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LG VX8100
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Jest™
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notebook HP® Pavilion dm1-3010nr
Notebook para entretenimiento HP® Pavilion dm1-2010nr
Verizon Wireless Adamant™

Cómo usar Mi Verizon para el servicio prepagado

Resumen

With My Verizon for Prepaid, you can access and manage your Verizon Wireless Prepaid account. This guide contains step-by-step instructions on how to use My Verizon for Prepaid online through a web browser. For more information about My Verizon for Prepaid, go to our Preguntas frecuentes sobre Mi Verizon para el servicio prepagado.

My Verizon on Smartphones and Tablets
- You can access My Verizon on your prepaid smartphone and tablet with the My Verizon Mobile app. Visit the My Verizon Mobile page to download the app and learn more.

Contenido

Cómo comenzar
Register for My Verizon for Prepaid
Sign In to My Verizon for Prepaid

Pagos
Administra tu pago automático
Refill Your Prepaid Account with a New Debit or Credit Card
Activate a Prepaid Refill Card
View Your Payment History

Uso
View Your Data, Minutes and Message Usage

Detalles de saldo

Plan y data
Changing Your Prepaid Plan
Add Data to Your Prepaid Account

Funciones
Add a Feature
Remove a Feature

Teléfono
Cambia tu dispositivo prepagado
Reset Your Voicemail Password
Suspender servicio
Reconecta tu servicio
Change Your Mobile Number

Configuraciones
Edit Your My Verizon Settings
About the Settings Categories
Voice Announcements and Text Alerts

Cómo comenzar

Register for My Verizon for Prepaid

To sign up for My Verizon for Prepaid, simply register for My Verizon with your prepaid mobile number:

  1. Go the Inscripción en Mi Verizon página.

  2. Enter your 10-digit prepaid mobile number.

  3. Haz clic en Continuar.

  4. Follow the onscreen steps to verify your identity and complete registration.

You've successfully signed up for My Verizon for Prepaid.

Note: In order to use your device after registration, your prepaid account must be active (i.e., there must be funds currently on your prepaid account).

Sign In to My Verizon for Prepaid

You can sign in to My Verizon for Prepaid using your mobile number at VerizonWireless.com. There are a number of places you can sign in at the top of any page on our website.



To sign in to My Verizon for Prepaid:

  1. Enter your prepaid mobile number or My Verizon User ID and click Sign In.

  2. If prompted, provide the answer to your Secret Question.

    Note: For information about Secret Questions, refer to What is a Secret Question? in our My Verizon FAQs.

  3. Enter your My Verizon Password and click Sign In.

You've successfully signed in to My Verizon for Prepaid.

Pagos

Administra tu pago automático

Auto Pay is a great worry-free way to ensure your account stays full and ready for when you need it. In My Verizon for Prepaid, you can schedule funds to be automatically added to your account with Auto Pay. Choose up to 5 different days per month for Auto Pay to refill your account.

Para configurar el pago automático:

  1. Click Set Up Auto Pay to go to the Programa pago autom. página.



    Note: The top of the Manage Your Auto Pay page shows you where you're at in the setup process.



  2. Select the amount you want to pay. You can select the specified Monthly Cost, or select A Different Amount and enter the amount you'd like to add to your account.



  3. Select when you'd like Auto Pay to run each month. You can select the specified My Renewal Date, or select Choose Another Date and enter a different day of the month.



  4. Click Enter Payment Information.



  5. Enter the requested billing information.



  6. Click Review & Confirm to review your Auto Pay settings one last time before confirming the change.



  7. Read the Terms & Conditions, and check the box if you agree. Then click Confirm.

You've successfully set up Auto Pay in My Verizon for Prepaid.

Refill Your Prepaid Account with a New Debit or Credit Card

In My Verizon for Prepaid, you can refill your prepaid balance any time with a debit or credit card. When you use a new card, you can save that card in My Verizon and use it to speed up the payment process next time.

To add funds to your prepaid account with a new credit or debit card:

  1. Ve a la página Pago page in My Verizon for Prepaid.



  2. Click Continue with a New Card.



  3. Enter the amount you'd like added to your account.



  4. Enter your debit or credit card info and billing address. Then click Review and Confirm to see the payment and card information one last time before submitting it.

    Note: Check the box to save the card for future payments. This will speed up the payment process for you next time because you won't need to enter your card info again.



