Preguntas frecuentes sobre Verizon Smart Family™

Información general

  1. What is Verizon Smart Family, and what happened to Verizon FamilyBase®?

    Verizon Smart Family is the new and improved version of FamilyBase.

    The new Verizon Smart Family gives you:

    • Filtro de contenido
    • Call, text and purchase limits
    • Manage data targets

    And with Verizon Smart Family Premium, you can also view:

    • Ubicación

    What it costs:

    • Verizon Smart Family $4.99/mo per account.
    • Verizon Smart Family Premium $9.99/mo per account. Try it free for 1 month.

    Learn more and sign up for Verizon Smart Family.

  2. I'm already subscribed to Verizon FamilyBase. What do I need to do in order to upgrade to Verizon Smart Family?

    FamilyBase cuesta $4.99/mes para toda tu cuenta. No hay cargos adicionales por textos ni datos.

    Nota: Cada teléfono de la cuenta debe tener un plan de data y textos de Verizon Wireless para que FamilyBase funcione correctamente.

  3. How do I sign up for Verizon Smart Family?

    You can sign up for Smart Family online in My Verizon, on the My Verizon app or with the Smart Family app.

    Por Internet:

    1. Ingresa a tu cuenta de Mi Verizon por Internet.
    2. Scroll to Verizon Smart Family.
    3. Click Get it now and follow the onscreen instructions.

    My Verizon app:

    1. Abre la app My Verizon en tu dispositivo.
    2. Tap the menu on the top left.
    3. Oprime Account.
    4. Tap Add-Ons.
    5. Selecciona una línea para la línea para padres.
    6. Tap the Peace of Mind tab.
    7. Tap Verizon Smart Family, then tap View.
    8. Tap Add.
    9. Review the order information, then tap Buy.

    Verizon Smart Family app:

    1. Download the Smart Family app from the Tienda Google Play™ o Apple® App Store®.
    2. Follow the onscreen instructions to sign up for Smart Family or Verizon Smart Family Premium.
  4. How do I downgrade my subscription from Verizon Smart Family Premium to Verizon Smart Family?

    To change your subscription from Verizon Smart Family Premium to Verizon Smart Family:

    1. Open the Verizon Smart Family app on your Parent device.
    2. Navigate to the menu.
    3. Oprime Configuración.
    4. Tap Account details.
    5. Tap Subscription.
    6. Select the subscription plan you'd like to change to.
    7. Oprime Guardar.

    You've successfully downgraded your Verizon Smart Family subscription.

  5. How do I unsubscribe from Verizon Smart Family?

    To unsubscribe from Verizon Smart Family:

    1. Open the Verizon Smart Family app on your Parent device.
    2. Navigate to the menu.
    3. Oprime Configuración.
    4. Tap Account details.
    5. Tap Subscription.
    6. Oprime Cancel Subscription.
    7. Follow the onscreen instructions to cancel your subscription.

Compatibilidad con planes, funciones y dispositivos

  1. Which plans and features are compatible with Verizon Smart Family?

    Verizon Smart Family is compatible with most Verizon Wireless plans, including:

    • El nuevo plan Verizon. Obtén más información sobre el nuevo plan Verizon.
    • El plan Verizon
    • La mayoría de los planes MORE Everything®
    • Planes Nationwide
    • Planes de broadband móvil
    • Planes y funciones internacionales

    However, it can't be used with the following:

    • THE MORE Everything 250 MB plan
    • Non-Nationwide plans, such as America's Choice®
    • Cuentas de servicio prepagado
    • Cuentas de negocios (con perfil ECPD)
    • Cuentas corporativas
    • PTT (función Push to Talk) con la función PTT activa

    Don't know which plan you have? Sign in to Mi Verizon to find out if you have a compatible plan.

  2. What operating system (OS) versions are compatible with the Verizon Smart Family?

    In order to use Verizon Smart Family, all compatible devices must run one of the following OS versions:

    • Android® devices (5.0 and newer)
    • iOS devices (10.0 and newer)

    Visita la Preguntas frecuentes sobre el sistema operativo para obtener más información.

  3. What devices are supported by Verizon Smart Family?

    Verizon Smart Family works with most Verizon Wireless 4G LTE and 3G mobile devices.

