Samsung Convoy® 4 - Windows® Device Manager Conflicts

If you can't transfer pictures, music or videos between your device and PC, view this info on resolving conflicts.

Inicia el Device Manager.

  • Windows 10
    • Right-Click Start > Device Manager.
  • Windows 8
    • Right-Click Start Screen > All Apps > Control Panel > System and Security > Device Manager.
  • Windows 7
    • Click Start > Control Panel > System and Security > Device Manager.

For detailed instructions and older operating systems, refer to Cómo abrir el Windows Device Manager.

Por lo general, estos dispositivos están instalados:
Nota Depending upon the selected USB connection (e.g., Media device, Camera, USB debugging), some of the devices may not appear.

SAMSUNG Mobile Modem
Ports (COM & LPT)
SAMSUNG Mobile Modem Diagnostic Serial Port (COM x)
Universal Serial Bus controllers
SAMSUNG USB Composite Device

Windows Device Manager con dispositivos instalados

Nota If a red X, yellow ! or yellow ? is displayed to the left of a listed device, a conflict is present and the drivers must be updated or reinstalled.
Nota Los problemas de los controladores también pueden indicarse con una etiqueta de entrada del dispositivo Other Devices o Unknown.
Windows Device Manager muestra dispositivos con errores

Si hay un problema:

  1. Asegúrate de que los controladores del dispositivo estén instalado. Consulta Instalar controladores USB para más información.
    Nota Si los controladores del dispositivo están instalados y el problema persiste, continúa con el paso 2.
  2. Right-click the device then click Update Driver.
    Nota If using Windows Vista, right-click the device then click Update Driver Software.
    Nota El nombre del dispositivo puede ser diferente al del ejemplo.
    Actualizando controlador 1
  3. If presented, select No, not this time then click Next.
    Actualizando controlador 2
  4. Select Install from a list or specific location (Advanced) then click Next.
    Nota If using Windows Vista, click Browse my computer for driver software.
    Actualizando controlador 3
  5. If available, ensure Search for the best driver in these locations and Include this location in the search are selected then enter C:\Program Files\Samsung\Drivers 4.40 into the search window then click Next.
    Nota The driver location can be entered manually or navigated to by clicking Browse.
    Updating Driver Location
  6. Haz clic en Finish.
    Nota If using Windows Vista, click Close.
    Finish Updating Drivers