Preguntas frecuentes sobre Wi-Fi

Find answers to questions about using Wi-Fi on your Verizon Wireless device.

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Información general

  1. ¿Qué es Wi-Fi?

    Wi-Fi is a wireless network connection that gives you access to the internet. When you're connected to Wi-Fi with your Verizon Wireless device, you won't be charged for any data you use because you aren't using the Verizon Wireless network. All of our current devices can connect to Wi-Fi.

    We recommend you connect to Wi-Fi networks you know and trust whenever they are available. This is a great way to manage how much data you use and avoid extra charges.

    Learn how to use Wi-Fi on your device with our Simuladores interactivos or by referring to your device's Guía del usuario.

  2. Which Wi-Fi networks and hotspots can my Verizon Wireless device connect to?

    You can connect to any open Wi-Fi network. You can also connect to a secure Wi-Fi network if you have the password. Some public Wi-Fi networks (sometimes called hotspots) require a username and password and/or require you to accept an "End User License Agreement." You can connect to any Wi-Fi network, as long as you have the required username and password.

  3. What can I do to secure my device before connecting to Wi-Fi?

    Here are some things you can do to help keep your device and personal information secure:

    • Connect to familiar Wi-Fi networks: Only connect to networks that you know or trust. When you're connected to a Wi-Fi network, it's possible for the network administrator and even other connected users to gain access to your device without your permission.

    • Connect to secure Wi-Fi networks: Look for networks that ask for a password. These generally can only be accessed by people the network owner allows. Wi-Fi networks that don't require a password can be accessed by anybody.

    • Install firewall and anti-virus: Always use a firewall on your computer and have current anti-virus software on your devices to protect from possible infection or attack.
  4. ¿Puedo usar VZAccess® Manager para conectarme a un hotspot Wi-Fi?

    Yes. To view and connect to an available Wi-Fi network using VZAccess Manager, go to the Networks tab and select the network you want to connect to.

  5. Are there any limitations when using a Wi-Fi network?

    Some Wi-Fi networks may not always provide the minimum download speeds or bandwidth required for all Internet activities. Algunas actividades de internet, por ejemplo el streaming de video, requieren velocidades más rápidas que otras, como verificar el email. The connection speed and available bandwidth may vary between networks.

  6. ¿Wi-Fi es compatible con VPN?

    Yes, you can establish a VPN connection while using Wi-Fi over most networks or hotspots. Contact your IT administrator for further assistance.

  7. ¿Por qué mi VPN se desconecta cuando cambio de red (Ej.: de broadband móvil a Wi-Fi o viceversa)?

    Por razones de seguridad, las VPN de muchas empresas requieren que no cambies de ubicación o de dirección IP.

    Si tienes preguntas, dudas o necesitas asistencia con la VPN de tu compañía, contacta a tu administrador de TI o con el servicio de asistencia.

Solución de problemas

  1. ¿Cómo desactivo la notificación Wi-Fi que aparece cuando abro una aplicación?

    On most devices you can turn the Wi-Fi notification off in the Settings menu following the steps below. For instructions specific to your device, refer to your device's Guía del usuario.

    Para desactivar la notificación Wi-Fi:

    1. Oprime Settings en la pantalla de inicio o el menu de aplicaciones.
    2. Oprime Wi-Fi para abrir las configuraciones.
    3. Busca un botón o casilla de selección para las notificaciones Wi-Fi o ventanas emergentes y oprímelo.

    Has desactivado exitosamente las notificaciones Wi-Fi.

  2. Where can I get support for Wi-Fi service?

    If you're having issues with Wi-Fi there are a number of possible causes. First you need to determine if the problem is with your device or the Wi-Fi network/router you're connecting to.

    Find Support for Wi-Fi and your device in our Comunidad (foro). Tech Coach también puede proporcionarte asistencia técnica para tu dispositivo móvil y dispositivos conectados.

    If the issue is not with your device, it may be a problem with the router, modem or internet connection. If so you'll need to contact your Internet Service Provider (ISP) or the manufacturer of your router or modem.

     

  3. ¿Por qué no puedo conectarme a una ubicación Wi-Fi de Verizon en la pestaña Ubicaciones Wi-Fi en VZAccess Manager?

    Las ubicaciones Wi-Fi en la pestaña Ubicaciones Wi-Fi ya no están disponibles. Si puedes ver ubicaciones en la pestaña Ubicaciones Wi-Fi, baja una actualización para VZAccess Manager desde vzam.net/download. Si estás usando un dispositivo de tu compañía, contacta a tu administrador de TI o con el servicio de asistencia.

  4. Why won't my device connect to the internet?

    If your device isn't connecting to the internet, try restoring its connection using our Asistente para diagnóstico de problemas del dispositivo. It features step-by-step instructions to help solve problems specific to your device.

    To use the Device Troubleshooting Assistant:

    1. Selecciona tu dispositivo.
    2. Tap I can't connect to the internet.
    3. Follow the steps to troubleshoot the connection issue.
  5. How do I fix an "internet status: disconnected" error?

    If you receive an "internet status: disconnected" error try the standard resets for the device. These procedures vary by device, so check out our Asistente para diagnóstico de problemas del dispositivo:

    1. Selecciona tu dispositivo.
    2. Tap I can't connect to the internet.
    3. Follow the steps to troubleshoot the connection issue.
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