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Preguntas frecuentes sobre Mi Verizon para el servicio prepagado

Información General
  1. What is My Verizon for Prepaid?

    My Verizon for Prepaid is a secure online portal that helps you manage your prepaid account and device from anywhere.

    Learn more and find step-by-step instructions on how to use My Verizon for Prepaid on your computer.

    You can also view a tutorial of My Verizon for Prepaid. If you aren't already signed in to My Verizon, you may be prompted to do so.



  2. What can I do in My Verizon for Prepaid?

    In My Verizon for Prepaid, you can:

    • Add funds to your prepaid account
    • Set up and manage Auto Pay
    • View your current usage detail for data, minutes and messages
    • Change your prepaid device
    • Cambiar tu número de móvil
    • Switch your prepaid plan
    • Add more high-speed Add On Data
    • Check your prepaid account balance
    • View your payment history
    • Review your prepaid plan details
    • Manage the features on your prepaid account (e.g., Caller ID Block, Ringback Tones, etc.)
    • Edit your personal profile, contact info and My Verizon sign-in details
    • Reset your voicemail password


  3. Where can I find step-by-step instructions on how to use My Verizon for Prepaid?

    For instructions on using My Verizon for Prepaid on a computer, refer to the My Verizon for Prepaid How to Use Guide.



  4. Can I access My Verizon for Prepaid from my phone or tablet?

    Yes, you can access My Verizon on a compatible smartphone and tablet with the My Verizon app.

    For more info, go to our Preguntas frecuentes sobre My Verizon app para servicio prepagado.



  5. How do I sign up for My Verizon for Prepaid?

    Visita la Inscripción en Mi Verizon page and follow the steps to sign up.



  6. How do I sign in to My Verizon for Prepaid?

    To sign in to My Verizon for Prepaid:

    1. Ve a la My Verizon Sign-In página.

      Note: You can also click the My Verizon tab at the top of any page on our website to sign in.

    2. Enter your prepaid mobile number and Password.

    3. Haz clic en Entrar.


    You've successfully signed in to your My Verizon for Prepaid account.



  7. Can I check my prepaid balance in My Verizon for Prepaid?

    Yes, visit the Detalles de saldo page to view your prepaid account balance in My Verizon for Prepaid.



  8. Can I manage my contacts in My Verizon for Prepaid?

    If you subscribe to Verizon Cloud, you can manage your contacts through the Verizon Cloud page in My Verizon for Prepaid. Más información sobre Verizon Cloud.



  9. How can I block a number from calling me or sending me a text message if I have a prepaid account?

    On many devices you can set call and message blocks from within your Contact List. If there's a number you don't want calling or texting you, find that person in your contact list and turn on the block option. If the number you want to block isn't in your Contact List, you can add it and then block it. That number will be unable to call or send you text messages.

    The steps to block a contact will vary by device. Refer to your manual para el usuario para obtener instrucciones.



  10. Can I block any services in My Verizon for prepaid accounts?

    You can block the Premium Messaging service on the Features page in My Verizon for prepaid accounts.



Pago
  1. How do I make a payment in My Verizon for Prepaid?

    Visita la Pago page to add funds to your account using a debit card, credit card or a prepaid Refill Card in My Verizon for Prepaid.

    You can also set up Auto Pay to automatically add funds to your prepaid account each month.

    For step-by-step instructions, refer to the Payment section in the My Verizon for Prepaid How to Use Guide.



  2. What types of credit cards can I use to add funds to my account in My Verizon for Prepaid?

    The following credit cards are accepted:

    • Visa®
    • MasterCard®
    • Discover®
    • American Express®


  3. Can I refill a prepaid card in My Verizon for Prepaid?

    Yes, you can add funds to your Refill Card on the Pagos page in My Verizon for Prepaid.

    For step-by-step instructions, refer to the Payments section of the My Verizon for Prepaid How to Use Guide.



  4. Can I save a credit card to my account in My Verizon for Prepaid, so I don't have to enter the information manually each time?

    Yes, when you make a payment with a new credit card in My Verizon for Prepaid, you can choose to save that card for future payments.

    For step-by-step instructions, refer to the Payments section of the My Verizon for Prepaid How to Use Guide.



