How to use Verizon Messages (Message+) on Apple® devices

Verizon Messages (Message+) is a texting app that lets you sync your texting conversations across all your compatible devices.

To learn more about Verizon Messages (Message+), visit our Preguntas frecuentes sobre Verizon Messages (Message+).

Using Android®? Go to our How to Use Verizon Messages (Message+) on Android página.

Select a topic below to see step-by-step instructions:

Set Up and Manage your Verizon Messages (Message+) Account

    To use Verizon Messages (Message+), you need a dispositivo compatible. You can download Verizon Messages (Message+) through the Apple® App Store® on your device for no charge.*

    *Data charges may apply while downloading if connected to the Verizon Wireless network.

    Steps vary by operating system and device type:

    Set Up Verizon Messages (Message+) on iPhone

    Refer to the steps below to download and set up Verizon Messages (Message+) on iPhone. For iPad setup, refer to the steps on setting up Verizon Messages (Message+) on iPad.

    1. Open the App Store app on your mobile iPhone or iPad.
    2. Enter "Verizon Messages" in the Search field, and tap Search.
    3. Select Message+ from the search results.
    4. Tap GET and follow the prompts.

      Nota:Se te puede solicitar que ingreses tu contraseña de identificación de Apple antes de que la aplicación se instale.

    5. Once the app is installed, open it.
    6. If prompted, read and accept the Terms & Conditions.
    7. Tap Start Messaging.
    8. If desired, edit the nickname for the device.
    9. Enter your mobile phone number.
    10. Tap Send Code.
    11. You'll receive a free text on your phone with a security code. Enter the code in the app on the device to set it up on your Verizon Messages (Message+) account.

    You've successfully downloaded Verizon Messages (Message+) and added your Apple device to your account.

    Set Up Verizon Messages (Message+) on iPad

    Follow these steps to download and set up Verizon Messages (Message+) on iPad. Note: Before you can connect to Verizon Messages on iPad you'll need to set it up on your smartphone first.

    1. Open the App Store app on your iPad.
    2. Enter "Verizon Messages" in the Search field.
    3. Tap the Search key.
    4. Select Verizon Messages from the search results.
    5. Tap INSTALL and follow the prompts.

      Note: You may see ENABLE instead of INSTALL. This means the app is on your device but has been disabled. Tap ENABLE to start using Verizon Messages.

    6. Once the app is installed, open it.
    7. If prompted, read and accept the Terms & Conditions.
    8. Tap Start Messaging.
    9. If desired, edit the nickname for the device.
    10. Enter your mobile phone number.
    11. If you see a prompt requesting camera access for Message+ tap Ok. The app needs access to your camera because you will be scanning a QR code to activate your iPad.
    12. If you see a prompt asking you to "Allow Message+ to take pictures and record video" tap Allow.
    13. Open the Message+ app on your smartphone and open the message with the QR code.
    14. Scan the QR code with the iPad. Learn more about QR codes.

    You've successfully downloaded Verizon Messages and added your iPad to your account.

    Remove a Device from Your Account
    1. Oprime el ícono Settings.
    2. Tap Manage Devices.
    3. Tap Disconnect next to the device you want to remove.
    4. Oprime OK.

    You've successfully removed a device.

Send Messages

    Tomar, editar y enviar una foto

    To take, edit and send a picture from Verizon Messages (Message+):

    1. From the main Conversations screen, select the contact you want to text.
    2. Tap the + icon in the bottom-left corner.
    3. Tap the Camera icon.

      Note: Tap Gallery to select a picture you've already taken.

    4. Tap the Camera icon to take a picture.
    5. Tap any of the edit options at the top of the screen to edit your picture as desired.
    6. Tap the Send icon.

    You've successfully taken, edited and sent a picture from Verizon Messages (Message+).

    Grabar, editar y enviar un video

    To record, edit and send a video from Verizon Messages (Message+):

    1. From the main Messages screen, select a contact to message.
    2. Tap the + icon in the bottom-left corner.
    3. Tap the Camera icon.

      Note: You can also tap Gallery to find and send a video you've previously recorded.

