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Cómo usar Mi Verizon para el servicio prepagado

Access and manage your Verizon Wireless prepaid account from any web browser on a computer or smartphone by using the step-by-step instructions below.

You can also access My Verizon on your prepaid smartphone and tablet with the My Verizon app.

Select a topic below to view steps:

Cómo comenzar

    If you've never used My Verizon before (through the app or a web browser), you need to register your prepaid account first. This is a one-time process that sets up your account User ID and Password. You can then use those same credentials to sign in to My Verizon through the app or any web browser.

    Note: Please have your prepaid phone with you while you register. You'll be sent a text message with a Registration PIN that you'll need to enter during the registration process.

    To register:

    1. Ve a la página Inscripción en Mi Verizon .
    2. Enter your 10-digit prepaid mobile number.
    3. Haz clic en Continuar.
    4. Select the appropriate images as prompted and click VERIFY.
    5. Select whether you're the Account Owner or an Account Member.

      Note: The Account Owner is the person financially responsible for the account.

    6. If prompted, enter the billing ZIP code and Account Security Code, and click Continue.
    7. Follow the onscreen prompts to have a Registration PIN sent to your phone by text message.
    8. When you receive the text, enter the Registration PIN and click Verify My Account.
    9. Enter the requested information to create your My Verizon account:

      • User ID - Enter the User ID you'd like to use.
      • Password - Enter the Password you'd like to use, and enter the same password again to confirm it.
      • Secret Question - Select a secret question from the dropdown and enter the answer.
      • Email Address - Enter an existing email address that you'd like to use to receive important account information.
         
    10. Read the Terms & Conditions, and if you agree, click I accept the Terms & Conditions.
    11. Click Complete Registration.

    You've successfully signed up for My Verizon for Prepaid.



    To sign in to My Verizon through a web browser:

    1. Ve a la página My Verizon Sign in página.

      Note: You can click the link above or enter VerizonWireless.com/my-verizon/ en tu navegador de internet.

    2. Enter your prepaid mobile number and My Verizon Password, and then click Sign in.

      Note: You can click Remember me to have your User ID stored on the computer in the future. Only use this feature on a personal computer, not public computers.

    3. If prompted, enter the answer to your security question and click Continue.

    You'll see your feed on the home screen. It provides the most important account information you need at a glance, including your data usage and account balance.



    You can add a line to an existing prepaid single-line account or Prepaid Family Account. You can have up to 5 total lines on one Prepaid Family Account. Only the Account Owner can add a line to an existing Prepaid Family Account. If you add a line to a single-line account, the original line will become the Account Owner, and the new line will be an Account Member. Conoce más acerca de los roles de las cuentas.

    To add a line to an existing prepaid account:

    1. Click Add a line in the device list at the top of the home screen feed.

    2. Click Select under the type of line you want to add:

      • Shop for phones - If you don't have an existing line or phone, you can purchase a new phone and choose a new phone number to add to your account.

      • Bring your own phone - If you have a phone you want to use but don't have an existing line, you can choose a new phone number to add to your account and activate the phone you have.

      • Merge accounts - If you have an active prepaid line on another account, you can transfer that existing phone number and phone to your Prepaid Family Account.

        Note: You'll need the Account Security Code (also called Account PIN) for the line you're transferring. If you can't remember it, you can change your Account Security Code in the My Verizon app.

    3. Follow the onscreen prompts to add the line.

    You've successfully set up your Prepaid Family Account.

    You can have a total of 5 lines on your account, including the Account Owner. To add more lines, repeat the steps above.

    Note: For a limited time, when you add a new line to a Prepaid Family Account , you can get 4 lines for $100/month. Learn more in our Preguntas frecuentes sobre la promoción Prepaid para 4 líneas por $100.



    The Account Owner is financially responsible for all lines on the Prepaid Family Account, and they can view and manage all the lines through My Verizon. There can only be one Account Owner on an account. Conoce más sobre account roles on a Prepaid Family Account in our FAQs.

    Note: Only the current Account Owner can transfer account ownership to another line.

    To change the Account Owner:

    1. Click Settings.
    2. Click Change Account Owner.
    3. Select the line you want to transfer account ownership to.
    4. Click Selected Line's Account Security Code and enter the 4-digit Account Security Code for the line that will become the new Account Owner.

