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Preguntas frecuentes sobre planes y servicio prepagados

Información General
  1. Prepaid service lets you pay in advance for monthly voice, text and data services on your mobile device. There's no credit check, deposit or long-term contract required like you'd have with a standard account (which gives you a bill for your usage at the end of each month).

    You can choose from several monthly plan options that include different high speed data allowances for a set price. As the balance of your high speed data allowance gets low or your service expiration date approaches, you can make a payment to your account to keep your service active.

    Administrar tu cuenta de servicio prepagado es conveniente, y puedes hacerlo en cualquier momento por internet o desde tu smartphone:



  2. Prepaid service is available in the Prepaid Rate and Coverage Area. To see where prepaid service is available:

    1. Visita nuestro Interactive coverage map.
    2. Tap or click the Menu icon in the top left corner of the map.
    3. Select Prepaid.

    The prepaid coverage map will display.

    Las llamadas realizadas o recibidas fuera de esta área de llamadas se cobrarán a una tarifa de roaming. Visita la página del servicio prepagado internacional para ver detalles de las tarifas.

    Nota: Si tu smartphone puede usar llamadas por Wi-Fi y la función está activada, puedes llamar desde cualquier lugar con una conexión Wi-Fi. Las llamadas por Wi-Fi a números de teléfono de los EE. UU. son gratis, incluso mientras viajas en el extranjero.



  3. Tu servicio prepagado incluye:

    Optional features (additional charges may apply):

    Visita la Funciones page in My Verizon to manage your optional features.

    * Voicemail may not be available in some areas. Los buzones de mensajes de voz que no se programen dentro de los 60 días serán cancelados. Airtime and other charges are incurred when using voicemail from your mobile phone. Mobile to Mobile Calling minutes don't apply to voicemail retrievals, and you'll be charged to maintain your connection to voicemail. Verizon Wireless no es responsable de mensajes perdidos o borrados de tu buzón de mensajes de voz, incluso si tú los habías guardado.
    **Must have a compatible device. Mobile Hotspot isn't available on $80 Unlimited Data, Talk & Text plan.



  4. Puedes ver todos los teléfonos prepagados y otros dispositivos que están disponibles para comprar en nuestra página de la tienda del servicio prepagado.

    You can also check online for the prepaid eligibility of a phone you already have (including iPhone®):

    1. Ve a la página Trae tu propio dispositivo .

    2. Enter the requested information (including your Device ID and SIM ID).

      Note: Instructions for how to find that info is in the ID e información del dispositivo section of the Device Support page for your phone.

    3. Tap or click Add to cart & pick a plan to see what standard and prepaid plans your phone is eligible for.

    Learn more about bringing your own device on our Bring Your Own Device FAQs página.



  5. We have several monthly plans available for smartphones and basic phones that include a flat monthly access fee. Depending on your needs, you can choose between a monthly plan with unlimited minutes, text and data or a plan that has a set amount for these features.

    There are also several Data Only plans available for your tablets and other data devices.

    Mira nuestra Prepaid Shop page to view all the options and find the right plan that fits your needs.



  6. Puedes suscribirte a un plan prepagado por internet o visitar una tienda, agente autorizado o comercio de Verizon Wireless.



  7. Once you've signed up for prepaid services, turn on your prepaid phone and follow the prompts on your phone to activate it.

    Note: If you aren't able to activate your phone by following the prompts, you can also call *22898 from your prepaid phone to activate it.



  8. Yes, you need to make a call from your device to complete your activation. If you don't make a call from your device within 60 days of adding funds to your account, any funds you added to your account will be forfeited and your service will be disconnected.



  9. Carryover Data lets you keep your unused, high speed data until the end of the following month. It's available on the following plans for prepaid smartphones*:

    • $30 por mes
    • $40 por mes
    • $50 por mes
    • $60 por mes

    Carryover Data will expire after 30 days or if your plan isn't renewed on time (i.e., there must be sufficient funds in your account when your plan reaches its expiration date).

    Obtén más información en nuestras Preguntas frecuentes sobre Carryover Data.

    *Carryover Data is also included on select older prepaid smartphone plans that are no longer available.



  10. Our Always-On Data feature lets you stay online and connected for the rest of your monthly billing cycle at speeds of 128 kbps, even after you've used all of your high speed data.

    Always-On Data is always on and available at no additional charge. There's no account or phone setting to turn on.

    Puedes purchase more high speed data through My Verizon or the My Verizon app on your prepaid smartphone.



