Preguntas frecuentes sobre la opción Recibir en la tienda de Verizon

Get your new devices and accessories fast with free In-Store Pickup.

How it Works and Placing an Order

  1. What's In-Store Pickup and how does it work?

    Verizon's In-Store Pickup lets you buy online and pick up your purchase at a participating Verizon Wireless store or Authorized Retailer.

    It's a free service that saves you time and shipping costs.

  2. ¿Cómo puedo realizar un pedido para recoger en la tienda?

    Para realizar un pedido para recoger en la tienda:

    1. Compra por internet for any item you'd like to purchase.
    2. After you select the quantity and other device options, tap or click Check availability under the Pick up in-store section.
    3. Tap or click the Search for a Store field and enter your ZIP code.
    4. Tap or click Find Stores.
    5. Scroll to the store you want to go to and tap or click Pickup From This Store.
    6. Tap or click Next step and follow the onscreen instructions to complete your purchase.

      Note: If no stores are presented, you may want to expand your mile range.

    Cuando se autorice el pago, recibirás un correo electrónico de confirmación de tu pedido. You'll get another email when your order is ready for pickup at the store.

    Please don't come to the store until you receive an email letting you know your order is ready for pickup.

    To pick up the order at the store:

    Note: When you receive the email stating your order is ready to pick up, the email will also include recommended next steps that you should follow.

    Conoce más acerca de los roles de las cuentas.

  3. Si uso la opción recoger en tienda, ¿debo pagar por internet o en la tienda?

    You need to pay online for In-Store Pickup orders. The titular de la cuenta o el administrador de la cuenta must be present to pick up the order. Conoce más acerca de los roles de las cuentas.

    What do I need to bring to the store to pick up my order?

  4. ¿Dónde está disponible la opción de recoger en tienda?

    In-Store Pickup is currently available across the United States at participating Verizon stores and Authorized Retailers.

  5. What happens if I place my order when the store is closed?

    Orders placed after store business hours will be processed the next business day.

    Please don't go to the store until you receive an email or text notification that your purchase is ready for pickup.

  6. ¿Puedo cambiar la tienda seleccionada para recoger el pedido?

    You can change your store selection any time prior to finishing the online order process.

  7. ¿Todos los dispositivos y accesorios son elegibles para Recoger en la tienda?

    No, por el momento, no todos los artículos son elegibles para recoger en la tienda. If an item isn't eligible, you won't see In-Store Pickup listed as an option for that item.

  8. Are SIM cards eligible for in-store pickup?

    Yes, to pick up a free 4G LTE SIM card for a new line on your account you can:

    • Go to a Verizon Retail store and get the SIM card that day.
    • Pick up in the store after pre-ordering:

    To get a free SIM card as a replacement for an existing line on your account, you can go to any Verizon Retail store and get the SIM card that day. Pre-ordering for in-store pickup isn’t available for SIM cards for existing lines of service.

  9. ¿Puedo pedir mi dispositivo por anticipado por internet y recogerlo en la tienda?

    Por el momento, los artículos con pedido anticipado y pedido pendiente no son elegibles para la opción de recoger en tienda.

  10. Can I use In-Store Pickup to order the latest device when it's released?

    New devices may not be eligible for In-Store Pickup as soon as they're released. The stores need to have sufficient stock before In-Store Pickup is available.

    Si un dispositivo es elegible para la opción de recoger en la tienda, verás la opción habilitada en la sección de pago por internet.

  11. ¿Por qué no aparece la opción de recoger en la tienda cuando trato de pagar?

    No todos los artículos son elegibles para recoger en la tienda. Si los artículos que compraste no están disponibles en alguna tienda cercana, o si no estás en una ubicación elegible, la opción de recoger en la tienda no estará disponible al pagar.

  12. ¿Puedo seleccionar diferentes tiendas para recoger mi pedido en la tienda?

    No, you can only select one store per order to pick up your items.

Picking up Your Order

  1. When can I get the equipment I ordered with the In-Store Pickup option?

    You'll receive an email (and text message, if you selected that option during the order process) when your In-Store Pickup order is ready to be picked up.

    Note: The email will also have recommended next steps that you should follow.

  2. What do I need to bring to the store when picking up my In-Store Pickup order?

    Here's what you'll need depending on how you paid for your order:

    Credit/Debit card, Masterpass®* and Apple Pay®* payments

    • Una identificación con foto válida emitida por el gobierno
    • The credit card or debit card that was used to place the order online. For Masterpass and Apple Pay you still need to bring in your physical card to pick up your order.

    *The Masterpass and Apple Pay options are only available to existing Verizon customers when placing an In-Store Pickup order online.

  3. How long will the store hold the order I placed using In-Store Pickup?

    The store will hold your order for 3 days, starting from the date you placed the order online. Any items not picked up within 3 days are automatically canceled. You should receive a refund to your credit card within 3-5 business days.

  4. When using In-Store Pickup, where do I pick up my order?

    You can pick up your order from the participating Verizon store or Authorized Retailer que seleccionaste por internet durante el proceso de pedido. Cuando llegues, informa al representante de ventas que compraste con la opción de recoger en la tienda.

    Note: The email will also have recommended next steps that you should follow.

  5. If I placed an In-Store Pickup order, can I have someone pick it up for me?

    El titular de la cuenta o el administrador de la cuenta must be present to pick up the order at the store. Learn more about Account roles.

    Be sure to bring the following items to the store:

    Credit/Debit card, Masterpass* and Apply Pay* payment

    • Una identificación con foto válida emitida por el gobierno
    • The credit card or debit card that was used to place the order online

    The Masterpass and Apple Pay options are only available to existing Verizon customers when placing an In-Store Pickup order online.

  6. If I use In-Store Pickup, can I add to or change my order once I get to the store?

    Yes. When you arrive at the store, just tell the Sales Representative that you'd like to update your order.

Canceling or Returning an Order

  1. ¿Cómo cancelo mi pedido para recoger en la tienda?

    To cancel an In-Store Pickup order, please contáctanos.

    Note: Any items not picked up within 3 days are automatically canceled. You should receive a refund to your credit card or debit card within 3-5 business days.

  2. How do I return or exchange items from an In-Store Pickup order?

    If you picked up your merchandise at a Verizon store:

    • You can do a return or exchange at any Verizon store
    • You cannot do a return or exchange at any Authorized Retailer

    If you picked up your merchandise at an Authorized Retailer:

    • You can do a return at any Verizon store or at the same Authorized Retailer from which you picked up your merchandise
    • You can do an exchange at any Verizon store, but cannot do an exchange at any Authorized Retailer

    All returns must be within the return period specified in our Política de devoluciones. Se puede aplicar un cargo por devolución.

  3. ¿Dónde puedo encontrar información sobre otras opciones de envío disponibles?

    Consulta nuestra Preguntas frecuentes sobre envíos for more information about other shipping options.

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