  5. Review the information to ensure it's correct, and click Confirm to submit the payment. The confirmation page will display your new balance.

You've successfully refilled your prepaid account with a new debit or credit card.

Activate a Prepaid Refill Card

In My Verizon for Prepaid, you can quickly activate a refill card any time.

To add funds to your prepaid account with a refill card:

  1. Ve a la página Pago page in My Verizon for Prepaid.



  2. In the Refill Card section, enter the Refill Card PIN and click Activate Refill Card.



  3. You'll have the option to upgrade to a higher-tier plan if the amount on your refill card is enough to do so. You may also have the option to apply the refill card to data only. Choose to upgrade your plan or to add the funds to your existing plan.



  4. Haz clic en Confirmar.



  5. The amount you had on the card will be added to your prepaid balance. The confirmation page will show your new balance.

You've successfully activated a prepaid refill card online in My Verizon.

View Your Payment History

In My Verizon for Prepaid, you can view details about your previous payments for the past 18 months. The details include:

  • Fecha de pago
  • Amount (including a detailed breakdown of taxes and surcharges)
  • Método de pago

You can also print or email your payment history from this page.

To find the Historial de pago page in My Verizon:

  1. Ve a la página Pago page in My Verizon for Prepaid.



  2. Click the VIEW PAYMENT HISTORY link.

You've reached the Payment History page where you can view your payments for the past 18 months.

Uso

View Your Data, Minutes and Message Usage

In My Verizon for Prepaid, you can monitor the current amount of:

  • Data you've used
  • Minutes you've spent on calls
  • Text messages you've sent and received


To view your usage:

  1. Ve a la página Uso page in My Verizon for Prepaid.



  2. Select the tab for the type of usage you want to view.

    • Data: Amount of MB / GB you've used
    • Minutes: Number of minutes you've spent on calls
    • Messages: Number of text messages you've sent or received

You'll see how much of each usage type you've used during the current bill cycle.

Detalles de saldo

In My Verizon for Prepaid, you can view details about your prepaid account activity on the Detalles de saldo página.

Balance details include:

  • Account balance
  • Credits and debits to your account
  • Changes to your account settings
  • Text messages you've sent and received
  • Calls you've made and received

Plan y data

In My Verizon for Prepaid, you can view details about your prepaid plan and change your plan from the Plan y data página.

Change Your Prepaid Plan

To change your prepaid plan:

  1. Ve a la página Plan y data page in My Verizon for Prepaid.



  2. Click Change Plan.



  3. Select the plan you'd like to switch to.



  4. Click Review & Confirm to see your new plan information one last time before submitting it.



  5. Click Submit to change your plan.

You've successfully changed your prepaid plan in My Verizon.

Add Data to Your Prepaid Account

To add more high-speed data to your account:

  1. Ve a la página Plan y data page in My Verizon for Prepaid.



  2. Click Add More Data.



  3. Select the data package you want.



  4. Click Review & Confirm to see your add data details one last time before submitting it.



  5. Revisa tus cambios y haz clic en Enviar.

You've successfully added more high-speed data to your prepaid account.

Funciones

In My Verizon for Prepaid, you can add or remove features and view details about your existing features.

Add a Feature

  1. Ve a la página Funciones page in My Verizon for Prepaid.



  2. In the Additional Features section, there will be a list of features you can add to your prepaid account. Check the Add box next to any feature you want to add.



  3. Click Review & Confirm.



  4. Review the changes and click Confirm to add the new feature(s).


You've successfully added a new feature.

Remove a Feature

  1. Ve a la página Funciones page in My Verizon for Prepaid.



  2. Your current features will be listed in the Your Features Summary section. Check the Remove box next to the feature(s) you want to remove.



  3. Click Review & Confirm.



  4. You'll see a list of the features you've removed and your new features subtotal.

You've successfully removed a feature in My Verizon for Prepaid.

Teléfono

In My Verizon for Prepaid, you can change your device and reset the voicemail password for your prepaid account from the Mi teléfono página.

Cambia tu dispositivo prepagado

To change your prepaid device:

  1. Ve a la página Mi teléfono page in My Verizon for Prepaid.



  2. Click CHANGE DEVICE.



  3. Enter the requested Verizon Device ID. The page contains a link to help you find your ID if you're not sure what it is.



  4. Choose an option for why you're changing devices and click Next.



  5. Review the device change information and click Confirm.



  6. The last thing you'll need to do is program your device. Follow the steps on the screen to program or activate your device.

