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How to use the My Verizon app for prepaid

This guide provides instructions for how to manage your prepaid account using the new My Verizon app on your smartphone.

Note: If you still have the old version of the app, you can find instructions for using it in our My Verizon app for prepaid FAQs.

Select a topic below to view steps:

Cómo comenzar

The My Verizon app is already installed on most prepaid devices. If you don't see My Verizon in your Apps menu:

  1. Open the app store on your device (e.g., Google Play™ Store, Apple® App Store®).
  2. Search for "My Verizon".
  3. Tap My Verizon in the search results and follow the onscreen prompts to download the app.
  4. Once the download is complete, open the My Verizon app.

    Image: My Verizon app icon
  5. Enter your prepaid mobile number and tap Next.

    Note: If you haven't registered for My Verizon, tap Signup, and follow the steps for registering.

    Image: Get the My Verizon app for prepaid screenshot
  6. Enter your My Verizon Password and tap Sign In.

    Note: If you tap Remember me, you won't be prompted to enter your number and password every time you open the app on your device.

    Image: Get the My Verizon app for prepaid screenshot
  7. If prompted, read the Terms & Conditions. If you agree, tap Accept terms.

You've successfully downloaded and opened the My Verizon app for prepaid. You'll see your account feed on the home screen.



If you've never used My Verizon before (through the app or a web browser), you need to register your prepaid account to use it. This is a one-time process that sets up your User ID and Password. You can then use those same credentials to sign in to My Verizon through the app or any web browser.

To register:

  1. Abre la app My Verizon en tu dispositivo.
  2. Enter your prepaid mobile number and tap Sign up.
  3. Enter your 4-digit Account PIN.

    Note: If you've forgotten your Account PIN, tap Forgot, and you can have a temporary PIN sent to your phone by text message. Enter the temporary PIN, and you'll be prompted to create a new Account PIN to use in the future.
  4. Enter the requested information to create your profile:
    • User ID - Create a new User ID that's at least 6 characters long. It can have letters and numbers, but no spaces. You can use it to sign in to My Verizon in the future.
    • Greeting name - This is the name you want to appear on the Welcome screen of the app.
    • Email address - Enter a valid email address where you can receive important notifications about your Verizon account.
  5. Read the Terms & Conditions, and if you agree, tap I agree to the terms and conditions.
  6. Oprime Next.
  7. You'll receive a text message on your prepaid phone that includes a temporary password. Enter that temporary password on the Sign in screen of the app.

    Note: If you tap Remember Me, you won't be prompted to enter your number and password every time you open the app on your device.
  8. Tap Sign in.
  9. Enter a new password to use to sign in to My Verizon in the future. It must meet these requirements:
    • Can have uppercase and lowercase letters (it's case-sensitive)
    • Debe tener entre 8 y 20 caracteres
    • Must have at least 1 letter and 1 number
    • Can include common special characters (e.g., !, &, $, #, etc.)
    • Can't contain spaces
    • Can't match your User ID
  10. Enter the same password again to confirm it and tap Next.
  11. Selecciona una pregunta de seguridad de la lista desplegable.
  12. Enter the answer, which can include letters, numbers, spaces and periods.
  13. Select whether or not you want to turn on Touch ID, which uses your fingerprint instead of a password to confirm your identity.
    • If you want to use it, read and tap I accept the Terms and Conditions. Then tap Turn on and follow the onscreen prompts.
    • If you don't want to use it, tap Not now. You can turn it on later if you like.

You've successfully registered for My Verizon. You'll see your account feed on the home screen.

If you ever need to, you can sign in to My Verizon through the web browser on any device. Just go to VerizonWireless.com/MyVerizon and enter your User ID and Password.



Keeping your app updated helps ensure you're accessing the latest account management and security features.

You should receive a notification from the app store on your device when your My Verizon app has an update available. You can tap on that notification and follow the onscreen prompts to update the app.

Or to manually check for an update:

  1. Open the app store on your device (e.g., Google Play™ Store, Apple® App Store®).
  2. Search for "My Verizon" and tap My Verizon in the search results.
  3. Tap UPDATE if the option is available.

    Note: If you see OPEN instead of UPDATE, there aren't any updates available for your app at this time.
  4. Once the new version has been downloaded to your device, open the My Verizon app.

    Image: My Verizon app icon
  5. Enter your prepaid mobile number and tap Next.

    Image: Upgrade to the new version of the My Verizon app screenshot
  6. Enter your My Verizon Password and tap Sign In.

    Note: If you tap Remember Me, you won't be prompted to enter your number and password every time you open the app on your device.

    Image: Upgrade to the new version of the My Verizon app screenshot
  7. If prompted, read the Terms & Conditions and, if you agree, tap Accept terms.