    Sin embargo, no es compatible con los siguientes:

    • Tablets
    • Dispositivos que usan direcciones de protocolo de Internet simple (IP)
    • Dispositivos que usan direcciones de protocolo de Internet estático (en inglés, Static Internet Protocol)
  4. Can I sign up for Smart Family if I have a prepaid line or use the service to monitor a prepaid line?

    No, you can't sign up for Verizon Smart Family with a prepaid line, or to monitor a prepaid line.

  5. If my child already has the FamilyBase Companion app on their phone, will I still need to download the new Smart Family Companion app on their phone?

    Yes. To ensure that you have access to all Smart Family features, just download the new Smart Family Companion app on your child’s device.

    Download the Smart Family Companion app from the Google Play Store o Apple App Store. Search for "Smart Family Companion" and update the app.

  6. What Verizon Smart Family features are available without downloading the Smart Family Companion app on my child's device?

    Even without the Verizon Smart Family Companion app installed on your child's device, you can:

    • View call and text activity
    • Set time of day restrictions
    • Set data restrictions
    • Set text, call and purchase limits
    • Get access to devices network location
      Note: Network location accuracy may vary up to a few miles.

    However, you'll need to pair the Verizon Smart Family app on your device with the Verizon Smart Family Companion app on your child's device in order to:

    • Set content filters
    • Pause internet access
    • Locate family members and set location alerts with better location accuracy

Signing Up and Using Verizon Smart Family

  1. How do I know my child won't remove the Smart Family Companion app?

    The Verizon Smart Family Companion app requires the child to enter a specific code in order for it to be removed from their device. This code can only be retrieved from the Parent device.

    If the Verizon Smart Family Companion app is removed, a tamper error will immediately be sent to the Parent as a text message and displayed on the child's Dashboard in the app.

  2. Can I use Verizon Smart Family if I only have one phone on my plan?

    Yes, you can use Verizon Smart Family if you only have one phone on your plan. If you're subscribed to Verizon Smart Family, you'll still be able to access the Controls and Contacts features. Also, if you're subscribed to Verizon Smart Family Premium, you'll have access to your own device’s location.

  3. Can I use Verizon Smart Family to track someone who isn't on my Verizon Wireless plan?

    No, only members of your Verizon Wireless plan can be added as Child lines to your Verizon Smart Family account.

  4. Can I use Verizon Smart Family to track someone who doesn't have Verizon service?

    No, only members of your Verizon Wireless plan will be able to be added as Child lines to your Verizon Smart Family account.

  5. Will changing my phone number or a device also change my Verizon Smart Family service?

    Yes. If you change the phone number of your Parent device, your Verizon Smart Family account will be suspended and you'll need to re-register for the service.

    If your child changes their phone number, they'll be removed from your Verizon Smart Family account. However, you can re-add them using the following steps from the Parent device:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Tap the menu.
    3. Oprime Configuración.
    4. Tap Family Settings.
    5. Tap Add family members to Smart Family.
    6. Select the Child's new phone number, then tap Save.

    You've successfully re-added a child's device to your Verizon Smart Family account.

    If the child changes their device, you'll need to pair the Smart Family Companion app on the new device to your Verizon Smart Family account.

  6. Can I set up a second Parent device on my Verizon Smart Family account?

    Yes, you can set up a second Parent device using the current Parent device.

    1. Open the Verizon Smart Family app on the current Parent device.
    2. Tap the menu.
    3. Oprime Configuración.
    4. Tap Family Settings.
    5. Select the Family Member you'd like to make the second Parent.
    6. Tap Role.
    7. Select the role you'd like to assign to this contact, then tap Save.

    You've successfully set up a second Parent device on your account.

  7. How do I download the Verizon Smart Companion app onto my child's iPhone?

    You can send a text message to the Child device that includes a link they can open. The link includes instructions about how to install the Verizon Smart Family Companion app. When you're done, the Parent device will receive a confirmation text message.

    You can view more details right from the Verizon Smart Family app. See the How to Use Guide: Verizon Smart Family under Verizon Smart Family Child App > Child App > iOS.

