Cómo administrar tu enrutador 5G Home de Verizon en Mi Verizon

5G Home is currently available in limited areas of Sacramento, CA; Los Angeles, CA; Houston, TX; and Indianapolis, IN. Visit Verizon 5G Home para ingresar tu dirección residencial y ver si el servicio 5G Home está disponible. Si aún no ofrecemos 5G Home en tu zona, puedes ingresar tu dirección de correo electrónico y tu número telefónico y te avisaremos cuando esté disponible.

Esta guía ofrece instrucciones paso a paso sobre cómo administrar tu enrutador 5G Home en el sitio web de Mi Verizon.

Verizon 5G Home is the next-generation service that provides ultrafast wireless internet to your home. With connection speeds 20 times faster than 4G, it's a faster, better way to enjoy all your devices.

Restart the Verizon 5G Home Router

    Restarting your router is simple and you can do it remotely with the My Verizon website and app. Your devices will automatically reconnect once the router restarts.

    sitio web de Mi Verizon

    1. Ve a la página Mis Dispositivos página.
    2. Select your 5G Home Router.
    3. In the Manage my 5G Home section, tap or click Restart Router.
    4. To confirm you want to restart your router, tap or click Restart Router. You will temporarily lose internet connection and your devices will be disconnected while your router restarts. It can take up to 2 minutes for your router to restart.
    5. A message will display when your router has finished restarting. Tap or click Done to finish.

    My Verizon app

    Follow these instrucciones paso a paso to restart your 5G Home Router in the My Verizon app.

Block a device during specific times from connecting to the 5G Home Router

    You can schedule days and times when each device is blocked from connecting to the 5G Home Router. Devices will be unable to access the internet during the blocked timeframes.

    sitio web de Mi Verizon

    1. Ve a la página Mis Dispositivos página.
    2. Go to the Smart Devices tab.
    3. Select the device you want to disconnect.
    4. Tap or click Schedule internet access.
    5. Select the day(s), start time and end time that you want to block the device from connecting to the 5G Home Router.

    My Verizon app

    Follow these instrucciones paso a paso to disconnect a device from your 5G Home Router in the My Verizon app.

Disconnect a device from the 5G Home Router

    You can remotely disconnect a device from your 5G Home Router from the My Verizon website and app.

    sitio web de Mi Verizon

    1. Ve a la página Mis Dispositivos página.
    2. Select your 5G Home Router.
    3. Go to the Smart Devices tab.
    4. Select the device you want to disconnect.
    5. Tap or click the Internet switch to off.

    My Verizon app

    Follow these instrucciones paso a paso to disconnect a device from your 5G Home Router in the My Verizon app.

Change a 5G Home Wi-Fi network name and password

    Your 5G Home Router has 3 Wi-Fi networks, each with their own nickname and password. This is the nickname users will see and password they will use when connecting to the Wi-Fi network. It may take up to an hour for the new name and password to show in My Verizon.

    To change a name or password of a Wi-Fi network on your 5G Home:

    sitio web de Mi Verizon

    1. Ve a la página Mis Dispositivos página.
    2. Select your 5G Home Router.
    3. Select the network you want to update.
    4. Enter the new name and/or password for that network.
    5. Tap or click Save. After the name(s) and password(s) are changed, you will need to manually reconnect your Wi-Fi devices to the router using the new password.

    My Verizon app

    Follow these instrucciones paso a paso to change a 5G Home Wi-Fi network name in the My Verizon app. It may take an hour for the new name and password to show in My Verizon.

Change your Verizon 5G Home Router nickname

    You can update the nickname of your 5G Home Router that shows in My Verizon. If you want to update the nickname of one of your Wi-Fi networks, refer to Change the Name and Password of a Wi-Fi Network.

    sitio web de Mi Verizon

    1. Ve a la página Mis Dispositivos página.
    2. Select your 5G Home Router.
    3. In the Manage my 5G Home section tap or click Edit device nickname.
    4. Update your device nickname and tap or click Save.

    My Verizon app

    Follow these instrucciones paso a paso to change your 5G Home Router nickname in the My Verizon app.