You'll see the home screen of the newest version of the app.



Para iniciar sesión:

  1. Open the My Verizon app on your prepaid mobile device.

    Image: My Verizon app icon
  2. Enter your prepaid mobile number and tap Next.

    Note: If you haven't registered for My Verizon, tap Signup, and follow the steps for registering.

    Image: Sign in to the My Verizon app screenshot
  3. Enter your My Verizon Password and tap Sign In.

    Note: If you tap Remember Me, you won't be prompted to enter your number and password every time you open the app on your device.

    Image: Sign in to the My Verizon app screenshot
  4. If prompted, read the Terms & Conditions and, if you agree, tap Accept terms.

You've successfully signed in to the My Verizon app for prepaid. You'll see your account feed on the home screen..



The feed appears on the home screen of the My Verizon app. A quick glance at the feed will give you the important data usage and payment information you use most. It helps you easily monitor your account anytime, anywhere.

Image: Get to know the My Verizon app feed screenshot
  1. The Menu icon gives you access to all your account management options, including data, payment and account settings.

  2. The ? icon shows you FAQs about prepaid accounts, payments and add-on features. You'll get instant answers to common questions, without having to listen to hold music.

  3. Never miss out on the latest deal catered to your account. You can quickly see any new offers, account upgrades, and optimal payment status tips for you.

  4. Easily monitor how much data you have left in your bill cycle. The data section gives you the percentage of data, number of GBs, and number of days left in your bill cycle. If you're running low on data, tap View details to go the Data hub where you can buy more.

  5. With a quick glance, you'll know the date and amount of your next payment. Not sure about your account balance? Tap View balance to check your funds and add more if needed.


Signing out can help protect your account from unauthorized use:

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Tap Sign Out.

    Image: My Verizon app sign out screenshot
  3. Tap Sign Out again.

    Image: Sign out of the My Verizon app screenshot

You've successfully signed out of the My Verizon app.



 


Set up a Prepaid Family Account and manage devices

Only the Account Owner can add a new line to a Prepaid Family Account.

To set up a new Prepaid Family Account, you need an existing prepaid single line account (you can sign up for a new one if needed). This account will be the Account Owner on the Prepaid Family Account. Sign in to My Verizon with that prepaid account, and then follow these steps to add another line to the account:

  1. In the My Verizon app, tap the Menu icon.
  2. Oprime Devices.
  3. Tap Add device.

    Note: If you already have the maximum number of devices on your account (5), the Add device button will be gray and you won't be able to add another device.

  4. Tap Another device.
  5. Oprime Next.
  6. Tap Let’s go.

    Note: If you need a new SIM card, you can tap Get SIM card and follow the onscreen prompts.

  7. Select the type of device you're adding and tap Next.
  8. Enter the Device ID of the new device and tap Next.
  9. Enter the SIM ID and tap Next.
  10. Select whether you:
    • Need a new phone number - Enter your ZIP code and follow the onscreen prompts to select a new phone number.
    • Want to keep an existing phone number - Enter the phone number you want to use to check if it's eligible to port in. Follow the onscreen prompts to enter the necessary information and port in the number.
  11. Browse for a plan for your new line. Swipe left and right to see plan options, and tap Select under the plan you want.
  12. Review your plan details and tap Got it.
  13. Select whether you want an international plan or not.
  14. Review the details of the new line and tap Next.
  15. Select a payment method and tap Next.
  16. Enter any requested payment information and tap Confirm.
  17. Review the changes to your account.
  18. Read the Terms & Conditions, and tap the I agree to the Terms & Conditions box.
  19. Oprime Confirmar.

You've successfully added a new line to your account. You're now financially responsible for the new line. You can manage this new line and device in My Verizon.



To merge 2 existing prepaid accounts, open the My Verizon app on the line you want to assign as the Account Owner. The Account Owner is financially responsible for all lines on the Prepaid Family Account. Then follow the steps below to add the other existing prepaid line to the Account Owner's account.

  1. In the My Verizon app, tap the Menu icon.
  2. Oprime Devices.
  3. Toca Agregar dispositivo.

    Note: If you already have the maximum number of devices on your account (5), the Add device button will be gray and you won't be able to add another device.

  4. Tap An active Verizon device.
  5. Oprime Next.
  6. Tap Let's go.
  7. Enter the phone number of the line you want to add to your account, and tap Next.
  8. Enter the 4-digit Account Security Code (Account PIN) for the line you're adding, and tap Next.
  9. Select the suggested plan or shop for a different plan.

    Note: You may not be able to keep your same plan when you merge a line on a Prepaid Family Plan. However, in many instances, you can get more data for a lower monthly cost because of the Prepaid Family Account discount.

