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Preguntas frecuentes sobre Verizon Messages (Message+)

Información general
  1. Verizon Messages (Message+) is a texting app that lets you sync your texting conversations across all your compatible devices.

    It also lets you:

    • Make and receive calls on a tablet
    • Customize conversations with backgrounds, bubble styles, fonts and more
    • Send eGift cards to family and friends
    • Access additional features right from a conversation, like Yahoo!® Media Search, Glympse®,Yelp®, Kanvas and more

    You can find a complete list of features on our Verizon Messages (Message+) página.



  2. There's no monthly subscription fee or charge to download the Verizon Messages (Message+) app from the app store on your device or computer.*

    Messages you send and receive with Verizon Messages (Message+) over the Verizon network or a Wi-Fi network will count towards your smartphone's messaging plan. Los mensajes sincronizados hacia y desde un tablet a través de una red Wi-Fi no incurrirán en cargos por data.

    *Data charges may apply for download and using certain features according to your data plan. También se pueden aplicar cargos de data por la sincronización de mensajes entre tus dispositivos. Downloading Verizon Messages (Message+) will require approximately 30 MB of data.



  3. Anyone with a valid US mobile number can use Verizon Messages (Message+), including non-Verizon customers.



  4. Visita nuestro Verizon Messages (Message+) page to download the app.



  5. Verizon Messages (Message+) is compatible with:

    • Mobile devices running:
      • Android® 4.2 and newer
      • iOS 7 and newer
    • Computers* running:
      • Windows® 8 in desktop mode
      • Windows 10
      • OS X 10.8 and newer
    • Web browsers like:
      • Internet Explorer®
      • Safari®
      • Chrome™
      • Firefox®

    Download Verizon Messages (Message+)

    *Certain features aren't available for desktop messaging.



Features of Verizon Messages (Message+)
  1. Public profiles let all Verizon Messages (Message+) users, including those who aren't in your contacts, see your name and avatar. You can edit, delete or bypass the public profile feature at any time by going to your sidebar menu.



  2. Group Chat lets you add or remove members, assign administrators within the group, add avatar and background, and more. A group can have up to 250 participants.

    You can create a Group Chat by tapping the Pencil icon.

    Creating a new group lets you customize the conversation for that group with a unique background, avatar and name. You can also make this your default setting for all group messages by updating your Group Conversations settings.

    Note: If you switch to a messaging app other than Verizon Messages (Message+), you won't be able to access your Group Chats.



  3. When Driving Mode is turned on, the Verizon Messages (Message+) app will turn off incoming audio and pop-up message notifications and send an auto-reply message, saying that you're driving and you'll reply later.

    El mensaje de respuesta automática puede editarse o desactivarse en las configuraciones del modo Driving. Driving Mode is only available in Verizon Messages (Message+) for Android at this time.

    If you turn on Auto-Glympse in the app's settings, your location will automatically be shared with anyone on your whitelist of Auto-Glympse contacts, if they message you while Driving Mode is turned on.

    Consulta la seguridad vial en los Términos y condiciones para obtener más información.

    Learn how to:



  4. Glympse es una manera de compartir una ubicación en tiempo real en un mapa en una conversación. Puedes elegir quién puede verte y por cuánto tiempo. Visita Glympse.com para obtener más información.

    You can turn on Driving Mode and Auto-Glympse in the app's settings. Then your location will automatically be shared with anyone who is on your whitelist of Auto-Glympse contacts and messages you while Driving Mode is on.

    Consulta sobre ubicación en los Términos y condiciones para obtener más información.

    Learn how to:



  5. Verizon Messages (Message+) integrates with Yelp, so you can quickly plan with your friends where and when to meet up.

    Find a Yelp location and then share the hours of operation and directions all through the Verizon Messages (Message+) Yelp feature. It also estimates the time of arrival for both parties.



  6. Kanvas lets you create personalized pictures, videos and GIFs by adding text, doodles or stickers.



  7. Sí, puedes programar los mensajes para que se envíen en una fecha y hora específicas hasta 1 año después. Si programas un mensaje para que se envíe en el futuro, almacenamos ese mensaje no enviado hasta la fecha de entrega programada y por hasta 90 días luego de la entrega.

    Learn how to:



  8. Calling on Verizon Messages (Message+) lets you make and receive voice or video calls on your tablet, and voice calls from compatible smartwatches, all using your smartphone's mobile number. They can be made over Wi-Fi or your cellular network.

    You can make calls from secondary devices to North American numbers (i.e., calls to a country code of 1).

    Para obtener más información, visita las Calling on Verizon Messages (Message+) FAQ.



Compatibilidad y personalización
  1. Verizon Messages (Message+) supports most Verizon Android and Apple® phones and tablets. To check if your phone or tablet is supported:

    1. Open the app store on your device (e.g. Play Store, App Store, etc.).
    2. Oprime el campo Search.
    3. Ingresa "Verizon Messages".

    If "Verizon Messages" or "Message+" is listed in the search results, your device is supported. If one of those isn't listed, the app isn't supported on your device.

    Si tu dispositivo no es compatible, vuelve a consultar más tarde. Se agregarán más dispositivos, nuevos y existentes, de manera regular.



  2. With Verizon Messages (Message+), you can:

    • Configurar una foto o avatar de perfil
    • Tomar y enviar selfies
    • Editar y enviar videos
    • Personalizar imágenes con bosquejos, subtítulos o collages
    • Use Kanvas to add stickers, doodles or text on a picture
    • Personalizar fondos, estilos de burbuja y tipos de fuente de conversación
    • Configurar mensajes de respuesta automática
    • Configurar una firma

    Note: Not all features are available on every OS or version of Verizon Messages (Message+).

    Learn how to:



  3. In the Group Conversations section in settings, you'll find a "Use MMS to start a group conversation" box. Checking or unchecking this box will change how you start a group conversation:

    • With this box unchecked - Any time you send a message to multiple contacts, you'll be prompted to create a new enhanced group that includes everyone in the To field. You'll then be able to name the group, edit the group participant list, and customize the group with a unique background and avatar.

    • With this box checked - You won't be prompted to create and name the group when you send a message to multiple contacts. It will be sent as a traditional multimedia message. If you want to create an enhanced group that you can customize, you'd need to create the group first, then send a message to the group.


  4. Verizon Messages (Message+) may be the default Messaging app on many Verizon Android devices. On some devices, it doesn't replace the native texting app.*

    You can switch between the native texting app on your phone and Verizon Messages (Message+). Los mensajes enviados o recibidos en una aplicación aparecerán en la otra aplicación.

    Puedes recibir notificaciones duplicadas o solo recibirlas en una aplicación, según las configuraciones de tus notificaciones. In addition, there may be differences in functionality that impact your messaging experience (e.g., on some devices, if you use the native app to send a group message to iPhone®, it may change your thread from group MMS to mass text).

    Recomendamos seleccionar una aplicación de mensajería principal, en lugar de ir de un lugar a otro.

    *Learn about using Verizon Messages (Message+) on a Samsung Galaxy S9 or Galaxy S9+.



  5. No, Verizon Messages (Message+) uses your device's address book and contact list. It doesn't generate a unique address book.

    To improve your messaging experience, you can use Verizon Cloud to back up all contacts from your primary smartphone to Verizon Cloud. This will let your contacts be synced in Verizon Messages (Message+) on any devices or the web.



Syncing Messages Across Devices
  1. Yes, you can download and use Verizon Messages (Message+) on any compatible device or computer. You can sync your mobile number with the web and up to 5 additional devices.

    Some features aren't available on a computer.



  2. Integrated Messaging is a service that works with Verizon Messages (Message+) to let you send and receive text and multimedia messages seamlessly on your smartphone, tablet, computer or the web using your Verizon mobile number. El servicio sincroniza hasta 90 días de mensajes entre tus dispositivos.

    You can use Verizon Messages (Message+) to send and receive messages without the Integrated Messaging service. To use the Verizon Messages (Message+) app without the multi-device sync feature, simply unsubscribe from Integrated Messaging.

    However, if you want to access your messages from a device other than your primary phone, like your tablet or computer, then you'll need to subscribe to Integrated Messaging.

    Consulta sobre retención de mensajes en los Términos y condiciones para obtener más información.



