Lucid™ de LG
Auto conectado Lexus
Reloj Urbane™ 2nd Edition LTE
LG VX8350
Moto X™ - Diseñado por ti (2da generación)
LG Cosmos™ Touch
Motorola Adventure™ V750
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m gris
Lucid™2 de LG
Casio G'zOne Ravine® 2 sin cámara
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
LG VX3200
HP Spectre x2
Moto X™ - Diseñado por ti
Tarjeta Verizon Wireless PC770 2 en 1 y ExpressCard®
Samsung Reality™
Motorola MOTO™ VU204
LG VX3300
Motorola V325i
LG VX6100
Motorola Entice™
LG VX4650
LG Clout™
G'zOne Boulder™ en negro y plateado
LG VX5200
Motorola V325
G'zOne Type-S Push to Talk de Verizon Wireless sin cámara
Samsung SCH-a870
Luge™ de Motorola prepagado
Motorola W315
Samsung SCH-u540
Samsung SCH-a630
Samsung SCH-a650
Apple® iPad® (6ta Generación) 9.7-pulgadas
Motorola moto e5 play
Samsung Galaxy Tab® 4
Motorola V325xi

Preguntas frecuentes sobre Llamadas Wi-Fi

This page explains the Wi-Fi Calling feature and who’s eligible to use it, how much it costs and how to set up and use it.

Información General
  1. Wi-Fi Calling allows you to make and receive calls over a Wi-Fi network if cellular service isn't available.

    Los beneficios de Llamadas Wi-Fi incluyen:

    • Se incluye sin cargo adicional con tu plan de voz y dispositivo compatible actuales.
    • You can make and receive calls with Wi-Fi using your phone number.
    • Allows you to make calls, even when LTE/cellular is not available.
    • Las llamadas Wi-Fi a números de EE. UU. son gratis, incluso cuando viajas fuera del país.
    • Video Calls no longer need an LTE connection to be initiated in Wi-Fi.


Requisitos de elegibilidad
  1. Para ser elegible para Llamadas Wi-Fi, necesitas:

    • Have a phone that's Voz HD-enabled and Wi-Fi Calling-capable
    • Have the HD Voice feature on your account and activated

    Nota: si tienes funciones incompatibles con Voz HD, deberás eliminarlas antes de agregar la función Voz HD a tu cuenta. Descubre which features aren't compatible with HD Voice, o learn more about HD Voice and how to activate it.



  2. Yes. As long as your line already has HD Voice and doesn't have the "Block Wi-Fi Calling" or the "Voice Block" features on the account.



  3. Many HD Voice-capable devices also support Wi-Fi Calling. See our complete list of Wi-Fi Calling compatible devices.



Precio:
  1. The Wi-Fi Calling feature is available at no additional charge, and is included in your existing monthly voice plan. Tus llamadas Wi-Fi a números de EE. UU., sin importar dónde estés, también son sin cargo (excepto al 411 y otras llamadas premium). Wi-Fi calls to international numbers are billed as "International Calling While in the US" (also known as International Long Distance). If an international rate plan exists on your account, international calls are billed at those rates. Aparecerá un ícono de Llamadas Wi-Fi en tu pantalla durante la llamada para confirmar que se está conectado con Wi-Fi. Si la llamada usa la red Verizon o una red de roaming, se aplicarán tarifas de voz estándar.

    Get more flexibility and international options on the new Verizon Plan. The new Verizon Plan gives you more data, Carryover Data, and other benefits like Safety Mode to help you get the most out of your devices. Conoce más sobre el nuevo plan Verizon.



  2. Yes, so charges may apply if the Wi-Fi network you're connecting to charges an access fee. The charges will depend on your Wi-Fi access point's access fee.



  3. Voice calling uses about 1 MB/minute of data. Una videollamada de 1 minuto generalmente usa entre 6 y 8 MB de data. El uso de data real de tu llamada de voz o video puede variar.



Configuración y uso de Llamadas Wi-Fi
  1. To activate Wi-Fi Calling, you must activate HD Voice (also called Advanced Calling on some devices) on your Wi-Fi Calling-capable smartphone first, then set up an address for use in the event of an emergency. You must have access to the internet (Wi-Fi or Verizon network) to successfully register. Sigue estos pasos para obtener más información:

    1. Primero, verifica si cumples todos los requisitos de elegibilidad, then follow the steps below to enable Wi-Fi Calling on your Android Device.

    2. Follow these steps to activate HD Voice. Skip this step if it's already activated.
      1. Ve a la pantalla de inicio.
      2. Abre el menú Apps.
      3. Oprime Configuración.
      4. Oprime Advanced Calling.
      5. Oprime Activate Advanced Calling.
      6. Sigue las instrucciones en pantalla.
         
    3. Una vez que se haya habilitado Voz HD, sigue estos pasos para activar Llamadas Wi-Fi.
      1. Ve a la pantalla de inicio.
      2. Abre el menú Apps.
      3. Oprime Configuración.
      4. Oprime Advanced Calling.
      5. Oprime Activate Wi-Fi Calling.
      6. Follow onscreen instructions to enter a US address for use in the event of an emergency call (911).

        Una vez que la dirección se haya guardado correctamente, Llamadas Wi-Fi estará activado.

    Ahora puedes hacer y recibir llamadas en redes Wi-Fi.



