Términos de servicio de Tech Coach

Your use of Verizon Wireless Tech Coach ("Services") is subject to the Tech Coach Terms of Service described below; Your use is also subject to the Verizon Wireless Customer Agreement, which is available at www.verizonwireless.com. Please read both the Tech Coach Terms of Service and the Verizon Wireless Customer Agreement, and do not use the Services if You disagree with them. Hay más información disponible sobre los Servicios en www.verizonwireless.com.

Dispositivos que admiten y uso de los servicios. The Services are available for devices associated with each line enrolled in either the Total Mobile Protection programs (includes "TMP" or "TMP Multi-Device," hereinafter collectively referred to as "TMP") or Tech Coach ("Supported Devices"). Para usar los Servicios, Usted debe tener una cuenta de Verizon Wireless activa y un Dispositivo admitido, y debe proporcionarnos el número móvil asociado a su Dispositivo admitido al solicitar los Servicios. Los servicios pueden implicar cargos por uso de data, y Usted será el único responsable de su pago. En ciertas circunstancias quizá deba aportar o comprar más equipamiento o software para acceder al beneficio completo de los Servicios, y el costo de dicho equipamiento o software estará completamente a su cargo.

Alcance de los Servicios. The Services include: (a) technical support for Your Supported Devices and the operating systems and software applications on it; (b) technical support for the use of Your Supported Devices with other devices and services manufactured to be compatible with Your Supported Device or intended to be connected to it; and (c) for select Supported Devices, in select locations, TMP customers may be eligible for same-day delivery services for replacements provided under their insurance program and device setup by a delivery and setup expert ("Setup Services"). Setup Services provided with same-day delivery for replacements under TMP may include activation, data migration services and/or initial device configuration and connectivity.

The Services do not include: (a) assistance with wireless network coverage issues, such as dropped calls/data interruptions; (b) facilitating or activating over-the-air updates to operating systems, firmware, or other software on Your behalf; (c) diagnostic support unrelated to Your Supported Device; (d) modification of Original Equipment Manufacturer ("OEM") software; (e) installation of third-party software or OEM drivers not supported by the Supported Device; (f) setup, support or repair of computers, peripherals or home or wireless routers, modems or networks; (g) installation of non-sanctioned applications; (h) data migration from computer device to computer device; or (i) assistance with specialized devices related to medical care, including but not limited to, emergency assistance/first responder devices.

From time to time, Verizon Wireless may make available to You certain optional promotional offers that are separate from the Services.

Tech Coach Mobile Application. The Services also include access to the Tech Coach Mobile Application ("App") that is provided to You directly by Asurion Mobile Applications, LLC. The App provides several functions, including access to the Services through click-to-call, click-to-chat, self-help information, and educational notifications; and may at a future date provide other functions including backup of photos and videos and password management and other device and identity security features. The App is subject to a separate end-user license agreement available at www.phoneclaim.com/verizon/techcoachapp/terms/, which is independent of the Tech Coach Terms of Service and Verizon Wireless Terms of Service.

Same-day Replacement Delivery and Setup Services If You are enrolled in TMP, and located in a market where same-day delivery is available, You may be eligible to receive Your replacement device on the same-day You file Your insurance claim and it is approved for a replacement. Only claims filed by 4:00 p.m., local time, and that meet the eligibility requirements, may receive a replacement device from a delivery and setup expert by 9 p.m., local time, on the same-day their claim was filed and approved. Your device’s eligibility for this service is determined at the time an insurance claim is made and approved. Limitations and exclusions may apply. Setup Services will not include dismantling or installation of equipment unrelated to the replacement device. In order to be eligible for Setup Services, someone at least 18 years of age must be present at all times while the delivery and setup expert is on site and performing the requested Setup Services. The delivery and setup expert will contact You prior to delivering Your replacement device and Setup Services to verify the delivery window. If You do not confirm Your availability for Your scheduled delivery and Setup Services, Tech Coach reserves the right to cancel Your delivery and Setup Services. If eligible for Setup Services, You may be required to sign a consent form to perform the requested services prior to any services being performed. You agree to provide a safe, non-threatening environment for the delivery and setup expert to perform the Setup Services. The delivery and setup expert has the right to terminate Setup Services if they feel that You are not complying with any requirements contained in this Agreement or any consent provided prior to the initiation of the Setup Services. Setup Services will continue until completion only if completion can occur within a reasonable amount of time, reasonableness will be at the discretion of the delivery and setup expert. In the event the Setup Services are stopped prior to Your device setup being complete, You may continue the Setup Services by calling a Tech Coach or clicking on the Tech Coach App.