  8. How do I download the Verizon Smart Family Companion app onto my child's Android device?

    You can send a text message to the Child device that includes a link the child can open. The link will include instructions on how to install the Verizon Smart Family Companion app. When you're done, the Parent device will receive a confirmation text message.

    More details are available right from the Verizon Smart Family app. See the How to Use Guide: Verizon Smart Family under Verizon Smart Family Child App > Pair Child App > Android.

  9. How can I access and manage my Verizon Smart Family account?

    You can manage your Verizon Smart Family account online in Mi Verizon, in the My Verizon app or the Verizon Smart Family app.

    However, Verizon Smart Family Premium location features are only supported by the Verizon Smart Family app.

  10. How do I add Family Members to my Verizon Smart Family account?

    Once you've signed up for Verizon Smart Family, you can add Family Members using the Verizon Smart Family app on your device.

     

    1. Open the Verizon Smart Family on the Parent device.
    2. Oprime Configuración.
    3. Tap Family Settings.
    4. Tap Add family member.

    You've successfully added a Family Member to your account.

Actividad

  1. Can I view the content of the text messages that my child sends and receives?

    No, Verizon Smart Family doesn't have the ability to view the content of your child's text or multimedia (picture and video) messages.

  2. Will iMessages® show up in my child’s daily Activity log?

    No, Verizon Smart Family doesn't show messages from third party providers, such as Apple® iMessage.

  3. ¿Puedo usar FamilyBase para ver el contenido de los mensajes de texto o multimedia de mi hijo?

    No. FamilyBase no permite ver el contenido de los mensajes de texto o multimedia (imagen y video) de tu hijo.

  4. How do I view activity made only during School or Night Hours?

    To view your child's School or Night Hours activity:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child you'd like to view from the Family Picker.
    3. Scroll down until you see the current day's Activity graph.
    4. Directly under the graph you'll see 'X at School' (shown at left) and 'X at night' (shown at right).
    5. To view other days, select More Info.
    6. Scroll through Activity using the arrows on either side of Today.

    You've successfully viewed your child's activity.

Límites

  1. How do I set up a Time Limit for my child?

    To set up a Time Limit:

    1. Open the Verizon Smart Family on the Parent device.
    2. Select the Child from the top row of Family Members.
    3. Scroll down to the Manage Controls section and tap Limits.
    4. Tap Time Restrictions.

    Note: You can add School or Night Hours by tapping School Hours or Night Hours and adjusting the recommended Time Restrictions. To put the Time Restrictions into effect, tap Save.

    Note: You can add custom Time Restrictions by tapping Add a Time Restriction. Choose the days and times you want the custom Time Limit to go into effect. To put the Time Limit into effect, tap Save.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Set Time Restrictions.

  2. How do I delete a Time Limit for my child?

    To delete a Time Limit:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Family Members.
    3. Scroll down and tap Limits.
    4. Tap Time Restrictions.
    5. Select the Limit you'd like to remove.
    6. Oprime Remove.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Remove Time Restrictions.

  3. What activity is limited when a Time Limit is in effect?

    During a Time Restriction, the child won’t be able to call, text or use cellular data. However, they can still use Wi-Fi.

    For more details, navigate to Limits > Time Restrictions > More Info.

  4. How do I set up a Data Target?

    To set up a Data Target:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Data Target.
    5. Set a Data Limit (in GB) for the Child.

      Note: To get notified when they child reaches the set Data Target, tap Don't block data, but alert me when the limit is reached.

    6. To put the Data Target into effect, tap Save.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Set a Data Target.

  5. How are Data Targets measured?

    Data Targets are measured in GB al mes.

  6. How do I delete a Data Target?

    To delete a Data Target:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Data Target.
    5. Tap the Data Target you've set for the Child.
    6. Oprime Remove.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Remove a Data Target.

  7. How do I set up a Purchase Limit for my child?

    To set up a Purchase Limit:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Purchase Limit.
    5. Enter a dollar amount to set a Purchase Limit.
    6. To put the Purchase Limit into effect, tap Save.

    You've successfully set up a Purchase Limit.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Set a Purchase Limit.

  8. How are Purchase Limits measured?

    Purchase Limits are measure in dollars per month.

