Asistente de reparación - Asistente para actualización de software (Samsung)

This helps you repair the software on your Samsung device using your computer.

Precaución El proceso de reparación puede demorar hasta 30-90 minutos. No desconectes el dispositivo de la computadora durante este proceso.

Nota Notas:

  • Para usar el asistente de reparación de software (SRA), asegúrate de que el dispositivo móvil esté encendido y habilitado para desbloquearlo si fuera necesario, luego conéctalo a una computadora compatible usando el cable USB provisto.
  • If the device is not recognized immediately, pull down the notification panel to switch the device mode from 'Charge Only' to 'MTP', 'File Transfer' or 'Software Installation' mode.
  • For those devices without the 'File Transfer' option (e.g., Galaxy S7, etc.), tap 'Connected for charging: touch for other USB options' then tap 'Transferring Media Files'.
  • La versión más reciente del software estará disponible en la herramienta SUA/SRA dentro de una semana a partir del lanzamiento de la nueva actualización de software. During this time, the SUA/SRA is unavailable.

 

  1. Asegúrate de que el asistente para actualización de software esté instalado. Consulta Configuración inicial - Software Upgrade Assistant para obtener ayuda.
    Nota If the software doesn't download from your device after plugging into your computer, download from Samsung's website then click Open.
  2. From the Windows® desktop, navigate Start > All Programs (Programs) > Verizon > Launch Utility Application (Samsung) then skip to step 5.
    Nota Para las computadoras que tengan Windows 8 o 10, salta este paso y comienza con el paso 3. 
    Nota For Mac®, click the Software Upgrade Assistant tray icon then skip to step 5.
    Iniciar aplicación de utilidades
  3. From the Windows desktop, tap or click the Utility Launcher icon Launcher (located in the lower-right taskbar near the time display).
    Nota The Utility Launcher icon is located on the desktop, not the screen with tiles. Si aparecen mosaicos, haz clic en el botón de inicio Windows (ubicado en la parte inferior izquierda) para ver el escritorio de Windows.
  4. Left-click the Software Upgrade Assistant launcher icon.
     SUA Launcher
  5. From the 'Software Repair' screen, tap or click Start Repair.
    Nota If the device's software is not current the user is prompted to update.
     Start Repair Screen
  6. If presented with the message concerning data being erased, tap or click Continue, provided the data has been backed up. If it has not, tap or click Cancel, back up your data and start the repair again.
    Data Erased Screen
  7. On the 'Allow access' screen, tap or click ALLOW.
    Nota The available info may vary.
    Allow Access Screen
  8. If presented with the 'Google Account Info Needed' screen, tap or click I know my Google account info then tap or click NEXT to begin the Back up process.
    Nota If your Google info is inknown, click the 'Don't know your Google account info?' link and follow the instructions.
    Google Account Info Needed Screen
  9. On the 'Now It's Your Turn' screen, unplug your device from the laptop/computer and follow the instructions on the screen.
    Now Its Your Turn Screen
  10. After the phone has been set back up, re-connect it to the laptop/computer and tap or click NEXT.
    Nota Device restore may take 30 - 90 minutes.
    Lets Restore Phone Screen
  11. Once the restore process completes, tap or click EXIT and unplug the device.
    Restore Process Complete Screen

 

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