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Preguntas frecuentes sobre My Verizon app para servicio prepagado

These are FAQs about the new version of the My Verizon app for prepaid. If you're still using the old version, please go to our FAQs for the previous version of My Verizon for prepaid.

About the Redesign
  1. If you have the new version, you'll see this screen when you open the My Verizon app:

    Image: My Version App for Prepaid New Version

    If you don't see that screen, then you have the previous version of the app. You'll receive a notification to update soon. View FAQs for the previous version.

  2. The new My Verizon app for prepaid has an updated look and navigation. You can see your data usage, payment status and plan information right from the home screen. The new design makes it easier and faster to find the information and tools you use most.

    Plus, we've added some new features:

    • Enhanced Auto Pay: This feature uses funds from your existing balance first, and then it charges a credit or debit card to cover the rest of the plan and add-on costs. Learn more about the new Auto Pay feature and how to activate it.

    • International plans tab: This new tab on the My Plan screen lists international calling plans that you can add or remove at any time.

  3. You must be on one of the following smartphone plans to get the new prepaid My Verizon app:

    • $30 por mes
    • $40 por mes
    • $50 por mes
    • $60 por mes
    • $70 por mes
    • $75 por mes
    • $80 por mes

    If you're not on one of these eligible plans, you can switch to a new plan to get access to the new version of the prepaid My Verizon app.

  4. If you're on an plan elegible, you'll receive a notification from the app store on your device letting you know that your My Verizon app needs to be updated:

    1. Tap the notification and follow the onscreen prompts to update My Verizon.
    2. Once it's updated, open the My Verizon app.
    3. Enter your prepaid mobile number and My Verizon password.

    You'll see the new version of the prepaid My Verizon app.

  5. There are a couple reason you may not have received the notification:

    • You're not on an plan elegible
    • Your prepaid account isn't ready to update yet

    A small number of prepaid accounts are being updated at a time to ensure the transition to the new version is smooth and easy for you. If you have an eligible plan, you should receive a notification in the next few weeks.

    Manually check for an update

    You can also search for "My Verizon" in the app store on your device to see if you're able to update your app:

    • If you see "UPDATE" next to the app in the search results, tap UPDATE and follow the onscreen prompts.
    • If you see "OPEN" instead of "UPDATE," your account isn't ready to receive the update.

Cómo comenzar
  1. The My Verizon app lets you manage your account 24/7 right from your prepaid smartphone or tablet, including:

    • Realizar pagos
    • Configurar Auto Pay
    • Consultar tu uso y saldo
    • Add more high-speed Add On Data
    • Cambia tu plan
    • Administrar tus funciones
    • Actualizar las configuraciones del perfil
    • Ver tu historial de pagos

    Find step-by-step instructions for all account management options on our How to Use the My Verizon App for Prepaid página.

    Mira nuestro My Verizon app for Prepaid video

  2. The My Verizon app is included with your prepaid service for no additional charge.

    Se pueden aplicar cargos de data por descarga y uso.

  3. The My Verizon app is available for iPhone® and most Android® smartphones.

  4. If the My Verizon app isn't already in your Apps menu, you can search for "My Verizon" in your phone's app store:

    Then tap on the My Verizon app in the search results and download it.

    To sign in, you'll need to enter your prepaid mobile number and My Verizon Password. If you're not registered for My Verizon, tap I need to register on the app sign-in screen and follow the steps to create your account.

Enhanced Auto Pay
  1. The new Auto Pay feature will use your existing balance on your account first, if any is available at the time of renewal. Then it will charge a credit/debit card to cover the rest of the costs. Your Auto Pay aligns with your plan renewal date.

    You'll also be able to monitor your Auto Pay right from the home screen of the prepaid My Verizon app or por internet. You can easily see how much will be deducted and when.

  2. You must have the new version of the prepaid My Verizon app to use the enhanced Auto Pay feature.

    How do I know if I have the new version of the app?

  3. If you don't have Auto Pay set up on your account, you can set it up and manage it right from the home screen of the prepaid My Verizon app o por internet.

    If you already have Auto Pay set up on your account, you must make a change to Auto Pay (e.g., adjust the date, payment amount, etc.). Once you make a change, the enhanced Auto Pay feature will be activated.

