Selecciona tu dispositivo
Apple® iPhone® X
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Pixel™, Phone de Google
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LG K20™ V
Verizon Jetpack® MiFi® 6620L
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Extensor de red 4G LTE para Samsung
Verizon Ellipsis® 8
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Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
iPad® 2 de Apple®
Samsung Galaxy J1™ prepagado
Samsung Gusto® 3
Droid Turbo de Motorola
DROID MAXX de MOTOROLA
Pixel™ XL, el teléfono de Google
Teléfono residencial de Verizon Wireless
LG G4™
MiFi® 7730L Jetpack®
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo en nylon balístico
Hotspot móvil 4G LTE Verizon Jetpack® - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ de LG
Apple® iPhone® 4s
Hotspot móvil 4G LTE MiFi® 4510L Jetpack®
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis™ Jetpack® MHS800L
Enrutador de broadband 4G LTE de Verizon
Módem USB global 4G LTE Pantech UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Módem USB Global 4G LTE MiFi® U620L de Verizon
moto z2 force edition
LG Optimus Zone™ 3 prepagado
Google Pixel 2 XL
Internet LTE y teléfono residencial de Verizon
PRIV™ de BlackBerry®
Moto Z edición Droid
DROID MAXX 2
DuraForce PRO con Sapphire Shield
Hum+ de Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 de LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Hotspot móvil 4G LTE MiFi® 890L Verizon Jetpack®
Samsung Galaxy S® III
Hotspot móvil 4G LTE MiFi® 4620L Verizon Jetpack®
moto e4 con servicio prepagado
Moto G Play
Smartphone BlackBerry® Bold™ 9930
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Módem USB 4G LTE 551L de Verizon
Brigadier™ de Kyocera
DROID RAZR M de MOTOROLA
Galaxy J3 Mission Servicio prepagado
Verizon Ellipsis® 10
Verizon - SmartHub con voz de Verizon
Casio G'zOne Commando®
DROID MINI de MOTOROLA
Verizon Wear24™
LG K4™ LTE
Módem USB Verizon 4G LTE UML295
DROID 3 de Motorola
Módem global USB USB730L Verizon
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™ prepagado
ZenPad™ Z10
Teléfono residencial inalámbrico T2000 de Verizon
Microsoft Surface 3
Apple® iPad® mini con pantalla Retina
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
Internet LTE (instalado)
iPad® Air 2
HTC One® (M8)
Apple® iPad® (9.7 pulgadas)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
LG G Pad 8.3 LTE
Moto G™ de Motorola
Samsung Brightside™
HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID de MOTOROLA
Sony Xperia® Z3v
iPad® Pro
Hotspot móvil 4G LTE Samsung SCH-LC11 Jetpack®
LG Terra™
DROID ULTRA de MOTOROLA
Verizon Ellipsis® 8 HD
Hotspot móvil 4G LTE MHS291L Verizon Jetpack®
Hotspot móvil inteligente Verizon MiFi™ 2200 - OTA
ZenPad™ Z8
Mobile Hotspot 4G LTE MiFi® 4620LE Verizon Jetpack®
Samsung Galaxy S® 4 mini
AirCard® 595 de Verizon Wireless
Gear S2
LG Revere®
Moto E™ con servicio prepagado
Samsung Intensity™ II
Apple® iPad Pro® (10.5 pulgadas)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad® Air™
Galaxy Note® Edge
Samsung Galaxy Note® II
Cadence de Kyocera
ASUS ZenPad™ Z8s
iPad® mini 4
Smartphone BlackBerry® Q10
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
Smartphone BlackBerry® Z10
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7 pulgadas)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9 pulgadas)
HTC Desire® 626
Moto X™ (2da gen.)
DROID TURBO 2 - Diseñado por ti
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE de HTC
DROID RAZR de MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ de Motorola
Nokia Lumia 928
Módem VZW USB760
LG Accolade™
Apple® iPad® con Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD de MOTOROLA
Samsung Galaxy Tab® (10.1)
Hotspot móvil inteligente Verizon MiFi™2200
Smartphone BlackBerry® Bold 9650
Apple® iPad®
Smartphone BlackBerry® Z30
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
Módem USB LG 4G LTE VL600
Apple® iPad® mini
Samsung Gusto®
DROID X de MOTOROLA
ASUS ZenFone™ V
Samsung Galaxy Tab® 4 (10.1)
Ellipsis® Kids
Auto conectado Toyota
Samsung Galaxy Tab® 4 (8.0)
Laptop Dell™ Vostro™ V13
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 prepagado