  3. Using the Verizon Messages (Message+) app on your phone, tablet, computer or the web will automatically subscribe you to the Integrated Messaging service. También puedes suscribirte a la Mensajería integrada por internet ingresando a My Verizon desde la Mi mensajería page and clicking Go to Web App.

    Si has cancelado la suscripción al servicio, puedes volver a suscribirte en cualquier momento.



  4. To unsubscribe from Integrated Messaging:

    1. Tap the Menu icon in the Verizon Messages (Messages+) app.
    2. Oprime Configuración.
    3. Scroll to and tap Unsubscribe.

    Your account will be deleted, and you can continue to use the Verizon Messages (Message+) app without the Integrated Messaging service.

    However, if you want to access your messages from a device other than your primary phone, like your tablet or computer, then you'll need to subscribe to Integrated Messaging.



  5. Yes, most business accounts are eligible to use Integrated Messaging and can subscribe to this service.

    Note: Integrated Messaging with Verizon Messages (Message+) isn't designed for secure transmission or storage of personal healthcare information. Por lo tanto, no debe usarse para almacenar ni transmitir Información Médica Protegida (PHI), tal como la definen la Ley de Responsabilidad y Portabilidad del Seguro Médico de 1996, la Ley de Información de Tecnología Médica para Salud Económica y Clínica de 2009, y las otras reglamentaciones (en forma conjunta "HIPAA").

    Para obtener más información, visita las Integrated Messaging for Business FAQs.



  6. Para asegurarte de que tus mensajes se sincronicen en tus dispositivos, almacenamos los mensajes que guardas en tus dispositivos por hasta 90 días. Si borra un mensaje en uno de los dispositivos, lo borraremos de nuestros servidores y también de los otros dispositivos. Es posible que este proceso de sincronización no sea instantáneo.

    If you no longer want to use Integrated Messaging on any device, then you must unsubscribe from Integrated Messaging to stop it from syncing and storing your messages. Deleting the Verizon Messages (Message+) app from a device or switching to another messaging app, even the default messaging app on the device, won't stop the storage of messages.

    Consulta sobre retención de mensajes en los Términos y condiciones para obtener más información.



  7. No, Integrated Messaging with Verizon Messages (Message+) isn't designed for secure transmission or storage of personal healthcare information. Por lo tanto, no debe usarse para almacenar ni transmitir Información Médica Protegida (PHI), tal como la definen la Ley de Responsabilidad y Portabilidad del Seguro Médico de 1996, la Ley de Información de Tecnología Médica para Salud Económica y Clínica de 2009, y las otras reglamentaciones (en forma conjunta "HIPAA"). Si eres una entidad cubierta o un socio comercial, según lo definido por HIPAA, no debes usar la Mensajería Integrada para almacenar o transmitir PHI. Si tu negocio es una entidad cubierta o un socio comercial, según lo definido por HIPAA, o si por otro motivo no quieres que sus usuarios guarden mensajes en la nube, un representante autorizado deberá bloquear la Mensajería Integrada.

    Para obtener más información, visite Integrated Messaging for Business FAQs.

    Para obtener más información sobre HIPAA, visita http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html.

    Consulta HIPAA en los Términos y condiciones para obtener más información.



  8. You'll be able to send messages from both your phone and connected device, but not all messages will be synced. You may experience limitations with certain functions, like sent messages, read status and deletions.

    For better results with syncing, use Verizon Messages (Message+) on both devices.



Uso en tablet
  1. Yes, refer to the following guides to set up a tablet on your account:

    Nota: Los mensajes comienzan a sincronizarse el día en que te suscribes a la Mensajería integrada. Los mensajes que envíes antes de suscribirte al servicio no se sincronizarán. El servicio de Mensajería integrada sincroniza hasta 90 días de mensajes entre internet y tu iPhone, tablet y otros dispositivos. Los mensajes que tienen más de 90 días permanecerán en tu teléfono pero no se sincronizarán a internet.

    Consulta sobre retención de mensajes en los Términos y condiciones para obtener más información.



  2. No, cada tablet puede sincronizarse con un solo número telefónico a la vez. Para cambiar tu tablet a un nuevo número telefónico, debes eliminar el tablet de la lista de dispositivos sincronizados del número antiguo. Luego, puedes agregar el tablet a los dispositivos sincronizados para el nuevo número.