      Note: If you don't have the Account Security Code, ask the person you're transferring account ownership to.

    5. Click I'm not a robot, follow the prompts to select the appropriate images, and click VERIFY.
    6. Haz clic en Continuar.
    7. Select whether or not you want to transfer funds to the new Account Owner. If you want to transfer an amount other than your entire balance, enter the amount you want to transfer.
    8. Haz clic en Continuar.
    9. Review the changes to your account and click Confirm.

    You've successfully changed the Account Owner on your Prepaid Family Account. You are now an Account Member.



Pagos

    With just a few clicks, you can keep track of your account balance, enroll in and manage Auto Pay, or make one-time payments.

    You can view your account balance in your feed on the home screen of My Verizon.

    Click View Balance Details to see a detailed list of all financial transactions on your account, including charges and credits.

    Note: If you're the Account Owner on a Prepaid Family Account, you can select a line at the top of the screen to view the balance details for that line.



    To add funds to your account:

    1. Click Add Funds in My Verizon to get to the Agrega fondos página.

      Note: If you're on a Prepaid Family Account, click Add or Send Funds and then click Next to get to the Add Funds page.

    2. Enter the amount you want to add in the Payment Amount field.

    3. Select what card you'd like to use to add funds:

      • Existing card saved on the account
      • A new credit/debit card - You'll be prompted to enter the card number and billing information for the card and click Continue.
      • A Verizon Refill Card - You'll be asked to enter the Refill Card PIN and click Submit.
         
    4. Click Add Funds.

    5. Review the amount to add and click Confirm.

    You've successfully added funds to your account.



    The Account Owner can send funds to any Account Member line on their Prepaid Family Account. Account Members can only transfer funds to the Account Owner.

    To send funds to another line:

    1. Click Add or Send Funds.
    2. Click Send Funds.
    3. Haz clic en Siguiente.
    4. If you're the Account Owner, select the line you want to send funds to and click Send Funds.
    5. Enter the amount you want to send.

      Note: If you're an Account Member, you can only send funds using your available balance. If you don't have funds available, you'll need to agregar fondos to your account before you can transfer funds to the Account Owner.

    6. If you're the Account Owner, select the payment method you want to use to send funds and click Add Funds.

      Note: If you select A New Credit/Debit Card, you'll need to enter the necessary card information.

    7. Click Send Funds.
    8. Review the transaction information and click Confirm.
    9. Haz clic en Done.

    You've successfully transferred funds to another line on your Prepaid Family Account.



    You can see payments made on your account for the last 18 months in My Verizon, including the date, amount and method of payment.

    Note: If you have a Prepaid Family Account, only the Account Owner can view the payment history of the account. Account Members aren't able to view the Payment History page.

    Para ver tu historial de pago:

    1. Click Payment History in My Verizon to go to the Historial de pago página.
    2. Select a start date and end date from the dropdowns at the top of the page.
    3. Click Create Report.

    You'll see all the payments made on your account during the date range you selected.

    Note: You can click the Email Payment History or the Print Payment History links at the top of the page to email or print the report.

     



    With Auto Pay, you never have to worry about missing a payment. It will automatically pay your monthly bill on the due date using your credit/debit card. Plus, now Auto Pay will use any available funds you have on your account first. Then it will charge the remaining balance to your credit/debit card.

    Note: If you have a Prepaid Family Account, only the Account Owner can manage Auto Pay. Account Members aren’t able to view the Manage Auto Pay page.

    To manage Auto Pay:

    1. Click Manage Auto Pay in your feed on the home screen of My Verizon to get to the Administrar Pago automático página.

      Note: If you haven't set up Auto Pay yet, you'll see a Setup Auto Pay button instead. Click it and follow the onscreen prompts to get started with Auto Pay.

    2. You'll see the payment amount and date for Auto Pay. Click Edit Payment to edit your payment card information and billing address.

      Note: You can also click Turn Off if you want to turn off Auto Pay.

    3. Haz clic en Continuar.

    4. Review the changes to Auto Pay and read the Terms & Conditions. If you agree, click I agree to the Terms & Conditions.

