Restart / Soft Reset (Frozen / Unresponsive Screen) - Apple® iPhone® XS / XS Max

Un reinicio / restablecimiento parcial puede resolver problemas como el reinicio continuo, si el dispositivo se bloquea, se congela, no suena o no vibra, no puede hacer o recibir llamadas, se bloquea o si el teclado no responde.

Nota Notas:

  • Este dispositivo tiene una batería no extraíble. This process can be used to simulate a 'battery pull' when the device is unresponsive, frozen or doesn't power on.
    Nota If your iPhone is powered on and responsive, refer to Restart / Soft Reset Instructions.
  • For more on how to resolve power issues with your iPhone, refer to these battery troubleshooting steps.

 

  1. Press and quickly release the Volume up button then press and quickly release the Volume down button.
  2. To complete, press and hold the Side button until the Apple logo appears on the screen.
    iPhone X front view

 

Nota If you are not able to restart your iPhone using these steps, visit the Asistencia para Apple página.

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