  11. Yes, with prepaid service you can make calls to international locations at your per-minute rate plus the per-minute charges found on the Llamadas internacionales prepagadas página.

    If you frequently call other countries, we offer:

    International networks can change frequently, so certain locations may not be available at all times. Pricing is subject to change without notice. Unlimited night and/or weekend minutes don't apply to international calls.



  12. Yes, you can use your prepaid phone for calling and texting in certain countries. For information, visit our Prepaid International Travel FAQs.

    For a low daily rate, you can add TravelPassSM to your prepaid plan. It lets you take your talk, text, and data allowances with you while traveling to many countries. Obtén más información en nuestras Prepaid TravelPass FAQs.



  13. Sí, puedes llamar al 411 desde tu teléfono con servicio prepagado. Un operador te ayudará cuando solicites números, direcciones e información de todo lo que desees desde restaurantes y películas hasta la florería más cercana.

    Calls to 411 Search are $1.99/call. If you don't have unlimited minutes, you'll also be charged airtime. You must have a balance on your account to cover the cost of the call.



  14. If you don't have unlimited minutes, you'll incur airtime and other charges when retrieving voicemail messages from your prepaid phone. Mobile to Mobile Calling minutes don't apply to voicemail retrievals.



  15. You can use HD Voice on your prepaid device if it's compatible with HD Voice and if the HD Voice feature is turned on.

    For more information, refer to the HD Voice FAQs for your phone's operating system:



Planes mensuales prepagados
  1. Monthly plans are prepaid plans that are available for both smartphones and basic phones. Te dan libertad y flexibilidad para disfrutar todas las funciones de tu teléfono sin un contrato anual ni cargos ocultos.

    Con un plan mensual, pagarás un cargo de acceso mensual establecido por adelantado para usar tu teléfono. Depending on the plan you choose, you'll have an allowance of minutes, texts or data that you can use during that monthly cycle for no additional charge. Para renovar tu plan por otro mes, simplemente pagas la próxima tarifa de acceso antes de tu fecha de renovación mensual. Los planes mensuales se renovarán el mismo día todos los meses, sin importar cuántos días tiene el mes.

    Hay diferentes opciones de precios y asignaciones para elegir, para que puedas encontrar el plan adecuado a tus necesidades.

    Más información sobre:



  2. There are currently several monthly plan options for prepaid smartphones that offer different data amounts:

    • $30 Monthly plan - Includes:
    • $40 Monthly plan - Includes:
    • $50 Monthly plan - Includes:
    • $60 Monthly plan - Includes:
      • Unlimited Talk & Text to the US
      • Llamadas ilimitadas a México y Canadá
      • Unlimited Text to over 200 international destinations, including Canada, Mexico and Puerto Rico
      • 10 GB of high speed data
      • Carryover Data
      • Always-On Data
      • Hotspot móvil*
    • $75 Unlimited Data, Talk & Text - Includes:
      • Unlimited Talk & Text to the US
      • Llamadas ilimitadas a México y Canadá
      • Unlimited Text to over 200 international destinations, including Canada, Mexico and Puerto Rico
      • Unlimited high speed data**
      • Mobile Hotspot* at 600 Kbps

    También puedes purchase additional data through My Verizon if you reach your high speed data limit during the month (not applicable on the $75 Unlimited plan).

    For more details, go to our Prepaid Shop página.

    Streaming de video en hasta 480p. Es posible que tu data tenga menos prioridad que la de otros clientes cuando haya congestión de red.
    *Available on capable devices.
    **Not available for machine-to-machine services.



  3. Yes, prepaid basic phones are eligible for the $30 monthly plan, which gives you Unlimited Talk and Text and 500 MB of data.

    For more details, go to our Prepaid Shop página.



  4. Most smartphones on our network average about 2 GB of data each month. La tabla de abajo te dará una idea de cuánta data se utiliza para muchas actividades comunes.