  10. Select whether or not you want an international plan for the merging line.
  11. Review the changes to your account and tap Next.

You've successfully merged 2 existing prepaid accounts into a Prepaid Family Account. You're now financially responsible for both lines.



If you're the Account Owner, you can manage any device on your account:

  1. In the My Verizon app, tap the Menu icon.
  2. Oprime Devices.

You'll see a list of all the devices on your account. Your device (Account Owner) will be first, followed by the rest of the devices in alphabetical order. Tap Manage under any device to view details and manage that device.




Data hub and usage details

The data hub helps you manage your usage. You can see details about your daily usage and purchase additional data if needed.

You can quickly see your data usage for the current bill cycle right from your feed on the My Verizon app home screen.

Image: My Verizon app data hub and usage screenshot

Additional usage details are available in the data hub:

  1. In the My Verizon app, go to the data section of your feed and tap View details.

    Image: My Verizon app data hub and usage screenshot
  2. Tap Details.

    Image: My Verizon app data hub and usage screenshot
  3. Select the type of usage details you want to see:
    • Data - Shows each date you've used data, the percentage used and the GBs used
    • Minutes - Shows each phone number you've spoken to, the date of the call and the minutes used
    • Text messages - Shows the mobile number of each message sent/received, the date and time

      Image: My Verizon app data hub and usage screenshot

You'll see the details of the type of usage you selected on the screen.



A Data Boost is extra high-speed data you can purchase as needed if you run low. You can have up to 2 Data Boosts on your account at a time. Data Boosts on your account will automatically be used after your entire monthly allowance is gone.

To purchase a Data Boost:

  1. In the My Verizon app, go to the data section of your feed and tap View details.

    Image: My Verizon app purchase data boost screenshot
  2. Tap Get more data.

    Image: My Verizon app purchase data boost screenshot
  3. Tap Data Boost, and then tap Next.

    Note: You can also select Upgrade plan if you'd like to switch to a monthly plan with more data.

    Image: My Verizon app purchase data boost screenshot
  4. Select the amount of data you want to buy and tap Next.

    Image: My Verizon app purchase data boost screenshot
  5. Tap Purchase data.

    Image: My Verizon app purchase data boost screenshot

You've successfully purchased a Data Boost.



If you call or text international numbers while you're in the US, you can monitor your usage for the month from the data hub:

  1. In the My Verizon app, go to the data section of your feed and tap View details.

  2. Tap International.

    Image: My Verizon app view international usage screenshot

You'll see your current international plan (if you have one), along with the amount you've spent on international calls and texts during your current bill cycle.




Pagos

Keep track of your account balance and manage your one-time payments, all in the palm of your hand.

Your available balance is the amount of money you currently have on your prepaid account. You can use these funds to pay monthly plan and usage costs. Your monthly plan costs will automatically be deducted from this balance on your due date.

To view your available balance:

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Tap Payment.

    Image: My Verizon app payment menu screenshot

You'll see the available balance on your account. The monthly plan costs and due date will also be listed, so you can easily see if you need to add funds.



If your available balance gets low, you can add more funds any time:

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Tap Payment.

    Image: My Verizon app payment menu screenshot
  3. Tap Add funds.

    Image: My Verizon app add funds screenshot
  4. Select the type of card you want to use and tap Next.
    • Credit/debit card
    • Verizon refill card
    Note: If you already have a payment method saved on your account, that card will appear as an option as well. You can select that option to use it to add funds.

    Image: My Verizon app add funds screenshot
  5. Enter the requested card information and tap Confirm.

    Note: If you want to use the same credit/debit card in the future without having to re-enter all the information, tap Save this card to my account.

    Image: My Verizon app add funds screenshot
  6. Enter the amount of money you want to add and tap Next.

    Image: My Verizon app add funds screenshot
  7. Review the payment and tap Confirm.

    Image: My Verizon app add funds screenshot

You've successfully added funds to your prepaid account.



The Account Owner on a Prepaid Family Account can send funds to any line on the account. Account Members can only send funds to the Account Owner.

  1. In the My Verizon app, tap the Menu icon.
  2. Tap Payment.
  3. Tap Send funds.

    Note: If you're the Account Owner:
    • Select the line you want to send funds to, and tap Next.
    • Select the payment method you want to use, and tap Next.

    Note: If you want to use a new credit/debit card, you'll need to enter the requested card information.

  4. Enter the amount of money you want to send (must be between $5 and $250).

    Note: If you're an Account Member, you can only send funds using your available balance. If you don't have funds on your line, you'll need to agregar fondos to your line first.

  5. Toca Send.
  6. Review the transaction, and tap Confirm.

You've successfully sent funds to another line on your account.



See a record of all monetary changes to your account, including times you've added funds to your balance and times money was deducted from your balance to cover account costs:

Note: If you're on a Prepaid Family Account, only the Account Owner can view the account's payment history.

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Tap Payment.

    Image: My Verizon app payment menu screenshot
  3. Oprime History.

    Image: My Verizon app view payment history screenshot
  4. Select the type of payment history you'd like to see:
    • Review past payments - Each time you've added funds to your account, including the amount, date and card used
    • Review balance details - All changes to your balance, including the date of each change, amount added or deducted, and type of change like:
      • Deductions for plan costs, purchases and subscriptions
      • Funds added to your account
      • Credits to your account
    Image: My Verizon app view payment history screenshot

You'll see the list of the type of history you selected on the screen.



You can only have one payment method saved to your account. If you already have a payment method saved, delete the existing payment method before completing these steps:

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Tap Payment.

    Image: My Verizon app add payment menu screenshot
  3. Tap Payment Methods.

    Image: My Verizon app add payment menu screenshot
  4. Tap Manage payment method.

    Image: My Verizon app add payment menu screenshot
  5. Enter the requested card information.

    Image: My Verizon app add payment menu screenshot
  6. Oprime Confirmar.

    Image: My Verizon app add payment menu screenshot

You've successfully saved a payment method to your account.



You can update the expiration date or other information for your existing payment method, anytime:

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Tap Payment.

    Image: My Verizon app payment menu screenshot
  3. Tap Payment Methods.

    Image: My Verizon app edit payment method screenshot
  4. Tap Manage payment method.

    Image: My Verizon app edit payment method screenshot
  5. Tap the payment card on the screen.

    Image: My Verizon app edit payment method screenshot
  6. Edit the information and tap Update.

    Image: My Verizon app edit payment method screenshot

You've successfully updated the payment method you have saved.



If you want to add a new payment method or not have a payment method saved on your account, you can delete your current payment method anytime:

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Tap Payment.

    Image: My Verizon app payment menu screenshot
  3. Tap Payment Methods.

    Image: My Verizon app delete payment method screenshot
  4. Tap Manage payment method.

    Image: My Verizon app delete payment method screenshot
  5. Tap the payment card on the screen.

    Image: My Verizon app delete payment method screenshot
  6. Tap Remove Card.

    Image: My Verizon app delete payment method screenshot
  7. oprime Yes.

    Image: My Verizon app delete payment method screenshot

You've successfully deleted the payment method from your account.



 


Pago automático Auto Pay


With Auto Pay, you never have to worry about missing a payment. It will automatically pay your monthly bill on the due date using your credit/debit card. Plus, now Auto Pay will use any available funds you have on your account first. Then it will charge the remaining balance to your credit/debit card.

Descubre más sobre el pago automático

Para configurar el pago automático:

Note: If you're on a Prepaid Family Account, only the Account Owner can set up Auto Pay.

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Tap Payment.

    Image: My Verizon app payment menu screenshot
  3. Tap Auto Pay.

    Image: My Verizon app set up auto pay screenshot
  4. Read the Terms & Conditions, and if you agree, tap Agree to terms and conditions.

    Image: My Verizon app set up auto pay screenshot
  5. Oprime Next.

    Image: My Verizon app set up auto pay screenshot
  6. Set up your payment method:
    • If you already have a card saved to your account, tap Use this card.

      Image: My Verizon app set up auto pay screenshot
    • If you don't have a payment method saved to your account:
      • Tap Add new card.

        Image: My Verizon app set up auto pay screenshot
      • Fill out the requested credit/debit card information and tap Confirm.

        Image: My Verizon app set up auto pay screenshot
  7. Review the Auto Pay information, and tap Yes.

    Image: My Verizon app set up auto pay screenshot

Has configurado Auto Pay correctamente.

Note: If you have an existing balance on your account, Auto Pay will use the funds on your account first to make payments. It will then charge any remaining amount to your credit/debit card.



You can edit the information for the payment method you're using for Auto Pay, or you can switch to a different payment method.

Note: If you're on a Prepaid Family Account, only the Account Owner can manage Auto Pay.

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Tap Payment.

    Image: My Verizon app payment menu screenshot
  3. Tap Auto Pay.

    Image: My Verizon app manage auto pay screenshot
  4. If prompted, read the Terms & Conditions. If you agree, tap I agree to the terms and conditions, and then tap Got it.

    Image: My Verizon app manage auto pay screenshot
  5. Tap Edit Payment.

    Image: My Verizon app manage auto pay screenshot
  6. Select the change you want to make:
    • To edit your current payment method (e.g., update expiration date, CVC, etc.):
      • Tap the card on the screen.

        Image: My Verizon app manage auto pay screenshot
      • Edit the information listed for the card and tap Update.

        Image: My Verizon app manage auto pay screenshot
    • To use a different payment method:
      • Tap Use new card.

        Image: My Verizon app manage auto pay screenshot
      • Enter the requested credit/debit card information for your new card and tap Confirm.

        Image: My Verizon app manage auto pay screenshot

You've successfully updated the payment method for Auto Pay.



If you turn off Auto Pay, you'll need to make manual payments each month. If you're late, you won't be able to use your phone.

Note: If you're on a Prepaid Family Account, only the Account Owner can turn off Auto Pay.

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Tap Payment.

    Image: My Verizon app payment menu screenshot
  3. Tap Auto Pay.

    Image: My Verizon app turn off auto pay screenshot
  4. Tap Turn Off.

    Image: My Verizon app turn off auto pay screenshot
  5. oprime Yes.

    Image: My Verizon app turn off auto pay screenshot

You've successfully turned off Auto Pay.




Plan & Add-Ons

View your current plan and explore other plans available, including international calling plans. You can also manage your add-ons (e.g., HD Voice, Ringback Tones, etc.) with just a few taps.

To see your current plan and what's included:

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Toca Account.

    Note: If you're the Account Owner of a Prepaid Family Account, you'll need to also select the line you want to manage.

    Image: My Verizon app account menu screenshot
  3. Tap My Plan.

    Image: My Verizon app my plan settings menu screenshot
  4. You’ll see the monthly cost and data amount included with your current plan. Tap See current plan details for more information.

    Image: My Verizon app view current plan screenshot

You'll see additional benefits that are included with your current plan.



You can change your plan one time per bill cycle:

Note: If you're on a Prepaid Family Account, only the Account Owner can change the plan on your line.

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Toca Account.

    Note: If you're the Account Owner of a Prepaid Family Account, you'll need to also select the line you want to change.

    Image: My Verizon app account menu screenshot
  3. Tap My Plan.

    Image: My Verizon app my plan settings menu screenshot
  4. Tap Explore plans.

    Image: My Verizon app change plan screenshot
  5. Swipe right and left to view the different plans available, and tap Select under the plan you want to have.

    Image: My Verizon app change plan screenshot
  6. Review the changes to your account and tap Purchase.

    Image: My Verizon app change plan screenshot

Has cambiado tu plan correctamente.



If you frequently speak with people in other countries while you're in the US, an international calling plan can be a more affordable option. To view available international calling plans and add one to your account:

Note: If you're on a Prepaid Family Account, only the Account Owner can add an international calling plan to your line.

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Toca Account.

    Note: If you're the Account Owner of a Prepaid Family Account, you'll need to also select the line you want to manage.

    Image: My Verizon app account menu screenshot
  3. Tap My Plan.

    Image: My Verizon app my plan settings menu screenshot
  4. Tap International Calling.

    Image: My Verizon app sign up international calling plan screenshot
  5. Tap Explore plans.

    Image: My Verizon app sign up international calling plan screenshot
  6. Tap Select under the plan you want to purchase.

    Note: For more information about a plan, including rate information, tap See plan details.

    Image: My Verizon app sign up international calling plan screenshot
  7. Read the Terms and Conditions, and if you agree, tap I agree to the Terms and Conditions.

    Image: My Verizon app sign up international calling plan screenshot
  8. Tap Purchase.

    Image: My Verizon app sign up international calling plan screenshot

You've successfully added an international calling plan to your account. You can change your international calling plan anytime.



To see your current international calling plan and what's included:

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Toca Account.

    Note: If you're the Account Owner of a Prepaid Family Account, you'll need to also select the line you want to view.

    Image: My Verizon app account menu screenshot
  3. Tap My Plan.

    Image: My Verizon app my plan settings menu screenshot
  4. Tap International Calling.

    Image: My Verizon app view current international calling plan screenshot
  5. Tap See plan details.

    Image: My Verizon app view current international calling plan screenshot

You'll see the plan details of your current international calling plan.



You can change your international calling plan anytime, but you can only have one international plan active at a time. You'll be charged the full amount for the new plan at the time of purchase and at the start of each bill cycle for as long as the plan is active on your account.

Note: If you're on a Prepaid Family Account, only the Account Owner can change the international calling plan on your line.

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Toca Account.

    Note: If you're the Account Owner of a Prepaid Family Account, you'll need to also select the line you want to manage.

    Image: My Verizon app account menu screenshot
  3. Tap My Plan.

    Image: My Verizon app my plan settings menu screenshot
  4. Tap International Calling.