    Puedes tener múltiples dispositivos relacionados a un solo número de teléfono.



Billing and Traveling
  1. Messages sent through Verizon Messages (Message+) are billed just like they would be with any other messaging app.

    • If you have an unlimited messaging plan: You won't be charged extra for messages sent or received with Verizon Messages (Message+). However, certain features will use data according to your data plan.

    • If you haven't subscribed to a messaging plan: You'll be charged standard "pay as you go" rates for text messages and multimedia messages.

    • If you're on a business account with a text-only plan: You'll be billed for multimedia messages at standard rates.
    Consulte los cargos en los Términos y condiciones para obtener más información.



  2. Los mensajes individuales solo de texto se cobrarán como mensajes de texto.

    All other messages will be billed as multimedia messages. Each attachment (e.g., picture, video, etc.) that’s smaller than 5 MB will be billed as a single multimedia message.

    Messages with attachments over 5 MB and certain other features will incur data charges according to your data plan.

    eGift cards will be billed based on the value of the eGift card selected. Standard multimedia message rates apply for the sender and recipient of the eGift card.

    Consulte los cargos en los Términos y condiciones para obtener más información.



  3. No, solo se te cobrará una vez de acuerdo con tu plan de mensajería cuando envíes o recibas un mensaje. You'll be charged the same rate per message, per recipient, regardless of whether you send your message from your mobile phone, tablet, computer or other device.

    Consulte los cargos en los Términos y condiciones para obtener más información.



  4. Data charges may apply when downloading and using certain features of Verizon Messages (Message+).

    If you have Verizon service: Sending and receiving texts (including images, audio, video under 5 MB, etc.) will be billed according to your messaging allowance, not your data allowance. Use of other features, including the following, will count against your data allowance (unless you’re using Wi-Fi):

    • Sending and receiving videos over 5 MB
    • Glympse messages
    • Yahoo search
    • Places by Yelp
    • Regalos
    • Image preview
    • Calls on linked secondary devices using Integrated Calling (such as your watch or tablet)
    • Kanvas images/editing, administrative features including (auto-reply, muted/unmuted conversations, Scheduled Messages, updating group details, and public profile updates)

    If you're not a Verizon customer: You'll be billed under your own provider's messaging and data plans.

    You'll be billed at data rates for sending and receiving attachments that are 5 MB or larger (unless you're on Wi-Fi), according to your messaging and data plans with Verizon or your wireless provider.

    When using Verizon Messages (Message+) outside of the US, Global Data charges will apply.



  5. Yes, you can use Verizon Messages (Message+) while in another country using Wi-Fi, mobile data or a roaming network.

    Verizon Messages (Message+) 5.0 and later will prefer Wi-Fi when roaming and then mobile data if Wi-Fi is unavailable. Se aplicarán tarifas nacionales de mensajes cuando se use Wi-Fi o data móvil. Además, se aplicarán cargos por roaming de data internacional cuando se use data móvil.

    International roaming networks will be used when Wi-Fi or mobile data isn't available. International messaging rates will apply.

    Consulte los cargos en los Términos y condiciones para obtener más información.



Tarjetas eGift
  1. You can attach an eGift card from Verizon Messages (Message+) and send it to any US mobile phone that can receive picture and video messages. The formatted eGift card will be delivered as a picture message.

    The recipient can use the bar code in the store, or add the value of the eGift card to an existing gift card or to the company's mobile app.

    Note: If you signed up after 3/20/18, eGift cards won’t be available for purchase through your secondary devices.



  2. We offer gift cards from multiple merchants through the Verizon Messages (Message+) app, and the list keeps growing.

    Tap the eGift icon in the Verizon Messages (Message+) app to see a list of available gift cards.



  3. You can transfer the balance of the eGift card by copying the card number and PIN provided with the eGift card to any existing card app. This can be done online, within the app, or at most merchant locations.



  4. You can purchase eGifts in Verizon Messages (Message+) 2 ways:

    • Credit card - All major credit cards are accepted, as well as Visa® Debit and MasterCard® Debit cards. The spending limits may vary depending on the eGift you're ordering or on other factors. There's no limit to the number of credit cards you can add to your account, but this activity is monitored to prevent fraud.

