Cómo usar Verizon Messages (Message+) en dispositivos Android®

Verizon Messages (Message+) is a texting app that lets you sync your texting conversations across all your compatible devices.

To learn more about Verizon Messages (Message+), visit our Preguntas frecuentes sobre Verizon Messages (Message+).

Have an Apple® device? Go to our How to Use Verizon Messages (Message+) on Apple devices page.

Select a topic below to see step-by-step instructions:

Set Up and Manage your Verizon Messages (Message+) Account

    To use Verizon Messages (Message+), you need a dispositivo compatible. You can download Verizon Messages (Message+) through the Google Play™ Store on your device for no charge.*

    *Data charges may apply while downloading if connected to the Verizon Wireless network.

    Set Up Verizon Messages (Message+) on a Smartphone

    Verizon Messages (Message+) comes already installed on many Verizon Android smartphones. If it's not on your phone follow the steps below. For tablet setup, refer to the steps on setting up Verizon Messages (Message+) on a tablet.

    1. Open the Play Store app on your mobile phone or tablet.
    2. Enter "Verizon Messages" in the Search field.
    3. Tap the Search key.
    4. Select Verizon Messages from the search results.
    5. Tap INSTALL and follow the prompts.

      Note: You may see ENABLE instead of INSTALL. This means the app is on your device but has been disabled. Tap ENABLE to start using Verizon Messages.

    6. Once the app is installed, open it.
    7. If promoted, read and accept the Terms & Conditions.
    8. Tap Start Messaging.
    9. If desired, edit the nickname for the device.
    10. Enter your mobile phone number.
    11. Tap Send Code.
    12. You'll receive a free text on your phone with a security code. Enter the code in the app on the device to set it up on your Verizon Messages (Message+) account.

    You've successfully downloaded Verizon Messages and added your Android device to your account.

    Set Up Verizon Messages (Message+) on Palm or a tablet

    Verizon Messages (Message+) comes already installed on many Verizon Android devices. If it's not on your device:

    1. Open the Play Store app on your mobile phone or tablet.
    2. Enter "Verizon Messages" in the Search field.
    3. Tap the Search key.
    4. Select Verizon Messages from the search results.
    5. Tap INSTALL and follow the prompts.

      Note: You may see ENABLE instead of INSTALL. This means the app is on your device but has been disabled. Tap ENABLE to start using Verizon Messages.

    6. Once the app is installed, open it.
    7. If promoted, read and accept the Terms & Conditions.
    8. Tap Start Messaging.
    9. If desired, edit the nickname for the device.
    10. Enter your mobile phone number.
    11. If you see a prompt requesting camera access for Message+ tap OK. The app needs access to your camera because you will be scanning a QR code to activate your Palm or tablet.
    12. If you see a prompt asking you to "Allow Message+ to take pictures and record video" tap Allow.
    13. Open the Message+ app on your smartphone and open the message with the QR code.
    14. Scan the QR code with the Palm or tablet. Learn more about QR codes.

    You've successfully downloaded Verizon Messages and added your Palm or Android tablet to your account.

    Remove a Device from your Account
    1. Tap the Menu icon in the top-right corner of the screen.
    2. Oprime Configuración.
    3. Toca Account.
    4. Tap Manage Devices.
    5. Tap Disconnect next to the device you want to remove.
    6. Oprime OK.

    You've successfully removed a device.

Send Messages

    Tomar y enviar una foto

    To take and send a picture from Verizon Messages (Message+):

    1. From the main Conversations screen, select the contact you want to text.
    2. Tap the + icon in the bottom-left corner.
    3. Tap Camera.

      Note: You can also tap Gallery to select a picture you've already taken.

    4. Tap PHOTO.
    5. Tap the Camera icon to take a picture.
    6. Tap the Send icon.

      Note: If desired, you can also enter a message to send with your picture before tapping Send.

    You've successfully sent a picture from Verizon Messages (Message+).

    Grabar, editar y enviar un video

    To record, edit and send a video from Verizon Messages (Message+):

    1. From the main Conversations screen, select the contact you want to text.
    2. Tap the + icon in the bottom-left corner.
    3. Tap Camera.
    4. Tap PHOTO.
    5. Touch and hold the Camera icon to start recording.
    6. Lift your finger off the Camera icon to stop recording.
    7. Edit the video as desired and tap Attach.
    8. Tap the Send icon.

      Note: If desired, you can also enter a message to send with your picture before tapping Send.

    You've successfully recorded, edited and sent a video from Verizon Messages (Message+).

    Encontrar y enviar desde internet

    To find something online and send it in a message:

    1. From an open conversation, tap the + icon in the bottom-left corner.
    2. Tap Media Search.
    3. Ingresa tus términos de búsqueda.

      Nota: Las imágenes son el tipo de resultado de búsqueda predeterminada. También puedes seleccionar archivos GIF o videos.

    4. Selecciona el artículo que deseas enviar.
    5. Tap Attach.
    6. Tap the Send icon.

    You've successfully sent an online image or video through a media search.

    Send a Glympse®

    Para enviar un Glympse de tu ubicación actual:

    1. From an open conversation, tap the + icon in the bottom-left corner.
    2. Tap Glympse.

      Note: If prompted, accept the terms and conditions.

    3. Select what information you want to send to the person you're texting:
      • Share My Location - Show the other person your current location on the map and let them follow your location for the amount of time you select from the dropdown
      • Request Location - Ask to see where the other person is on a map
      • Meet Me @ - Send a specific location where you want to meet the other person
        • Tap Add Destination.
        • Tap Location Search and enter your search terms.
        • Select the location from the search results.

    4. Tap Send in the top-right of the screen.

    Haz enviado con éxito un Glympse.

    Visita Glympse.com para obtener más información.

    Access Yelp®

    You can find information and ratings about restaurants, coffee shops and other places right from Verizon Messages (Message+). To access Yelp through Verizon Messages (Message+):

    1. From an open conversation, tap the + icon in the bottom-left corner.
    2. Tap Places.
    3. Select the place you'd like to go.

    You can then send this information to your friends, family, etc.

    Note: If the recipient doesn't have Verizon Messages (Message+), they'll receive a link to information about the location.

Delete and Restore Messages and Conversations

    Borrar mensajes

    Para borrar mensajes:

    1. In a conversation, touch and hold a message you want to delete.
    2. Tap Delete Messages.

      Note: You can select additional messages to delete at the same time or tap ALL to delete all messages in the conversation.

    3. Tap the Trash Can icon in the top-right corner of the screen.

    Has eliminado correctamente un mensaje.

    Borrar conversaciones

    To delete a whole conversation:

    1. Touch and hold the conversation you want to delete.
    2. Oprime Delete Conversation.
    3. Oprime Delete.

    Has eliminado correctamente una conversación.

    Restore Last 90 Days of Messages

    Verizon Messages (Message+) stores your messages from the last 90 days.

    1. Tap the Menu icon.
    2. Oprime Configuración.
    3. Toca Account.
    4. Oprime Restore Messages.
    5. Select whether to restore from the SD card or from online.

    You've successfully restored your messages.

Use Auto-Reply

    Set Up Auto-Reply

    To set up Auto-Reply:

    1. Tap the Navigation Menu icon in the top-left corner of the screen.
    2. Tap the Auto-Reply switch to turn it on.
    3. Tap Add a New Message to write your own Auto-Reply message.
    4. Enter your message and tap Save.
    5. Select a duration or date to turn off your Auto-Reply message.
    6. Oprime Start.

    Has configurado correctamente la respuesta automática.

    Note: You can go to the Verizon Messages website to turn on Auto-Reply. Tap or click the Navigation Menu icon in the top-right corner of the page and select Settings. Then follow the onscreen prompts to create your Auto-Reply.

    Turn Off Auto-Reply

    To stop sending Auto-Reply messages:

    1. On the main Conversations screen, tap the Navigation Menu icon in the top-left corner of the screen.
    2. Tap the Auto-Reply switch to turn it off.
    3. Oprime Stop.

    You've successfully turned off Auto-Reply.

Mensajería grupal

    Create a Group Message

    To create a group message with Verizon Messages (Message+):

    Note: Group messages can have up to 250 participants.

    1. On the main Conversations screen, tap the Pencil icon.
    2. Enter the contacts you want to include in the To field.

      Note: Make sure MMS is selected in the Recipients reply to field. If you select Just Me, all responses to your message will be sent to you only, not the rest of the group.

    3. Ingresa tu mensaje.
    4. Tap the Send icon in the bottom-right corner of the screen.

    You've successfully created a group message.

    Access Details and Manage a Group

    To view the recipient list and add or remove recipients:

    1. Tap the group picture at the top of the conversation to see a list of participants in the group.
    2. Tap Create Message.
    3. If you want to add a recipient, enter a contact name in the To field at the top of the screen.
    4. If you want to remove a recipient, touch and hold the contact name and tap Remove Recipient.

    You've successfully viewed details and managed a group.

    Mute a Group Conversation

    If you don't want to receive notifications for a certain group conversation, you can mute it. You'll still receive the conversation's messages, but you won't be notified every time someone replies to the conversation.

    To mute a conversation:

    1. On the main Conversations screen, touch and hold the group conversation that you want to mute.
    2. Tap Mute Conversation.

      Note: To unmute a conversation, touch and hold the group and tap Unmute Conversation.

    You've successfully muted the group conversation.

Personalize your Experience

    Cargar una foto o avatar de perfil

    To upload a profile photo or avatar:

    1. On the main Conversations screen, tap the Navigation Menu icon in the top-left corner.
    2. Tap Set Avatar.
    3. Tap Tap To Set Public Photo (Optional).
    4. Select one of the options for finding a picture.
    5. Follow the onscreen prompts to select a picture to edit.
    6. Frame your picture as desired and tap Save.

    Has cargado correctamente una foto o avatar de perfil.

    Customize the Appearance of Conversations

    You can customize all your conversations with the same settings, or each conversation can be customized differently. You can customize the background, bubble style, font and notification tone.

    To customize the appearance of a conversation:

    1. On the main Conversations screen, select a conversation you'd like to customize.
    2. Tap the Menu icon in the top-right corner of the screen.
    3. Tap Customize.
    4. Tap Backgrounds.
    5. Selecciona el fondo que desees.

      Note: You can add your own picture by tapping the Plus Sign button. Or tap the Pallet button to change the header and background colors.

    6. Tap the Back icon in the top-left corner.
    7. Tap Conversation Bubble.
    8. Selecciona el tipo de burbuja que desees.
    9. Tap the Back icon in the top-left corner.
    10. Tap Tones.
    11. Selecciona el tono de notificación que desees para tus mensajes desde el contacto seleccionado.
    12. Tap the Back icon in the top-left corner.
    13. Tap the Back icon to return to the conversation.

    Has personalizado correctamente tu conversación.

    Configurar una firma

    Para configurar una firma que aparecerá en todos los mensajes que envíes:

    1. From the main Conversations screen, tap the Navigation Menu icon in the top-left corner.
    2. Oprime Configuración.
    3. Tap Application.
    4. Tap the Enable Signature switch to turn it on.
    5. Tap Auto Signature.
    6. Ingresa la firma que desees.
    7. Tap SET.
    8. Tap the Back button twice to go back to the Conversation List screen.

    Has configurado correctamente una firma.

Usar modo Driving

    Driving mode can be turned on manually or automatically with a paired Bluetooth® connection.

    Manually Turn On Driving Mode

    Para activar manualmente el modo "Driving":

    1. On the main Conversations screen, tap the Navigation Menu icon in the top-left corner.
    2. Tap the Driving Mode switch to turn it on.
    3. A notification will pop up when you use it for the first time. Tap Close.

    Driving Mode is turned on when a car icon appears at the top of the main Conversations screen.

    Set Driving Mode to Turn On by Bluetooth Connection

    To automatically turn on Driving Mode with a Bluetooth connection:

    1. On the main Conversations screen, tap the Navigation Menu icon in the top-right corner.
    2. Oprime Configuración.
    3. Oprime Driving Mode.
    4. Paired Bluetooth devices will be listed. Tap the switch next to the Bluetooth device you want to have trigger Driving Mode automatically (blue means on).

      Note: You can also pair a new device by selecting Add a device that will open your device's Bluetooth settings.

    You’ve successfully set up automatic Driving Mode.

    Desactivar modo Driving

    To manually turn off Driving Mode:

    1. On the main Conversations screen, tap the Navigation Menu icon in the top-left corner.
    2. Tap the Driving Mode switch to turn it on.

    Has desactivado correctamente el modo Driving.

    Configurar un contacto para recibir un Auto-Glympse

    Contacts on the Auto-Glympse list will automatically be sent an Auto-Glympse when Driving Mode is turned on.

    To set a contact to receive an Auto-Glympse:

    1. On the main Conversations screen, tap the Navigation Menu icon in the top-left corner.
    2. Oprime Configuración.
    3. Oprime Location.
    4. Oprime Manage Auto-Glympse Contacts.
    5. Oprime Add Whitelisted Contacts.
    6. Select the contact you want to receive an Auto-Glympse.

      Note: Repeat steps 5 and 6 to add additional contacts.

    El o los contactos aparecerán seleccionados en la página "Whitelisted Contacts".

    Eliminar un contacto de la lista de Auto-Glympse

    To remove a contact your Auto-Glympse list:

    1. On the main Conversations screen, tap the Navigation Menu icon in the top-left corner.
    2. Oprime Configuración.
    3. Oprime Location.
    4. Oprime Manage Auto-Glympse Contacts.
    5. Uncheck the contact(s) that should no longer receive an Auto-Glympse.

    Has eliminado correctamente un contacto de Auto-Glympse.

    Desactivar Auto-Glympse

    To turn off Auto-Glympse:

    1. On the main Conversations screen, tap the Navigation Menu icon in the top-left corner.
    2. Oprime Configuración.
    3. Oprime Location.
    4. Tap the Enable Auto-Glympse switch to turn it off (gray means off).

    Has desactivado correctamente Auto-Glympse.

Usar programación de mensajes

    Programa un mensaje

    To write a message now and schedule it to send later:

    1. On the main Conversations screen, tap the Navigation Menu icon in the top-left corner.
    2. Tap Scheduled Messages.
    3. Tap the Pencil icon.
    4. Tap the To field and enter a contact's name or number, and select a contact from the results.
    5. Oprime OK.
    6. Enter your message in the Type a message… field.
    7. Tap the Schedule icon (i.e., clock).
    8. Selecciona una fecha y hora para enviar el mensaje.
    9. Tap Schedule.
    10. Oprime OK.

    Has programado correctamente un mensaje.

    Note: You can also schedule any message to send later by touching and holding the Send icon and selecting the date and time you want it to send.

    Cancelar un mensaje programado

    Para cancelar un mensaje programado:

    1. From the main Conversations screen, tap the Navigation Menu icon in the top-left corner.
    2. Tap Scheduled Messages.
    3. Tap the Menu icon in the top-right corner of the screen.
    4. Oprime Delete.
    5. Selecciona el o los mensajes que deseas eliminar.
    6. Oprime DELETE.

    Has cancelado correctamente un mensaje programado.

Send Gifts

    Envía un eGift
    1. From within a conversation, tap the + icon.
    2. Tap eGifts.
    3. Select the eGift you want to send.
    4. If available, select the eGift style you like.
    5. Selecciona la cantidad.
    6. Escribe tu mensaje.
    7. Elige cómo quieres pagar por el eGift:
      • Charge My VZ Account: When you charge an eGift to your Verizon Wireless account, it will appear on your next month's bill.
      • Credit/Debit Card: You can use a new credit card or select one you've previously used and saved.

        Para pagar con una tarjeta guardada:
        • Selecciona la tarjeta que deseas usar.
        • Ingresa tu PIN.
        Para pagar con una nueva tarjeta:
        • Enter the requested card info.
        • If you plan to buy future eGifts with this card, make sure the box next to Save This Card Info is checked. The next time you buy an eGift, you won't be asked to enter your card information again.
        • Si guardaste tu tarjeta, se te pedirá que crees un PIN. Enter your same PIN twice to verify it. Tu PIN debe tener entre 4 y 6 números. Next time you use this card to pay, you'll be asked for the PIN to verify your purchase.
        • Tap Create PIN.
        • Oprime OK.
    8. Tap PURCHASE.

    Recibirás un mensaje de texto confirmando que la compra se efectuó.

    El Titular de la cuenta will receive an email that a purchase was made.

    Add a Credit Card for Sending eGifts

    When you add a credit card, buying eGifts is even quicker because you don't have to enter your card info each time. You can save a credit card when you buy an eGift or from the Verizon Messages (Message+) main Conversations screen:

    1. Tap the Navigation Menu icon in the top-left corner.
    2. Tap eGift Catalog.
    3. Tap the Settings icon in the top-right corner of the screen.
    4. Tap ADD A CREDIT CARD.
    5. Ingresa la información de tu tarjeta de crédito.
    6. Tap Add Card.
    7. If prompted, enter a 4-6 digit PIN, which you'll be asked for anytime you pay for an eGift with a saved credit card. Enter the PIN again to verify it, and tap Create Pin.

    You've successfully added a new credit card for future payment. Next time you buy an eGift you'll be able to save time by selecting your saved card.

    Eliminar una tarjeta de crédito para eGifts

    You can delete a saved credit card that you no longer want to use for eGifts. Si olvidas el PIN de tu tarjeta de crédito, tendrás que eliminar todas las tarjetas de crédito que hayas guardado y luego volver a agregarlas. Se te pedirá que crees un PIN nuevo cuando vuelvas a agregar tu tarjeta.

    To remove a saved credit card:

    1. Tap the Navigation Menu icon in the top-left corner.
    2. Tap eGift Catalog.
    3. Tap the Settings icon in the top-right corner of the screen.
    4. Tap the Trash icon next to the card you want to delete.
    5. Tap Remove Card.

    You've successfully deleted your saved card.

    Change your eGift Credit Card PIN

    You can change your credit card PIN anytime in Verizon Messages (Message+). You'll need to know your current PIN to change it. If you've forgotten your current PIN, you can reset your PIN.

    To change your PIN:

    1. Tap the Navigation Menu icon in the top-left corner.
    2. Tap eGift Catalog.
    3. Tap the Settings icon in the top-right corner of the screen.
    4. Tap CHANGE PIN.
    5. Ingresa tu PIN actual.
    6. Enter your new PIN twice.
    7. Tap Change Pin.

    You've successfully changed your PIN.

    Reset your eGift Credit Card PIN

    If you've forgotten your current PIN, you can reset your PIN. This will delete all your saved credit cards from Verizon Messages (Message+). Then you can add your cards again and create a new PIN.

    Para restablecer tu PIN:

    1. Tap the Navigation Menu icon in the top-left corner.
    2. Tap eGift Catalog.
    3. Tap the Settings icon in the top-right corner of the screen.
    4. Tap CHANGE PIN.
    5. Tap Forgot Pin?
    6. Tap Reset Pin.

    This will delete your PIN and all saved cards on your account. Then you can add your card(s) again and create a new PIN.

    Buy Data and Send it to a Verizon Wireless Customer

    With data gifting, you can buy and send data as a gift to any Verizon Wireless customer, right from your device. To learn more, go to our Preguntas frecuentes sobre Regalo de datos.

    To buy and send data:

    1. While in a conversation, tap the + icon.
    2. Tap eGifts.
    3. Tap Verizon Mobile Data.
    4. Select how much you want to send.
    5. Enter a message to the recipient.
    6. Tap PURCHASE.

    You've successfully sent a data gift. The cost will be charged to your Verizon account and will appear on your next month's bill.

Llamadas

    Confirm HD Voice is Enabled on your Phone

    Before you can use Calling on your Palm, tablet or smartwatch, you must have HD Voice set up on your phone line.

    To confirm HD Voice is enabled:

    1. On your phone, open your Settings.

      Note: These steps are for an Android phone. If you have iPhone®, go to our Confirm HD Voice Is Enabled on Your iPhone page for instructions to complete this step. Then return to this page to finish setting up your Palm or Android tablet.

    2. Oprime Advanced Calling.
    3. Tap Advanced Calling again.

    If the switch is set to On, you have HD Voice on your line. If not, tap it to turn it on.

    Note: You can also check if HD Voice is on your line by going to the Productos y apps en Mi Verizon en el navegador de tu computadora o teléfono móvil.

    Update your Emergency Address on your Palm or Tablet

    You'll be prompted to set up your emergency address when you first set up Verizon Messages (Message+) on your Palm or tablet.

    If you want to change your emergency address:

    1. Tap the Navigation Menu icon in the top-left corner of the main Conversations screen.
    2. Tap UPDATE next to your current Emergency 911 address.
    3. Update your address as needed.
    4. Tap SAVE.

    You've successfully updated your emergency address.

    By entering an emergency address, you are providing information to the Network that determines how your 911 call will route and will be provided to emergency services if you are unable to report your physical location. This address will be used if you call 911 using the Verizon Messages (Message+) app. This information is not used for billing or other purposes. Whenever possible, use your phone to call 911 in an emergency and tell the 911 operator where you are.

    Enable the Voice or Video Calling Feature on your Palm or Android Tablet

    To enable Calling for your Palm or tablet:

    1. Confirm you have HD Voice on your phone line.
    2. Download or update the Verizon Messages (Message+) app from the Google Play Store on your Palm or tablet. You may have to follow the onscreen instructions to link the device to your smartphone. For step-by-step instructions, go to the Set Up Verizon Messages .
    3. Provide your emergency address for the Palm or tablet when prompted.* This location will be given to emergency services if you dial 911 from your Palm or tablet in case of an emergency. Consulta la sección Dirección de emergencia en nuestras preguntas frecuentes para obtener información adicional.

    You can now make and receive calls on your Palm or tablet. Repeat steps 1-3 for each device you want to connect to your smartphone. You can connect up to 5 devices total.

    *By entering an emergency address, you are providing information to the Network that determines how your 911 call will route and will be provided to emergency services if you are unable to report your physical location. This address will be used if you call 911 using the Verizon Messages (Message+) app. This information is not used for billing or other purposes. Whenever possible, use your phone to call 911 in an emergency and tell the 911 operator where you are.

    Activar y desactivar la función de llamadas

    To turn the Calling feature on and off:

    1. In the Messages+ app, tap the Navigation Menu icon in the top-left corner of the main Conversations screen.
    2. Tap the Calling switch to turn it on or off.

    When the switch is blue, it’s on. When the switch is gray, it's off.

    Make a Call Through Verizon Messages (Message+) on your Phone, Palm or Tablet

    To place a call from Verizon Messages (Message+):

    1. From the main Conversations screen, swipe a contact's picture to the right.
    2. Toca Llamar.

    You've successfully called someone through Verizon Messages (Message+). Tap End to hang up.

    Note: You can also call a contact from within their conversation screen. Tap the Phone icon in the top-right corner of the screen. If the person you're calling has HD Video Calling enabled, you'll see the Video icon as well. You'll be able to switch from video call to voice call during your conversation.

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