How to Use Digital Secure for online Security & Privacy

The Digital Secure app is available for Android™ (4.4 or later) and Apple iOS (11 or later).

The Digital Secure app can:

  • Provide a single security solution that you can manage right from your device
  • Ayudar a proteger tu dispositivo de malware y virus
  • Ayudar a protegerte de sitios web maliciosos cuando realizas búsquedas por Internet
  • Notificarte cuando una aplicación accede a tu información privada
  • Help protect you from network threats
  • Provides identity theft protection for your personal information

Note: You can extend this security service to all your dispositivos elegibles by signing up for Digital Secure for your entire account.

For more information about the app, refer to Digital Secure FAQs.

Descarga e instala la aplicación Digital Secure

    Android

    Digital Secure is preloaded on Verizon Android devices*, and it's located in your Verizon apps folder. If you can't find the app on your device:

    1. Open the Google Play™ Store on your device.
    2. Toca el ícono Search.
    3. Enter "Digital Secure" and tap the Search icon again.
    4. Select Digital Secure from the search results.
      Note: If you don't see Digital Secure listed in the search results, your device may not be compatible.
    5. Verás uno de los siguientes botones en la pantalla:
      • OPEN: esto significa que la aplicación ya está en tu dispositivo y puedes tocar este botón para abrir la aplicación.
      • ENABLE: esto significa que la aplicación está en tu dispositivo, pero se ha desactivado. Oprime este botón para activar la aplicación y luego toca OPEN para abrir la aplicación.
      • INSTALL: esto significa que la aplicación no está en tu dispositivo y se tiene que descargar. Oprime este botón y luego toca ACCEPT para iniciar la descarga. Una vez que la aplicación se haya instalado, toca OPEN para abrir la aplicación.

    You've successfully downloaded Digital Secure.

    *Digital Secure is not preloaded on Google Pixel phones.

    Apple iOS

    Digital Secure is not pre-loaded on iOS devices, so you'll need to download and install it.

    To download the Digital Secure app on an iOS device:

    1. Open the Apple® App Store®.
    2. Toca el ícono Search.
    3. Enter "Digital Secure" and tap Search.
    4. Tap Get next to Digital Secure in the search results.
    5. Enter your password to download and install Digital Secure.

    You've successfully downloaded and installed Digital Secure.

Sign-up for Digital Secure

    Digital Secure premium

    Android and iOS

    To subscribe to the premium version of Digital Secure for a single line or for your entire account:

    1. Open the Digital Secure app on your device.
    2. Tap Continue on the first screen to accept the Terms and Conditions.
    3. Tap Accept if you agree to the app permissions needed.
    4. Choose to subscribe to Digital Secure for a single line or for your entire account, then tap Subscribe.
    Upgrade from free to premium

    Android and iOS

    If you are subscribed to the free version of Digital Secure, and would like to switch to the premium version:

    1. Open the Digital Secure app on your device.
    2. Scroll to the bottom of the home screen, and tap Learn more under "Take control of your privacy & identity".
    3. Choose to subscribe to Digital Secure for a single line or for your entire account, then tap Subscribe.
    4. Toca Continue (Continuar).
      Nota: Miembros de la cuenta are only permitted to sign up for a single line.

    You've successfully subscribed to Digital Secure.

    Upgrade from a single line to a subscription for your entire account

    Android and iOS

    If you're signed up for a single line, and would like to add Digital Secure to all of the eligible devices on your account, you can change your subscription to cover your account.

    1. Open the Digital Secure app on your device.
    2. Tap Protect more devices at the bottom of the screen.
    3. Sigue las indicaciones en pantalla para completar la transacción.
      Note: Only Los propietarios de cuentas y Administradores de la cuenta can sign up for Digital Secure at the account level.
    4. You've successfully upgraded to Digital Secure Account-Level.

    Install Digital Secure on other devices

    Android and iOS

    If you subscribe to Digital Secure Account-Level, you can protect up to 10 lines.

    Windows and Mac OS

    Paid subscribers to Digital Secure can protect unlimited home PCs and Macs.