  4. El Prepaid Auto Pay Terms & Conditions are available online.

Using the Previous Version of the Prepaid My Verizon app
  1. Puedes verificar tu saldo al ingresar a la aplicación y visualizar tu "Available Balance" en la pantalla de inicio.

    Para obtener información más detallada de tu saldo:

    1. Tap the Navigation Menu icon (i.e., the three white bars at the top-left corner of the screen).
    2. Oprime Balance Details.

    Has encontrado correctamente los detalles de tu saldo.

  2. You can view your data usage on the Home screen. We'll also alert you when you're close to your data limit.

    Verifica las alertas oprimiendo el ícono Alert en el extremo superior derecho de la pantalla.

  3. Para ver tu historial de pago:

    1. From the app's Home screen, tap Payment.
    2. Oprime Historial de pago.

    From here you can view details about your previous payments for the past 18 months. The details include the date, payment method and amount (including a detailed breakdown of applicable taxes and surcharges).

  4. Existen tres maneras de agregar fondos a tu cuenta. Puedes usar una:

    • Tarjeta de crédito
    • Tarjeta de débito
    • Tarjeta de recarga Verizon Wireless

    Además, también puedes guardar tu tarjeta de crédito o débito en tu cuenta para usarla en el futuro.

    Para realizar un pago:

    1. En la página de pago de la aplicación, oprime Ways to Pay.
      • Si no tienes ninguna tarjeta de crédito registrada, selecciona:
      • Una nueva tarjeta de crédito/débito
      • Tarjeta de recarga de Verizon

      • Si deseas usar una tarjeta que tienes registrada:
      • Selecciona la finalización de la tarjeta (XXXX); selecciona la fecha de vencimiento (mm/aaaa)

    2. Ingresa el monto en dólares que deseas agregar.
    3. Oprime Add Funds.
    4. Revisa tu pago y oprime "Confirm".

    Nota: también puedes realizar pagos desde la pantalla de inicio oprimiendo Add Funds o al configurar el Pago automático Auto Pay.

    Has realizado correctamente un pago en tu cuenta.

  5. Aceptamos la mayoría de las principales tarjetas de crédito, incluidas:

    • Visa®
    • Master Card®
    • American Express®
    • Discover®

  6. Yes, to save your credit or debit card to your account for future payments:

    1. From the app's Home screen, tap the Navigation Menu icon (i.e., three horizontal, white bars).
    2. Oprime Payments.
    3. Oprime Ways to Pay.
    4. Selecciona la opción con los logotipos de las tarjetas de crédito e ingresa la información de tu tarjeta de crédito/débito.
    5. Oprime Update.

    You've successfully saved a credit or debit card to your account.

  7. Tap Set Up Auto Pay on the Home screen of the app. You'll see the payment amount and plan renewal date when the payment will be made. The credit or debit card on your account will be charged accordingly each month.

  8. To change your plan in the My Verizon app:

    1. Tap the Navigation Menu icon (i.e., three horizontal, white bars).
    2. Oprime Plan and Data.
    3. If you're eligible for a plan change, follow the prompts to select a new plan.

    Has cambiado tu plan correctamente.

  9. Many prepaid smartphone plans come with unlimited talk and text, but you can purchase additional data by tapping Add More Data on the app Home screen.

  10. Para administrar las funciones de tu cuenta:

    1. Tap the Navigation Menu icon (i.e., three horizontal, white bars).
    2. Oprime Features.
    3. Activa las funciones que deseas tener en tu cuenta y desactiva las que no utilizarás.

  11. Para cambiar tus configuraciones de usuario en la aplicación:

    1. Tap the Navigation Menu icon (i.e., three horizontal, white bars).
    2. En la parte inferior del menú, oprime Settings.
    3. Select an option to update:
      • Información de contacto
      • Identificador de usuario de Mi Verizon
      • My Verizon password
      • Código de seguridad de la cuenta
      • Pregunta de seguridad
      • Contraseña de los mensajes de voz
      • Programas y permisos de red
    4. Completa la información correspondiente.
    5. Toca Submit.

    Has cambiado correctamente tus configuraciones de usuario.

  12. Android is a trademark of Google, Inc. Apple and iPhone are registered trademarks of Apple Inc. Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi® Prepaid Services. Esta tarjeta se puede utilizar en cualquier lugar donde se acepten las tarjetas de débito Visa.
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