    Note: You'll see your current international calling plan on this screen. You can also tap See plan details for more information about what is included with your current plan.

    Image: My Verizon app change international calling plan screenshot
  5. Tap Explore plans.

    Image: My Verizon app change international calling plan screenshot
  6. Tap Select under the plan you want.

    Note: For more information about the plan, tap See destinations.

    Image: My Verizon app change international calling plan screenshot
  7. Review the changes to your plan and read the Terms and Conditions. If you agree, tap I agree to the Terms and Conditions.

    Image: My Verizon app change international calling plan screenshot
  8. Tap Purchase.

    Image: My Verizon app change international calling plan screenshot

You've successfully changed your international calling plan.



If you remove your international calling plan, you'll be charged the full rate for any international calls you make.

Note: If you're on a Prepaid Family Account, only the Account Owner can remove an international calling plan from your line.

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Toca Account.

    Note: If you're the Account Owner of a Prepaid Family Account, you'll need to also select the line you want to manage.

    Image: My Verizon app account menu screenshot
  3. Tap My Plan.

    Image: My Verizon app my plan settings menu screenshot
  4. Tap International Calling.

    Image: My Verizon app remove international calling plan screenshot
  5. Oprime Remove.

    Image: My Verizon app remove international calling plan screenshot
  6. Oprime Confirmar.

    Image: My Verizon app remove international calling plan screenshot

You've successfully removed your international calling plan.



Prepaid TravelPass lets you use your prepaid plan while traveling in certain countries for a flat daily rate. Learn more in our Prepaid TravelPass FAQs.

To enable Prepaid TravelPass:

  1. Open the My Verizon app for Prepaid on your device.
  2. Tap the Menu icon in the top -left corner of the screen.
  3. Toca Account.
  4. Tap My Plan.
  5. Tap the International tab at the top of the screen.
  6. Tap Explore plans.
  7. Tap A travel plan, and tap Next.
  8. Tap Next again.
  9. Select your destination from the dropdown, and tap Next.
  10. Enter how many days you'll be out of the US, and tap Next.
  11. Review your estimated costs, and tap Next.
  12. Read the Terms and Conditions, and if you agree, tap the I agree to the Terms and Conditions box.
  13. Tap Enable.
  14. Oprime Confirmar.

You've successfully added TravelPass to your line.



To disable Prepaid TravelPass:

  1. Tap the Menu icon.
  2. Toca Account.
  3. Tap My Plan.
  4. Tap International.
  5. Tap TravelPass enabled.
  6. Tap Disable.
  7. Oprime Confirmar.

You've successfully disabled TravelPass on your line. You can enable it again anytime.



Add-ons are features you can add to your prepaid service to customize it to fit your needs. Some add-ons have a monthly subscription charge, and others are free to add.

Note: If you're an Account Member on a Prepaid Family Plan, the Account Owner will need to add any paid features to your line that you may want.

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Toca Account.

    Note: If you're the Account Owner of a Prepaid Family Account, you'll need to also select the line you want to manage.

    Image: My Verizon app account menu screenshot
  3. Toca Add-Ons.

    Image: My Verizon app add-ons settings menu screenshot
  4. Tap Add under the add-on that you'd like to sign up for.

    Note: If you'd like to know more about an add-on, tap See Details under the add-on.

    Image: My Verizon app new add-on feature screenshot
  5. Oprime Confirmar.

    Image: My Verizon app new add-on feature screenshot

You've successfully signed up for a new add-on.



To remove an add-on:

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Toca Account.

    Note: If you're the Account Owner of a Prepaid Family Account, you'll need to also select the line you want to manage.

    Image: My Verizon app account menu screenshot
  3. Toca Add-Ons.

    Image: My Verizon app add-ons settings menu screenshot
  4. Tap Remove under the add-on you want to remove.

    Image: My Verizon app remove add-on feature screenshot
  5. Oprime Confirmar.

    Image: My Verizon app remove add-on feature screenshot

You've successfully removed the add-on from your account. You can add it again anytime.



 

Cuenta

Your account security and privacy are important. The My Verizon app helps you manage your account profile and security settings no matter where you are. It keeps you in control and gives you peace of mind.

If you're the Account Owner on a Prepaid Family Account, you'll also be able to see an overview of all lines on your account and transfer account ownership to another line.

As the Account Owner on a Prepaid Family Account, you can get a high-level look at all the lines on your account. Account Members can only view information for their own line.

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Toca Account.

    Image: My Verizon app account menu screenshot

You'll see a list of all lines on your account. You can select a line to see an overview for that line.



