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Cómo encontrar tu teléfono

There may be a recovery method available for your phone or tablet that lets you see it on a map, make it ring, lock it or erase it. Select your device's sistema operativo to learn how to use these features:

Android Device Manager from Google Support can help you locate lost Android devices. Select a topic below to see instructions on Google's website about how to set up and use Android Device Manager:



There are 2 services that help locate lost Apple devices:

  • Find My iPhone® - Learn how to set up Find my iPhone from Apple's website, so you can see your Apple device on a map, make it ring, lock it or erase it. You'll need to also turn on the feature on your device to use it.

    Learn how to use Find My iPhone from Apple Support to:
    • Locate your phone on a map

      Note: The current location of your device(s) displays if it has Location services turned on. If your device had Location services turned on recently but it’s not on at the time you map your device, the map will display its last known location.

    • Play a sound en tu dispositivo
    • Use Lost Mode to lock and track your device
    • Erase your device
    • Use Activation Lock to make it more difficult for someone to use or sell your device
  • Verizon Support & Protection - This app is no longer available for download, but if you already have it, it can provide the last known location of your iPhone. Refer to our Verizon Support & Protection How to Use Guide to learn how use it.


Find My Phone can help you see your device on a map, make it ring, lock it or erase it. You can also adjust your device's settings so that its location saves every few hours. This can help you find your device if the battery is dead, it's offline or out of range.

Learn how to do all this from the Windows Support website for:



BlackBerry Protect can help you:

  • View your phone on a map
  • Make it ring
  • Lock it and display a message on the screen
  • Erase information on it

Aprende a set up and use BlackBerry Protect on BlackBerry's website, so you can use this feature if your phone is lost.



Si tienes un teléfono básico, you can sign up for Family Locator and add it to your phone.

However, if your basic phone is already lost, there isn't a way to track it. We recommend you suspender servicio to prevent unauthorized use until you find the phone or activate a different one. You can also go to the Mi Uso page in My Verizon to see if the phone has been used since it was lost.

Conoce más en nuestras preguntas frecuentes sobre Family Locator y Preguntas frecuentes sobre la suspensión del servicio.



If you're unable to find your phone using the instructions above, refer to our Cómo reemplazar tu dispositivo page for next steps.

Android is a trademark of Google, Inc. Apple and iPhone are trademarks of Apple, Inc. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. © 2017 BlackBerry. Todos los derechos reservados. BlackBerry© and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the US and countries around the world.

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