    To install Digital Secure on your devices:

    1. Open the Digital Secure app on your phone.
    2. Toca Protect More Devices en la parte inferior de la pantalla.
    3. Toca + para agregar un dispositivo.
    4. Enter the email address or mobile number of the device you want to protect (Windows®, Mac®, Android or iOS).
    5. Click Text Me or Email Me.
    6. Abre el correo electrónico o el SMS en el dispositivo que quieres proteger.
    7. Toca el enlace en el SMS o haz clic en el botón Download en el correo electrónico.
    8. Haz clic en Download y sigue las instrucciones en pantalla para terminar la descarga.
    Digital Secure Free

    Android and iOS

    To subscribe to the free version of Digital Secure:

    1. Open the Digital Secure app on your phone.
    2. Tap Continue on the first screen to accept the Terms and Conditions.
    3. Tap Accept if you agree to the app permissions needed.
    4. Tap Skip when given the option to subscribe to a premium version of Digital Secure.

    You've successfully subscribed to Digital Secure.

Using the Digital Secure App – Security and Privacy

    Modify the Virus and Malware Scan Settings (Android Only)

    Para cambiar las configuraciones de búsqueda:

    1. Open the Digital Secure app on your device.
    2. Tap the Menu icon in the top right corner of the screen, then tap Settings when you get to the next screen.
    3. Toca Security & Privacy.
    4. Modifica las configuraciones de la búsqueda como quieras.
    5. Toca el botón Back para guardar los cambios.

    Modificaste las configuraciones de búsqueda de virus y malware correctamente.

    Manually Scan for Viruses (Android Only)

    Android

    Puedes buscar virus manualmente en cualquier momento:

    1. Open the Digital Secure app.
    2. Toca Security & Privacy.
    3. Tap Scan.

    You've successfully scanned your device for viruses.

    Check App Privacy (Android Only)

    Android

    1. Open the Digital Secure app.
    2. Toca Security & Privacy.
    3. Toca Privacy.
    4. Oprime Get Started.
    5. Tap App privacy.

    You'll see a list of apps that may be privacy threats. You can select an app from the list and choose to Trust or Uninstall it.

    Change App Privacy Settings (Android Only)

    Android

    1. Open the Digital Secure app.
    2. Tap the Menu icon in the top right corner of the screen, then tap Settings when you get to the next screen.
    3. Tap Security and Privacy, and scroll to Privacy.
    4. Tap Schedule your scan to change the frequency of your scans.

    You've successfully changed the App Privacy settings.

    Manually Scan App Privacy (Android Only)

    Android

    1. Open the Digital Secure app.
    2. Toca Security & Privacy.
    3. Toca Privacy.
    4. Oprime Get Started.
    5. Tap App privacy.
    6. Toca el ícono Menu.
    7. Tap Scan apps.

    You'll see a pop-up showing the progress of the app scan. Once complete, you'll have the option to Trust or Uninstall any apps that may be privacy threats.

    Disable App Privacy (Android Only)

    Android

    App privacy is on by default, and provides valuable information on the data apps on your device can access. We recommend that you keep this feature on. However, if you wish to disable App privacy:

    1. Open the Digital Secure app.
    2. Tap the Menu icon in the top right corner of the screen, then tap Settings when you get to the next screen.
    3. Tap Security and Privacy, and scroll to Privacy.
    4. Tap the Auto privacy scan switch to turn it off.

    You've successfully disabled App Privacy.

    Deshabilitar Web Security

    Web security está activada de forma predeterminada y brinda advertencias valiosas sobre los sitios que tienen malware o sobre aquellos sitios de phishing conocidos. We recommend that you keep this feature on. Sin embargo, si quieres desactivar Web security:

    Android

    1. Open the Digital Secure app.
    2. Toca Security & Privacy.
    3. Toca Web security.
    4. Toca el control Web security para desactivarlo.

    iOS

    1. Open the Digital Secure app.
    2. Oprime Security.
    3. Toca Web security.
    4. Tap the Protect my browsing switch to turn it off.

    Desactivaste Web security correctamente.

    Manage Wi-Fi Security (Android Only)

    Manage Wi-Fi security is a setting that lets you edit your saved Wi-Fi networks that are always blocked or always allowed.

    Estas listas impiden que tu dispositivo se conecte a redes que sabes que no cuentan con protección para tus datos personales. También permiten que el dispositivo se conecte automáticamente a redes de confianza para evitar el uso innecesario de datos.

    To edit your saved Wi-Fi preferences:

    1. Open the Digital Secure app.
    2. Toca Security & Privacy.
    3. Toca Wi-Fi security.

    Para desbloquear una red:

    1. Tap Blocked networks under Manage Wi-Fi networks.
    2. Select the networks you'd like to unblock.
    3. Toca Remove en la parte inferior de la pantalla.

