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Check for Physical Damage - Samsung Galaxy Tab S2

View this info to help determine if your device has sustained physical damage.

Precaución If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a Cargo por dispositivo dañado. Device damage examples include, but are not limited to:

Nota If damage is found:

  • Tienes varias opciones de reemplazo disponibles.
  • If you have a LifeProof case, visit this página de asistencia. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

 

Liquid or Corrosion Evidence

Precaución Sigue estas sugerencias con cuidado para evitar daños en el dispositivo:

  • Si el dispositivo se moja, sécalo con un paño limpio y suave.
  • No expongas el dispositivo a agua salada o agua ionizada.
  • Allow the device to air-dry before using it.
  • Los daños físicos en tu dispositivo, como imperfecciones o grietas, pueden reducir significativamente su capacidad de resistir el polvo y el agua.

To identify if your device has water damage, check for:

  • corrosion, discoloration, or fuzzy growth on the charging, headset, SIM or memory ports.
  • moisture under the display screen.
  • Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated.
    Nota Samsung Galaxy Tab S2 uses a white field with pink or red "X" marks to indicate a device that has had no liquid contact. Cuando el indicador entra en contacto con líquido, las cruces se convierten en manchas rosas o rojas en el campo blanco.
    LDI
    Nota The Liquid Damage Indicator (LDI) is located inside of the MicroSD card slot (located on the right edge).
    LDI without Water Damage
    LDI with Water Damage

Nota If damage is found:

  • Tienes varias opciones de reemplazo disponibles.
  • If you have a LifeProof case, visit this página de asistencia. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

 

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Damaged Ports

View the following ports using a bright light and magnifier if possible:

  • Audífono
    Nota The image below is an example and may vary by device.
    damaged headset port
  • SIM tray
    Nota The image below is an example and may vary by device.
    damaged SIM tray
  • USB/Charging
    Nota Los ejemplos de daño en el puerto de carga incluyen, entre otros:
    • Port is loose or wiggles.
    • Bent
    • Corrosión
      Nota The images below are examples and may vary by device.
      damaged charging port

      Corrosión en el puerto de carga
    • Memory card

Nota If damage is found:

  • Tienes varias opciones de reemplazo disponibles.
  • If you have a LifeProof case, visit this página de asistencia. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

 

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Display or Physical Button Issues

Examples of screen damage / button issues include but are not limited to:

  • Bleeding display
    Nota The image below is an example and may vary by device.
    cracks with bleeding display
  • Cracks
    Nota The image below is an example and may vary by device.
    punctures back view
  • Excessive scratches
    Nota The images below are examples and may vary by device.
    rayones
  • Separation
    Nota Examples of separation include but are not limited to (e.g., lens or housing separating from device frame).
    Nota The image below is an example and may vary by device.
    Housing separated from device
  • Missing physical buttons (e.g., volume, power, home, etc.)
    Nota The image below is an example and may vary by device.
    cracks with missing buttons
  • Warping
    Nota Device or screen won't lay flat.
    Nota The image below is an example and may vary by device.
    Warped device
  • Líneas
    Nota Solid line(s) present across the screen.
    Nota The image below is an example and may vary by device.
    Lines accross screen
  • Pixel Deformities
    Nota Caused by physical impact to screen or device.
    Nota The image below is an example and may vary by device.
    Pixels with burn

    Pixel deformities
  • Punctures
    Nota The image below is an example and may vary by device.
    punctures front view


Nota If damage is found:

  • Tienes varias opciones de reemplazo disponibles.
  • If you have a LifeProof case, visit this página de asistencia. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

 

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Missing or Cracked Camera Lenses

  • Missing camera lens
    Nota The image below is an example and may vary by device.
    missing camera lens
  • Cracked camera lens
    Nota The image below is an example and may vary by device.
    cracked camera lens


Nota If a camera lens is missing or cracked, several opciones de reemplazo may be available.
 

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Modificaciones de hardware

Notas:

  • A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.
  • Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
  • Hardware modifications include, but are not limited to:
    • bezels or cases that involve opening the case and removing the original housing.
    • non-removable back case detached.
    • device screens replaced.
    • aftermarket decorations affixed permanently to the device.

Nota If modifications have been made that void the warranty, several opciones de reemplazo may be available.



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