    • Charge to your Verizon account - Each line on your account can spend a maximum of $100/month. Orders will appear on your next month's bill*.

    Learn how to:

    Consulta las compras de tarjetas de regalo en los Términos y condiciones para obtener más información.

    *Web purchase, Gifting eligibility and limit requirements apply.



  5. The PIN is used to protect your account from unauthorized purchases. Because you don't need to enter your card info when you use a saved card, we use the PIN to verify your identity.

    Learn how to:



  6. If you enter an incorrect PIN 5 times, you'll be locked out from accessing your saved credit cards, and you'll need to reset your PIN.

    If you forget your credit card PIN, you won't be able to send eGifts using a saved credit card. You'll need to remove all of your saved credit cards and then re-add them. You'll be able to create a new PIN when you re-add your credit card.

    Learn how to:



  7. You can resend the same eGift card to the person if they accidentally delete theirs.

    To resend an eGift:

    1. Open the message conversation with the person you're resending the eGift to.
    2. Tap the three dots on the eGift you sent and tap Resend eGift Card.

    You have successfully resent an eGift.



  8. Yes, to give away an eGift that's been given to you:

    1. Tap the eGift category at the top to view your eGifts.
    2. Find the eGift you want to give to someone else, and tap the three dots in the upper-right corner.
    3. Tap Send to a friend.
    4. Enter the mobile number or email address you want to send the eGift to.
    5. Toca Send.

    You have successfully given your eGift to someone else.



  9. Yes, you can buy and send data as a gift to another Verizon Wireless customer. Learn more about regalar data incluyendo cómo se usa.



Verizon Location Data Collection Permission
  1. Verizon will use location information collected from Message+ and other apps to better personalize customer experiences, including advertising, and to develop new location-based features and services.



  2. When you allow it, we collect cellular, Wi-Fi, Bluetooth, GPS and sensor (gyroscope, accelerometer, light, magnetometer and pressure) information.



  3. The collection of location information for Verizon purposes is completely optional in Message+. You provide permission when prompted in the app. If you decide that you don't want Verizon to collect and use this information, you can still use the app and as well as any location-based features in the app, such as Glympse and Yelp. You can change your choice at any time through the app Settings page by toggling the Verizon location data collection setting.



  4. Yes. If you agree to it, location will be collected even when the app is not in use.



  5. No, not in a way that identifies individual users. Verizon may share certain de-identified location information with third parties for limited aggregate purposes, such as traffic reporting. We do not sell, rent or share precise location data that identifies you with others for their own purposes.



Solución de problemas
  1. You may be using an older version of Message+. Download the latest version of Message+ (3.1) from the Apple App Store on your iPhone.



  2. Los mensajes comienzan a sincronizarse el día en que te suscribes al servicio de Mensajería integrada. Los mensajes que envíes antes de suscribirte al servicio no se sincronizarán. Es posible que este proceso de sincronización no sea instantáneo.

    El servicio de Mensajería integrada sincroniza hasta 90 días de mensajes entre internet y tu tablet y otros dispositivos. Los mensajes que tienen más de 90 días permanecerán en tu teléfono pero no se sincronizarán a internet.

    Consulta sobre retención de mensajes en los Términos y condiciones para obtener más información.



  3. Yes, with Verizon Messages (Message+), you can save your messages to an external SD card and restore them later.

    Nota: Muchos de los dispositivos más nuevos no guardan automáticamente en la tarjeta SD externa. Sin embargo, puedes cambiar el directorio predeterminado donde se guardan los mensajes en la tarjeta SD externa.



  4. Sí, you can restore messages on Android devices that have been synced with Verizon Messages (Message+) in the last 90 days.

    Data usage applies unless you're connected to a Wi-Fi network. Restoring from online may take some time if you have a lot of messages to restore.



  5. To make all your messages available in Verizon Messages (Message+), you'll need to turn off iMessage®.



  6. Android is a trademark of Google, Inc. Apple, Mac, App Store, iPad, iPhone, iPod and iMessage are registered trademarks of Apple Inc. Windows and Windows Vista are registered trademarks of Microsoft Corporation in the United States and other countries. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. internet Explorer es marca comercial registrada o marca comercial de Microsoft Corporation en los Estados Unidos y/o en otros países.

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