One Talk℠ - Ver/administrar configuración de transferencia de llamadas

Call Forward (No Answer/Busy Transfer and Always Call Forward) settings can be controlled on the Desk Phone and One Talk Mobile Client.

  • Overall ring time settings can be controlled on the desk phone.
  • Adjusting ring time settings in conjunction with No Answer Transfer or Busy Transfer on a desk phone changes the amount of time the desk phone will ring.
    Nota Example: Adjusting ring time to 3 rings results in a 15 second ring time. This can cause unwanted results for incoming calls to the One Talk phone number when called directly or transferred by an Auto Receptionist or other line type.
    Nota Ring time cannot be changed in the mobile app.

 

Select the preferred option below for instructions on how to manage Call Forward settings:

One Talk Web Portal
Mobile App (Android)
Mobile App (iOS)
T41P, T41S, and T42 IP Desk Phones
T46G / GW and T46S/SW IP Desk Phones
W60 DECT IP phone
T49 IP Desk Phone

 

One Talk Web Portal

  1. Entra a Mi Negocio.
  2. Click Manage Account.
  3. From the Product Tools section, click One Talk.
    Nota To navigate, mouse over each option.
  4. Click the Lines & Devices tab.
  5. Click the blue phone number link.
    Nota Enter the desired phone number into the Search field to easily find it in the list.
    Lines & Devices list
  6. From the User Features section, click the gear icon next to the call forwarding method you want to turn on.
    User Features list
    • Call Forwarding - Always / Busy / No Answer: Select 'Phone Number' or 'Voice Mail' then click Submit.
      Nota If selecting Phone Number, enter the 10-digit number to which you want to forward.
      Call Forwarding Always settings
    • Call Forwarding - Selective
      1. Select 'All Phone Numbers' or 'Forward calls from the numbers specified below'.
        Nota If selecting 'Forward calls from the numbers specified below', enter up to 10 phone numbers (10-digit) from which you want calls to be forwarded.
        Select all or specific
      2. Select 'Always' or 'Previously Defined Schedule'.
        Nota If selecting 'Previously Defined Schedule', Select the preferred option in the Business and Holiday dropdown boxes.
        Select always or pick schedule
    • Selective Call Acceptance / Selective Call Rejection
      Nota Use 'Selective Call Acceptance' if you want to receive calls only from the numbers you choose or 'Selective Call Rejection' if you want to block calls from the numbers you choose.
      Nota Callers either on the selective reject list or not on the selective accept list will hear a message stating the party they are trying to reach is not available.
      1. Select 'Any Phone Number' or '(Accept / Reject) Calls From Specified Numbers'.
        Nota If selecting '(Accept / Reject) calls from the numbers specified below', enter up to 10 phone numbers (10-digit) from which you want calls to be forwarded.
      2. Set the schedule as preferred using the dropdown boxes.
        Choose numbers to accept or reject

 

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Mobile App (Android)

  1. Open the One Talk mobile app.
    Open One Talk mobile app
  2. Oprime el ícono Menu Ícono de menú (en la parte superior izquierda).
  3. Tap Features & Settings.
    Opciones del menú
  4. Tap Call Features.
    Features & Settings menu
  5. Tap Call Forwarding.
    Call Features menu with emphasis on Call Forwarding
  6. Tap the Edit icon Icono Edit to change or enter a 10-digit phone number where you want calls to be forwarded.
    Call Fowarding options
  7. Tap the switch icons to turn Always, Busy, or No Answer forwarding on Interruptor en On o desactivar Interruptor en Off.

 

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Mobile App (iOS)

  1. Open the One Talk mobile app.
    One Talk mobile app
  2. Oprime el ícono Menu Ícono de menú (en la parte superior izquierda).
  3. Tap Features & Settings.
    Opciones del menú
  4. Tap Call Features.
    Features & Settings menu
  5. Tap Call Forwarding.
    Call Features menu with emphasis on call forwarding
  6. Tap the Edit icon Icono Edit to change or enter a 10-digit phone number where you want calls to be forwarded.
  7. Tap the switch icons to turn Always, Busy, or No Answer forwarding on Interruptor en On o desactivar Interruptor en Off.

 

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T41P, T41S / SW and T42S IP Desk Phones

  1. Press the Features soft key.
    Features soft key
  2. Press the 1 key or Call Forward soft key.
    Call Forward soft key
  3. Press the appropriate number key or soft key for Always, Busy, or No Answer Forward.
    Always/Busy/No Answer soft keys
  4. From the 'Forward Type' screen, press the 'Switch' soft key or left/right directional arrow key to enable or disable.
    Switch soft key
  5. Enter the number to which you want to forward calls then press the down directional arrow key to scroll to the next screen.
    Enter forward number
  6. Adjust the number of rings using the left/right directional arrow keys.
    Adjust number of rings
  7. Press the Save soft key to save changes.

 

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T46G / GW and T46S / SW IP Desk Phones

  1. Press the Features soft key.
    Features soft key
  2. Press the 1 key or 'Enter' soft key.
    Enter soft key
  3. Press the appropriate soft key for the forward type needed.
  4. Press the 1 key or No Answer Forward key then press the 'Switch' soft key or use the 'left/right' directional keys to enable/disable.
    Adjust settings
  5. Press the 2 key or 'Forward to:' soft key then enter/edit the 10-digit phone number where you want calls to be forwarded.
  6. Press the 3 key or Number Of Rings soft key then use 'left/right' directional keys to adjust the number of rings.
  7. Press the Save soft key to save changes.

 

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W60 DECT IP Phone

Nota Settings are managed from the W56 cordless handset.

  1. Press the OK button to open the main menu.
    W56 handset
  2. Press the down directional key to scroll to Features then press OK.
    Menú Phone
  3. 'Call Forward' is highlighted as the first choice. Press the right soft key or the OK button.
    Features menu
  4. Press the up/down directional keys to select the desired call forward type then press the right soft key or OK button.
    Call forward menu
  5. Press the left/right directional keys to turn on or off.
    Call forward menu
  6. Press the down directional key to scroll to Target then use the keypad to enter/edit the 10-digit phone number where you want calls to be forwarded.
  7. Press the down directional key to scroll to Number Of Rings then press the left/right directional keys to select the desired number of rings.
  8. Press the right soft key ('Save') to save changes.

 

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T49 IP Desk Phone

  1. Oprime Features.
    Pantalla de inicio
  2. Tap Call Forward then select the desired call forward type.
    Call forward menu
  3. Tap the On or Off button to turn the forward on or off.
    Forward type menu
  4. Tap the 'Forward To:' text box then use the dialer keypad to enter the 10-digit phone number where you want calls to be forwarded.
  5. Tap the 'Number Of Rings' dropdown box then select the desired number of rings.
  6. Tap Save to save changes.

 

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