    4. Tap the Video icon.
    5. Tap the Video icon again to start recording, and tap it again to stop recording.
    6. Tap the Send icon to send your video.

    You've successfully recorded and sent a video from Verizon Messages (Message+).

    Encontrar y enviar desde internet

    To find something online and send it in a message:

    1. From an open conversation, tap the + icon in the bottom-left corner.
    2. Tap Search.
    3. Ingresa tus términos de búsqueda.

      Note: Images are the default search result type. You can also select Videos or GIFs.

    4. Selecciona el artículo que deseas enviar.
    5. Tap any of the edit options at the top of the screen to edit your picture as desired.
    6. Tap the Send icon.

    You've successfully search for an item on the web and sent it through Verizon Messages (Message+).

    Send a Glympse®

    Para enviar un Glympse de tu ubicación actual:

    1. From a conversation, tap the + icon.
    2. Tap Glympse.

      Note: If prompted, accept the terms and conditions.

    3. Select what information you want to send to the person you're texting:
      • Share Location - Show the other person your current location on the map and let them follow your location for the amount of time you select. You can also add a destination.
      • Request Location - Send a message asking to see where the other person is on a map.
      • Home - Share your location until you get home.
      • Work - Share your location until you get to work.

    4. Si se te solicita, oprime Send Glympse.

      Note: If you aren't prompted to do this, your Glympse will be sent automatically.

    Haz enviado con éxito un Glympse.

    Visita Glympse.com para obtener más información.

    Access Yelp®

    You can find information and ratings about restaurants, coffee shops and other places right from Verizon Messages (Message+). To access Yelp through Verizon Messages (Message+):

    1. From an open conversation, tap the + icon in the bottom-left corner.
    2. Tap Places on Yelp.
    3. Search for and select the place you'd like to go.

    You can then send this information to your friends, family, etc.

    Note: If the recipient doesn't have Verizon Messages (Message+), they'll receive a link to information about the location.

Eliminar mensajes y conversaciones

    Borrar mensajes

    Para borrar mensajes:

    1. In a conversation, tap the Menu icon in the top-right corner of the screen.
    2. Tap Edit Conversation.
    3. Select the message(s) you want to delete by tapping the circle next to the message.

      Note: You can select multiple messages or tap Select All to delete all messages in the conversation.

    4. Oprime Delete.

    Has eliminado correctamente un mensaje.

    Borrar conversaciones
    1. On the main Messages screen, touch the conversation you'd like to delete and swipe left.
    2. Oprime Delete.

    Has eliminado correctamente una conversación.

Use Auto-Reply

    Set Up Auto-Reply

    To set up Auto Reply:

    1. Oprime el ícono Settings.
    2. Tap Auto Reply.
    3. Tap Add new message…
    4. Enter your Auto Reply message and tap Save.
    5. Select a date and time for your Auto Reply to automatically turn off.
    6. Tap the Auto Reply switch to turn it on.

      Note: When the switch is green, Auto Reply is on.

    You've successfully set up Auto Reply.

    Note: You can go to the Verizon Messages website to turn on Auto Reply. Tap or click the Navigation Menu icon in the top-right corner of the page and select Settings. Then follow the onscreen prompts to create your Auto Reply.

    Turn Off Auto-Reply

    To stop sending Auto Reply messages before the date/time it is set to automatically turn off:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap Auto Reply.
    3. Tap the Auto Reply switch to turn it off.

      Note: When the switch is gray, Auto Reply is off.

    You've successfully turned off Auto Reply.

Mensajería grupal

    Create a Group Message

    To create a group message with Verizon Messages (Message+):

    1. On the main Messages screen, tap the Pencil icon.
    2. Tap Create New Group.
    3. Tap Name Your Group and enter a name for the group.
    4. If desired, tap Add Photo and follow the prompts to take or select a picture for your group.
    5. Oprime Next.
    6. Tap the + icon next to the contacts you want to add to the group.

      Note: Group messages can have up to 250 participants.

    7. Tap Create in the upper-right corner.

    You've successfully created a group message. Now you can send a message to all the participants in your new group.

