One Talk - Check for Physical Damage

View this info to help determine whether your device has sustained physical damage.

Precaución If the device has incurred any of the following, it must be replaced:

Liquid or Corrosion Damage

Precaución One Talk devices aren't designed to be exposed to liquids. Follow these tips carefully to prevent damage to the device:

  • No expongas el dispositivo a agua salada o agua ionizada.
  • If the device gets wet, disconnect the power and network cables then dry it thoroughly with a clean, soft cloth. Allow to air-dry before attempting to use again.
  • When drying your device, be sure to pat the earpiece, primary microphone, external speaker, and the power and network connectors with a clean, soft cloth to remove as much liquid as possible.
  • When making a call immediately after your device is wet, the microphone may have water in it, which may lower the volume the other person hears. Después de secar el dispositivo, espera a que se seque al aire libre antes de realizar una llamada.

To identify whether your device has liquid damage, check for:

  • corrosion, discoloration, or fuzzy growth on the power / network / peripheral ports.
  • humedad debajo de la pantalla.


Puertos dañados

Revisa los siguientes puertos con luz brillante y lupa si es posible:

  • Audífono
  • Teléfono
  • Wireless headset adapter (if equipped)
  • Ethernet
  • Energía
  • USB peripheral (if equipped)
  • PC port

Nota Examples of port damage include but aren't limited to:

  • Port is loose or wiggles
  • Bent pins or contacts
  • Corrosión
  • Dents / deformation


Display Issues

Examples of screen damage include but aren't limited to:

  • Pantalla con pérdida de líquido
  • Cracks
    Nota The following image is an example.
    Cracked display
  • Muchos rayones
  • Deformación
  • Perforaciones
  • Separación
    Nota Examples of separation include but are not limited to (e.g., panels or housing separating from device frame).
  • Líneas
    Nota Hay una o más líneas marcadas en la pantalla.
  • Deformidad en los píxeles
    Nota Causada por impacto físico en la pantalla o el dispositivo.


Missing or Damaged Physical Buttons

Examples of physical button issues include but aren't limited to:

  • Missing physical buttons
  • Buttons are stuck (won't depress)
  • Buttons are loose
  • Excessive force
  • Tampering