You've successfully changed your device in My Verizon for Prepaid.

Reset Your Prepaid Voicemail Password

In My Verizon for Prepaid, you can reset your voicemail password.

To change your prepaid voicemail password:

  1. Ve a la página Mi teléfono page in My Verizon for Prepaid.



  2. Haz clic en Reset Voice Mail Password.

  3. You can choose your own password or have a secure one made for you.



  4. If you choose to create your own password, enter it in the Create New Password field and again in the Confirm New Password field.



  5. Haz clic en Enviar.

You've successfully reset your voicemail password in My Verizon for Prepaid.

Suspender servicio

If your prepaid device has been lost or stolen, you can suspend your service online in My Verizon to prevent unauthorized use:

  1. Ve a la página Suspender servicio page in My Verizon on your smartphone, tablet or computer browser.

  2. Select Lost or Stolen as your reason for suspending service.


  3. If you use Auto Pay and don't want to be charged for services or features while your line is suspended, check the box next to Turn off auto pay so you don't get charged every month.


  4. Oprime Suspend Service.

You've successfully suspended your service.

Reconecta tu servicio

You can reconnect a suspended device online in My Verizon on the Reconnect Your Service page. You'll have the option to reconnect the same device you suspended or you can reconnect a different one.

Reconnect service for the same device

You can reconnect your suspended line anytime in My Verizon for prepaid accounts.

To reconnect service:

  1. Ve a la página Reconecta tu servicio page in My Verizon on your smartphone, tablet or computer browser.

  2. Oprime Reconnect Service.

You have successfully reconnected your service.

Reconnect service for a different device

To reconnect service:

  1. Ve a la página Reconecta tu servicio page in My Verizon on your smartphone, tablet or computer browser.

  2. Select the option I want to reconnect another device.


  3. Tap Reconnect Service. Your service has been reconnected, now you need to reconnect your other device.


  4. Oprime Change Device.

  5. Ingresa tu número de móvil.



  6. In the dropdown, provide the reason you’re reconnecting a different device than the one you suspended.


  7. Oprime Next.


  8. Provide the requested information about your device.

You've successfully reconnected your service for another device.

Change Your Mobile Number

You can change the phone number for your prepaid device online in My Verizon.

To change your mobile number:

  1. Ve a la página Cambia el número de móvil página.

  2. Select an option for choosing your new number (e.g., ZIP Code, City and State, or Area Code and Prefix) and enter the requested information.



  3. Haz clic en Siguiente.



  4. If prompted, select the area code and prefix you want from the dropdown, and click Next.

    Note: The last four digits of your new number will be randomly selected for you based on availability.



  5. Review your new phone number and click Submit to complete the change.

You've successfully changed your prepaid mobile number.

Configuraciones

In My Verizon for Prepaid, you can view and edit your user profile, contact info and My Verizon sign-in details for your prepaid account.

Edit Your My Verizon Settings

To edit settings:

  1. Ve a la página Configuraciones page in My Verizon for Prepaid.



  2. Click the EDIT link next to any setting.



  3. Follow the onscreen prompts to update and save your new settings.

You've successfully edited your My Verizon settings.

About the Settings Categories in My Verizon for Prepaid

See below for more info about the settings categories in My Verizon for Prepaid.

 Información del usuario

 Edit your greeting name and email address.

 What is my greeting name?

 Información de contacto

 Update your name, address and primary contact number for your account. We'll only use this information to contact you regarding urgent matters about your account.
 Sign In Information

 Manage your My Verizon sign-in information including User ID, Password and security info.

 Learn more about My Verizon security



Voice Announcements and Text Alerts

In My Verizon for prepaid accounts you can choose to receive voice announcements and text messages that alert you of account changes including when your balance is low or expiring.

To manage voice announcements and text alerts:

  1. Go to the Settings page in My Verizon for Prepaid.


  2. In the Phone Control section, select which type of notifications you want to receive. Your choices are High, Medium and Low.
    • High: You'll receive all available voice announcements and text alerts for phone calls, warning tones, and if your balance is low or expiring soon.
    • Medium: You'll receive voice announcements for low balance, warning tones and text alerts if your balance is low or expiring soon.
    • Low: Voice announcements and text alerts if your balance is low or expiring soon.

  3. Click Update.

You’ve successfully managed your voice announcements and text alerts.

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