If you can't transfer pictures, music or videos between your device and PC, view this info on resolving conflicts.
Inicia el Device Manager.
For detailed instructions and older operating systems, refer to Opening Windows Device Manager.
If a conflict is present, a red X, yellow ! or yellow ? is displayed to the left of a listed device or may be indicated by a device entry labeled Other Devices or Unknown. Es posible que los controladores estén actualizados o reinstalados.
Si hay un problema: