Eliminar Ransomware del dispositivo - Android™

Nota Need to know info:

  • Ransomware is a type of malware software designed to extort money from someone by locking up their device and personal data files.
  • The device owner is then required to pay a "ransom" to possibly get the device unlocked and restore access to the personal data files.


Choose the appropriate scenario.


Ransomware Detected by Verizon Support & Protection

If prompted, select Delete/Uninstall then tap OK.
Nota Está seleccionado cuando haya un círculo verde.
Threat File Found Threat App Found




Ransomware can't be Removed by Verizon Support & Protection

  1. En la pantalla de inicio, ve a: Apps > Settings.
  2. Tap Security / Security & Screen Lock.
  3. Oprime Device Administrator.
  4. Tap the App to be removed.
    Nota App is active when a check mark is present.
  5. Oprime Deactivate.
  6. Si se te solicita, oprime OK.
  7. Use device specific instructions to remove the app from the device or from the messaging app.




Device is Locked by Ransomware

  1. Use device specific instructions to place the device in Safe Mode.
  2. En la pantalla de inicio, ve a: Apps > Settings.
  3. Tap Apps / App Manager / Manage Apps.
  4. Tap the app to be removed.
  5. Oprime Uninstall.
  6. Oprime OK.
  7. Press the Power button to restart the device.




Tema relacionado: Proteger contra la descarga de malware Ransomware