Spam/Suplantación de identificador de llamadas

 ¿Qué es el "spam"?

  • Spam includes all forms of unwanted communications including, but not limited to: unsolicited calls or messages, Caller ID spoofing, robocalls, etc.
  • Typically, spam is directed to large numbers of users for the purposes of advertising, phishing, spreading malware, etc.
  • If you've received unwanted calls or texts from unknown numbers, review these additional resources for more options.


¿Qué es la suplantación de identificador de llamadas?

  • Caller ID spoofing is the process of changing the Caller ID to any number other than the actual calling number.
  • Caller ID spoofing happens when a caller knowingly falsifies the info transmitted to disguise the number they're calling from.
  • The number that displays on your Caller ID may look as though it's coming from a government agency, business, or even someone in your contacts list in an attempt to trick you into answering the call.
  • If the caller's intent is to defraud, cause harm or scam you into providing info you may not otherwise provide over the phone, the spoofing is illegal.
  • If no harm is intended or caused, the spoofing is not illegal. Some people may have legitimate reasons to hide their info, such as a law enforcement agency or a doctor's office.


What is neighbor spoofing?

Neighbor spoofing is a form of spoofing in which robocallers display a number similar to your own on your caller ID to increase the chance that you'll answer the call.


Where is Caller ID spoofing occurring?

Caller ID spoofing is occurring throughout the telecommunications industry. Landline, wireless and IP based telephone service providers are all experiencing this problem. This is not a Verizon specific issue.


Examples of spoofing

  • Receiving calls from a friend or spouse's phone number when your friend / spouse is with you and is not calling you.
  • Robocalls received from a phone number similar to your own.
  • Calls from your bank's phone number asking for personal info (account numbers, account PINs, etc.)
  • Caller ID displays '911 Emergency' rather than the actual phone number of the calling party.


What to do if you experience spam calls

  • Don't give out any personal info. Identity thieves often pose as representatives of banks, credit card companies, creditors, or government agencies to get account numbers, SSNs, mother's maiden names, passwords and other identifying info.
  • End the call immediately then call the phone number listed on the account statement / website of the company or government agency to determine if the request is legitimate.


For additional info on unwanted calls and blocking options, refer to: