Preguntas frecuentes sobre mis dispositivos

Información general

  1. What's new on the My Devices page in My Verizon?

    The new My Devices page in My Verizon has been reorganized to make it easier for you to find important info about your devices. You can also quickly access the tools you need to manage the devices on your account.

    1. Device details: At the top of the page, you can find your unique device info, including device ID, SIM card number, upgrade eligibility date, etc. There are also quick links to upgrade your device and suspend or reconnect service.

    2. Manage My Device: Access the most popular device management tools in My Verizon including Change Your Number and Reset Voicemail Password. If you're also subscribed to any products and apps, you can manage them here. Click or tap the Manage My Device section to open and close it.

    3. Support My Device: Find info on how to use your device and troubleshoot issues. Click or tap the Support My Device section to open and close it.

    4. Accessories: View the latest accessories available for your device.
  2. Where can I view how many days are left in my bill cycle?

    Ve a la página Mi Uso page in My Verizon to see how many days are left in your bill cycle.

  3. Where can I view my current usage for data, minutes and messages?

    You can view your current usage on the Inicio de Mi Verizon page when you first sign in or on the Mi Uso página.

    Si te preocupan los excedentes de uso de data, considera usar Safety Mode en  nuevo Plan Verizon.

  4. On the My Devices page, where can I find information and videos about how to use and troubleshoot my device?

    The Support My Device section has info on how to use and troubleshoot your device. You can click or tap the section to open it and view the links.

  5. Can I change my plan from the My Device page in My Verizon?

    No, to change your plan, go to the Cambia tu plan en Mi Verizon.

  6. Where can I find information about my contract on the My Devices page in My Verizon?

    La fecha de finalización de tu contrato y la fecha de finalización del contrato de data (si tienes uno) aparecerá en el extremo superior izquierdo de la página, junto a la imagen de tu dispositivo.

  7. Where can I find information about software updates on the My Devices page?

    In the Support My Device section, click on the Software Updates link for info specific to your device. You'll find info about the latest version of your device operating system and instructions for how to upgrade it.

    For information about software updates for other devices, visit the Actualización de software page and select the device you want information about.

  8. How do I view the Manage My Devices or Support My Devices sections?

    Click or tap on the section name to open and close it.

  9. How do I get to other My Verizon pages from the new My Devices page?

    You can use the Search field or gray navigation bar at the top of the page to access any page in My Verizon. The navigation is organized into these main sections:

    • Inicio de Mi Verizon
    • Mi facturación y uso
    • Mis Dispositivos
    • Mis servicios
    • Mi perfil