Samsung Galaxy Note9 - Soft Reset (Frozen / Unresponsive Screen)

View this info if your Note9 is frozen or unresponsive.

Nota Notas:

  • This device has a non-removable battery. This process can be used to simulate a 'battery pull' when the device is frozen or unresponsive..
  • En la mayoría de los casos, un restablecimiento parcial no afectará los datos del dispositivo, a menos que el nivel de la batería esté bajo.

  1. Press and hold the Power and Volume Down buttons until the device powers off (approx. 10 seconds).
    Nota Allow several seconds for the Maintenance Boot Mode screen to appear.
    Botones Power y Volume Down
  2. From the Maintenance Boot Mode screen, select Normal Boot.
    Nota Utilize the volume buttons to cycle through the available options and the lower left button (on the left edge; below the volume buttons) to select.
    Nota Espera hasta 90 segundos para que se complete el restablecimiento.
    Maintenance Boot Mode with Normal Boot