Preguntas frecuentes sobre envíos

We have a variety of options for devices and accessories.

There's a $2 charge for each additional device or accessory added to any order.

*Disponible para compras realizadas por internet y para entregarse dentro de los EE. UU. únicamente, sin incluir Alaska ni Hawaii.
**In-Store Pickup is available during normal business hours at Verizon Wireless owned and operated stores.
***Prepaid orders must be completed by 4 PM local time to qualify for same day shipping.

Shipping charges are calculated based on the options you choose and the number of devices or accessories being shipped.

Depende de cuánto tiempo hace que eres cliente nuestro.

New customers - For your security, we don't allow new Verizon Wireless customers to change their shipping address once an order is submitted. Para cambiar la dirección, debes cancelar tu pedido y enviar uno nuevo con la dirección correcta.

Current customers - Please contact Customer Service at (800) 922-0204 to discuss your options for the shipping address to be updated. Devices often ship immediately after an order is placed. If the device is in the process of being shipped, the address cannot be changed or updated.

Yes, we require a signature for any order over $75 from someone at the delivery address.

The shipping carrier will make 3 delivery attempts. After the final unsuccessful delivery attempt, the order will be returned and canceled.

Depende de la opción de envío que seleccionaste. The following shipment options are available for purchases placed online within the US only, excluding Alaska and Hawaii.

2-day shipping:

• Orders placed before 8 PM ET Monday - Friday, or before 2 PM ET on Saturday, excluding holidays, will be delivered in 2 business days
• Orders placed after 2 PM ET on Saturday, and before 8 PM ET on Monday will be delivered on Wednesday*

Overnight shipping:

• Orders placed by 11 PM ET Monday - Friday or before 2 PM ET on Saturday, excluding holidays, will be delivered by the next business day
• Orders placed after 2 PM ET on Saturday and before 11 PM ET on Monday will be delivered on Tuesday*
• Prepaid and accessory only orders must be ordered by 4 PM local time to qualify for same day shipping.

Any order placed after the current business day cutoff, will ship the following business day.

*Sujeto a autorización de crédito, verificación y disponibilidad de existencias.

No, we can't ship to a PO Box. We only deliver to street addresses.

You can use a PO Box address for billing purposes, but please provide this address after completing the activation process.

In-Store Pickup is available in select areas. Please refer to our Preguntas frecuentes sobre la opción Recoger en tienda para obtener más información.

After you submit your order, a confirmation email with a tracking number will be sent to the email address indicated in your shipping order.

Puedes encontrar tu número de seguimiento por internet en Mi Verizon desde tu smartphone, tablet o computadora.

Para encontrar tu número de seguimiento:

1. Visita la página Mis pedidos en Mi Verizon.
2. Selecciona el pedido que tiene el número de seguimiento que deseas ver. El número de seguimiento se mostrará con los otros detalles del pedido.

Encontraste el número de seguimiento para tu pedido correctamente.

You can track your shipments online in My Verizon.

Para hacer un seguimiento:

1. Visita la página Mis pedidos en Mi Verizon.
2. Selecciona el pedido al cual deseas realizar el seguimiento.
3. Oprime el enlace del número de seguimiento. Serás redirigido al sitio web del servicio de entrega para el seguimiento de tu envío. Si el número de seguimiento no aparece como un enlace puedes hacer clic; es posible que el seguimiento no esté disponible con ese servicio de entrega.

Has rastreado un envío correctamente.

Once you complete your order, you'll receive an email confirming that the order has been shipped. This email will include the order tracking number and an expected delivery date.

To view more details about your order, including order status go to the Mis pedidos en Mi Verizon.

Check your shipping confirmation email and contact the shipping carrier directly if your order doesn't arrive by the expected delivery date.

Si no estás satisfecho con tu compra, puedes devolver el producto presentando el comprobante de venta original dentro del período de devolución especificado en nuestra Política de devoluciones. Se puede aplicar un cargo por devolución.

Mira nuestro video Devolver un dispositivo o accesorio para obtener más información.

You can your find your order invoices on the My Orders page in My Verizon.

Para ver la factura de un pedido:

1. Visita la página Mis pedidos en Mi Verizon.
2. Selecciona el pedido del que quieres ver la factura:
3. Tap the View Invoice link. A PDF version of the invoice will display.

Has encontrado la factura de tu pedido correctamente.