Software Upgrade Assistant (Samsung) - Software Update

This helps you update the software on your Samsung device using your computer/PC or Mac, in the event an Over-the-Air (OTA) software update fails.This is for devices released after November 2014 only.

Nota Notas:

  • Asegúrate de que el dispositivo móvil esté encendido, luego conéctalo a una computadora compatible usando el cable USB provisto.
  • La versión más reciente del software estará disponible en la herramienta SUA/SRA dentro de una semana a partir del lanzamiento de la nueva actualización de software. During this time, the SUA/SRA is unavailable for usage.

 

Precaución The software update process may take up to 30-90 minutes. No desconectes el dispositivo de la computadora durante el proceso de reparación. The Windows® and Mac® process is virtualy the same; however, there may be some slight variations.

 

Inicio automático
Inicio manual

 

Inicio automático

Nota Para obtener asistencia para habilitar/deshabilitar las actualizaciones automáticas ingresa en Habilitar/deshabilitar actualizaciones automáticas..

  1. A pop up is presented on the taskbar informing that new software is available.
    The software update downloads automatically.
  2. When the download is complete, click Upgrade now.
    Nota If the update fails to install, please refer to the Software Repair Assistant para más información.

 

Arriba

 

Inicio manual

Asegúrate de que el Software Upgrade Assistant (SUA) esté instalado. Ingresa a Configuración inicial - Software Upgrade Assistant para obtener ayuda.

  1. From the Windows or Mac desktop, tap or click the Utility Launcher icon / Launch Assistant Launcher (located in the lower-right taskbar near the time display).
    Nota For Windows, the Utility Launcher icon is located on the desktop, not the screen with tiles. Si aparecen mosaicos, haz clic en el botón de inicio Windows (ubicado en la parte inferior izquierda) para ver el escritorio de Windows.
  2. Click the Software Upgrade Assistant launcher icon.
    SUA Launcher
  3. When the 'Welcome!' screen appears, if you haven't already, plug your device into the laptop/computer and tap or click NEXT.
    SUA Welcome Screen
  4. From the 'Ready to start?' screen, tap or click START UPDATE (lower-right).
    Updating your phone can take up to 30 - 90 minutes.
    SUA Ready to Start Screen
  5. When the software upgrade process has completed, click Finish (lower-right).
    Nota If the update fails to install, please refer to the Software Repair Assistant para más información.
    SUA Update Successful Screen

 

Arriba

isTealiumFlag=true