Palm FAQs

About Palm

  1. ¿Qué es el Palm?

    El Palm es un dispositivo complementario que te ayuda a mantenerte conectado cuando estás fuera, sin dejar de tener tus aplicaciones favoritas a mano.

    El Palm tiene el tamaño de una tarjeta de crédito y es resistente al agua, así que lo puedes llevar contigo donde vayas. It syncs with your primary mobile phone, so you can feel comfortable leaving your phone behind as you're working out, hiking and enjoying other activities away from your home.

    Palm usa tu mismo número telefónico a través de NumberSharepara que puedas recibir todos tus mensajes de texto, llamadas y notificaciones, incluso si no tienes tu teléfono principal a mano.

  2. What is Life Mode, and what are other key features of Palm?

    Life Mode is a unique Palm feature that puts you in control of what gets your attention, so you'll never miss out on life's most important moments. It turns on Airplane Mode every time the screen is off, unless you're on a call, streaming music or using GPS. When you wake your screen, your Palm becomes fully connected again. You can control which apps notify you when you wake up the device.

    Palm has many additional features that make it smarter and more mobile:

    • It is IP68 sweat and water-resistant, so it can stand up to your active lifestyle.
    • Google Assistant helps you play music, create events, reply to texts or get directions in an instant by just using your voice.
    • The Gesture Pad and Quick Actions give you smarter, faster and customized control of your apps and their features.
    • It has two amazing cameras (a 12 MP rear-facing and 8 MP front-facing camera), so you'll never miss a shot.
  3. How much does Palm cost?

    Visita nuestro Palm page to see pricing and purchase options for your Palm device.

    In addition to buying the device, you'll pay a monthly line access charge of $10/month to share your primary mobile number with your Palm through NumberShare.

    You may also accrue usage charges when using your Palm, just like if you were using your primary smartphone.

    Charges are billed based on your account plan. A plan is required for calling and data for both the host smartphone and Palm. An international calling plan is required for each line (otherwise charges per minute apply when traveling internationally).

  4. Can Palm be my primary phone?

    You can receive calls and messages on your Palm, even when your primary phone isn't nearby, as long as it's set up through NumberShare. To use your Palm, you need a separate primary smartphone running Android® or iOS that your Palm initially syncs with.

  5. What smartphones are compatible with Palm?

    Palm can sync with Android and iPhone® devices.

    Note: Palm runs on Android OS, so some functions may not be available when synced with iPhone.

  6. Is iMessage compatible on Palm?

    Palm runs on Android OS, so iMessage® isn't compatible. However you can still sync messaging between iPhone and Palm:

    1. Disable iMessage on your iPhone.
    2. Download the Verizon Message+ app from the Apple App Store on your iPhone.

    When you use the Message+ app on both your iPhone and Palm, Message+ will sync your messages across both devices.

    You can also sync your iOS contacts, calendar and mail on Palm by following the instructions at Android.com/switch.

    Note: You can also find many of your favorite iOS apps, like Apple Music, in the Google Play Store on your Palm.

  7. What plans are compatible with Palm?

    Palm is sold exclusively at Verizon. You must be on a Verizon standard account or business account* with a shared data plan, like the nuevo Verizon Plan, to set up NumberShare.

    Note: Palm can be added to an account with mix and match unlimited plans, but your Palm will have a separate plan para dispositivo conectado.

    Prepaid and government accounts aren't compatible with Palm at this time.

  8. What apps can I get for Palm?

    Palm runs on Android OS, so it has access to millions of Android apps, including games, music and social media, through the Google Play Store.

    You can also find many of your favorite iOS apps, like Apple Music, in the Google Play Store on your Palm.

  9. Can I connect Palm to my car and wireless headset with Bluetooth®?

    Yes, Palm is Bluetooth-capable and can connect wirelessly to your car and headset.

  10. Can I use NFC on Palm?

    Near Field Communication (NFC) isn't available on Palm at this time.

  11. How long is Palm's battery life?

    With Life Mode on, Palm gets an all-day battery life. With a 2-3 day standby time and up to 2.5 hours of usage.

    With Life Mode suspended, the battery life for Palm is about 7 hours.

    • Up to 3 hours outdoor workout with streaming audio, GPS and 4G LTE
    • Talk up to 3 hours and 20 minutes
    • Stream music up to 3 hours
    • Standby up to 72 hours

    Palm fully charges in about 70 minutes.

  12. Does Palm have wireless charging capabilities?

    Palm doesn't support wireless charging.

  13. Can I get insurance for Palm?

    Palm is eligible for equipment protection, like Protección Total Móvil, just like your other connected devices.

Setting up and using your Palm

  1. How do I set up my Palm?

    For step-by-step instructions on how to set up your Palm, refer to our Palm - Setup Device página.

  2. How do I use my Palm?

    Nuestro Palm Interactive Simulator will show you how to use your Palm step by step.

    You can also find instructions for how to use your Palm on the Palm Device Support página.

  3. How do I update my Palm?

    To get the best experience on your Palm, we recommend regular software updates. In the default state of the device, Google Play will automatically push updates to your Palm.

    Note: If you're in Life Mode, software updates may not download and install immediately because your Palm doesn't stay connected to the network when the screen is off. We encourage you to occasionally suspend Life Mode when you plug your Palm in at night to ensure you're receiving regular updates.

  4. How do I back up my Palm?

    You can set up Google Backup on your Palm to help preserve your information, customized settings and preferences.

  5. What are Quick Action gestures on Palm?

    Quick Action gestures let you access your menus with a quick swipe. They give you easy access to the options you use most.

  6. Should I sync the apps between my primary phone and my Palm?

    Your Palm is designed to help you be present and live in the moment. We recommend a fresh start with apps to minimize and simplify.

    If you do want all your apps on your Palm, it can sync all the apps from another Android phone when you first go through setup. If you're syncing with iPhone, the apps won't automatically sync to your Palm.

    After initial setup, the data in your cloud-based apps (e.g., Verizon Cloud, Google Drive, etc.) will automatically sync between your Palm and primary phone.

    If you download a new app to your primary phone, it won't automatically download to your Palm, and vice versa. You'll need to download the new app to each device you want to use it on.

  7. Can I remove the SIM card on my Palm?

    No, the SIM card is not removable. If you try to remove the SIM card, you may damage your device and lose your manufacturer’s warranty.

  8. If I have a question while setting up my Palm, what should I do?

    If you need help setting up and activating Palm, call (877) 840-0244 during the following hours:
     

    • Mon – Fri: 7 AM – 9 PM (local time)
    • Sat – Sun: 8 AM – 9 PM (local time)
  9. Android is a trademark of Google, Inc. Apple, iPhone and iMessage are registered trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.

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