    5. Haz clic en Confirmar.

    You've successfully managed Auto Pay.



Plan

    You can view your current plan information on the Mi Plan en Mi Verizon.

    You can change your plan once per bill cycle:

    Note: If you're on a Prepaid Family Account, only the Account Owner can change a plan on the account. Account Members can't change their plan. The Account Owner can sign in to My Verizon and select the line at the top of the screen that needs a new plan, and follow the steps below.

    1. Ve a la página Cambia el plan en Mi Verizon.

      Note: Use the link above or click My Plan and then click Change Plan.

    2. Select the plan you want to change to.

      Note: You can click View Plan Details under a plan to learn more about it.

    3. Haz clic en Cambiar plan.

    4. Review your new plan information and read the Terms & Conditions. Then check the 2 required boxes if you agree.

    5. Haz clic en Confirmar.

    Has cambiado tu plan correctamente.



    You can have up to 2 Data Boosts on your account at a time. Data Boosts are used after all your monthly allowance and Carryover Data is gone. Data Boosts expire 30 days or 90 days after purchase, depending on the amount purchased.

    To add data to your account:

    1. Click Add Data in My Verizon to go to the Agregar datos página.
    2. Select the amount of data you want to add.
    3. Click Add Data.

    You've successfully added data to your account.



Detalles de uso

    You can see an overview of your data usage right on the pantalla de inicio feed of My Verizon. It will show how much data you’ve used and what percentage of your monthly allowance is left. You can also see how many days are left in your bill cycle.

    If you want to see more detailed information about usage on your account:

    1. Click Usage Details in My Verizon to go to the Ve detalles de uso página.
    2. Select the tabs at the top of the screen to view type of usage details you want to see:
      • Datos
      • Voz
      • Mensajes

    You'll see detailed usage information for each usage type, including usage amount, date and time of each use.

    Note: If you're the Account Owner of a Prepaid Family Account, you can view the usage details of each line on your account by selecting different lines at the top of the screen.



Dispositivo

    You can use My Verizon to change your device or change your mobile number from any web browser. If you're the Account Owner on a Prepaid Family Account, you can also remove a line from your account.

    If you want to upgrade or your phone gets broken, you can activate a new device on your line through My Verizon:

    1. Click Change Device in My Verizon to go to the Cambiar dispositivo página.

    2. Ingresa el ID del dispositivo of the new device you want to use on your account.

      Note: Your Device ID can typically be found in your device's Settings in the About Phone section. It may be called, IMEI, MEID or ESN.

    3. Haz clic en Continuar.

    4. Select if you want to use the SIM card from your old phone or use a new SIM Card.

      Note: If you want to use a new SIM card, enter the SIM Card Identification code, which you'll find printed on the SIM card.

    5. Haz clic en Continuar.

    6. Review the change and click Confirm.

    You've successfully changed your device.



    To change your mobile number:

    1. Click Change Mobile Number to go to the Cambia el número de móvil en Mi Verizon.

      Note: If you're the Account Owner on a Prepaid Family Account, you can select a line at the top of the screen to change that line's mobile number.

    2. Select how you want to pick your new number:

      • ZIP Code - Enter your home ZIP Code, and you'll be given options of area codes and prefixes to choose from.
      • City and state - Enter your city and state, and you’ll be given options of area codes and prefixes to choose from.
      • Area code, plus first 3 digits - Enter the area code and prefix you'd like to use for your number. This is a good option if you only want to change the last 4 digits of your number and keep the rest of your number the same.
      • Port existing number - Enter a landline phone number or other wireless number you have, you can use that number as your prepaid mobile number.

      Note: Only 5 attempts at changing your mobile number are allowed per bill cycle.

    3. Haz clic en Continuar.

    4. If prompted, select the first 6 numbers you'd like to use and click Continue.

      Note: If porting a number, enter the requested account information for the number you're porting and click Continue. Follow the onscreen prompts to complete the porting process. Learn more about porting.

    5. Review the new phone number you will use and click Submit.

    You've successfully changed your mobile number. It may take up to 2 hours to complete the change. If anyone calls your old number, they won't be able to reach you.