Backup of Software and Data. You are responsible for backing up the software or data stored on Your Supported Device and other devices included in the Services. Verizon Wireless no se hace responsable de ninguna pérdida, alteración o modificación corrupta de ningún softare o datos, y Nosotros podemos negarnos a brindarle Servicios a Usted si se determina que Usted no ha tomado las precauciones necesarias de hacer las copias de seguridad.

Esfuerzos comercialmente razonables. Verizon Wireless hará esfuerzos comercialmente razonables proporcionar sus Servicios. Esto significa que si Nosotros no podemos resolver Su problema después de hacer esfuerzos comercialmente razonables, tenemos el derecho y el criterio de negarnos a realizar esfuerzos mayores para resolverlo. Además, en determinadas circunstancias, es posible que Nosotros tengamos información limitada de proveedores, fabricantes y desarrolladores y no tengamos la capacidad de poder obtener la información de propiedad o cualquier otro tipo de información requerida para resolver Su problema. Algunos problemas técnicos que Usted puede enfrentar pueden ser el resultado de errores de software o hardware que aún no hayan sido resuelto por los proveedores, fabricantes o desarrolladores de dicho software o hardware. En estos casos, es posible que Nosotros no podamos resolver Su problema En estas circunstancias, Usted sigue siendo responsable de los cargos y costos asociados con los Servicios.

Aplicaciones de acceso remoto. To receive Services, You may be required to run certain software applications on Your Supported Device and other devices included in the Services (“Software”). El Software puede incluir herramientas que permiten a Verizon Wireless acceder de manera remota a Sus dispositivos y a todo el contenido almacenado en ellos. You agree to comply with the terms applicable to the Software, and in the event of a conflict between those terms and the Tech Coach Terms of Service and the Verizon Wireless Customer Agreement, the Software-specific terms control with regard to the Software only. Usted reconoce y acepta que no copiará o modificará el Software ni ningún otro material que se le proporcione en relación con los Servicios.

Representations and Authorizations. When seeking Services, You represent that You are the owner or an authorized user of the Supported Device or other devices included in the Services, as well as any software thereon, and We reserve the right to refuse to provide Services to You, if We determine that You are not the owner or authorized user. When seeking Services, You: (a) expressly consent to Tech Coaches remotely accessing Your Supported Device, other devices included in the Services and any data, videos, pictures, text messages or other content thereon; (b) expressly authorize Tech Coaches to effect changes to Your devices, to the extent necessary to provide the Services, and You acknowledge and agree that such changes may be permanent and irreversible; and (c) if eligible, and choose to have Your replacement device under TMP delivered to you same-day, with Setup Services, expressly authorize a delivery and setup expert to deliver Your replacement device to Your home (or designated address), and consent to a delivery and setup expert performing certain Setup Services, in Your home (or designated address), subject to this Agreement.

Contraseñas. Si Usted sabe o sospecha que la contraseña asociada a su dispositivo Compatible o allí guardada ha estado disponible o ha sido usada por alguien para acceder a su dispositivo como resultado de Su uso de los Servicios, debe cambiar o restablecer la contraseña de inmediato.

Limitación de reclamación. Subject to the Arbitration provision in your Verizon Wireless Customer Agreement and unless otherwise allowed by applicable law, any claim related to the Services shall be brought within one (1) year of the events giving rise to the claim. Si dicha reclamación no se presenta durante ese período de tiempo, se excluirá de manera permanente.

Derecho de cancelación. Verizon Wireless se reserva el derecho de suspender o cancelar Su uso de los Servicios en cualquier momento y por cualquier motivo, incluso por abuso, uso excesivo o falta de pago de cargos o costos asociados con los Servicios. También nos reservamos el derecho de cambiar el alcance o la medida de los Servicios en cualquier momento y por cualquier motivo. Todo reembolso de cargos o costos asociados con los Servicios que Nosotros aceptemos pagar en determinadas circunstancias se limitarán a los cargos que Usted pagó el mes anterior por los Servicios. If You wish to terminate Your access to the Services, please contact Us by calling (800) 922-0204 or visiting www.verizonwireless.com.

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