Preguntas frecuentes de Internet LTE y teléfono residencial de Verizon

This page introduces our 4G LTE Broadband Router with Voice, offers details about adding it to one of our current plans and addresses some of the ways you can expect it to work in your home.

Información general

  1. What is the Verizon LTE Internet and Home Phone?

    The LTE Internet and Home Phone is a device that connects to the Verizon Wireless network to provide both phone and Internet service for your home or office.

    You can use your existing home phone with the LTE Internet and Home Phone, as well as connect multiple devices to the Internet through either Wi-Fi o un cable Ethernet. The LTE Internet and Home Phone is also portable, so you can take it with you on vacation, to a second home or even to a mobile office - wherever Verizon 4G LTE coverage is available for data usage and anywhere within the Verizon Wireless voice network for home phone usage.

  2. What are the benefits of the LTE Internet and Home Phone?

    The LTE Internet and Home Phone offers:

    • A portable voice and data solution with a powerful signal and long range Wi-Fi with download speeds up to 12 Mbps* and upload speeds of 2-5 Mbps.
    • Servicio de internet en una zona que no pueda recibir servicio de Internet LTE (instalado) (condos, townhouses, high-rises, 3 stories or greater)
    • A more powerful solution than a Verizon Jetpack® for your residence or small office
    • Flexibilidad para moverte entre los servicios de data y voz en cualquier momento, o la posibilidad de actualizarte a ambos
    • A faster solution if you have dial-up or low speed internet service

    The LTE Internet and Home Phone lets you take advantage of high speeds from America's largest 4G LTE network at your home or small office. Access the internet with the power of our 4G LTE network on up to 10 devices, such as:

    • Tablets
    • Computadoras
    • Laptops
    • Consolas de juego
    *Las velocidades de video pueden ser más lentas, dependiendo de la resolución.
  3. Can I keep my existing phone number with the LTE Internet and Home Phone?

    Yes, you can transfer your existing phone number to the LTE Internet and Home Phone. If you're transferring a phone number, you won't be able to make or receive calls on the LTE Internet and Home Phone until the transfer is complete. This can take 2 - 10 business days. However, you can still use your home phone until the porting process is completed if you keep it connected to your telephone wall jack.

    To check the status of your transfer online, please visit our page about keeping your number.

  4. Can I make international calls with the LTE Internet and Home Phone?

    Yes, you can make international calls with the LTE Internet and Home Phone if you meet the following 2 requirements:

    • Have an plan elegible
    • Have an international calling plan on your account

      Note: You can add an international calling plan online in  Mi Verizon.

    If your account doesn't meet these requirements, you can use an international calling card to make international calls.

    Get more plan flexibility and international options with  nuevo Plan Verizon. The new Verizon Plan gives you more data, Carryover Data y también otros excelentes beneficios, como llamadas ilimitadas a México y Canadá por solo $5/mes por línea. Plus you can take your domestic talk, text and data allowances with you to Mexico and Canada for $2/day (included on XL or larger at no additional charge).*

    *Not eligible on Go Unlimited, Beyond Unlimited or Above Unlimited. If you get an unlimited plan for your phone after 6/18/18, or mix and match unlimited plans on your account, you can add LTE Internet and Home Phone to your account with a compatible connected device plan.

  5. Can I make and receive calls with the LTE Internet and Home Phone even if there's a power outage?

    Yes, the LTE Internet and Home Phone has a backup battery. However, if your home telephone requires external power to operate, service (including the ability to make and receive 911 calls) won't be available during a power outage.

    Note: Data won't work unless the LTE Internet and Home Phone is connected to an external power source.

  6. Will the LTE Internet and Home Phone work with a fax machine, credit card machine, medical device or home security system?

    LTE Internet and Home Phone will work with Fax machine and some home security systems. To get it, just add Home 4G Voice to your account. Currently, the other services are not available. You can add Home 4G Voice to your account on the Productos y apps de Mi Verizon en tu smartphone, computadora o tablet.

  7. Can I add the LTE Internet and Home Phone to my existing plan?

    Yes, you can add it to any of the following plans, as long as you don't already have 10 devices on your account:

    • The new Verizon Plan*
    • El Plan Verizon
    • El plan MORE Everything®

    If you don't have one of these plans, or just have connected devices on your account, our Connected Device plan might be a good option.

    We're encouraging you to consider the new Verizon Plan. You'll get and keep more of your data with Carryover Data, Safety Mode and other great benefits. Conoce más sobre  nuevo Plan Verizon.

    *Not eligible on Go Unlimited, Beyond Unlimited or Above Unlimited. If you get an unlimited plan for your phone after 6/18/18, or mix and match unlimited plans on your account, you can add LTE Internet and Home Phone to your account with a compatible connected device plan.

  8. What speeds can I expect with the LTE Internet and Home Phone?

    Puedes esperar una velocidad promedio de 5-12 Mbps para transferencias de descarga y de 2-5 Mbps para transferencias de carga.

