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Preguntas frecuentes sobre Mobile Web

Información General
  1. ¿Qué es Mobile Web?

    Mobile Web* is an internet browser available on Verizon Wireless basic phones. From the Mobile Web home page, you can access up-to-date web content that's been optimized for viewing on your basic phone. You can also use Mobile Web to search online for your favorite websites.

    Note: Not all websites have been optimized for Mobile Web and may appear differently on your basic phone.

    *Due to recent internet privacy and security enhancements, you won't be able to access secure page (HTTPS) sites with Mobile Web.



  2. ¿Cómo obtengo Mobile Web?

    Mobile Web is already installed on Verizon Wireless basic phones at the time of purchase. It's included with Nationwide plans and The MORE Everything Plan®.



  3. ¿Cómo me facturan por Mobile Web?

    Access to Mobile Web is included for no additional monthly access charge for basic phones with a Nationwide plan or The MORE Everything Plan.

    If you're on a different plan, you can sign up for Mobile Web at one of the following rates:

    • Monthly: $5/month
    • Daily: $1.99/day


    Data charges are billed according to your plan's data allowance or other applicable data feature. If your plan doesn't include data, you'll be charged the standard rate of $1.99/MB of data used.



  4. ¿Puedo leer noticias completas en Mobile Web?

    Yes, you can.



  5. Si cambio mi número de teléfono, ¿puedo tener acceso al servicio de internet móvil?

    Yes, as long as:

    • Your device is compatible with Mobile Web
    • You're on The MORE Everything Plan or a Nationwide plan


  6. If I'm roaming throughout the country, can I still use Mobile Web and receive alerts?

    Yes, as long as you're in the área de cobertura de Verizon Wireless, you'll be able to use Mobile Web and receive alertas while roaming.



  7. Am I always connected to the internet with Mobile Web?

    You're connected once you make a selection from the Mobile Web home page. After 30 seconds of inactivity, your phone "times out" (meaning you'll no longer receive information and will no longer be billed for tiempo de uso or data usage).

    At that time, you can read the saved (cached) content without being billed for airtime minutes or data usage. You can reconnect to the internet by making another selection.

    Note: You can tell when the browser is re-connecting because you'll see "sending/receiving" displayed on your device.



  8. ¿Puedo recibir una llamada mientras estoy navegando con Mobile Web?

    Yes, if you answer the call, your Mobile Web browsing session will be suspended. Once you end the call, you'll have the option to resume your browsing session from the point at which it was interrupted.



  9. Does Mobile Web support secure SSL (https://) sites?

    No, SSL mobile sites and HTML secure sites aren't accessible from Mobile Web.



Uso de Mobile Web
  1. Do I need to sign in to use Mobile Web?

    No, you can use Mobile Web without signing in.



  2. How do I check my Mobile Web usage?

    In Mobile Web, go to Customer Support and select My Bill. Follow the prompts to view your usage. (Not available in all markets.)



  3. How do I access news articles on Mobile Web?

    News articles are available from the Mobile Web home page and in the News category. Los proveedores de contenidos como CNN y ABC News también brindan titulares y artículos.



  4. How can I search for additional internet sites with Mobile Web?

    You can perform a Search by clicking Search on the portal (Option 0) or by pressing your phone browser right soft key.

    If you know the URL of a website, you can also enter it into the Go to URL feature.



  5. Where do I go to search for websites on Mobile Web?

    To search for a website on Mobile Web:

    1. On the Mobile Web home page, select Option 0 or press the button on your phone with a Search icon (available on some phones).

    2. Enter a keyword in the search box and click Search.

    You'll be presented with relevant search results. Mobile sites will be presented at the top, and the desktop version of sites (or HTML version) will be presented under Top Web Results.



  6. Why do I get a different version of a web page in Search than I get when I access the same website on the Verizon Today Mobile Web portal?

    The websites available from the Verizon Today Mobile Web portal have been optimized specifically by our Content Partners to look best on Mobile Web. The version you access from Search may not have been optimized for Mobile Web or it's the desktop (full HTML) version.



  7. With Mobile Web, how do I access the desktop (full HTML) version of a website instead of the mobile version?

    To access the desktop version of a website with Mobile Web:

    1. Inicia el servicio de internet móvil - Mobile Web

    2. From the Mobile Web home page select Option 0, or press the button on your phone with a Search icon (available on some phones).

    3. In the Search box, enter the name of the website you want to visit.

    4. Search results will display organized into categories (e.g., Mobile sites (21), News (10), Top Web Results (25), Web Images (999), etc.).

    5. Scroll down and select Top Web Results.

    6. The links in the Top Web Results section will take you to the desktop version of the website.

    You've successfully accessed the desktop version of a website.

    Note: Some websites are designed to automatically load the mobile version (not the desktop version) if you're using a mobile device. If so, then you'll only be able to view their site in the mobile version from your phone with Mobile Web.



Funciones
  1. Can I save favorites or bookmarks with Mobile Web?

