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Asistencia de Mi Verizon
Actualiza tu dispositivo

Does your phone have a cracked screen? A short battery life? Or is it just plain old? Maybe it’s time for a new phone. It's easy and convenient to upgrade to a new device online anytime in My Verizon or with the My Verizon app. So, are you eligible to upgrade?

Ingresar a Mi Verizon to add a new device to your account. You can choose from the newest devices and accessories available, and:

It's that simple to upgrade to a new device. We've got all the answers for you below, beginning with a how-to video.

And don't forget to agregar accesorios while you're ordering, like a protective case or extra charger.

 

    Preguntas frecuentes

  1. ¿Cuándo puedo actualizar un dispositivo?

    You can upgrade to a new device anytime at retail price. However, if you want to upgrade to a device using a monthly device-payment agreement, you need to be eligible.

    To find out if you're eligible, entra a Mi Verizon. In the My Devices section, the devices labeled Upgrade eligible are ready to upgrade today, which means you can upgrade to a new device on a monthly device payment agreement.

    To find the upgrade eligibility date for lines not eligible yet:

    1. Oprime o haz clic en el dispositivo que deseas actualizar.
    2. Tap or click the Check Upgrade Options button.Your upgrade-eligibility date will appear.



  2. Can I upgrade an older device on my account to a newer one I already own?

    Yes. You can upgrade to a device you already own on the Trae tu propio dispositivo  en Mi Verizon.

    For step-by-step instructions, see our Bring Your Own Device FAQs.




  3. How do I upgrade and keep my plan?

    Follow these steps to upgrade your device and keep your plan the same online in My Verizon. For instructions on how to upgrade using the My Verizon app, visit the Preguntas frecuentes sobre la applicación My Verizon.

    1. Ve a la página Actualizar dispositivo de Mi Verizon en tu smartphone, computadora o tablet.

    2. Select the device you want to replace or upgrade, and tap Continue.

    3. Selecciona el dispositivo que deseas comprar.

    4. Choose color, storage capacity (if applicable) and a payment option (monthly payments or retail price) and tap Next step.

    5. Review the previously selected color, storage capacity and payment option and tap Continue.

    6. Select a device protection option and an accessory bundle (not required), you'd like to purchase for your new device and tap Continue.

    7. Tap Keep Your Plan, if applicable.

    8. Follow the prompts to trade in your old device, if applicable.

    9. Revisa tu pedido y oprime Pagar.

    10. Verify your shipping information, select a shipping option, acknowledge you've read the Terms & Conditions, then tap Place Your Order.



  4. How do I upgrade and change my plan?

    Follow these steps to upgrade and change your plan online in My Verizon. For instructions on how to upgrade using the My Verizon app visit the Preguntas frecuentes sobre la applicación My Verizon.

    1. Ve a la página Actualizar dispositivo de Mi Verizon en tu smartphone, computadora o tablet.

    2. Select the device you want to replace or upgrade, and tap Continue.

    3. Selecciona el dispositivo que deseas comprar.

    4. Choose a color, storage capacity (if applicable) and a payment option (monthly payments or retail price) and tap Next step.

    5. Review the previously selected color, storage capacity and payment option and tap Continue.

    6. Select a device protection option, an accessory bundle (not required) you'd like to purchase for your new device, and tap Continue.

    7. Tap Explore the new plan.

    8. Select the plan you want and tap Add plan and go to cart.

    9. Review your order, and tap Check out.

    10. Verify your shipping information, select a shipping option, acknowledge you've read the Terms & Conditions, then tap Place Your Order.



  5. How do I switch upgrades with someone else on my account?

    If you have multiple devices on your account and an upgrade is eligible to transfer, you can transfer that upgrade eligibility to another line that isn't eligible yet. When you transfer eligibility from one line to another, the originally eligible line is no longer qualified to upgrade. This previously eligible line will then assume the upgraded line's existing contract ending date.

    Para transferir la elegibilidad para la actualización de una línea a otra en tu cuenta:

    1. Ve a la página Mis dispositivos en Mi Verizon.

    2. Select a device identified as Upgrade eligible.

    3. Click Transfer upgrade.

      Note: If the Transfer Upgrade link isn't appearing, you may not be eligible to transfer an upgrade at this time or you may not have a device that is eligible to transfer to.

    4. Select the mobile number you want to transfer to.

    5. Click Transfer.



  6. What if I’m not eligible to upgrade?

    You can upgrade to a device at retail price whenever you want; you don't need to be eligible. However, if you want to upgrade to a device using a monthly device payment agreement, you can switch your upgrade eligibility with another line on your account that is eligible.

    To learn how, refer to the How to switch upgrade eligibility with someone else on my account .

    Nota: Hay un cargo por actualización de $30 si compras un nuevo dispositivo a precio de venta al público o a través del programa de pago de dispositivo. Este cargo se suma al costo del nuevo dispositivo.




  7. Tengo más preguntas...

Modificación: 04/21/2018

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