    Access Details and Manage a Group

    To view details about a group and add or remove participants:

    1. With the group conversation open, tap the Menu icon in the top-right corner of the screen.
    2. Tap Group Details to see information about the group.
      • To remove a participant:
        • Select a participant.
        • Tap Remove from the group.
        • oprime Yes.
      • To add a participant:
        • Tap Add Participant.
        • Select the contact you want to add to the group.

    You've successfully viewed details and managed a group.

    Mute a Group Conversation

    If you don't want to receive notifications for a certain group conversation, you can mute it. You'll still receive the conversation's messages, but you won't be notified every time someone replies to the conversation.

    To mute a conversation:

    1. With the group conversation open, tap the Menu icon in the top-right corner of the screen.
    2. Tap Mute.

    You've successfully muted the group conversation.

Personalize your Experience

    Cargar una foto o avatar de perfil

    To upload a profile photo or avatar:

    1. From the main Messages screen, tap the Settings icon.
    2. Tap Tap to Set Photo.
    3. Tap Add Photo.
    4. Tap Take Photo.

      Note: You can also select Choose Photo to use a picture you've already taken, or select Search to find and use an image on the web.

    5. Resize and center your picture as desired.
    6. Tap Choose.

    Has cargado correctamente una foto o avatar de perfil.

    Customize the Appearance of Conversations

    You can customize the background, bubble style and font of all your conversations. You can also have unique backgrounds for each individual conversation.

    To customize the appearance of all your conversations:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap Backgrounds.
    3. Select the background you want to use.

      Note: You can also tap the + icon to take a new picture or select a photo from your device's gallery or the web. Then follow the onscreen prompts to edit the picture as desired.

    4. Oprime Guardar.
    5. Tap Conversation Bubble.
    6. Modify the options as desired and tap Save.
    7. Tap Font.
    8. Select the font style and size you want.
    9. Oprime Guardar.

    Has personalizado correctamente tus conversaciones.

    Customize the Background of a Specific Conversation

    To customize the background of an individual conversation:

    1. In the conversation you'd like to customize, tap the Menu icon in the top-right corner of the screen.
    2. Tap Tap to set the background.
    3. Tap Search and enter a search term to find an image on the web to use as your background.

      Note: You can also select Take Photo to take a new picture for your background, or select Choose Photo to use a picture you've previously taken as your background.

    4. Select the image you want to use.
    5. Edit the image as desired using the edit tools at the top of the screen, and then tap the Send icon.

    You've successfully customized the background of your conversation.

Usar programación de mensajes

    Programa un mensaje

    To write a message now and schedule it to send later:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap Scheduled Messages.
    3. Tap the + icon in the top-right corner.
    4. Tap the To field and add one or more contacts.

      Note: You can enter a contact name or phone number, or you can select a contact from the RECENT CONTACTS list.

    5. Tap the Type a message field and enter your message.
    6. Tap the Schedule icon (i.e., clock with an arrow around it).
    7. Selecciona una fecha y hora para enviar el mensaje.
    8. Tap Schedule.

    Has programado correctamente un mensaje.

    Note: You can also schedule any message to send later by touching and holding the Send icon and selecting the date and time you want it to send.

    Cancelar un mensaje programado

    Para cancelar un mensaje programado:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap Scheduled Messages.
    3. Touch the message you want to delete and swipe it left.

    Has cancelado correctamente un mensaje programado.

Send Gifts

    Envía un eGift
    1. From within a conversation, tap the + icon.
    2. Tap eGift Cards.
    3. Select the eGift that you want to send.
    4. If available, select the eGift style you like.
    5. Selecciona la cantidad.
    6. Escribe tu mensaje.
    7. Elige cómo quieres pagar por el eGift:
      • Charge My VZ Account: When you charge an eGift to your Verizon Wireless account, it will appear on your next month's bill.
      • Credit Card: You can use a new credit card or select one you've previously used and saved.
      Para pagar con una tarjeta guardada:
      • Selecciona la tarjeta que deseas usar.
      • Ingresa tu PIN.
      Para pagar con una nueva tarjeta:
      • Tap Add a credit card.
      • Ingresa la información de tu tarjeta de crédito.
      • If you plan to buy future eGifts with this card, select Save this card info. The next time you buy an eGift, you can select the saved account, and you won't be asked to enter your card information again.
      • Toca Add (Agregar).

