Preguntas frecuentes sobre VZ Navigator

Información general

  1. ¿Qué es VZ Navigator®?

    VZ Navigator is a premium navigation app that provides complete, accurate, and easy-to-use navigation assistance. It saves time and helps you navigate with confidence and safety.

    With VZ Navigator, you'll enjoy:

    • Indicaciones paso a paso visuales y habladas
    • Información especial del tránsito de costa a costa de los EE. UU., con incidentes y alertas de voz
    • Capacidad de desvío automático o manual para evitar el tránsito
    • Local search information including businesses, movies, gas stations and other points of interest
    • Alertas* de límite de velocidad visuales y de voz
    • Share your current location with others
    • Lane Guidance, which tells you exactly what lane to be in to make your next turn*
    • Natural Landmark Guidance gives you easily understandable directions (e.g., instead of "Take a left in 600 feet," it says "Take a left at the next stop light.")*
    • Customizable quick-search panel with your favorite categories and brands**
    • Always-available traffic conditions and trip duration for your top 3 favorite places on your Home screen**
    • Real-time Doppler radar, which displays up-to-the -minute weather patterns**
    • TripAdvisor ratings and reviews for many points of interest**

    *Available for version 9 and newer.
    **Available for version 10 and newer.
    Note: To check what version you have, tap the Menu icon, tap More, and tap About. Estos pasos pueden variar según el dispositivo o el sistema operativo.

    Paga VerizonWireless.com/navigator for more information about what VZ Navigator can do.

  2. What types of devices can use VZ Navigator?

    Many types of devices can use VZ Navigator, including:

    • Android® smartphones and tablets
    • iPhone® 4 and newer
    • Select Windows® Phone 8 devices
    • Algunos dispositivos BlackBerry®
    • Teléfonos básicos
  3. Can I use VZ Navigator if I have a prepaid plan?

    Yes, you can use VZ Navigator with a prepaid plan on a smartphone or basic phone.

  4. ¿Cuánto cuesta VZ Navigator?

    You can pay per day or sign up for a monthly subscription. Visit our VZ Navigator page for the latest pricing information.

    You can also view pricing and subscribe from the Productos y apps en Mi Verizon.

    Note: VZ Navigator is charged to your Verizon Wireless bill.

  5. ¿Cómo puedo obtener el sistema de navegación VZ Navigator?

    To subscribe to VZ Navigator:

    Nota: Debes ser el titular de la cuenta o el administrador de la cuenta to subscribe to VZ Navigator.

    1. Ve a la página VZ Navigator page and click Get it now.
    2. Select the line(s) you want to subscribe.
    3. Click Confirm Purchase.

    You've successfully subscribed to VZ Navigator.

    VZ Navigator is preloaded on many devices. Check your device's apps menu to see if it's there. If not, refer to our VZ Navigator page for steps on how to download the app.

  6. What is the VZ Navigator free trial?

    When you subscribe to VZ Navigator, you'll receive it free for the first 30 days. After that you'll be charged the monthly fee on your Verizon Wireless bill. Si remove the feature from your account before the trial ends, you won't be charged.

    Note: Prepaid plans aren't currently eligible for the VZ Navigator free trial.

  7. ¿Qué significa selector de ruta en VZ Navigator?

    VZ Navigator lets you choose between up to 3 of the most optimal routes, based on traffic, time of day and even historical data.

    Nota: El selector de ruta se encuentra disponible en smartphones con VZ Navigator versión 9 y superior.

  8. ¿Por qué el tráfico de VZ Navigator es mejor?

    VZ Navigator uses over 1 billion traffic probes to get the latest, most up-to-date traffic incidents across the US. It also integrates real-time traffic incident data to warn you in advance about traffic congestion, accidents and other traffic-related incidents.

  9. ¿Funcionará mi dispositivo Bluetooth® con VZ Navigator?

    Yes, VZ Navigator works with most Bluetooth®-enabled devices.

  10. Can I share a location using VZ Navigator?

    Yes, you can share a location by email, text message, Facebook® and Twitter®.

    To share a location while in the VZ Navigator app:

    1. Select a location on the map.
    2. Tap the Location bubble.
    3. Tap the Menu icon (i.e., the three dots).
    4. Oprime Share.
    5. Select how you want to share your location and follow the onscreen prompts.

    Note: These steps may vary by device or OS. Twitter sharing is only available for Windows Phone 8.

    Refer to the Location section of the VZ Navigator Terms & Conditions para obtener más información.

