Detectar daño físico

Use the provided info below to help determine if your device has physical damage.

 Precaución Precaución:

  • Prepaid service customers: Visit a  tienda de Verizon to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
  • Standard service customers: If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a cargo por dispositivo dañado.

 

Nota Si se observan daños:

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