One Talk℠ - View / Manage Hunt Group

Nota Incoming calls to a company Hunt Group line ring to a group of users as defined by the administrator. There are four ring sequences for the company to use.

Hunt Groups can be managed via the One Talk portal or the My Verizon for Business mobile app. Select an option to view instructions:

One Talk Web Portal
Mi Verizon para clientes comerciales

One Talk Web Portal

  1. Entra a Mi Negocio.
  2. Click Manage Account.
  3. From the Product Tools section, click One Talk.
    Nota To navigate, mouse over each option.
    Click One Talk℠ link
  4. From the quick tasks section, click View/Manage Hunt Group.
    Quick tasks section
  5. From the Hunt Group # column, click the preferred Hunt Group.
    Mange hunt group
  6. Follow the on-screen instructions to complete the desired transaction.
    Hunt group update
  7. From the selected Hunt Group page, click Select Calling Sequence then select one of the following calling sequence:
    • Simultaneous
    • Circular
    • Regular
    • Uniform
    Hunt group calling sequence
  8. Configure the appropriate settings then click Submit.
    Calling sequence settings

Arriba

Mi Verizon para clientes comerciales

  1. Open and sign in to the My Verizon for Business app.
  2. Tap One Talk on the home screen.
  3. Select the group you want to view or edit, then tap the right arrow > (next to Hunt Group).
    Nota If more than one Hunt Group (HG) is on the account, select the appropriate HG.
  4. From the Hunt Group Name screen, tap Edit details.
    Hunt Group Name screen
  5. Edit the following settings as desired, then tap Continue.
    • Hunt Group Name
    • Nombre de identificador de llamadas
    • Zona horaria
    Hunt Group details screen
  6. From the 'Select Calling Sequence' screen, choose the desired value from the Calling Sequence dropdown (e.g., Circular, Regular, Simultaneous Ring, etc.).
    Select Calling Sequence screen
  7. Tap Select from Available Lines, place the desired lines in the queue then tap Confirm.
  8. Tap Continue to proceed to the next screen.
  9. From the Settings screen, configure the following settings then tap Submit:
    • Advance to Next Number (e.g., After 10 Rings, etc.)
    • Check the box to choose whether or not to use call waiting before advancing to the next number
    • Enter Seconds (time before ringing to the next Hunt Group number)
    • Call Forward Number (number to ring after exhausting all Hunt Group members)
    Settings screen

Arriba

isTealiumFlag=true