  9. How do I delete a Purchase Limit for my child?

    To delete a Purchase Limit:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Purchase Limit.
    5. Tap the Purchase Limit you've set for the Child.
    6. Oprime Remove.

    You've successfully deleted a Purchase Limit.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Remove a Purchase Limit.

  10. How do I set up a Call Limit for my child?

    To set up a Call Limit:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Call Limits.
    5. Enter a Call Limit in minutes per month.
    6. To put the Call Limit into effect, tap Save.

    You've successfully set up a Call Limit.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Set a Call Limit.

  11. How are Call Limits measured?

    Call Limits are measured in minutes per month.

  12. How do I delete a Call Limit?

    To delete a Call Limit:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Call Limits.
    5. Tap the Call Limit you've set for the Child.
    6. Oprime Remove.

    You've successfully deleted a Call Limit.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Remove a Call Limit.

  13. How do I set up a Text Limit?

    To set up a Text Limit:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Text Limits.
    5. Enter the maximum number of texts you'll allow the Child to send and receive in a month.
    6. To put the Text Limit into effect, tap Save.

    You've successfully set up a Text Limit.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Set a Text Limit.

  14. How are Text Limits measured?

    Text Limits are measured in texts per month.

  15. How do I delete a Text Limit?

    To delete a Text Limit:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Text Limits.
    5. Tap the Text Limit you've set for the Child.
    6. Oprime Remove.

    You've successfully deleted a Text Limit.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Remove a Text Limit.

Filtro de contenido

  1. How do I reset my account Content Filters?

    To reset your account Content Filters:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Family Members.
    3. Scroll down and tap Content Filters.
    4. Tap the gear-shaped Settings icon in the top right corner.
    5. Tap Remove all Content Filters.
    6. Tap Reset.

    You've successfully reset your account Content Filters.

  2. How do I suggest changes to the Content Filter categories?

    To submit your Content Filters suggestions to Verizon Wireless:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Under a Content Filter category, scroll to the bottom of the screen.
    3. Tap Want to block something not listed?
    4. Fill out the survey, then submit it.

    You've successfully submitted your suggestions.

  3. Can my child request access to blocked content?

    No, we currently don't offer the option for your child to request access to blocked content.

  4. How do I block a website that's not included in one of the Content Filter categories?

    To manually block a website that's not included in a category:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Family Members.
    3. Scroll down and tap Content Filters.
    4. Select Websites.
    5. Select Blocked.
    6. Tap Block a Website.
    7. Enter the website you’d like to block.
    8. Oprime Guardar.

    You've successfully blocked a website.

  5. How do I block an app that's not included in a Content Filter category?

    You can quickly notify Verizon Wireless of an app that should be blocked but isn’t using the Verizon Smart Family app.

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Content Filters.
    4. Select the category More.
    5. Scroll down and select Looking for something not listed?
    6. Fill out the form, then select Submit.

    You've successfully notified us of an app that should be blocked.

  6. How do I add a website to the Trusted Websites list?

    To add a website to the Trusted Websites list:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Content Filters.
    4. Select Websites.
    5. Select Trusted.
    6. Tap Trust a Website.
    7. Enter the website you'd like to allow.
    8. Oprime Guardar.

    You've successfully added a website to the Trusted Websites list.

  7. How do I edit or delete a website from the Allowed Websites list?

    To edit or delete a website from the Allowed Websites list:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Content Filters.
    4. Select Websites.
    5. Select Allowed Websites.
    6. Select the website from the allowed websites you'd like to edit or remove.

    Note: To edit a website on the Trusted list, tap the entry and edit as needed. To remove a website, tap the X next to the entry and then tap OK.

    You've successfully edited or removed a website from the list.

  8. How do I add a website to the Blocked Websites list?

    To add a website to the Blocked Websites list:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Content Filters.
    4. Select Websites.
    5. Select Blocked.
    6. Tap Block a Website.
    7. Enter the website you'd like to block.
    8. Oprime Guardar.

    You've successfully added a website to the list.

  9. How do I edit or delete a website from the Blocked Websites list?

    To edit or delete a website from the Blocked Websites list:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Content Filters.
    4. Select Websites.
    5. Select Blocked Websites.
    6. Select the website you’d like to edit or remove.

    Note: To edit, tap on the entry and edit as needed. To remove, tap the X next to the entry and then tap OK.

    You've successfully edited or removed a website from the list.

  10. How do I pause the internet on my child's device?

    To pause your child's internet:

    1. Open the Verizon Smart Family on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Tap Pause Internet.

    Note: The Child device must be paired in order to use this function.

    You've successfully paused your child's internet.

  11. How do I unpause the internet on my child's device?

    To resume your child's internet:

    1. Open the Verizon Smart Family on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Tap Unpause Internet.

    Note: The Child device must be paired in order to use this function.

    You've successfully unpaused your child's internet.

  12. Will I be notified if my child tries to access blocked content?

    No, you won't be notified if the child attempts to access blocked content on their device.

Contactos

  1. What is the Top Contacts category?

    The Top Contacts category shows you which contacts your child communicates with most frequently based on the number of calls and texts. Contact rankings are updated every 4 hours.

  2. What are Trusted Contacts?

    Los contactos de confianza pueden incluir cualquiera de los siguientes:

    • Números de móviles o de línea telefónica fija de 10 dígitos
    • Números internacionales
    • Direcciones de correo electrónico
    • Nombres de pantalla de mensajería instantánea
    • Números de buzón de voz (tu propio número)

    Note: Voicemail access is restricted after the voice limit is reached and during Time Restrictions. To have Voicemail access at all times, you may want to add your own mobile number to the Trusted Contacts list. However, because Voicemail usage is billable, this usage will be billed and won't be restricted if your mobile number or Voicemail access number is added to the Trusted Contacts list. Siempre está permitida la comunicación entre los contactos de confianza y puede generar cargos por exceso de uso. Todo el uso de minutos, datos y mensajes se facturará conforme al plan móvil, función o paquete que corresponda.

  3. How do I add a Trusted Contact?

    To add a Trusted Contact:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Go to a child's Dashboard.
    3. Toca Contactos.
    4. Tap Trusted contacts.
    5. Tap Trust a number.
    6. Enter the contact and tap Save.

    You've successfully added a Trusted Contact.

  4. How do I remove a contact from the Trusted Contacts list?

    To remove a contact from the Trusted Contacts list:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Go to a child's Dashboard.
    3. Toca Contactos.
    4. Tap Trusted contacts.
    5. Tap the X for the contact you'd like to remove from the list.

    You've successfully removed a contact from the Trusted Contacts list.

  5. What are Blocked Contacts?

    You can block up to 20 contacts from communicating with your child's device. All calls, text and multimedia messages to and from Blocked Contacts will be prevented.

    Puedes bloquear:

    • Números telefónicos nacionales
    • Números telefónicos internacionales
    • Direcciones de correo electrónico
    • All incoming calls from numbers listed as Private, Restricted or Unavailable
    • Llamadas salientes al servicio de información del 411, 1411, #411 y *411

    To block specific phone numbers or contacts, enter the phone number or email address as a Blocked Contact.

  6. Can I block short codes or numbers like 411?

    Yes, you can block all outgoing calls to 411, 1411, #411 and *411 directory assistance.

  7. Are there numbers I can't block?

    Yes. You're unable block 911, numbers that are within your own account or numbers currently added to the Trusted list.

  8. How do I add a Blocked Contact?

    To add a Blocked Contact:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Go to a child's Dashboard.
    3. Toca Contactos.
    4. Toca Contactos bloqueados.
    5. Toca Bloquear un número.
    6. Enter the contact and tap Save.

    You've successfully added a Blocked Contact.

  9. How does Caller ID Blocking impact the Blocked Contacts list in Verizon Smart Family?

    If the caller has enabled Caller ID Blocking and the number is recognized by our network, a number on your Blocked Contacts list will still be blocked.

    If you've chosen to block all Private, Restricted and Unavailable numbers on your child’s phone, any caller using Caller ID Blocking will be prohibited from contacting your child.

    Learn more by visiting the Caller ID Blocking FAQs.

  10. How do I remove a contact from the Blocked Contacts list?

    To remove a Blocked Contact:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Go to a child's Dashboard.
    3. Toca Contactos.
    4. Tap Blocked contacts.
    5. Tap the X for the contact you want to remove from the Blocked Contacts list.