  2. To activate Wi-Fi Calling, you must be connected to the Verizon Wireless data network to turn on Wi-Fi calling.

    To enable Wi-Fi Calling on your iPhone:

    1. Primero, verifica si cumples todos los requisitos de elegibilidad.
    2. Turn on Wi-Fi Calling:
      1. Ve a la pantalla de inicio.
      2. Oprime Configuración.
      3. Oprime Phone.
      4. Oprime Wi-Fi Calling.
      5. Tap or slide Wi-Fi Calling On This iPhone. (slider will be green)
      6. Tap Enable
      7. Follow the onscreen instructions to enter a US address for use in the event of an emergency call (911).

    Once your address is saved, the Wi-Fi Calling setting will be turned on. You are now able to take and make Wi-Fi calls on your iPhone.



  3. To stop using Wi-Fi Calling on an Android Device:

    1. Ve a la pantalla de inicio.
    2. Abre el menú Apps.
    3. Oprime Configuración.
    4. Oprime Advanced Calling.
    5. Oprime Wi-Fi Calling.
    6. Oprime el control On/Off para que quede en Off.

    You've successfully turned off Wi-Fi Calling on your Android device.

    To stop using Wi-Fi Calling on iPhone:

    1. Ve a la pantalla de inicio.
    2. Oprime Configuración.
    3. Oprime Phone.
    4. Oprime Wi-Fi Calling.
    5. Tap or slide Wi-Fi Calling on This iPhone switch to OFF.

    You've successfully turned off Wi-Fi Calling on your iPhone.



  4. Puedes cambiar tu red de voz preferida a la red celular o a Wi-Fi cuando estés en roaming internacional.

    To change your preferred network on your Android device:

    1. En tu dispositivo, ve a Settings.
    2. Oprime Advanced Calling.
    3. Oprime Wi-Fi Calling.
    4. Oprime When Roaming y selecciona la red que deseas usar en roaming.
      • Prefer Other Cellular Network (opción predeterminada)
      • Prefer Wi-Fi

    Seleccionaste correctamente tu red preferida.

    To change your preferred network on your iPhone:

    1. En tu dispositivo, ve a Settings.
    2. Ve hasta Phone.
    3. Oprime Phone.
    4. Oprime Wi-Fi Calling.
    5. Tap the Wi-Fi Calling on This iPhone switch (if not already enabled).
    6. Tap the Prefer Wi-Fi While Roaming switch.

    Seleccionaste correctamente tu red preferida.

     



  5. Once you set up Wi-Fi Calling, you'll make Wi-Fi calls like you'd make traditional voice calls. In order to provide you with the most reliable experience, calls will use the cellular network when available. If you're using an Android device, then you can change the preferred network when traveling internationally. For Android devices, you'll see a Wi-Fi Calling icon similar to this:  when your call is over a Wi-Fi network. If you have iPhone, you'll see "VZW Wi-Fi" in your status bar.

     



Dirección de emergencia
  1. In order to offer voice service over the internet, Verizon is required by the FCC to support 911 calls and collect a registered location to enable the service. By registering an address, you’re providing information that determines how your 911 call will be routed. This information will be provided to emergency services if you’re unable to report your physical location. The address will also be used if you call 911 with the Verizon Messages (Message+) app or if you use Wi-Fi Calling in an area or location where cellular service isn’t available. This information isn't used for billing or other purposes. Whenever possible, use your phone to dial 911 in an emergency and give the 911 operator your location.



  2. To update your emergency address, follow the steps below for Android and iPhone.

    Dispositivos Android

    1. Ve a la pantalla de inicio.
    2. Abre el menú Apps.
    3. Oprime Configuración.
    4. Oprime Advanced Calling.
    5. Oprime Wi-Fi Calling.
    6. Tap Update current Emergency address. You can update your address from here.  

    You've successfully updated your Emergency Address on your Android Device.

    iPhone

    1. Ve a la pantalla de inicio.
    2. Oprime Configuración.
    3. Oprime Phone.
    4. Oprime Wi-Fi Calling.
    5. Tap Update Emergency Address.  You can update your address from here.  

    You've successfully updated your Emergency address on your iPhone.



  3. You should update your registered address whenever you change locations. In the event that you’re in an emergency situation and call 911 using Wi-Fi Calling where cellular service isn’t available, the device will use your registered address to handle the call.



  4. If you travel outside of the US, calling 911 through Wi-Fi Calling won't work. Use your mobile phone or a local phone to use the appropriate emergency dialing number for the local emergency service.



  5. If a caller isn't at the registered address, the call may not be routed to the closest emergency service provider. Additionally, the internet service provider or network may experience congestion or an outage during the 911 call. This could cause the call to have poor quality or drop completely.



  6. When using Wi-Fi Calling, 911 calls will always try cellular service in the local market first, even when the device is in Airplane Mode or cellular service is off. If cellular service isn't available and the user has set up Wi-Fi Calling, the 911 call will route using the registered address.



Solución de problemas
  1. If you're unable to make or receive Wi-Fi calls, it may be due to one of the following reasons:



  2. Android es una marca comercial de Google Inc.
    iPhone es una marca comercial registrada de Apple Inc.

¿Te resultó útil?    

¿Aún tienes preguntas?


Visita los foros de la comunidad

Pregunta, o comparte tus opiniones sobre productos y servicios de Verizon Wireless.

Visita la comunidad

Háblanos en Twitter

¿Tienes una pregunta? Nos complace ayudarte.

Tuitea @VZWSupport

Conéctate con nosotros en Messenger

Publica una pregunta y obtén una respuesta de un experto de Verizon.

Pregunta en Messenger

Obtén ayuda en una tienda

Visita una tienda para recibir asistencia detallada y personal de un experto de Verizon.
isTealiumFlag=true