Software Update - Software Upgrade Assistant (HTC)

This helps you update the software on your HTC device using your computer/PC or Mac, in the event an Over-the-Air (OTA) software update fails.

Precaución Precaución:

  • El proceso de actualización del software puede tardar hasta 30-35 minutos (dependiendo de la velocidad de internet).
  • No desconectes el dispositivo de la computadora ni apagues el dispositivo hasta que finalice la actualización.
  • No podrás usar el dispositivo móvil durante el proceso de actualización.

 

Windows®
Macintosh®

 

Windows

  1. Asegúrate de que el Software Upgrade Assistant (SUA) esté instalado. Ingresa a Configuración inicial - Software Upgrade Assistant para obtener ayuda.
  2. Ensure the wireless device:
    • is powered on
    • connected to a compatible computer using the supplied USB cable.
      Nota Si se te solicita, desactiva la configuración de bloqueo, luego vuelve a conectar el dispositivo móvil.
      Nota If the device is not recognized immediately, pull down the notification panel on the phone to switch from "Charge Only" to "File Transfer" or "Software Installation" mode.
  3. When prompted with "Upgrade available", click Upgrade to begin the software upgrade process.
    Nota The "Upgrade available" pop-up window only appears when a software upgrade is available.
    Nota La versión más reciente del software estará disponible en la herramienta SUA/SRA dentro de una semana a partir del lanzamiento de la nueva actualización de software. During this time, the SUA/SRA is unavailable for usage.
    Nota Las imágenes pueden variar en función del dispositivo.
    Ventana emergente de actualización
  4. From the Software Upgrade Assistant page, click Upgrade.
    Haz clic en Actualizar
    Nota La actualización de software comienza una vez que se descarga el paquete de actualización de software y se muestra en la barra de estado el progreso de descarga y actualización.
    Pantalla del proceso de descarga y actualización
  5. Click OK when prompted with "Upgrade complete. Your phone restarts automatically."
    Nota If the update fails to install, refer to the Software Repair Assistant para más información.
    Haz clic en OK
  6. Click Close (located on the lower right) to exit the Software Upgrade Assistant.

 

Tema relacionado: Software Update - Software Upgrade Assistant

 

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Macintosh

  1. Ensure the Software Upgrade Assistant (SUA) software is installed and launched. Refer to Configuración inicial - Software Upgrade Assistant para obtener ayuda.
    Nota After launch, the tool syncs all the picture and music from the PC into the app.
  2. Ensure the wireless device:
    • is powered on
    • connected to a compatible computer using the supplied USB cable.
      Nota If the device is not recognized immediately, pull down the notification panel on the phone to switch from "Charge Only" to "File Transfer" or "Software Installation" mode and set USB Debugging mode to enable en el dispositivo.
  3. After the device is connected, click Transfer & Backup then click File transfer.
    Click File Transfer
  4. If the device is password protected, a notice to unlock the device appears. Enter the password then click OK for the device to be recognized.
    Enter Password and Click OK
  5. Click Upgrade.
    Nota If there is no upgrade available, then the Upgrade button on the Home summary page is disabled.
    Haz clic en Actualizar
  6. Select your device from the list table then click the Upgrade button.
    Nota The download process takes 30-35 minutes depending on the network speed of the computer.
    Nota When the download has finished, the tool starts upgrading the device, which takes 10-15 minutes.
    Select Device to Upgrade
  7. When the upgrade process is complete, click OK then click the Close button to finish the process.
    Nota The phone restarts automatically.
    Click OK then Close

 

Tema relacionado: Software Update - Software Upgrade Assistant

 

Arriba

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