Samsung Galaxy Watch FAQs

The Samsung Galaxy Watch brings everything you need even closer.

Dispositivos compatibles

Order a Galaxy Watch today. Available in 42mm y 46mm face sizes

Información general

  1. Can I buy Samsung Galaxy Watch as an accessory or does it require service?

    There are two ways you can activate your Samsung Galaxy Watch:

    • As a standalone device with it's own mobile number on a standard plan (not available for prepaid). You can send and receive calls and text messages from your Samsung Galaxy Watch without pairing it to a smartphone. To activate the Samsung Galaxy Watch on it's own, you’ll need to download the Galaxy Wearable app on an Android or iOS smartphone. Download the Galaxy Wearable app from Google Play o el Apple App Store.
    • Pair it with a compatible Android or iOS "host" smartphone on a NumberShare plan. NumberShare es un servicio que te permite usar tu número de móvil en hasta 5 dispositivos conectados. You can send and receive calls and messages on whatever device is at hand, even if you're away from your phone. Visita nuestra NumberShare FAQs para más información.
  2. What devices are compatible with Samsung Galaxy Watch?

    If you're activating the Samsung Galaxy Watch as a standalone device, you'll need to download the Galaxy Wearable app on an Android smartphone or iPhone to activate the eSIM. After you activate the eSIM, the Samsung Galaxy Watch can be used independently of another smartphone.

    Download the Galaxy Wearable app from Google Play o el Apple App Store.

    If you're pairing The Samsung Galaxy Watch to a smartphone via Numbershare you must have an Android smartphone running Android 5.0 or higher with at least 1.5GB RAM or iPhone 5 or newer with iOS 9 or later.

  3. Which plans are compatible with Samsung Galaxy Watch?

    The Samsung Galaxy Watch must be activated on a standard* Verizon Wireless account on either:

    • Planes unlimited combinados
    • Un plan de datos compartido, como:
      • The new Verizon Plan shared data plan (e.g., S, M, L)
      • El Plan Verizon**
      • El Plan MORE Everything®**

    ¿No estás seguro de qué plan tienes? Ve hasta Mi Plan en Mi Verizon.

    *Las cuentas comerciales, gubernamentales y prepagadas no son elegibles. Los planes más antiguos sin asignaciones compartidas para toda la cuenta (por ejemplo, Nationwide, America's Choice, etc.) tampoco son elegibles.

    **Ya no puedes agregar estos planes a tu cuenta, pero si ya los tienes, puedes sumar Asistencia para el hogar inteligente a ellos.

  4. Will Samsung Gear S3 bands fit a Samsung Galaxy Watch?

    Samsung Gear S3 bands will fit only on the Samsung Galaxy Watch Silver 46mm version. They will not fit on other versions of the Samsung Galaxy Watch.

  5. Can I buy Samsung Galaxy Watch from Verizon and set it up later?

    Yes. Samsung Galaxy Watch is ready to be activated at the time of purchase by adding a NumberShare service plan. You can pair it with Bluetooth® to your compatible Android smartphone and follow the on-screen set up instructions at any time.

  6. How do I activate the Samsung Galaxy Watch?

    Once you purchase the Samsung Galaxy Watch, you'll receive a confirmation email with a QR code. You'll need to scan the QR code to setup your Samsung Galaxy Watch.

    1. Download and open the Galaxy Wearable app on your smartphone.
    2. Follow the on-screen prompts to set up your new device.
    3. To activate your Verizon service, follow these steps:
      1. Check the "I have a QR code or activation code" checkbox and select Next.
      2. Scan the QR you received in your order confirmation email or use the QR code below.
      3. Wait for the installation process to complete.
      4. Once you see the "You're all set" notification, press Connect on your watch to restart it.

  7. I paired my Samsung Galaxy Watch before activating it. How can I activate it on the Verizon mobile network?

    If you paired your Samsung Galaxy Watch via Bluetooth before activating it, follow these steps to activate the mobile network:

    1. Open the Galaxy Wearable app on your Android smartphone.
    2. Oprime Configuración.
    3. Oprime Mobile networks.
    4. Follow the instructions to learn more about service plan and activate the mobile network on your Samsung Galaxy Watch

    Note: It could take up to 45 seconds before the Samsung Galaxy Watch can connect to the Verizon Wireless 4G network once it disconnects from your smartphone.

  8. ©2019 Samsung Electronics America, Inc. Samsung and Galaxy are both trademarks of Samsung Electronics Co., Ltd.
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