    Para eliminar una red habilitada:

    1. Tap Allowed networks under Manage Wi-Fi networks.
    2. Select the networks you'd like to delete.
    3. Toca Remove en la parte inferior de la pantalla.

    Editaste tus preferencias de Wi-Fi guardadas correctamente.

    Scan your Wi-Fi for threats

    You can manually scan your Wi-Fi for threats at any time.

    Android

    1. Open the Digital Secure app.
    2. Toca Security & Privacy.
    3. Tap Scan.

    You'll see a Digital Secure icon appear in the Notification Panel. You've successfully scanned your device for Wi-Fi threats.

    iOS

    1. Open the Digital Secure app.
    2. Oprime Security.
    3. Tap the Scan button.

    You'll see a Digital Secure icon appear in the Notification Panel. You've successfully scanned your device for Wi-Fi threats.

    Disable Wi-Fi Security (Android Only)

    Wi-Fi Security está activada de forma predeterminada y brinda advertencias valiosas sobre las redes Wi-Fi no seguras. Te recomendamos que mantengas activa esta función.

    Sin embargo, si quieres desactivar Wi-Fi security:

    1. Open the Digital Secure app.
    2. Toca Security & Privacy.
    3. Toca Wi-Fi security.
    4. Tap the Wi-Fi security switch to turn it off.

Using the Digital Secure App - Safe Wi-Fi

    Turn on Safe W-Fi

    Android and iOS

    1. Open the Digital Secure app.
    2. Toca Safe Wi-Fi.
    3. Tap the button at the top of the screen to turn Safe Wi-Fi on.

    You'll see a message stating that your connection is secure and private. You've successfully enabled Safe Wi-Fi.

Using the Digital Secure App – Identity Theft Protection

    Turn on Identity Theft Protection

    Android and iOS

    1. Open the Digital Secure app.
    2. Tap Identity Theft Protection.
    3. Ingresa tu dirección de correo electrónico.
    4. Tap Continue to complete your activation on the Identity Theft Protection web portal.

    You'll receive an email with an activation link. Tap the link to be taken to the Identity Theft Protection web portal. After logging in to the web portal, you can add the personal info you'd like monitored.

Using the Digital Secure App - View Security Report and Notifications

    View Security Report

    Android and iOS

    1. Open the Digital Secure app.
    2. Tap Security Report.
    3. Your Security report will appear on the next screen. To exit, press the back button in the top left corner of the screen.
    Ver notificaciones

    Android and iOS

    1. Open the Digital Secure app.
    2. Tap the Menu icon in the top right corner of the screen, then tap Notifications when you get to the next screen.
    3. Your notifications will appear on the next screen. To exit, press the back button in the top left corner of the screen.

Unsubscribe from Digital Secure

    If you want to cancel your paid subscription to Digital Secure, you need to unsubscribe in the app, remove it from your account in My Verizon or contact us. Uninstalling the app from your device will not unsubscribe you from the paid service.

    Note: You can keep the Digital Secure app installed and continue to use the free version after unsubscribing.

     Mi Verizon

    To remove the Digital Secure service from a line on your account:

    1. Ve a la página Productos y aplicaciones en Mi Verizon.
    2. Haz clic en la pestaña Administrar tus productos en la parte superior de la página.
    3. If you have multiple lines on your account, select the line you want to remove Digital Secure from.
    4. Scroll to Digital Secure and click Remove from Account.
    5. Choose whether you want to Remove for all lines or Keep for select lines.
    6. Review your changes, and then click Remove to confirm the transaction.

    You've successfully unsubscribed from Digital Secure through My Verizon.

My Verizon app
  1. Abre My Verizon app.
  2. Toca el menú en la parte superior izquierda.
  3. Toca Cuenta.
  4. Toca Adicionales.
  5. Find Digital Secure and tap Manage.
  6. Tap Manage next to the line you want to change.
  7. Choose the Remove Digital Secure option, then tap Next.
    • If you have multiple lines on your account with Digital Secure, you'll have the option to remove or keep Digital Secure from them.
  8. Toca Continue (Continuar).
  9. Review your changes and tap I accept the Terms & Conditions, then tap Confirm.

You've successfully unsubscribed from Digital Secure in the My Verizon app.

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