        Note: If you saved your card, you'll be asked to create a PIN. Enter your same PIN twice to verify it, and tap Create Pin. Your PIN must be 4-6 numbers. La próxima vez que elijas esta cuenta guardada, se te pedirá el PIN para verificar tu compra.
         
    8. Tap Purchase.

    Recibirás un mensaje de texto confirmando que la compra se efectuó.

    El Titular de la cuenta will receive an email that a purchase was made.

    Add a Credit Card for Sending eGifts

    When you add a credit card, buying eGifts is even quicker because you don't have to enter your card info each time. You can save a credit card when you buy an eGift or from the main Messages screen:

    1. Oprime el ícono Settings.
    2. Tap eGift Catalog.
    3. Tap the Settings icon in the top-right corner of the screen.
    4. Tap Add a credit card.
    5. Ingresa la información de tu tarjeta de crédito.
    6. Oprime Guardar.
    7. If prompted, create a PIN. Se te pedirá este PIN al pagar un eGift con una tarjeta de crédito guardada. Tu PIN debe tener entre 4 y 6 números. Enter the PIN twice to verify and tap Create Pin.

    You've successfully added a new credit card for future payment. Next time you buy an eGift you'll be able to save time by selecting your saved card.

    Eliminar una tarjeta de crédito para eGifts

    You can delete a saved credit card that you no longer want to use for eGifts. Si olvidas el PIN de tu tarjeta de crédito, tendrás que eliminar todas las tarjetas de crédito que hayas guardado y luego volver a agregarlas. Se te pedirá que crees un PIN nuevo cuando vuelvas a agregar tu tarjeta.

    To remove a saved credit card:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap eGift Catalog.
    3. Tap the Settings icon in the top-right corner of the screen.
    4. Tap the Trash icon next to the card you want to delete.
    5. Tap Remove Card.

    You've successfully deleted a saved credit card from your Verizon Messages (Message+) account.

    Change your eGift Credit Card PIN

    You can change your credit card PIN anytime in Verizon Messages (Message+). You'll need to know your current PIN to change it. If you've forgotten your current PIN, you can reset your PIN.

    To change your PIN:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap eGift Catalog.
    3. Tap the Settings icon in the top-right corner of the screen.
    4. Tap Change Pin.
    5. Ingresa tu PIN actual.
    6. Ingresa tu PIN nuevo.
    7. Enter your new PIN again to verify it.
    8. Tap Change Pin.

    You've successfully changed your PIN.

    Reset your eGift Credit Card PIN

    If you've forgotten your current PIN, you can reset your PIN. This will delete all your saved credit cards from Verizon Messages (Message+). Then you can add your cards again and create a new PIN.

    Para restablecer tu PIN:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap eGift Catalog.
    3. Tap the Settings icon in the top-right corner of the screen.
    4. Tap Change Pin.
    5. Tap Forgot Pin?
    6. Tap Reset Pin.
    7. Tap Add a credit card.
    8. Ingresa la información de tu tarjeta de crédito.
    9. Oprime Guardar.
    10. Enter a new PIN.

      Note: Your PIN must contain 4-6 numbers.

    11. Enter the PIN again to verify it.
    12. Tap Create Pin.
    13. Oprime OK.

      Note: If you have additional credit cards you want to save to your account, repeat steps 7-9 for each card.

    You've successfully reset your PIN. You'll be asked to enter your PIN anytime you use a saved credit card to purchase an eGift in Verizon Messages (Message+).

    Buy Data and Send it to a Verizon Wireless Customer

    With data gifting, you can buy and send data as a gift to any Verizon Wireless customer, right from your device. To learn more refer to the Preguntas frecuentes sobre Regalo de datos.

    To buy and send data:

    1. While in a conversation, tap the + icon.
    2. Tap eGift Cards.
    3. Tap Verizon Mobile Data.
    4. Select how much you want to send.
    5. Enter a message to the recipient.
    6. Tap Purchase in the top-right corner of the screen.

    You've successfully sent a data gift. The cost will be charged to your Verizon account and will appear on your next month's bill.

Llamadas

    Confirm HD Voice is Enabled on your iPhone

    Before you can use Calling on a tablet or smartwatch, you must have HD Voice set up on your phone line.

    To confirm HD Voice is enabled:

    1. On your iPhone, open your Settings.

      Note: These steps are for iPhone. If you have an Android, go to our Confirm HD Voice Is Enabled on Your Phone page for instructions to complete this step. Then return to this page to finish setting up your iPad.

    2. Oprime Cellular.
    3. Oprime Cellular Data Options.
    4. Oprime Enable LTE.

    Make sure Voice & Data is checked. If it's not, tap Voice & Data to enable HD Voice.

    Note: You can also check if HD Voice is on your line by going to the Productos y apps en Mi Verizon en el navegador de tu computadora o teléfono móvil.

    Set or Update your Emergency Address

    Your emergency address will be given to emergency services if you dial 911 from your iPad in case of an emergency. See the Emergency Address section en nuestras preguntas frecuentes para obtener información adicional.

    To add or change your emergency address:

    1. Oprime el ícono Settings.
    2. Tap UPDATE next to Emergency 911 Address.
    3. Update your address as needed.
    4. Oprime Guardar.

    You've successfully added or updated your emergency address.

    By entering an emergency address, you are providing information to the Network that determines how your 911 call will route and will be provided to emergency services if you are unable to report your physical location. This address will be used if you call 911 using the Verizon Messages (Message+) app. This information is not used for billing or other purposes. Whenever possible, use your phone to call 911 in an emergency and tell the 911 operator where you are.

    Enable the Calling Feature on iPad

    To enable Calling for iPad:

    1. Confirm you have HD Voice on your phone line.
    2. Download or update the Verizon Messages (Message+) app from the Apple App Store. You may have to follow the onscreen instructions to link the iPad to your smartphone. For step-by-step instructions, go to the Set Up Verizon Messages .
    3. Provide your emergency address when prompted.* This location will be given to emergency services if you dial 911 from your iPad in case of an emergency. Consulta la sección Dirección de emergencia en nuestras preguntas frecuentes para obtener información adicional.

    You can now make and receive calls on your iPad. Repite los pasos 1 a 3 en cada tablet que quieras conectar a tu smartphone. You can connect up to 5 tablets total.

    *By entering an emergency address, you are providing information to the Network that determines how your 911 call will route and will be provided to emergency services if you are unable to report your physical location. This address will be used if you call 911 using the Verizon Messages (Message+) app. This information is not used for billing or other purposes. Whenever possible, use your phone to call 911 in an emergency and tell the 911 operator where you are.

    Activar y desactivar la función de llamadas

    To turn the Calling feature on and off on iPad:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap the Calling switch to turn it on or off.

      Note: When the switch is green, Calling is turned on.

    You've successfully turned the Calling feature on or off.

    Note: If you’ve never added your emergency address, you may be prompted to do it after turning Calling on. You must have an emergency address saved on your account to use Calling on a tablet.

    By entering an emergency address, you are providing information to the Network that determines how your 911 call will route and will be provided to emergency services if you are unable to report your physical location. This address will be used if you call 911 using the Verizon Messages (Message+) app. This information is not used for billing or other purposes. Whenever possible, use your phone to call 911 in an emergency and tell the 911 operator where you are.

    Make a Call Through Verizon Messages (Message+) on iPhone or iPad

    To place a call from Verizon Messages (Message+):

    1. From the main Messages screens, tap the Phone icon at the bottom of the screen.
    2. Call a phone number using the dialpad, or tap Contacts at the top of the screen to select a person in your Contacts list.

    You've successfully called someone through Verizon Messages (Message+).

    Note: You can also call a contact from within their conversation screen. Tap the Phone icon in the top-right corner of the screen. If the person you’re calling has HD Video Calling enabled, you’ll see the Video icon as well. You’ll be able to switch from video call to voice call during your conversation.

Apple and iPhone are registered trademarks of Apple Inc. Android is a trademark of Google, Inc.

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