  9. Does the LTE Internet and Home Phone work everywhere?

    Voice service with the LTE Internet and Home Phone will work anywhere on the Verizon Wireless network. Debes estar dentro de un área de cobertura 4G LTE para poder recibir el servicio de data. Usa nuestra herramienta de direcciones por internet para descubrir si tu dirección se encuentra dentro del área de cobertura de voz de Verizon Wireless o un área con cobertura de data 4G LTE..*

    *The LTE Internet and Home Phone only works within Verizon's 4G LTE coverage area for data. Verizon's Coverage Locator maps depict only predicted and approximate wireless coverage. Las áreas de cobertura que se muestran no garantizan la disponibilidad del servicio y pueden incluir ubicaciones con cobertura limitada o sin cobertura. Many factors may impact actual coverage even within a coverage area, including customer's equipment, terrain, proximity to buildings, foliage and weather. For Coverage Areas that include networks run by other carriers, the coverage depicted is based on their information and public sources, and we can't ensure its accuracy. While the Verizon Wireless Coverage Locator maps may provide some indication of the expected coverage at your location, you'll need to assess whether the actual coverage at your location is acceptable to you for purposes of using the LTE Internet and Home Phone Service. You'll need at least moderate Verizon Wireless coverage throughout your home to properly use the service. The LTE Internet and Home Phone device is designed to provide voice coverage at your location that's consistent with other Verizon Wireless devices. Verizon Wireless doesn't represent that the voice performance of the LTE Internet and Home Phone service will be equivalent to landline phone service.

  10. How can I get the LTE Internet and Home Phone?

    You can get the LTE Internet and Home Phone by visiting www.verizonwireless.com/routerwithvoice para saber si tu dirección es elegible para el servicio.

    1. Enter your ZIP code in the Check Coverage tool.
    2. Haz clic en Enviar.
    3. Ingresa tu dirección en los campos disponibles.

    Si tu dirección es elegible, haz clic en Buy Now y sigue las indicaciones que aparecen en pantalla.

  11. How long will it take for my LTE Internet and Home Phone to arrive once I place the order?

    Puedes obtener envío de dos días gratis si haces tu pedido por internet. Si haces tu pedido antes de las 4:30 p.m. hora local, de lunes a viernes (excepto días festivos),* tu pedido se entregará en dos días hábiles.

    Los pedidos realizados entre el viernes a las 4:30 p.m. y el lunes a las 4:30 p.m. se entregarán el miércoles.

    *Available for purchases placed on VerizonWireless.com for delivery within the US only, excluding Alaska and Hawaii. Sujeto a autorización de crédito, verificación y disponibilidad de existencias.

  12. Do I have full access to the internet with the LTE Internet and Home Phone?

    Yes, the LTE Internet and Home Phone is a fully-functional internet access solution and can be used like other services, such as DSL, cable, satellite, etc.

  13. Can I connect multiple devices to the LTE Internet and Home Phone?

    Yes, you can simultaneously connect up to 10 devices through Wi-Fi and up to 3 devices via a wired connection with the LTE Internet and Home Phone.

  14. What's the expected range of the Wi-Fi connectivity while using the LTE Internet and Home Phone?

    La mayoría de los dispositivos deberían poder conectarse dentro de los 150 pies en interiores y a hasta 300 pies en exteriores sin obstrucciones. Actual range and speeds vary based on the radio frequency conditions and obstructions within your home.

  15. Can I use a Verizon Network Extender with a LTE Internet and Home Phone?

    Yes, you can use a Verizon Network Extender with the LTE Internet and Home Phone.

  16. Can I choose where the LTE Internet and Home Phone is placed in my home?

    Yes, you can place it anywhere in your home. For optimal signal, we recommend placing the device near a window or location that receives the best signal strength.

  17. Does 911 work on the LTE Internet and Home Phone?

    Sí, el 911 funciona de manera similar que lo haría en tu dispositivo móvil de Verizon Wireless. However, for emergency calls to 911 from indoor environments, you'll need to provide your location within the premises to public safety. The GPS receiver embedded in the LTE Internet and Home Phone works best when the device is located near a window or other opening.

  18. Will all of my home extension phones work with the LTE Internet and Home Phone Service?

    Los teléfonos inalámbricos con extensión que reciben señal de una estación de base inalámbrica conectada a Internet LTE y teléfono residencial recibirán el servicio. Corded phones must be connected directly to the LTE Internet and Home Phone to receive service. There are two telephone ports on the rear of the LTE Internet and Home Phone, allowing a combination of corded and cordless phones to be used.

    Nota: No enchufes Internet LTE y teléfono residencial en el enchufe de pared de tu teléfono.

  19. Can the LTE Internet and Home Phone work with TTY devices?

    Sí, para tener más información sobre cómo activar dispositivos TTY, visita nuestra TTY Settings - Verizon LTE Internet and Home Phone página.

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