Tienda de Google Play™ - Solicitar reembolso para aplicación descargada

Nota For further assistance, refer to the Google Play Centro de ayuda.

Purchased Less than 2 Hours Ago

  1. From the Play Store home screen, tap the Menu icon (en la parte superior izquierda).
  2. Toca Cuenta.
  3. Oprime la aplicación correspondiente.
  4. Tap Refund.
  5. Follow the onscreen instructions to complete your refund and uninstall the app.

Purchased More than 2 Hours Ago

  1. From the Play Store home screen, tap the Menu icon (en la parte superior izquierda).
  2. Oprime My apps & games.
  3. Oprime la aplicación correspondiente.
  4. From the 'Developer' section (at the bottom; may require scrolling), tap Send email.
  5. Enter the refund request and reason then tap Send.
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