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Preguntas frecuentes sobre go90™

Información General
  1. go90 is digital entertainment tailored to you. Watch live sports, original series and your favorite shows.

    With the go90 app, you can:

    • Watch your favorite shows without logging in or creating an account
    • Easier login/registration: Now login with your Facebook® account
    • Share "Like videos and comments" on Twitter and Facebook
    • See social activity within the app (i.e., who liked your comment on a show)
    • "Favorite" shows, networks or videos you like
    • Browse for shows by category, network, or related to what you watch
    • Plan ahead for your favorite soccer, NBA or NFL games via the NEW live sports calendar
    • Get customized show recommendations based on your watch history
    • Receive customized push notifications for your favorite shows
    • Cast go90 shows to Chromecast*
    • Stream or use AirPlay Mirroring* on Apple® devices

    *Note: feature availability based on content rights.

     



  2. To get the go90 app, visit our go90 page from your device. You can also download the app from the Apple® App StoreSM o Tienda Google Play™.



  3. Puedes encontrar más información de asistencia para go90 en la página de asistencia para go90.



  4. The go90 app and access to content is free. Verizon Wireless customers can stream go90 content with the FreeBee Data 360 service without using data. Learn more about FreeBee Data 360 on go90.

    Non-Verizon Wireless customers can also stream content on go90, but they'll be charged according to their data plan unless connected to a Wi-Fi network.



  5. No. go90 está disponible para cualquier persona que quiera mirar sus programas favoritos, compartir sus momentos favoritos con amigos y mantenerse al día con eventos en vivo. You can download the go90 app in the Apple App Store o Google Play Store.



  6. No, go90 solo está disponible en EE. UU.



  7. You can use go90 on smartphones and tablets running iOS 8 or newer and Android™ OS 4.4.2 (KitKat) or newer.



  8. To find more information about go90 updates, visit the go90 app page or blog de go90.



Stream PassSM
  1. Stream Pass** lets you stream premium sports content through the go90 app without using any of your data. Watch hundreds of soccer matches and exclusive NBA action.

    Plus, exclusive for Verizon customers on the new Verizon Plan Large or higher, get NBA LEAGUE PASS through go90 at no cost (normally $199)**. For all other plans, switch to the New Verizon Plan Large or higher, or purchase NBA LEAGUE PASS from go90 for only $99.

    • NO paid subscription for Stream Pass.
    • NO low-quality streams.
    • NO data limits.

    Note: Business and government customers are not eligible to receive NBA LEAGUE PASS at no charge. However, you can still purchase it from go90 for only $99.50.



  2. Obtendrás lo siguiente:

    • NBA: Game in 90 during the regular season, Insiders and highlights.

    • Soccer: Live Soccer games via beIN Sports and Univision Deportes

    • NBA LEAGUE PASS***: Thousands of live NBA regular season 2016-2017 games included at no (additional) cost (normally $199) for customers on the new Verizon Plan Large or higher. Customers on all other plans can switch to Large or higher, or purchase NBA LEAGUE PASS from go90 for only $99.

    • Football: Live games


  3. There's no charge at this time for Stream Pass, but it is subject to change.



  4. To get Stream Pass you must be on a standard monthly plan and have a 4G LTE device with the go90 app version 2.9 or higher.



  5. Stream Pass is available in the go90 app. To use it you'll need to download and register for go90:

    1. Descarga the go90 app or upgrade to the latest version. Stream Pass is compatible with go90 version 2.9 or higher.

    2. Follow the steps to register for go90 if you haven't already done so.

    3. Open the go90 app and sign in. You can find the Stream Pass section on the go90 Home screen and in the menu in the upper left of the app.

    You've successfully set up Stream Pass.



  6. NBA content, NBA LEAGUE PASS and soccer can be viewed through go90 without using data.



  7. Open the go90 app and the Stream Pass section will appear on the Home screen. You can also find it by tapping the menu in the upper left of the app. Make sure you're registered for go90 and signed in to the app in order to view Stream Pass content.



  8. If you're on the new Verizon Plan Large or higher, NBA LEAGUE PASS is included with your plan. You just need to add it to you account in My Verizon. If you are on a different plan, you can purchase it directly from the go90 app.

    To add NBA LEAGUE PASS in My Verizon:

    • Ve a la página Productos y apps page in My Verizon and sign in if prompted.

    • On the Get Products tab, under Premium Products find Stream Pass NBA LEAGUE PASS 16-17 and tap Get It Now.

    • Select which lines to add NBA LEAGUE PASS to if you have multiple lines on your account.

    • Oprime Confirmar compra.

    You've successfully added NBA LEAGUE PASS for the 2016-2017 season and can start watching it in the go90 app.

    Note: Business and government customers are not eligible to receive NBA LEAGUE PASS at no charge. However, you can still purchase it from go90 for only $99.50.



  9. If you've already purchased NBA LEAGUE PASS 2016-2017 from go90 and you set up Stream Pass, you can get a refund by contacting go90. If you purchased it from somewhere other than go90 you will not receive a refund.

    You can contact go90 right from the go90 app by opening the menu in the top left and tapping Help or from the go90 Support en internet.




  10. Yes. Although you aren't billed for the data you use while watching Stream Pass video, if you enabled Safety Mode on your account and it kicks in while watching a video, it will affect your download speed. Here are examples of some activities that may cause you to pass your data limit:

    • Usage from other lines on your account

    • Apps running in the background of your phone such as automatic photo upload, syncing, or location services

    If you're near your data limit and plan to watch a game on Stream Pass, you can purchase a Data Boost to ensure you won't go into Safety Mode during the game.



  11. Android es una marca comercial de Google, Inc. Apple es una marca comercial registrada de Apple Inc. iOS es una marca comercial o marca comercial registrada de Cisco en los EE. UU. y en otros países y se utiliza bajo licencia.

    ** Must have go90 app version 2.9 or later. Disponible para clientes del servicio pospagado de Verizon Wireless por LTE. Incluye NBA League Pass comprado solo en go90. Está sujeto a acuerdo de Verizon Wireless y a los límites de data del plan. Safety Mode puede afectar el streaming de contenido de audio o video. Otra actividad de la aplicación, incluyendo descarga, se descontará de tu plan de data. Aplican otros términos y condiciones. Sujeto a cambio.

    ***Local market blackout rules apply based on your location, and nationally televised games are not included in NBA LEAGUE PASS. Visite NBA.com para conocer las normas de suspensión de NBA LEAGUE PASS. ©2016 NBA Properties, Inc. Todos los derechos reservados. Excepto para partidos con vista previa gratuita, se requiere registro y suscripción para hacer stream de NBA LEAGUE PASS en go90.

    © 2016 NBA Properties, Inc. All rights reserved. Excepto para partidos con vista previa gratuita, se requiere registro y suscripción para hacer stream de NBA LEAGUE PASS en go90.

¿Te resultó útil?    
  • Los mejores merecen lo mejor.
    Recibe hasta $300 de descuento en el iPhone 8 con Verizon.
    Requiere plan unlimited e intercambios selectos.
    tu nuevo iphone 8

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