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LG VX9400
Galaxy J3 Mission prepagado
Tarjeta para PC Verizon Wireless U630
Samsung SCH-a970

Preguntas frecuentes sobre cómo entender y cambiar tu plan

Información General
  1. ¿Qué plan tengo?

    To find out which plan you have, go to the Mi Plan page in My Verizon. Your plan details and current features and services will be listed for you.



  2. How many allowance minutes, messages and data do I have included in my plan?

    You can view your allowance minutes, messages and data allowance from the Mi Uso page in My Verizon. To view more details about the plan, click on the plan name link.

    Note: If you have more than one mobile number on your account, select the one you want from the dropdown in the My Devices section.

    If you're worried about data overages, consider using Safety Mode más de la mejor red.



  3. ¿Cómo me cambio al nuevo plan Verizon?

    If you want to switch to the new Verizon Plan, you can change your plan online:

    1. Ve a la Cambia tu plan page in My Verizon on your smartphone, tablet or computer web browser.

    2. Click Select in the Switch to the new Verizon Plan section.

    3. Select the plan size you want. Make sure to pick a size with enough data to share between all devices on your account.

      Note: A default plan size will be selected for you based on the number of devices on your account and the average data usage of Verizon Wireless customers. However, your actual data usage may be more or less than average. If you aren't sure how much data you typically use each month, you can use our Calculadora de data to help estimate your data usage.

    4. Click Switch to this Plan.

    5. Follow the onscreen prompts to review your changes and confirm your plan change.

      Nota: cuando revises los cambios, es posible que tengas la opción de elegir cuándo quieres que entren en vigencia. To select a different date than the one recommended, click Change Effective Date?, select a new date and click Confirm.

    You've successfully switched to the new Verizon Plan. If you chose to switch your plan at the next bill date, your plan will become active on that date.



  4. How do I change my existing plan online?

    If you have The Verizon Plan, you need to switch to the new Verizon Plan if you want to change your data allowance.

    To change your minutes, messages or data allowance:

    1. Ve a la Cambia tu plan page in My Verizon on your smartphone, tablet or computer web browser.
    2. Tap or click the Select button for the option to change your current plan.
    3. Choose the amount of data allowance you want.
      Note: If you have more than one device on your account and the allowance isn't shared between the devices, you'll see separate dropdowns for each device.

    4. Tap or click Continue to the Next Step.
      Note: You may have the option to choose when you want the changes to take effect. You can choose to backdate the change or schedule the plan change for your next bill date. When you choose the next bill date, your new plan will take effect on the first day of your next bill cycle.

    5. Revisa tus cambios y haz clic en Confirmar.

    You've successfully changed your minutes, messages or data allowance.

    También puedes mirar nuestro How to Change Your Calling Plan video para obtener instrucciones.



  5. If I change my plan, will my upgrade eligibility date be reset?

    No, your upgrade eligibility won't be affected by a plan change.



  6. Will changing my plan affect my contract end date?

    No, your contract end date won't be affected by a plan change.



  7. Will I be charged a fee to change my plan or my minutes, messages or data allowance?

    No, there's no cost to change your plan or your allowances in My Verizon. However, your cargo de acceso mensual, taxes and recargos may increase or decrease depending on the price of the plan you choose.

    Note: If you have a plan with an unlimited minutes and messages option, such as  the new Verizon Plan or MORE Everything® Plan, data will be the only allowance you need to change online. All other plans will have options for changing each allowance (i.e., minutes, messages and data) and an option to switch to the new Verizon Plan.



  8. ¿Puedo aumentar los minutos de mi plan actual si es un plan que ya no está disponible?

    If you have The Verizon Plan or most older plans, you need to switch to the new Verizon Plan if you want to change your data allowance. If you have The MORE Everything Plan or a Nationwide plan, you can change your minute, text and data allowances in My Verizon without changing plans.



  9. How can I determine which minutes, messages or data allowance is best for me?

    We recommend you refer to your past usage to get a better idea of what your estimated minutes, messages and/or data usage may be per month. This information is available in your previous bills. Puedes ver facturas de hasta 18 meses anteriores en Mi Verizon.

    Once you know what your average usage is per month, you'll be able to select the minutes, messages and data allowance that best meets your needs.

    If you're selecting a datos allowance for the first time, refer to our Calculadora de data para ayudarte a calcular cuánta data puedes llegar a usar por mes.



  10. How soon after changing my plan or allowances for minutes, messaging or data will My Verizon display my new plan?

    Your new plan or data allowances should display in Mi Verizon within 24 hours after making the change or after the date you've selected for the change.



  11. How do I check my how much of my minutes, messages and data I've used this month?

    There are two ways to check how much of your allowance you've used during your current ciclo de facturación:

    • The new My Verizon app: The Data Hub in the new My Verizon app shows how much data you're using and keeps you in control over surprise overages. Conoce más sobre el nuevo My Verizon app.

    • The My Verizon app: If you are on an older plan like the Verizon Plan you can continue using the My Verizon app. Your usage will display on the home screen when the app opens.

    • My Verizon: View your usage in the My Plan section of the Inicio de Mi Verizon page on your smartphone, tablet or computer browser.

    • By phone: Call #MIN or #DATA (airtime free) from your mobile phone.


  12. If I have a pending order on my account, can I change my plan or my allowances for minutes, messages or data online?

    No. Si tienes un pedido pendiente on your account, you won't be able to change your plan allowances online until the pending order is completed or removed from your account. Obtén más información en nuestra página de Información sobre pedidos pendientes  

    Un titular de la cuenta o administrador de la cuenta puede eliminar un pedido pendiente de una cuenta por internet en Mi Verizon. Obtén más información sobre quiénes pueden tener acceso a la cuenta.

    Nota: si se elimina un pedido pendiente, se cancelará y tendrá que realizarse de nuevo.

    Para eliminar un pedido pendiente de tu cuenta:

    1. Visita la página Mis pedidos en Mi Verizon.
    2. Haz clic en Ver cambios pendientes en la cuenta.
    3. Haz clic en Borrar al lado del pedido pendiente que quieres eliminar.
    4. Haz clic en Borrar cambio pendiente en la cuenta.


Planes para negocios
  1. ¿Cómo determino si un plan de negocios es la opción correcta para mí?

    Puedes obtener más información sobre nuestras soluciones para negocios en internet para ver si un plan para negocios es la elección adecuada para tu compañía.



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