  11. ¿Qué ciudades están optimizadas con 3D en VZ Navigator?

    If you have VZ Navigator version 7 or newer on iPhone or Android, select cities have enhanced 3D maps showing detailed buildings, roads and intersections.

    Las siguientes ciudades están optimizadas con 3D (próximamente se agregarán más):

    • Alameda
    • Arlington
    • Atlanta
    • Austin
    • Baltimore
    • Boston
    • Bridgeport
    • Buffalo
    • Charlotte
    • Chicago
    • Cincinnati
    • Cleveland
    • Columbus
    • Dallas
    • Denver
    • Detroit
    • Fort Lauderdale
    • Hartford
    • Honolulú
    • Houston
    • Indianapolis
    • Jersey City
    • Kansas City
    • Las Vegas
    • Long Beach
    • Los Angeles
    • Louisville
    • Memphis
    • Miami
    • Milwaukee
    • Minneapolis
    • Nashville
    • New Orleans
    • New York
    • Newark
    • Norfolk
    • Orlando
    • Pentagon City
    • Filadelfia
    • Phoenix
    • Pittsburgh
    • Portland
    • Providence
    • Richmond
    • Sacramento
    • Saint Louis
    • Saint Paul
    • Saint Petersburg
    • Salt Lake City
    • San Antonio
    • San Diego
    • San Francisco
    • San José
    • San Mateo
    • Seattle
    • Tampa
    • Washington DC
  12. ¿Cómo obtengo a la última versión de VZ Navigator?

    To check for updates:

    1. From VZ Navigator, tap the Menu icon (i.e., 3 dots).
    2. Tap More.
    3. Tap Check for updates.

    You've successfully checked for a VZ Navigator update.

    Note: These steps may vary by device or OS. You can also check for updates in the app store on your device.

  13. How do I exit VZ Navigator on my Android phone?

    To exit the app, tap the Back button on your Android phone.

    Note: If you have VZ Navigator version 9 or older, tap the Menu icon and then tap Exit.

  14. How do I sync my VZ Navigator "Favorites" to my new smartphone?

    When you open VZ Navigator on your new phone, all of your Favorites will automatically sync to it.

    Note: Syncing is available with VZ Navigator version 7 and newer.

  15. ¿Puedo acceder al Auxilio vial desde VZ Navigator?

    Yes, you can use VZ Navigator to send your location and be connected to a Auxilio Vial specialist for help with:

    • Grúa
    • Combustible de emergencia
    • Carga de la batería
    • Cambio de un neumático desinflado
    • Servicio para puerta trabada
    • Tracción
  16. Why isn't VZ Navigator working on my device?

    There are several reasons VZ Navigator may not be working. Please check the following:

    • Make sure you're within the área de cobertura de Verizon Wireless.

    • Ensure GPS or Location services are turned on. Look for this in your device's Settings.

    • Allow VZ Navigator permissions by selecting "Agree" when the app first starts up.
  17. ¿Cómo cancelo mi suscripción a VZ Navigator?

    Puedes cancelar tu suscripción en cualquier momento desde la aplicación o desde la página Productos y aplicaciones en Mi Verizon.

    Note: Uninstalling VZ Navigator from your device doesn't cancel your subscription. You'll be charged for the service until you unsubscribe through the app or My Verizon.

    • In the VZ Navigator app:
    1. Tap the Menu icon.
    2. Oprime Preferences.
    3. Oprime Advanced.
    4. Oprime My Account.
    5. Tap the Menu icon.
    6. Oprime Unsubscribe.

    Note: These steps may vary by device or SO.

    • En Mi Verizon:
    1. Ve a la página Productos y apps página.
    2. Haz clic en la pestaña Administrar tus productos en la parte superior de la página.
    3. Select the line that you want to unsubscribe.
    4. Desplázate hasta VZ Navigator y haz clic en Remove from Account.
    5. Revisa los cambios e impactos de las facturas en la ventana emergente de confirmación y haz clic en Remove Product para confirmar la transacción.

    Note: You can only remove a product from one line at a time. Para quitar el mismo producto de otra línea, puedes elegir esa línea y repetir los pasos c y d.

    iPhone and App Store are registered trademarks of Apple Inc. Windows Phone is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Android is a trademark of Google, Inc. © 2015 BlackBerry. Todos los derechos reservados. BlackBerry® y las marcas comerciales, nombres y logotipos relacionados son propiedad de BlackBerry Limited y se encuentran registrados y/o se usan en EE. UU. y países de todo el mundo.

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