Google Play™ Store - User Not Eligible Error - Direct Carrier Billing

Nota Notas:

  • For further assistance, refer add, remove, or edit your payment method for Google Play.
  • Resolve 'User Not Eligible' Direct Carrier Billing errors in the Google Play Store app with the following steps.

 

Android™ 6.0 and higher
Android 5.1 and lower

 

 Android 6.0 y superior

  1. Remove the current payment method with the following steps:
    1. Launch a web browser, and navigate to the Google payments center and sign in.
      Nota pay.google.com
    2. Click Menu.
    3. Click Payment methods.
    4. Click Remove then click Remove to confirm.
    5. From a Home screen, navigate: Apps > Settings > Apps.
      Nota If unavailable, swipe up then tap Apps icon > Settings > Apps & Notifications > App info.
    6. Tap Google Play Services.
    7. Oprime Storage.
    8. Tap Clear Cache, then tap Clear Data.
    9. Oprime OK.
  2. Add a new payment method with the following steps:
    1. Launch a web browser, and navigate to the Google payments center and sign in.
      Nota pay.google.com
    2. Click Menu.
    3. Click Payment methods.
    4. Click Add a payment method.
    5. Follow the onscreen instructions to add the new payment method to your Google account.

 

Arriba

 

Android 5.1 and lower

  1. Remove the current payment method with the following steps:
    1. Launch a web browser, and navigate to the Google payments center and sign in.
      Nota pay.google.com
    2. Click Menu.
    3. Click Payment methods.
    4. Click Remove then click Remove to confirm.
    5. From a Home screen, navigate: Apps > Settings.
    6. Oprime una de las siguientes opciones:
      Nota La opción varía según el dispositivo.
      • Apps
      • Aplicaciones
      • Administrador de aplicaciones
    7. Tap Google Play Services.
    8. Tap Clear Cache, then tap Clear Data.
    9. Oprime OK.
  2. Add a new payment method with the following steps:
    • Launch a web browser, and navigate to the Google payments center and sign in.
      Nota pay.google.com
    • Click Menu.
    • Click Payment methods.
    • Click Add a payment method.
    • Follow the onscreen instructions to add the new payment method to your Google account.

 

Arriba

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