The Account Owner is financially responsible for all lines on the Prepaid Family Account, and they have access to view and manage all the lines through My Verizon. There can only be one Account Owner on an account. Conoce más sobre account roles on a Prepaid Family Account in our FAQs.

Note: Only the current Account Owner can transfer account ownership to another line.

To change the Account Owner:

  1. In the My Verizon app, tap the Menu icon.
  2. Toca Account.
  3. Tap Your line (Account Owner line).
  4. Oprime Configuración.
  5. Tap Transfer account ownership.
  6. Oprime Next.
  7. Select the line you're transferring account ownership to.
  8. Oprime Next.
  9. Select whether or not you want to send funds to the new Account Owner to cover the renewal cost for the account.

    Note: If you select Send a different amount, enter the amount you want to send and tap Next.

  10. Oprime Next.
  11. Review the changes that will be made to the account and tap Transfer.
  12. Oprime Confirmar.

You've successfully changed the Account Owner on your Prepaid Family Account. If you had Auto Pay set up, it will be automatically turned off. The new Account Owner will need to set up Auto Pay again using their payment method.



Your profile contains your greeting name, billing address, email address and alternate phone number. Keeping this information updated helps ensure you receive important notifications about your Verizon account.

To change your profile and contact information:

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Toca Account.

    Note: If you're the Account Owner of a Prepaid Family Account, you'll need to also select the line you want to update. The billing address for the account can be found under your own line.

    Image: My Verizon app account menu screenshot
  3. Tap Account Settings.

    Image: My Verizon app account settings menu screenshot
  4. Tap Manage Profile.

    Image: My Verizon app change your profile screenshot
  5. Enter or change any of the following information and tap Update:
    • Nombre de saludo
    • Email
    • Número de contacto alternativo
    • Dirección de facturación

      Image: My Verizon app change your profile screenshot

You've successfully updated your profile.



Your User ID can be used to sign in to My Verizon. Changing it regularly can help protect your account from unauthorized use.

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Toca Account.

    Note: If you're the Account Owner of a Prepaid Family Account, you'll need to also select the line you want to update.

    Image: My Verizon app account menu screenshot
  3. Tap Account Settings.

    Image: My Verizon app account settings menu screenshot
  4. Oprime Security.

    Image: My Verizon app change your user ID screenshot
  5. Tap Edit User ID.

    Image: My Verizon app change your user ID screenshot
  6. You'll see your current User ID. Tap Edit to change it.

    Image: My Verizon app change your user ID screenshot
  7. Enter the new User ID you want, following these requirements:
    • Debe tener entre 6 y 60 caracteres
    • Can include letters and/or numbers
    • Can include these special characters:
      • At symbol: @
      • Dash: -
      • Apostrophe: ‘
      • Underscore: _
      • Plus sign: +
    • Can't contain spaces
    • Can't match your Password

      Image: My Verizon app change your user ID screenshot
  8. Oprime Update.

    Image: My Verizon app change your user ID screenshot


Has cambiado con éxito tu identificación de usuario.

Remember to never share your User ID and password with other people. Keeping your credentials private helps to keep your account secure.

 



Your Account PIN is a 4-digit security number that helps keep your account credentials private and secure.

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Toca Account.

    Image: My Verizon app account menu screenshot
  3. Tap Account Settings.

    Image: My Verizon app account settings menu screenshot
  4. Oprime Security.

    Image: My Verizon app change account PIN screenshot
  5. Tap Change Account PIN.

    Image: My Verizon app change account PIN screenshot
  6. Enter a new 4-digit number, following these requirements:
    • No consecutive numbers: 1234
    • No repeating numbers: 1111
    • No numbers from your social security or phone number

      Image: My Verizon app change account PIN screenshot
  7. Oprime Next.

    Image: My Verizon app change account PIN screenshot
  8. Enter the same 4-digit number again to confirm it, and tap Next.

    Image: My Verizon app change account PIN screenshot

You've successfully changed your Account PIN.

Remember to never share your Account PIN with other people. Keeping it private helps protect your account from unauthorized use.



Changing your password frequently helps keep your My Verizon account secure:

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Toca Account.

    Image: My Verizon app account menu screenshot
  3. Tap Account Settings.

    Image: My Verizon app account settings menu screenshot
  4. Oprime Security.

    Image: My Verizon app change password screenshot
  5. Tap Change password.

    Image: My Verizon app change password screenshot
  6. Ingresa la contraseña actual.

    Image: My Verizon app change password screenshot
  7. Enter a new password, following these requirements:
    • Can have uppercase and lowercase letters (it's case-sensitive)
    • Debe tener entre 8 y 20 caracteres
    • Must have at least 1 letter and 1 number
    • Can include common special characters (e.g., !, &, $, #, etc.)
    • Can't contain spaces
    • Can't match your User ID

      Image: My Verizon app change password screenshot
  8. Enter your new password again to confirm it.