  5. Where do I set up Auto Pay in My Verizon for Prepaid?

    Visita la Programa pago autom. page in My Verizon for Prepaid to select your Auto Pay settings and enter your credit card details.

    For step-by-step instructions, refer to the Payments section of the My Verizon for Prepaid How to Use Guide.



  6. Where do I view my payment history in My Verizon for Prepaid?

    El Historial de pago page in My Verizon for Prepaid shows your payment activity for the past 18 months.

    You can see the following information for each transaction:

    • Date paid
    • Amount paid (including a breakdown of any taxes and surcharges)
    • Método de pago

    You can also print or email your payment history from this page.



Uso
  1. How do I keep track of my data usage in My Verizon for Prepaid?

    Visita la Uso page in My Verizon for Prepaid to view a summary and details of your data, minute and message usage.



  2. Which usage categories can I view in My Verizon for Prepaid?

    You can view the following usage types in My Verizon for Prepaid

    • Data: Amount of MB / GB you've used
    • Minutes: Number of minutes you've spent on calls
    • Messages: Number of text messages you've sent or received


Plan y data
  1. How do I add more high-speed Add On Data in My Verizon for Prepaid?

    To purchase more high-speed Add On Data instead of using reduced speeds of Always-On Data:

    1. Ve a la Uso page in My Verizon for Prepaid.
    2. Click Add More Data.
    3. Follow the onscreen prompts to purchase more Add On Data.

    You've successfully added more high-speed Add On Data to your account.



  2. How do I change my plan in My Verizon for Prepaid?

    Visita la Change Your Prepaid Plan page to change your plan and add data to your account.

    Para ver las instrucciones paso a paso, consulta la sección My Verizon for Prepaid How to Use Guide.



  3. Where can I view my plan details and features in My Verizon for Prepaid?

    Your plan details and features are available on the Plan y data page in My Verizon for Prepaid.



Funciones
  1. Can I manage features on my account in My Verizon for Prepaid?

    Visita la Funciones page to manage your features and add new ones in My Verizon for Prepaid.

    Para ver las instrucciones paso a paso, consulta la sección My Verizon for Prepaid How to Use Guide.



Teléfono
  1. Can I change my prepaid device in My Verizon for Prepaid?

    Yes, you can change your device on the Mi teléfono page in My Verizon for Prepaid.

    Para ver las instrucciones paso a paso, consulta la sección My Verizon for Prepaid How to Use Guide.



  2. Can I change my voicemail password in My Verizon for Prepaid?

    Yes, go to the Mi teléfono page and click the RESET VOICE MAIL PASSWORD link.

    Para ver las instrucciones paso a paso, consulta la sección My Verizon for Prepaid How to Use Guide.



  3. Can I change my mobile number in My Verizon for Prepaid?

    Yes, go to the Cambia el número de móvil page in My Verizon for Prepaid.

    Para ver las instrucciones paso a paso, consulta la sección My Verizon for Prepaid How to Use Guide.



Configuraciones
  1. Can I change my profile and contact information in My Verizon for Prepaid?

    Yes, you can edit your personal profile, contact information and My Verizon sign-in details on the Configuraciones page in My Verizon for Prepaid.

    For step-by-step instructions, refer to the Settings section in the My Verizon for Prepaid How to Use Guide.



  2. Can I change my sign-in and security info for My Verizon for Prepaid?

    Yes, you can change your My Verizon sign-in and security info on the Configuraciones página.

    For step-by-step instructions, refer to the Settings section in the My Verizon for Prepaid How to Use Guide.



  3. What is my greeting name in My Verizon for Prepaid?

    Your greeting name is what appears in the red welcome bar at the top of My Verizon when you sign in.

    When you first sign in, your greeting name will be your prepaid mobile number. The greeting will read, "Welcome (555)123-4567." You can change your greeting name on the Configuraciones page of My Verizon for Prepaid.

    Las tarjetas son emitidas por Citibank, N.A. de conformidad con una licencia de Visa U.S.A., Inc. y administradas por Citi® Prepaid Services. Esta tarjeta se puede utilizar en cualquier lugar donde se acepten las tarjetas de débito Visa.



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