    Si te suscribes a un nuevo plan de data, te recomendamos que mires tu historial de uso de data en Mi Verizon if you have any. Also, here's a list of top activities that use data and how much they generally use:

    Email (solo texto)
    10 KB
    Acceso a internet (internet e Intranet)
    400 KB
    Streaming de audio en un smartphone
    60 MB/hora
    Streaming de audio en un teléfono básico 45 MB/hora
    Descarga de pista de audio (3.5 min. a 192 kbps) 7 MB
    Streaming de video 3G
    250 MB/hora
    Videollamadas 3G
    120 MB/hora
    Streaming de video 4G 350 MB/hora
    Descarga/Carga de foto digital (alta res.) 3 MB
    Indicaciones de navegación paso a paso 5 MB/hora


    1 MB = 1,024 KB
    1 GB = 1,024 MB



  5. You can check your usage a number of ways at any time:



  6. Unused high speed data from your monthly plan allowance will round up to the nearest megabyte (MB). It will carry over to your next monthly plan cycle when your plan renews on time (i.e., there must be sufficient funds in your account when your plan reaches its expiration date).

    The maximum amount of Carryover Data you can have depends on the amount of high-speed data that is included with your monthly plan:

    • $30 Monthly plan with 500 MB of data – 1,000 MB max
    • $40 Monthly plan with 2 GB of data – 2 GB max
    • $40 Monthly plan with 3 GB of data – 3 GB max
    • $50 Monthly plan with 5 GB of data – 5 GB max
    • $50 Monthly plan with 7 GB of data – 7 GB max
    • $60 Monthly plan – 10 GB max
    • $70 Monthly plan – 10 GB max

    Note: Carryover Data doesn't apply to unlimited data plans.



  7. Yes, unused Carryover Data automatically expires after 30 days, or if your plan renewal payment isn't received on or before your plan's expiration date.



  8. Carryover Data is only available on the following smartphone plans:

    • $30 por mes
    • $40 por mes
    • $50 por mes
    • $60 por mes

    Note: The list above only includes plans that are currently available. There are also select older prepaid smartphone plans that include Carryover Data that aren't listed here. To see if your current plan includes Carryover Data, go to the Mi Plan en Mi Verizon.



  9. There will be no impact to calling and texting, but the impact on apps depends on how much data the app uses. Video streaming and audio streaming may be impacted while at reduced data speeds.

    Note: You won't experience any reduction in speed while using Wi-Fi.



  10. It's your call. If you have more basic internet needs, reduced speeds may suit you for the moment. If your online activities require more data, like video streaming and audio streaming, you can buy more high speed data for a better experience.



  11. Yes, we'll text you before your high speed data automatically switches to the Always-On Data 128 kbps speeds.

    High speed data will automatically return at the start of your next bill cycle.

    Note: If you're on a prepaid unlimited data plan, you won't be notified if your data speeds are reduced due to network congestion. Your high speed data will automatically return as soon as you're no longer in a congested area.



  12. Puedes purchase more high speed data through My Verizon.*

    If you consistently find that you need more data, you can purchase a plan with a larger monthly data allowance anytime.

    *Not applicable on prepaid unlimited data plans.



  13. You can use Mobile Hotspot at speeds up to 600 Kbps on the $75 Unlimited Data, Talk & Text plan.

    Note: Mobile Hotspot isn't included if you have the $80 Unlimited Data, Talk & Text plan.



  14. No, solo los planes mensuales activos y financiados pueden usar data. Deberás pagar el cargo de acceso mensual completo para usar la data en tu dispositivo. No se cobra tarifa de data "prepagada".

    Note: Pay as you go plans are no longer available to new accounts. But if you're already using a pay as you go or daily plan, you can continue to do so.



Realizar pagos
  1. Hay muchas formas de recargar tu cuenta de servicio prepagado:

    • Online from a computer: Go to the Agrega fondos page in My Verizon for prepaid.

      Para obtener más información, visita la sección Pago en las Preguntas frecuentes sobre Mi Verizon para prepagados y la Guía de uso.

    • My Verizon app: Go to the Payment page in the My Verizon app on your prepaid smartphone.

      For step-by-step instructions, refer to our App How to Use Guide.

    • Pago automático: Configura Auto Pay in My Verizon to automatically refill your account the same time each month or when it reaches a specific amount.

    • #Functions: Manage your account from your prepaid device by dialing the below #function:
      • #PMT (#768) to make a payment


  2. Todos los pagos se aplican de inmediato a tu cuenta.



  3. Una vez aplicados a tu cuenta, los pagos se vencen de la siguiente manera:

    Monto del pago
    Vence en
    $15 - 29.99
    30 días
    $30 - 74.99
    90 días
    $75 - 99.99
    180 días
    $100 o más
    365 días

    Si realizas un pago a tu cuenta antes de la fecha de vencimiento, cualquier saldo no usado se acumulará y vencerá en la nueva fecha de vencimiento.



