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Preguntas frecuentes sobre PopData

Información general
  1. PopData is an all-you-can-stream data connection, wherever network capacity is available. Data usage is measured in 30 and 60-minute sessions, and is billed directly to your account.

    • $2 for 30 minutes
    • $3 for 60 minutes

    You can get PopData:

    • In My Verizon app Data Hub
    • In the My Verizon app in the upper left Navigation menu under "Other Apps & Links"

     Session options depend on network availability at the time of your request.



  2. PopData is powered by the Verizon Wireless network, and provides a faster, more secure connection than most public Wi-Fi hotspots. In addition, it's available almost everywhere.

    You won't have to wait for Wi-Fi to perform heavy data usage tasks (i.e. watching videos). PopData is an economical way to perform those same tasks without using your plan data, and great for when you're on the go.



  3. PopData is available almost anywhere Verizon Wireless has 4G LTE coverage. A 4G LTE connection is required to start a PopData session.



  4. To use PopData, you must:

    • Have a standard monthly account
    • Use Android® smartphones, iPhone and iPad
    • Account must use the My Verizon app

    PopData is not currently available for prepaid accounts or businesses with a signed business agreement.



How to Use PopData
  1. You can start a PopData session in the My Verizon app.

    In the My Verizon app Feed:

    1. Tap Data Meter
    2. Tap Get More Data
    3. Tap PopData

    PopData will be grayed out if a session isn't available at that time.



  2. Yes. The network needs to know your location to know if a session is available in that area.



  3. There's a time limit because availability depends on the amount of network traffic when you select either a 30 or 60-minute session.
        
    Just like buying event tickets, you have a limited amount of time to accept the tickets, or the opportunity to buy the tickets expires.



  4. It's to let you know when your session is over, so you know when you'll be using your plan data again.



  5. You'll receive a series of informational notifications on the My Verizon app. We’ll let you know:

    1. When your PopData session starts
    2. What time it will end
    3. When there's 5 minutes left in your PopData session
    4. When it's over


  6. You may see an option to purchase another session at the end of your current one, if one is available.



Billing and Eligibility
  1. PopData sessions are purchased and used by individual mobile numbers, but are billed to that line's account. To use PopData:

    • You must have the My Verizon app.

    • Your account must be eligible for Bill to account, including all normal checks for eligibility.
      See Bill to account eligibility requirements

    • Each user must be authorized to bill purchases to the account. The Account Owner will receive a notification text and email regarding the purchase.

    Learn more about the responsibilities and access for all account roles.



  2. Yes. We offer a free service block feature in My Verizon that you can set up for each mobile device on your account. It can limit the device's messaging, data capabilities and block different types of purchases like ringtones, in-app purchases and more.



Troubleshooting and Data Usage
  1. PopData will continue to deliver unlimited data usage, with decreased data speeds.



  2. Your PopData connection lasts for the length of your session, either 30 or 60 minutes.
        
    The timer runs for the purchased amount of contiguous minutes from the start of the session. It's not affected (delayed, paused or otherwise) by any activity or network connectivity.



  3. You can see your PopData usage screen in My Verizon. Click on View data utilization link on the My Usage page.

    Since PopData doesn’t use your plan data, it’s not included in any data usage tools, such as #DATA.



  4. Before you can start a session, we'll analyze network activity, strength and expected capacity for the next 30 minutes at the location where you make the request.

    This doesn't guarantee that something unexpected won't occur, like moving to an area with poorer service or more network congestion.



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