    You've successfully removed a contact from the Blocked Contacts list.

Ubicación

  1. Does my child need to have the Verizon Smart Family Companion app in order for me to locate them?

    Yes, you'll need to have the Verizon Smart Family Companion app on the child's device in order to locate them.

  2. Will my child know when I have located them using Verizon Smart Family?

    No, your child won't know when you've located them using Verizon Smart Family.

  3. How do I view my child's device location?

    To view your child's device location:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Tap on your child's Map.
    3. Tap Navigate.

    You've successfully located your child's device location.

  4. How accurate is the location?

    If your child's device is paired with the Verizon Smart Family Companion app, the location results will indicate a street address and approximately how many yards away the device is from that location.

    However, location accuracy depends on a number of factors, including:

    • Pairing status of Smart Family Companion app with parent device
    • Child device has good connectivity to data network
    • Child device has location ON and set to high accuracy
    • Smart Family Companion app has permission to always access child's device location
    • Smart Family Companion app has Background App Refresh turned ON (iOS devices only)

    We recommend you download the Verizon Smart Family Companion app onto your child's phone for better location accuracy.

  5. Does location work when the phone is outside the Verizon network or roaming internationally?

    It depends. Verizon Smart Family is designed to be used within Verizon coverage areas in the continental US and Hawaii, and some features maybe unavailable outside of this service area. Location accuracy also may vary based on device network connection.

  6. What should I do if I can't see my child's device location?

    If a child can't be located, the child's device may be off or the phone's GPS functionality is deactivated.

    If the phone can't be located for an extended period of time, please attempt a few test locates with a phone in your possession. Be sure to check the phone's GPS functionality to ensure that it’s on before testing.

    If the phone still can't be located after for 24+ hours (and the test locates with the phone in your possession have been unsuccessful), please contact Verizon Customer Care (800) 922-0204.

  7. How do I save a Place?

    To save a Place:

    1. Open the Verizon Smart Family app on the Parent device.
    2. After a successful locate, tap the Map to display location results.
    3. Tap on the individual location result you'd like to save.
    4. Enter the Place name.
      Note: You have the option to add an Arrival or Departure alert to the newly named Place.
    5. Oprime Guardar.
    6. You'll be redirected back to the Map with your newly saved Place.

    You've successfully saved a Place.

  8. How do I delete a Place?

    To delete a Place:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Tap on your child's Dashboard.
    3. Tap Location alerts.
    4. Tap Places & alerts.
    5. Tap on a Place.
    6. Oprime Remove.

    You've successfully removed a Place.

  9. How do I view Location history?

    To view Location history:

    1. Tap the Map to view location result details and previous Location requests.
    2. Tap on an individual location result to view more details.

    Note: The result will display on the map with the location details listed below.

    You've successfully viewed the Location history.

  10. How long does Verizon Smart Family store Location history?

    Location history is automatically deleted after 7 day and isn't recoverable.

  11. What kind of notifications will my child receive?

    Your child will receive a notification every month notifying them that their Activity and/or Location can be tracked.

  12. Can I limit or prevent my child from receiving notifications from Verizon Smart Family?

    No, the monthly notification your child will receive is required. However, your child won't receive additional notifications.

Using Location Alerts

  1. How do I set up Location Alerts?

    To set up Location Alerts:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down to Controls, then tap Location Alerts.
    4. Tap Scheduled Alerts.
    5. Tap Add an alert.
    6. Set the day and time you'd like to be notified, then tap Save.

    You've successfully set up Location Alerts.

  2. How do I edit/remove a location alerts?

    To edit or remove Location Alerts:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down to Controls, then tap Location Alerts.
    4. Tap Scheduled Alerts.
    5. Select the Scheduled Alert you want to edit or remove.

    Note: To edit, make the desired changes and then select Save. To remove, tap Remove.

    You've successfully edited or removed Location Alerts.

  3. How do I set up an Arrival Alert?

    To set up an Arrival Alert:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down to Controls, then tap Location Alerts.
    4. Tap Places & alerts.
    5. Tap Add a place.
    6. Enter the Place name and address, then tap Arrival alert.
    7. Oprime Guardar.

