Apple® iPhone® 7 / 7 Plus - Restart / Soft Reset (Frozen / Unresponsive Screen)

Nota Notas:

  • Este dispositivo tiene una batería no extraíble. Este proceso se puede usar para simular que "retiras la batería" cuando el teléfono no responde, se congela o no se enciende.
    Nota If your iPhone is powered on and responsive, refer to Restart/soft reset instructions.
  • For more on how to resolve power issues with your iPhone, refer to these battery troubleshooting steps.

  1. Mantén oprimido el botón Power.
  2. Continue to hold the Power button and press and hold the Volume down button located on the left side of your iPhone.
    Restart key combo
  3. Hold both buttons as the iPhone powers off and back on; release both buttons when the Apple logo appears on the screen.

Nota If you are not able to restart your iPhone using these steps, visit the Asistencia para Apple página.