    Yes, you can bookmark your favorite websites on your phone with Mobile Web. You can also create folders to organize your bookmarks.



  2. ¿Qué es la ventana de titulares de Mobile Web?

    The headline window provides easy access to top news headlines.



  3. ¿Con qué frecuencia cambian los titulares en la ventana de titulares de Mobile Web?

    These headlines change daily.



Mis alertas
  1. ¿Qué son las alertas de internet móvil Mobile Web? ¿Tienen cargo?

    Una Alerta is an event notification you requested from the Alerts link on your personal page located on the Mobile Web home page. Your Mobile Web access fee may include a bundle of Alerts. For each alert over the bundled amount available to you (according to your plan), there's a fee for overage at $0.15/inbound message. You can also receive alerts from other providers that you requested, billed at the same rate of $0.15/alert.



  2. When roaming, can I receive Mobile Web Alerts?

    Yes, you can receive Mobile Web alerts in most cities in the área de cobertura de Verizon Wireless.



  3. ¿Cómo sé si he recibido una alerta de Mobile Web?

    A messaging icon displays when you receive an Alerta. Go into your phone's message "inbox" to retrieve the Alert.



  4. ¿Cuántas alertas de Mobile Web puedo recibir?

    There's no limit on the number you can receive. However, your mobile device can only store a certain number of alertas. See your mobile phone's Guía del usuario for details on storage limits.



  5. ¿Qué tipo de alertas puedo recibir del servicio de internet móvil?

    You can receive Alerts for:

    • MSN® Hotmail®
    • MSN Messenger
    • Calendario
    • Dinero
    • News/Headlines
    • Lotería
    • Deportes
    • El estado del tiempo
    • Horóscopo
    • Música
    • Carpoint Traffic


  6. Can I personalize/modify Mobile Web Alerts?

    Yes, you can. To learn how, go to the Help menu in Mobile Web and select Tutorials.



  7. If my mobile phone is off, will I still receive Alerts through Mobile Web?

    Yes, an unread Alerta will be saved for 5 days. The alerts will appear once you turn your phone back on.



Mi correo electrónico
  1. ¿Cuáles son los principales proveedores de email compatibles con el servicio de internet móvil - Mobile Web?

    Mobile Web supports the following email providers:

    • MSN Hotmail
    • Yahoo!® Mail
    • AOL®


  2. ¿Hay algún límite de caracteres en los emails?

    No, there's no Email character limit.



  3. ¿Puedo abrir/reenviar archivos adjuntos con Mobile Web?

    Attachments can only be opened from the computer, but you can forward them from your mobile phone.



  4. ¿Puedo crear carpetas en Mobile Web para guardar un email?

    Yes, to create a folder:

    1. From the Mobile Web home page, go to Hotmail.
    2. Go to the Inbox tab.
    3. Select the Put in Folder... dropdown menu.
    4. Follow the onscreen prompts to name and create your new folder.

    You've successfully created a folder.

     



  5. ¿Puedo guardar direcciones de email con Mobile Web?

    Yes, they can be stored in Address Book under Hotmail.



  1. ¿Puedo comprar usando mi teléfono a través de Mobile Web?

    Yes, you can shop at websites in the Shopping category on the Mobile Web home page.



  2. ¿Es seguro Mobile Web para comprar?

    Sí, siempre que aparezca un ícono de un candado o una llave.



  3. What can I purchase with my phone through Mobile Web?

    You can purchase a variety of items, including DVDs, music and books.

    From the Mobile Web home page, select Shopping to start shopping.



  4. ¿Puedo comparar precios mientras compro en Mobile Web?

    Yes, at sites listed under the Shopping category on the Mobile Web home page.



  5. ¿Hay un carrito de compras en Mobile Web?

    No, no en este momento.



  6. Will I receive purchase confirmation by email when shopping through Mobile Web?

    If the website you're purchasing from provides email confirmations, then you can receive them.



  7. ¿Puedo hacer un seguimiento de mi pedido si compro a través de Mobile Web?

    If the website you're shopping at offers order tracking, you can track your order.



Solución de Problemas
  1. ¿Cómo soluciono los mensajes de error de internet móvil Mobile Web?

    You can use the soft key on your phone to select Details and report error messages to Customer Service (*611) toll free (select the Internet Solutions option).



  2. ¿Por qué aparece una ventana emergente cuando uso la función Ir al URL en Mobile Web?

    Algunos sitios web tienen seguridad habilitada (https://). When you visit a secure site, Verizon Wireless presents a pop-up informing you about these transactions and providing you with an option to proceed with the request or press the CLR button to go back and cancel the request.

    Para obtener más información, consulta Términos de uso.



  3. Why can't I access secure websites with Mobile Web?

    Due to recent internet privacy and security enhancements, you won't be able to access secure page (HTTPS) sites with Mobile Web.

    Please upgrade your device to a smartphone in order to access secure websites from your mobile device.



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