    You've successfully set up an Arrival Alert.

     

  4. How do I edit or remove an Arrival Alert?

    To edit or remove an Arrival Alert:

    1. Open the Verizon Smart Family on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down to Controls, then tap Location Alerts.
    4. Tap Places and Alerts.
    5. Select the Arrival Alert you want to edit or remove.

    Note: To edit, make the desired changes and then select Save. To remove, tap Remove.

    You've successfully edited or removed an alert.

  5. How do I set up a Departure Alert?

    To set up a Departure Alert:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down to Controls, then tap Location Alerts.
    4. Tap Places and Alerts.
    5. Tap Add a place.
    6. Enter the Place name and address, then tap Departure alert.
    7. Oprime Guardar.

    You've successfully set up a Departure Alert.

  6. How do I edit or remove a Departure Alert?

    To edit or remove a Departure Alert:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down to Controls, then tap Location Alerts.
    4. Tap Places and Alerts.
    5. Select the Departure Alert you want to edit or remove.

    Note: To edit, make the desired changes and then select Save. To remove, tap Remove.

    You've successfully edited or removed a Departure Alert.

  7. Why aren't Arrival / Departure Alert available immediately?

    Arrival / Departure Alert notifications should occur close to the time they were triggered. However, we've seen them occasionally delayed for a variety of reasons, including Verizon Smart Family Companion pairing status, app status and network connectivity.

Configuraciones

  1. How do I change the role of Family Members in Verizon Smart Family?

    Family Members can't change roles. All Verizon Account Managers are assigned the Parent role, and all Account Members are assigned the Child role.

  2. How do I allow my location to be shared?

    Only parents can change Location settings.

    To change Location settings:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Tap the Settings (gear-shaped) icon in the top right of the Dashboard.
    3. Tap family settings.
    4. Select the Family Member’s Location settings you want to change.
    5. Tap location sharing, then update the settings.

    You've successfully changed your Location settings.

  3. How do I change my notification settings?

    Only parents can change notification settings.

    To change the notification settings:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Tap the Settings (gear-shaped) icon on the top right of the Dashboard.
    3. Tap notifications.
    4. Select the Child notification settings you want to update, then update the notification preferences.

    You've successfully changed your notification settings.

Smart Family Companion App

  1. What does my child see when they open the Smart Family Companion app?

    Your child will see a page with the Verizon Smart Family Companion app's pairing status. If the Companion app is paired, the message will read: "Connected to Verizon Smart Family".

  2. Can my child locate me as the Parent?

    Yes, your child can locate your device's location after you change your Location sharing preferences. On your Parent device, go into your Settings and allow Location sharing.

  3. Can my child view my call and text activity?

    No, a child can't view a Parent device's call and text activity.

  4. Can my child locate other Family Member lines on my Verizon Smart Family account?

    Your child can request the location of other Family Members from their Verizon Smart Family Companion app.

    To locate another Family Member:

    1. Open the Verizon Smart Family Companion app on the Child device.
    2. Sign in to the Verizon Smart Family Companion app.
    3. Select the Family Member.
    4. Tap Request Location.

    You've successfully located a Family Member.

  5. What will my child see when their internet is paused?

    Your child won't be able to access websites or use apps that use the internet. They’ll see an option to "Unpause internet"mphtml_js: instead of "Pause internet".

  6. Why is the iPhone Mobile Device Management (MDM) Profile needed?

    A Mobile Device Management (MDM) profile is used on iPhones to support Parental Control features, such as Content Filters, app blocking and pausing the internet.

    iPhone can be managed by only one MDM profile at a time. If you already have an MDM profile on a device, you’ll be prompted to uninstall your first MDM profile.

Solución de problemas

  1. I'm still having issues. Where do I go for support?

    Click the Chat with us button at the bottom right corner of this page to contact one of our representatives.

  2. Android es una marca comercial de Google Inc.
    iOS es una marca comercial o marca registrada de Cisco en los EE. UU. y en otros países y se utiliza bajo licencia.
    Apple, iPhone, App Store y iMessage son marcas comerciales registradas de Apple Inc. Amazon Appstore es una marca comercial de Amazon.com, Inc. o sus afiliadas.

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