Windows® 10 - How to Restore, Refresh, or Reset your PC
These procedures apply to the Windows 10 operating system. Ensure your files are backed up and carefully follow the instructions so your data isn't lost.
Consulta el artículo de asistencia para Windows, Recovery options in Windows 10.
To keep your apps and files, it is recommended to click the "Restore from a system restore point" option and follow the directions provided.
If a restore point has not been created prior to this point, click Reset your PC and choose the "Keep my files" option then follow the directions provided.
If the above options are not desired, review the remaining info provided and select the appropriate option.