  4. El pago automático es un servicio que te permite programar pagos automáticos en tu cuenta de servicio prepagado. Your payments will be deducted automatically from a credit card (Visa®, Discover®, American Express® or MasterCard® only).

    Monthly plans - Your Auto Pay payment will be automatically aligned to your plan's expiration date. If there's an existing account balance at the time of renewal, it will use the remaining balance first. Then it will charge the rest of the costs to your credit/debit card. With any service changes, including plan changes and recurring features, we'll automatically update the amount and date of your Auto Pay charge.

    Daily plans - If you have a daily plan, you have an additional Pay by Low Balance option for Auto Pay. You can select a payment amount to be automatically applied to your account at either of the following times:

    • When your balance reaches or drops below $5
    • 2 days before your expiration date

    Nota: el pago por saldo bajo solo está disponible para pagos que se realicen con una tarjeta de crédito principal. Por el momento, las tarjetas de crédito y de coparticipación de marcas no son elegibles para el pago automático por saldo bajo.

    If you're signed up for Auto Pay, you can make an additional payment to add more funds through the Aplicación Mi Verizon o por internet.



  5. You can set up Auto Pay and start using it right from the home screen of the My Verizon app. Or you can set up Auto Pay online by going to the Administrar Pago automático en Mi Verizon.

    For step-by-step instructions, refer to our How To Use Guides for Prepaid My Verizon:



  6. El Prepaid Auto Pay Terms & Conditions are available online.



  7. You can purchase refill cards from a tienda de Verizon Wireless.



  8. You can add a refill card or PIN to your account online by entering your refill card number or PIN en Mi Verizon.



  9. Si no puedes usar una tarjeta de recarga o PIN para agregar dinero a tu cuenta, comunícate con el Servicio al Cliente de servicio prepagado al (888) 294-6804.



  10. If you're on a monthly prepaid plan and you don't have enough funds in your account to cover the full monthly access fee, you won't be able to use your device until you've paid the full amount of your monthly access fee.

    Nota: la fecha de vencimiento de tu cargo de acceso mensual es diferente a la fecha de vencimiento de tu cuenta, la cual se basa en la última vez en que hiciste un pago a tu cuenta de servicio prepagado. Si no realizas un pago a tu cuenta antes de la fecha de vencimiento, podría perderse todo saldo restante y podrías perder tu número de móvil.



  11. Se fija una nueva fecha de vencimiento cada vez que haces un pago a tu cuenta, y esa fecha se basa en el monto que pagas. Ver cuadro de vencimiento de pago.

    Si no haces otro pago antes de la fecha de vencimiento, se perderá todo saldo restante en tu cuenta y no podrás conservar tu número de móvil.



Administrar tu cuenta de servicio prepagado
  1. You can view your account information in the My Verizon app on your phone or online from the Inicio de Mi Verizon página.



  2. You can see specific rates, allowances and other details for the prepaid plan you currently have on the Mi Plan en Mi Verizon.



  3. You can check your account balance and expiration date through any of the following methods:

    • My Verizon app on your prepaid smartphone
    • La página de inicio de Mi Verizon por internet
    • Llama a los siguientes números desde tu teléfono con servicio prepagado y tiempo de uso gratuito para obtener información de la cuenta:
      • #BAL (#225): saldo de la cuenta
      • #PMT (#768): información de pago
    • Llama al (888) 294-6804 desde cualquier teléfono y sigue las indicaciones


  4. Si tienes un dispositivo elegible, you can change your current prepaid plan once per bill cycle:

    Si no tienes un aparto elegible, puedes comprar un plan y un teléfono prepagados compatibles por internet o en una tienda de Verizon Wireless.



  5. No podrás conservar asignaciones de minutos o data si cambias tu plan prepagado mensual. Si actualmente estás inscrito en un plan mensual prepagado y te gustaría cambiar a otro plan mensual, sugerimos que hagas el cambio cerca de tu fecha de renovación.



  6. Puedes cambiar tu número de móvil for your prepaid device online in My Verizon.

    Visita nuestra Preguntas frecuentes sobre cambiar número de móvil para obtener más información.



Prepaid Lost/Stolen Suspension
  1. If your prepaid device is lost or stolen, you can temporarily suspend your service in My Verizon to prevent unauthorized usage and charges on your account.



  2. If your prepaid device has been lost or stolen, go to the Suspender servicio page in My Verizon to suspend your line and prevent unauthorized use. For step-by-step instructions, refer to the Suspender servicio section in the My Verizon for Prepaid How to Use Guide.