Test the Wi-Fi signal strength of your Verizon 5G Home Router

    You can test the Wi-Fi signal strength of your router for each of the devices connected to it through Wi-Fi. Note: The test doesn't include devices connected with Ethernet cables or through Wi-Fi extenders.

    sitio web de Mi Verizon

    1. Ve a la página Mis Dispositivos página.
    2. Select your 5G Home Router.
    3. Tap or click Performance Tests.
    4. Select Measure Signal Strength.
    5. Tap or click Start.
    6. When the test is complete the signal strength will display for each of the devices connected to your 5G Home Router.

    My Verizon app

    Follow these instrucciones paso a paso to test your 5G Home Wi-Fi signal strength in the My Verizon app.

Run a speed test on your 5G Home Service

    You can test the download and upload speeds of your internet device in the My Verizon website and app. To run the speed test, you need to be connected to your 5G Home Router.

    Need help understanding your speed test results? Learn what the speed test terms mean.

    sitio web de Mi Verizon

    1. Ve a la página Mis Dispositivos página.
    2. Select your 5G Home Router.
    3. Tap or click Performance Tests.
    4. Select Run speed test.
    5. Tap or click Start.
    6. To begin the speed test tap or click Start below the meter.
    7. When the test is complete both the download and upload speeds will display.

    My Verizon app

    Follow these instrucciones paso a paso to run a speed test on your 5G Home network in the My Verizon app.

Connect a device to the Verizon 5G Home Router with WPS (Wi-Fi protected setup)

    WPS is a secure and convenient way of connecting compatible devices to your Wi-Fi router. Only devices with the WPS feature can connect using WPS.

    sitio web de Mi Verizon

    1. Ve a la página Mis Dispositivos página.
    2. Select your 5G Home Router.
    3. Go to the Smart Devices tab.
    4. At the bottom of the page find the Add a Device via WPS section and tap or click Add device.
    5. On the device you're connecting to 5G Home, press the WPS button.
    6. Press Start when you're ready to begin. You'll have 2 minutes to connect a device.
    7. When the connection is successful, the name of the new connected device will display.

    My Verizon app

    Follow these instrucciones paso a paso to connect to your 5G Home Router with WPS in the My Verizon app.

View your Verizon 5G Home Router's technical details

    Technical details specific to your Verizon 5G Home Router are available in My Verizon and the My Verizon app.

    You can view the following information:

    • dirección IP
    • Dirección MAC
    • Número de serie
    • Model and type
    • SIM card number
    • Versión de software

    sitio web de Mi Verizon

    1. Ve a la página Mis Dispositivos página.
    2. Select your 5G Home Router.
    3. In the Manage my 5G Home section, tap or click the View technical router info link. Technical details about your router will display.

    My Verizon app

    Follow these instrucciones paso a paso to view your 5G Home Router technical details in the My Verizon app.

Suspend your 5G Home service temporarily

    You can suspend your 5G Home service temporarily in the My Verizon website and app.

    sitio web de Mi Verizon

    1. Ve a la página Mis Dispositivos página.
    2. Select your 5G Home Router.
    3. In the Manage my 5G Home section, tap or click Suspend service.
    4. Select your reason for suspending your 5G Home service. Note: The military suspend option is not currently available for 5G Home.
    5. Tap or click Save.
    6. Choose how you want to handle payments while your 5G Home is suspended.
    7. Tap or click Save.
    8. Tap or click Suspend to confirm you want to suspend service.

    My Verizon app

    Follow these instrucciones paso a paso to temporarily suspend your 5G Home service in the My Verizon app.

Reconnect your suspended 5G Home service

    You can reconnect your suspended 5G Home service in the My Verizon website and app.

    sitio web de Mi Verizon

    1. Ve a la página Mis Dispositivos página.
    2. You'll see a message that your router is not available. Tap or click the Reconnect button.
    3. Select With the same device to reconnect your 5G Home Router. If you're reconnecting a different device than the one you suspended, please call Servicio al cliente.
    4. Tap or click Reconnect to confirm you are ready to reconnect. It may take up to an hour for your service to become active and your Wi-Fi network to connect again.

    My Verizon app

    Follow these instrucciones paso a paso to reconnect your suspended 5G Home service in the My Verizon app.

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