    Only the Account Owner can remove a line on a Prepaid Family Account. The line that's removed will be converted to a new single line account.

    1. Click Manage Lines to go to the Administrar líneas en Mi Verizon.
    2. Under Remove a line, click Select.
    3. Select a line to remove and click Continue.

      Note: If you're the Account Owner and removing your own line, follow the steps to transfer account ownership to a new line to finish removing your line from the account.

    4. Select whether or not you want to transfer funds to the line being removed.
    5. Haz clic en Continuar.
    6. Review what's changing and click Confirm.

    You've successfully removed a line from your prepaid account. The owner of that line is now financially responsible for their line.



Features / Add-ons

    Features or add-ons are ways you can customize your prepaid account. Some features have a monthly fee, while others are free to use. Whether you make frequent international calls or like using Ringback Tones, you can add or remove features anytime to fit your needs.

    To add a feature:

    Note: If you're on a Prepaid Family Account, only the Account Owner can add international long distance features. The Account Owner can add international long distance to an Account Member's line by selecting that line at the top of the My Verizon home screen and following these steps.

    1. Click Features in My Verizon to go to the Administrar tus funciones página.

      Note: If you're the Account Owner on a Prepaid Family Account, you can select a line at the top of the screen to manage that line's features.

    2. Click the toggle switch next to the feature you want to add.

      Note: When the switch is blue-green, the feature is active on your account. When the switch is gray, the feature is not active.

    3. Haz clic en Confirmar.

    You've successfully added a feature to your account.



    Para eliminar una función:

    Note: If you're on a Prepaid Family Account, only the Account Owner can remove international long distance features. The Account Owner can remove international long distance on an Account Member's line by selecting that line at the top of the My Verizon home screen and following these steps.

    1. Click Features in My Verizon to go to the Administrar tus funciones página.

      Note: If you're the Account Owner on a Prepaid Family Account, you can select a line at the top of the screen to manage that line's features.

    2. Click the toggle switch next to the feature you want to remove.

      Note: When the switch is blue-green, the feature is active on your account. When the switch is gray, the feature is not active.

    3. Haz clic en Confirmar.

    You've successfully removed a feature from your account.



    Prepaid TravelPass lets you use your prepaid plan while traveling in certain countries for a flat daily rate. Learn more in our Preguntas frecuentes sobre Prepaid TravelPass.

    To enable Prepaid TravelPass:

    1. Ve a la página Funciones en Mi Verizon.

      Note: If you're the Account Manager on a Prepaid Family Account, select the device line you want to activate TravelPass on.

    2. Scroll down to the TravelPass section, and tap or click Start now.
    3. If you want, you can enter your destination and the number of days you'll be traveling to get an estimate of the costs for your trip.
    4. Read the Terms & Conditions, and if you agree, check the I agree to the Terms & Conditions box.
    5. Tap or click Enable TravelPass.
    6. Toca o haz clic en Confirmar.

    You've successfully enabled TravelPass on your line.



    To disable Prepaid TravelPass:

    1. Ve a la página Funciones en Mi Verizon.

      Note: If you're the Account Manager on a Prepaid Family Account, select the device line you want to activate TravelPass on.

    2. Scroll down to the TravelPass section, and tap or click Disable TravelPass.
    3. Toca o haz clic en Confirmar.

    You've successfully disabled TravelPass on your line. You can enable it again anytime.



Configuraciones

    The Settings menu gives you access to your important account and contact information. You can change your security information and passwords to protect your account. Plus, you can manage privacy settings and adjust how often you receive different alerts for your account.

    Change important account information, like your User ID, Password, Greeting Name, Security Question and Image, Account Security Code and contact information.

    Note: If you're on a Prepaid Family Account, only the Account Owner can change account profile information, like billing address. Account Members can change information for their individual line profile.

    1. Click Settings in the side menu of My Verizon.
    2. Select the information you'd like to change.

      Note: Select Contact Info to edit your name, email address, phone number and/or mailing address for your account.

    3. Enter or edit the information requested and click Save.

    You've successfully changed your account information.



    To reset your Voicemail Password:

    1. Ve a la página Restablecer contraseña de los mensajes de voz en Mi Verizon.

      Note: Use the link above, or click Settings and then click Reset Voicemail Password.

