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Preguntas frecuentes sobre Verizon Up

Verizon Up is our new Verizon Wireless rewards program, providing you the opportunity to earn rewards and receive special offers. Experiences you won't stop talking about. Recompensas que realmente quieres.

General Information and Membership
  1. What is Verizon Up?

    Verizon Up is our new Verizon Wireless rewards program, providing you the opportunity to earn rewards and receive special offers. Experiences you won't stop talking about. Recompensas que realmente quieres.



  2. Who's eligible for Verizon Up and how do I enroll?

    It's easy to enroll in Verizon Up:

    • Have an active Verizon Wireless account in good standing.
    • Be on a standard monthly plan, such as el nuevo plan Verizon (including Unlimited), The Verizon Plan or MORE Everything®, and America's Choice plans.
    • Be a resident of the US (excluding the territories of Guam, Puerto Rico and the Virgin Islands).
    • Have access to the new My Verizon app from a smartphone.
    • Must be 18 or over.
    • Enroll in the Verizon Selects advertising program or already be enrolled.

    Just open the new My Verizon app, tap the Verizon Up tab from the navigation menu and follow the prompts.

    Note: Business and prepaid accounts aren't eligible for Verizon Up at this time.



  3. How does Verizon Up work?

    You earn credits just by paying your monthly bills, and you can use these credits for a variety of rewards.

    Once you join Up, you will earn one credit for every $300 you spend on Verizon Wireless products and services on your monthly bills (before fees and taxes). This amount will add up over time through your successive monthly bills.

    After earning a credit, you'll have the ability to select a reward. Only 1 credit is required to claim a reward.



  4. What type of rewards can I claim?

    There are 3 primary rewards available through Verizon Up.

    Earned Rewards:

    Our most common rewards. You can claim 1 reward for 1 Verizon Up credit. Every month, choose from 6 new reward options, carefully selected just for you. Earned Rewards could include Device Dollars toward your next device purchase, discounts on an accessory, or partner rewards.

    Unexpected Rewards:

    Every once in a while, we may send you offers on special occasions (e.g. anniversary of your being a Verizon Wireless customer, etc.) or simply to thank you for choosing Verizon Wireless. These offers are our gifts to you and don't require any credits. Just enjoy them.

    Super Tickets:

    Get exclusive access to prime sporting events, shows, concerts, and live experiences. You'll see a ticket availability countdown in the lower section of the Choose tab of the new My Verizon app.

    Once the countdown reaches zero, you can claim the tickets just like other rewards. They're available on a first-come, first-served basis, so get yours before they're gone.

    Plus we have Dream Tickets. Dream Tickets are once-in-a-lifetime / money can't buy experiences that will be available to select customers.

    Super Tickets and Dream Tickets are available while supplies last. Pueden aplicarse términos y condiciones adicionales. You are responsible for any taxes that may be due as a result of receiving a Dream Ticket.



  5. How do I access Verizon Up?

    Choose and manage your Verizon Up rewards in the new My Verizon app. Open it and tap Verizon Up in the upper left navigation menu.

    If you can't find Verizon Up, then download or upgrade to the latest version of My Verizon app:



  6. Do Verizon Up credits or rewards expire?

    Verizon Up credits expire after 60 days, and every reward has an expiration date.

    Read the reward details carefully so you know what it is.



Earning Credits
  1. How do I earn Verizon Up credits?

    Once you join Up, you will earn one credit for every $300 you spend on Verizon Wireless products and services on your monthly bills (before fees and taxes). This includes devices, accessories and other Verizon purchases if they're charged to your account. Nuestro Preguntas frecuentes sobre Facturar a la cuenta have more information on which purchases qualify.

    Your spend amount adds up over time through your successive monthly bills.



  2. When do I start earning credits?

    You start building towards Verizon Up credits with the first bill you pay after enrolling. If you don't reach $300 in one monthly bill cycle, the amount accumulates month by month until you reach the $300 threshold for 1 credit.



