One Talk℠ - Ver/administrar configuración de transferencia de llamadas
Call Forward (No Answer/Busy Transfer and Always Call Forward) settings can be controlled on the Desk Phone and One Talk Mobile Client.
Overall ring time settings can be controlled on the desk phone.
Adjusting ring time settings in conjunction with No Answer Transfer or Busy Transfer on a desk phone changes the amount of time the desk phone will ring.
Example: Adjusting ring time to 3 rings results in a 15 second ring time. This can cause unwanted results for incoming calls to the One Talk phone number when called directly or transferred by an Auto Receptionist or other line type.
Ring time cannot be changed in the mobile app.
Select the preferred option below for instructions on how to manage Call Forward settings:
From the Product Tools section, click One Talk.
To navigate, mouse over each option.
Click the Lines & Devices tab.
Click the blue phone number link.
Enter the desired phone number into the Search field to easily find it in the list.
From the User Features section, click the gear icon next to the call forwarding method you want to turn on.
Call Forwarding - Always / Busy / No Answer: Select 'Phone Number' or 'Voice Mail' then click Submit.
If selecting Phone Number, enter the 10-digit number to which you want to forward.
Call Forwarding - Selective
Select 'All Phone Numbers' or 'Forward calls from the numbers specified below'.
If selecting 'Forward calls from the numbers specified below', enter up to 10 phone numbers (10-digit) from which you want calls to be forwarded.
Select 'Always' or 'Previously Defined Schedule'.
If selecting 'Previously Defined Schedule', Select the preferred option in the Business and Holiday dropdown boxes.
Selective Call Acceptance / Selective Call Rejection
Use 'Selective Call Acceptance' if you want to receive calls only from the numbers you choose or 'Selective Call Rejection' if you want to block calls from the numbers you choose.
Callers either on the selective reject list or not on the selective accept list will hear a message stating the party they are trying to reach is not available.
Select 'Any Phone Number' or '(Accept / Reject) Calls From Specified Numbers'.
If selecting '(Accept / Reject) calls from the numbers specified below', enter up to 10 phone numbers (10-digit) from which you want calls to be forwarded.
Set the schedule as preferred using the dropdown boxes.