    Image: My Verizon app change password screenshot
  9. Oprime Update.

    Image: My Verizon app change password screenshot

You've successfully updated your password.

Remember to never share your User ID and password with other people. Keeping your credentials private helps protect your account from unauthorized use.

 



Your security question helps verify your identity when you sign in to My Verizon.

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Toca Account.

    Image: My Verizon app account menu screenshot
  3. Tap Account Settings.

    Image: My Verizon app account settings menu screenshot
  4. Oprime Security.

    Image: My Verizon app change security question screenshot
  5. Tap Change security question.

    Image: My Verizon app change security question screenshot
  6. Selecciona una pregunta de seguridad de la lista desplegable.

    Image: My Verizon app change security question screenshot
  7. Enter your answer (can contain letters, numbers, spaces and periods).

    Image: My Verizon app change security question screenshot
  8. Oprime Update.

    Image: My Verizon app change security question screenshot

You've successfully updated your security question.

Remember, never share your security question and answer with other people. Keeping it private helps protect your account from unauthorized use.



Your Voicemail PIN is the password you need to enter to access your Voicemail box:

  1. In the My Verizon app, tap the Menu icon.

    Image: My Verizon app main menu screenshot
  2. Toca Account.

    Image: My Verizon app account menu screenshot
  3. Tap Account Settings.

    Image: My Verizon app account settings menu screenshot
  4. Oprime Security.

    Image: My Verizon app change voicemail PIN screenshot
  5. Tap Change Voicemail PIN.

    Image: My Verizon app change voicemail PIN screenshot
  6. Enter the new number you want, following these requirements:
    • Must be 4-7 digits
    • Can't be consecutive numbers (1234)
    • Can't be repeating numbers (1111)

      Image: My Verizon app change voicemail PIN screenshot
  7. Enter the number again to confirm it.

    Image: My Verizon app change voicemail PIN screenshot
  8. Oprime Update.

    Image: My Verizon app change voicemail PIN screenshot

You've successfully updated your Voicemail PIN.



If you need to temporarily suspend your service (e.g., your device is lost or stolen), you can do so to prevent unauthorized charges. This isn't the same as permanently canceling your service.

  • Single line prepaid accounts: Your account will still be billed while suspended, if your account has available funds.
  • Prepaid Family Accounts: If you suspend the Account Owner's line, you'll still be billed for the line while it's suspended. If you suspend an Account Member's line, you won't be billed for that line on your renewal date while it's suspended.

Note: If you have recurring features on your line, turn them off before suspending service to avoid being charged for them.

Más información acerca de cómo suspender el servicio

To suspend service using your mobile device:

Note: If you don't have your mobile device, refer to our steps for Suspending Service through a web browser.

  1. In the My Verizon app, tap the Menu icon.
  2. Toca Account.

    Note: If you're the Account Owner of a Prepaid Family Account, you'll need to also select the line you want to suspend.

  3. Tap Account Settings.
  4. Tap Suspend Service.
  5. Tap Suspend.

    Note: If you're the Account Owner on a Prepaid Family Account and suspending your own device, select whether or not you want to transfer account ownership to another line to avoid paying for your line while it’s suspended. Follow the steps to Cambiar el propietario de la cuenta and transfer funds if desired.

  6. Oprime Confirmar.

You've successfully suspended your service through the My Verizon app. If you recover your device or have a replacement device, you can reconectar servicio en cualquier momento.

Note: If your line is suspended for more than 90 days, your number will be disabled. If you have a single line account, your account will be closed.



If you suspended your service because your device was lost or stolen, you can reconnect through My Verizon. It may take up to 60 minutes to completely reconnect your service once you finish the steps below.

Note: If you're an Account Member on a Prepaid Family Account, you can reconnect your own line through a web browser if you suspended it during the current bill cycle. If you suspended your device during a previous bill cycle, the Account Owner will need to reconnect service for you.

  • If you're reconnecting with a replacement device: Follow the steps to reconnect service through a web browser. You can use the web browser on any mobile device or computer.

  • If you found the device you lost:
    1. Abre la app My Verizon en tu dispositivo.

    2. Tap Reconnect Service in the Suspended Service section of your feed.

    3. Tap Reconnect.

Note: You may be prompted to add funds to your account if you're reconnecting service during a different bill cycle. This is because you didn't pay for your service on your renewal date. You may not need to pay your standard full renewal amount, depending on how many days are left in your bill cycle. Follow the onscreen prompts to add funds and reconnect your service.

You've successfully reconnected your service on your original device.



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