    2. Enter the new password you want to use.

      Note: Password must contain 4-7 numbers and can't contain consecutive (e.g., 1111) or sequential numbers (e.g., 1234).

    3. Enter the same password again to confirm it.

      Note: You can also select Choose a password for me to have a number randomly generated if you don't want to choose your own.

    4. Haz clic en Guardar.

    You've successfully changed your Voicemail Password.



    Select how you want to receive alerts about your account, such as warning tones and low balance alerts.

    1. Ve a la página Manage Communications and Alerts en Mi Verizon.

      Note: Use the link above, or click Settings and then click Manage your Communications and Alerts.

    2. Select how you want to receive special offers when they're available and click Save.

    3. Select the amount of notifications you want to receive from the dropdown.

      • High - Receive all available voice announcements and text alerts, including:
        • Pre-call and post-call voice announcements stating your balance
        • Warning tones
        • Low balance and expiration text alerts
      • Medium - Only receive:
        • Low balance voice announcements
        • Warning tones
        • Low balance and expiration text alerts
      • Low - Only receive:
        • Low balance voice announcements
        • Expiration text alerts
           
    4. Haz clic en Guardar.

    You've successfully changed your account alert settings.



Suspender / Reconectar servicio

    If your device is lost or stolen, you can temporarily suspend and reconnect your service in My Verizon. This can help prevent unauthorized charges on your account. Más información acerca de cómo suspender el servicio.

    Suspending service isn't the same as permanently canceling your service.

    • Single line prepaid accounts - Your account will still be billed while your line is temporarily suspended, if your account has available funds.

    • Prepaid Family Accounts – If you suspend the Account Owner's line, you'll still be billed for the line while it's suspended. If you suspend an Account Member's line, you won't be billed for that line on your renewal date while it's suspended.

    Note: If you have recurring features on your line, turn them off before suspending service to avoid being charged for them.

    To suspend service:

    1. Ve a la página Suspender servicio page in My Verizon by clicking Settings and then clicking Suspend Device.

      Note: If you're the Account Owner on a Prepaid Family Account:

      1. Select the device you want to suspend at the top of the page.
      2. Haz clic en Continuar.
      3. If you're suspending the Account Owner line on a Prepaid Family Account, select whether or not you want to transfer account ownership to another line to avoid being charged while your device is suspended. Then click Continue and follow the steps to Cambiar el propietario de la cuenta if needed.
         
    2. If prompted, review the changes to your account.
    3. Haz clic en Suspender.

    You've successfully suspended your service through a web browser. If you recover your device or have a replacement device, you can reconectar servicio en cualquier momento.

    Note: If your line is suspended for more than 90 days, your number will be disabled. If you have a single line account, your account will be closed and your account will be closed.



    If you suspended your service because your device was lost or stolen, you can reconnect through My Verizon. It may take up to 60 minutes to completely reconnect your service once you finish the steps below.

    Note: If you're an Account Member on a Prepaid Family Account, you can reconnect your line if you suspended it during your current bill cycle. If you suspended your line during a different bill cycle (i.e., your renewal date has passed since suspending), the Account Owner needs to reconnect your line.

    1. En Mi Verizon, click Settings.

      Note: If you're the Account Owner on a Prepaid Family Account, select the device you want to reconnect at the top of the screen.

    2. Click Reconnect Device.
    3. Select whether you're reconnecting your same device or a replacement device and click Continue.

      Note: If you suspended your device during a different bill cycle, you may be prompted to pay when you reconnect service. This is because you didn't pay for service for the line on your last renewal date. The amount you need to pay may be lower than you typically pay each month, because you're only paying for the days your device will be active during the current bill cycle.

    4. If you're connecting a replacement device, follow the onscreen prompts to add the new device to your line.

      Note: You'll need to provide the Device ID (ESN/MEID/IMEI) of the replacement device. You can typically find it on the back of the device/battery or in the device's Settings. Get detailed instructions on how to find your Device ID.

    5. If prompted, follow the onscreen prompts to add funds to your account.

    You'll see a confirmation screen. You've successfully reconnected your service. Restart your device to start using your service.



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