  3. Once you suspend your service, your prepaid device will be blocked from the Verizon network for calls, messages or data until you restore service. Additionally, while your prepaid device is suspended, you won't be able to activate it on any Verizon Wireless account.

    However, if your suspended device has Wi-Fi, it can still be connected to a Wi-Fi network. Suspending your service won't prevent others from being able to access the content and apps on your device, especially if you're not using a password or other security to protect your phone.



  4. No. No ofrecemos asistencia para encontrar un dispositivo perdido. But depending on your device's operating system, you may be able to try to locate it. Consulta nuestros Cómo encontrar tu teléfono page for options.

    Si crees que tu dispositivo puede haber sido robado, por tu seguridad no trates de localizarlo. En su lugar, contacta a la policía para informar el robo.



  5. To reconnect a device that was voluntarily suspended, go to the Configuraciones page in My Verizon and tap or click Reconnect Device.

    You can also reconnect with a different device if you needed to get a replacement.

    Para ver las instrucciones paso a paso, consulta la sección Reconecta tu servicio section in the My Verizon for Prepaid How to Use Guide.

    Note: If your device was suspended due to lack of payment, you'll need to agregar fondos to your account to reconnect your service.



  6. No, you can't add any funds to your account while it's suspended.

    Note: If you're the Account Owner on a Prepaid Family Account, you'll still be able to manage and fund your account, even while your line is suspended.



  7. As long as your account is suspended, you'll have limited or no access to the following:

    • Administrar Pago automático
    • Cambia tu plan
    • Cambiar tu asignación de data
    • Administrar funciones
    • Change your device

    Note: If you're the Account Owner on a Prepaid Family Account, you'll still be able to manage and fund your account, even while your line is suspended.



  8. Single Line Account: Once your device suspension takes effect, all future Auto Pay transaction activities will be suspended for as long as your device is suspended. However, your Auto Pay account indicator function isn't turned off, therefore we suggest that you manually turn off your Auto Pay function for as long as your account is in a suspended status. You'll have the option to manually turn off Auto Pay when you suspend your service, or you can turn it off from the Settings menu in My Verizon and the My Verizon app.

    Prepaid Family Account: If you're the Account Owner on a Prepaid Family Account, your Auto Pay will continue working as normal, even while your line is suspended. You'll be able to manage Auto Pay and fund your account as usual.



  9. When you suspend your prepaid service on the Suspender servicio page, you can turn off Auto Pay by checking the box next to Turn off auto pay so you don't get charged every month.

    If you already suspended your service and didn't select the option to manually turn off Auto Pay, you can turn it off from the Settings screen in the My Verizon app.

    Note: If you're the Account Owner on a Prepaid Family Account, you're still responsible to pay for all lines on your account, even while your line is suspended. If one of your Account Member lines is suspended, your Auto Pay amount will automatically adjust to not include the suspended line's monthly charges.



  10. Single Line Account: Your service is in suspended mode, not disconnected. It will remain suspended until you reconnect service. If your account has available funds, we'll continue to debit your account for any services or features. Si no hay actividad alguna después de 90 días, tu número se desactivará y tu cuenta se cerrará. Recuerda que siempre puedes reconectar el servicio de tu dispositivo existente o el de otro dispositivo.

    Prepaid Family Account: If the Account Owner line is suspended, you'll continue to be billed for that line, even while it's suspended. Only Account Member lines can be suspended without billing. For more information about Prepaid Family Accounts and how to transfer account ownership, go to our Prepaid Family Account FAQs.



  11. If you find your lost prepaid device and want to reconnect service, go to the Configuraciones page in My Verizon and tap or click Reconnect Device. Once you reconnect service, you'll be able to call, text and use data over the Verizon network again.

    Para ver las instrucciones paso a paso, consulta la sección Reconectar servicio section of the My Verizon for Prepaid How to Use Guide.



  12. If you would like to cancel your service, call Prepaid Customer Service at (888) 294-6804.



Moving Your Service
  1. Yes, you can move your Verizon prepaid phone to a different wireless carrier.

    If you purchased a Phone-in-a-Box prepaid phone, certain restrictions apply. Please refer to our Política de desbloqueo de dispositivos para obtener más información.



  2. Android is a trademark of Google, Inc. Apple and iPhone are registered trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Windows es una marca comercial registrada de Microsoft Corporation en los Estados Unidos y en otros países.

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