Dispositivos Apple® iOS - Resolver problemas de Windows® Device Manager

If you can't transfer pictures, music or videos between your device and PC, view this info on resolving conflicts.

Inicia el Device Manager.

  • Windows 10
    • Right-Click Start > Device Manager.
  • Windows 8
    • Right-Click Start Screen > All Apps > Control Panel > System and Security > Device Manager.
  • Windows 7
    • Click Start > Control Panel > System and Security > Device Manager.


For detailed instructions and older operating systems, refer to Cómo abrir el Windows Device Manager.

Por lo general, estos dispositivos están instalados:
Nota Depending upon the selected USB connection (e.g., Media device, Camera, USB debugging), some of the devices may not appear.

Dispositivos portátiles
Apple iPhone or iPad
Controladores de bus serial universal
Apple Mobile Device USB Driver

Nota If a red X, yellow ! or yellow ? is displayed to the left of a listed device, a conflict is present and the drivers must be updated or reinstalled.
Nota Los problemas de los controladores también pueden indicarse con una etiqueta de entrada del dispositivo Other Devices o Unknown.

Si hay un problema:

  1. Verify the latest iTunes version is installed on the computer.
  2. Make sure that your iOS device is turned on.
  3. If prompted with a 'Trust this Computer' alert, tap Trust.
  4. Restart the computer and the iOS device.
  5. If the conflict still exists navigate to iPhone, iPad, o iPod touch: dispositivo no reconocido en iTunes para Windows y luego sigue las instrucciones paso a paso.