  3. How many credits can I bank?

    You can have up to 10 credits in your Verizon Up account at any given time. Once you have 10 credits waiting to be used, you will stop earning credits until you have used at least one of them.



  4. How do I track my credits and rewards?

    Track your Verizon Up credits in the new My Verizon app.

    1. Tap the navigation menu icon in the top left of the My Verizon app.
    2. Select the Verizon Up tab in the navigation menu of the new My Verizon app.
    3. Tap Track to see your total number of credits associated with each bill payment.
    4. Tab Use Now to spend a credit (takes you to the Choose screen).
    5. Tap Use to see and manage the rewards you've claimed.


  5. How long before I can see my credits in the My Verizon app?

    Earned credits update within 72 hours of bill payment.



Choosing Rewards
  1. How often do Earned Reward options change?

    Earned Reward options change on the first day of each month.



  2. How do I claim a reward?
    1. Click on the reward card from the Choose screen.
    2. Read the details of the reward.
    3. If you want it, click on Claim now.
    4. Confirm the reward you want.

    The reward will now show in your Use screen.



  3. How do I use a claimed reward?

    Go to the Use tab in Verizon Up and select the claimed reward you'd like to use. You decide when you want to use the reward.

    Click on the reward card from the Use screen to find the redemption instructions for that reward.



  4. Who can claim a reward? Who can use a reward?

    All Account roles can claim and use Unexpected Rewards.

    Solo Los propietarios de cuentas o Administradores de la cuenta can claim and use Earned Rewards or Super Tickets.

    Learn more about Verizon Account Roles.



  5. Why do I see a lock on one or more of my rewards?

    You may see a lock on one or more rewards if you're an Miembro de la cuenta. Account Members can view available rewards, but only Administradores de la cuenta o Los propietarios de cuentas can claim or use Earned Rewards or Super Tickets.



  6. Are Verizon Up credits and rewards transferable?

    No, credits and rewards are specific to each account and/or line.



  7. The reward I really wanted is no longer available. Where did it go?

    Rewards refresh at the first of every month. Make sure to use your credits and claim your rewards as soon as you find something you like. Las cantidades son limitadas.



  8. How do I tell you my reward preferences?

    You don't have to. Rewards are tailored to each account, and may be different from the ones your friends and family get.

    The more you use the program, the more we'll learn about your reward preferences.



  9. Why do I see different rewards from the last time I used Verizon Up?

    Rewards change on the first of every month, and may change more frequently based on availability.



  10. Why did I lose one of my credits?

    Credits expire after 60 days. Once you earn a credit, you have 60 days to choose your reward.



  11. Why do I see rewards on the "Choose" tab, but I can't claim them?

    You might not have enough credits available on your account, or you're an Miembro de la cuenta and do not have the ability to claim rewards.

    Solo Administradores de la cuenta o Los propietarios de cuentas can claim or use Earned Rewards or Super Tickets.

    Learn more about Verizon Wireless Account roles.



  12. Can I claim rewards over the phone, in a Verizon retail store, or on the website?

    No, Los propietarios de cuentas y Administradores de la cuenta can only claim rewards through the My Verizon app.



Using Rewards
  1. Why can't I access some rewards in my 'Use' tab?

    It might be because of your account role. Only Los propietarios de cuentas y Administradores de la cuenta can access all reward details from the Use tab.

    Miembros de la cuenta can only access their own Unexpected Rewards.



  2. Why is my Use now button inactive?

    If the Use now button is inactive, then the reward has already been used or you have Miembro de la cuenta status. Only Los propietarios de cuentas y Administradores de la cuenta can use a reward.



  3. I marked a reward as used. How do I undo this?

    You can't. For some rewards, you may still be able to view the reward to get the reward details, such as the expiration date, or how to use instructions. Just click on the card to view them.



  4. Why can't I see the code to use my reward?

    It might be because of your Account role. Only Los propietarios de cuentas y Administradores de la cuenta can see codes to use a reward.



  5. I've changed my mind and no longer want the reward I chose. Can I change it?

    No. Once a reward is claimed, it can't be returned or exchanged.



  6. Why do I see rewards on my Use tab, but I can't use them?

    It might be because of your Account role. Only Los propietarios de cuentas y Administradores de la cuenta can use a reward.



  7. I tried to use a data reward but it didn't get added to my account. What do I do?

    Contact Verizon Wireless Customer Service at 800-922-0204 to assist you if the data reward wasn't added to your account.



Super Tickets
  1. When I can claim a Super Ticket?

    At the bottom of the Choose tab, you’ll see a countdown for Super Tickets showing when those tickets will be available to be claimed.

    Once Super Tickets are available, use a credit to claim them like any other reward at the top of the Choose tab.

    They're available on a first-come, first-served basis, so get yours before they're gone.



  2. How do I receive my Super Tickets?

    Information on how you will receive your Super Ticket(s) are in the Use tab.



  3. I thought I claimed Super Tickets but now they're all claimed. Can I still get them?

    Because Super Tickets are available on a first-come, first-served basis, they may be gone by the time you finish the claim process. So, be sure to type fast.



  4. Can I resell Super Tickets or other rewards I've claimed?

    No, we may cancel your Up membership if resale is suspected.



  5. I've put in the wrong details as I claimed my Super Tickets. What should I do?

    Please call Verizon Up customer service at 866-895-5579.



Device Dollars
  1. What are Device Dollars?

    Device Dollars are rewards that can be accumulated over time and used when upgrading your device. Each Device Dollar reward is good for 24 months from the time of credit redemption. However, once you've gotten the redemption instructions (promo code) / clicked on the card in the Use screen, you have 30 days to make your purchase.

    Device Dollars are stackable, so the more rewards you bank, the greater discount you'll receive.



  2. How do I use my Device Dollars?

    When you're upgrading or purchasing a new device and want to use your Device Dollars, from the Device Dollars card tap Use now to get a promo code / bar code for the combined amount.

    Copy the promo code and paste it on the online shopping page or show the bar code at a Verizon Wireless store within 30 days, or you'll lose the reward.

    Device Dollars are also available for redemption in select Verizon Authorized Retailer locations. Redemption within Verizon Authorized Retailer locations is applied as a credit to the customer's account within 1-2 bill cycles.



  3. When do my Device Dollars expire?

    Each Device Dollar reward expires after 24 months. But once you've received the promo code / bar code, you'll have 30 days to buy your next smartphone.



  4. Why is the Device Dollars reward card locked?

    It might be because of your account role. You must be an Propietario de la cuenta o Administrador de la cuenta in order to view Device Upgrade Dollar rewards.



Más preguntas
  1. ¿Qué es Verizon Selects?

    Verizon Selects helps personalize your experiences and make advertising you see more useful across the devices and services you use. To do this, the program uses information about your web browsing, app usage, device location, use of Verizon services and other information about you (such as your postal/email addresses, demographics, and interests) and shares information with Oath (formed by the combination of AOL and Yahoo). Verizon Selects also helps personalize the rewards you see in Up.

    Verizon protege su información, y solo comparte información que lo identifique personalmente con proveedores y socios con quienes trabaja.

    Participation in Verizon Selects is required to enroll in Up. You can update your Selects privacy choices at any time at vzw.com/VerizonSelects.

    For more details on Verizon Selects:



  2. Who can I contact with questions about my Verizon Up account?

    If you have a question about Verizon Up, you can call Verizon Up Customer Service at 866-895-5579.

    • Monday-Friday: 8:00 AM - 8:00 PM ET
    • Saturday-Sunday: 8:00 AM - 6:00 PM ET


Smart Rewards de Verizon
  1. I'm a member of Smart Rewards. Do I still have to enroll in Verizon Up?

    Yes. Verizon Up is a different program with a new set of terms and conditions.

    Smart Rewards points can't be transferred to Verizon Up. You have until 11:59 PM on October 31, 2017 to redeem your points at Verizon.com/smartrewards.

    Get all the details at our Preguntas frecuentes sobre Smart Rewards.

     



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