One Talk Portal - Group Forwarding

Nota Group Forwarding allows you to set multiple lines in a group to have all incoming calls forwarded to a specified number.

  1. Entra a Mi Negocio.
  2. Click Manage Account.
  3. From the Product Tools section, click One Talk.
    Nota To navigate, mouse over each option.
    Click One Talk link
  4. From the One Talk Overview page, click Features.
  5. Select Group Forwarding from the left column.
  6. Click the Feature Settings switch to turn on Interruptor en On.
    Group Forwarding settings
  7. In the 'Forward To Phone Number' box, enter the phone number to which you want to forward calls.
  8. Select 'Always' or 'Select Schedule'.
    Nota If choosing 'Select Schedule', select the preferred option in the dropdown boxes.
    Nota Currently a known issue exists when using a schedule; users may experience "always forward" behavior even when using a schedule for Group Forwarding.
  9. Select the One Talk lines from the left box and adjust the queue using the left/right arrow buttons.
    Drag and drop numbers to set up group
  10. Haz clic en Enviar.