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
iPad® mini 3
Apple® iPad® con pantalla Retina
Smartphone BlackBerry® Curve™ 9330
Smartphone BlackBerry® 8830 World Edition
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ para Android™
LG Cosmos™
HTC One® (M8) para Windows®
DROID 4 de Motorola
Módem VZW USB720
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX de MOTOROLA
Samsung Fascinate™
Transpyre™ prepagado
Samsung Gear S3 classic
DROID BIONIC de MOTOROLA
Módem USB global UMW190 de Verizon Wireless
Smartphone BlackBerry® Storm2™ 9550
DROID X2 de MOTOROLA
LG enV® TOUCH
Hotspot móvil 3G Fivespot™ Global Ready™ de Verizon
ZTE Blade™ Vantage prepagado
Samsung Knack™
Pantech Perception™
DROID DNA de HTC
LG enV®2
Módem USB UM175 Verizon Wireless
Windows Phone 8X de HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Reloj Urbane™ 2nd Edition LTE
DROID RAZR HD de MOTOROLA
DROID INCREDIBLE 2 de HTC
Enact™ de LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect con Hotspot móvil 4G LTE
Samsung Smooth™
Smartphone BlackBerry® Tour™ 9630
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
Smartphone BlackBerry® Bold™ 9930 sin cámara
THUNDERBOLT™ de HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus de Samsung
Módem USB 595U Verizon Wireless AirCard®
LG Extravert™
Lucid™3 de LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE de SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ de LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE de KYOCERA
Juke de Samsung
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE de HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 de LG
LG Cosmos™ Touch
Nexus 7 de Google
G'zOne Type-S de Verizon Wireless
Smartphone BlackBerry® Curve™ 9310
Motorola W385
HTC Rhyme™
Apple® iPad® con Wi-Fi y hotspot MiFi® 2200
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Módem VZW USB727
Tarjeta para PC Verizon Wireless PC5750
Módem USB UM150 Verizon Wireless
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
Smartphone BlackBerry® Curve™ 8530
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ de LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 de LG
Samsung Galaxy View
Moto X™ - Diseñado por ti (2da generación)
DROID 2 GLOBAL de MOTOROLA
DROID 2 de Motorola
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ prepagado
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m gris
DROID XYBOARD 10.1 de MOTOROLA
Smartphone BlackBerry® Curve™ 9370
Moto X™ - Diseñado por ti
Samsung SCH-a930
Tarjeta Verizon Wireless PC770 2 en 1 y ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ de LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ de Motorola prepagado
Netbook HP® Mini 1151NR
LG Voyager™
G'zOne Type-S Push to Talk de Verizon Wireless sin cámara
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Auto conectado Lexus
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 de MOTOROLA
LG VX8100
AirCard® 580 de Sierra Wireless
Revolution™ de LG
DROID R2D2 de Motorola
DROID PRO de MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic sin cámara
LG VX6100
Netbook Gateway® LT2016u
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS de HTC
G'zOne Boulder™ en negro y plateado
LG VX6000
notebook HP® Pavilion dm1-3010nr
Casio G'zOne Ravine® 2 sin cámara
Módem USB global USB1000 de Verizon Wireless
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i prepagado
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
Notebook para entretenimiento HP® Pavilion dm1-2010nr
Nokia 6215i
Global ExpressCard® XU870 de Verizon
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
Netbook HP® Mini 311-1037NR
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Dispositivo VOIP integrado Verizon
Verizon Ellipsis® 10 HD
Samsung Galaxy Tab® 4
Netbook HP® Mini 210-1076NR
Motorola V325xi
LG Versa™
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ sin cámara
Netbook HP® Mini 110-3098NR
LG VX4500
Netbook Compaq® Mini CQ10-688nr
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® prepagado
HTC Ozone™ con TALKS™ para Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Tarjeta para PC Verizon Wireless U630

Preguntas frecuentes sobre seguro/protección de equipos

We offer several insurance / equipment protection options, but many of the common questions about these services are the same. Below are answers to common questions on the following topics:

Información General
  1. Equipment protection provides replacement, repair and/or technical assistance services for your mobile device. It covers issues that aren't covered by the manufacturer's warranty (e.g., loss, theft or physical damage). También puede cubrir ciertos defectos una vez vencida la garantía del fabricante.

    Additionally, you'll receive a replacement device as soon as the next day or have a cracked screen repaired locally by an Asurion Certified repair provider*.

    Ofrecemos varios tipos de protección de equipo:

    View a comparison chart

    *Cracked-screen repair available in select locations on select smartphones.



  2. Para ser elegible para cualquier programa de protección de equipo, debes inscribirte en un plazo de 30 días en uno de los siguientes:

    • Activación de nueva cuenta con nuevo equipo/dispositivo
    • Actualizar with new equipment/device purchase

    Note: You can also enroll during any periodo de inscripción abierta.

    Puedes verificar tu elegibilidad in My Verizon. If any of the equipment protection options are listed under the Get Products tab, you're eligible to enroll.



  3. To enroll in equipment protection, you'll pay a monthly fee:

    • Total Mobile Protection Multi-Device - $33/month for 3 lines on your account. If you have more than 3 lines, you can add coverage for additional lines for $9/month per line.

    • Total Mobile Protection and other options - Varies by type of coverage you want

    Additionally, if you need to file a claim on a covered device, you'll also pay a deductible for lost, stolen and damaged claims*. Costs vary by device and whether you choose to receive a replacement or have the device's cracked screen repaired locally through an Asurion Certified repair provider.

    Puedes encontrar monthly pricing and deductibles for your specific device on Asurion's website.

    *Florida customers are also subject to a deductible for post warranty defects claims.



  4. Typically, you must sign up for equipment protection within 30 days of purchasing your device. However, occasionally we offer open enrollment periods, when you can enroll your fully functioning Verizon device, if it's less than 2 years old.

    Note: The device must be in working condition and purchased from a Verizon location or authorized dealer within the last 24 months.

    We aren't currently offering open enrollment.



  5. If you aren't sure if you're enrolled in an equipment protection program or which one you have:

    1. Ve a la página Productos y aplicaciones en Mi Verizon.
    2. Haz clic en la pestaña Administrar tus productos.
    3. Select a device if you have more than one on your account.

    You'll see one of the following protection options listed in your features if you have one:

    • Protección total móvil
    • Protección móvil total: múltiples dispositivos
    • Cobertura total del equipo
    • Protección del teléfono móvil
    • Garantía extendida


  6. You'll see a charge for your equipment protection program listed under the Monthly Charges section of your bill. It will be labeled with the name of the program you're enrolled in (e.g., Total Mobile Protection).



  7. Lost, stolen or damaged device - Asurion may fulfill claims with new or refurbished equipment. En general, las reclamaciones se satisfacen con la misma marca y modelo. Si esto no es posible, se sustituirá por una marca y modelo similares. No se garantiza la compatibilidad de colores, funciones ni accesorios.

    Device with a manufacturer's defect - Your device will be replaced with a teléfono de reemplazo certificado como nuevo (una unidad similar o de calidad comparable).



  8. During the claims process, you'll be asked a series of questions to determine if your device is eligible for a cracked screen repair.

    Eligibility depends on the type of smartphone, extent of damage (screen only), and where you're located. Screen repairs will be completed by an Asurion Certified repair provider using original manufacturer parts as soon as the same day.



  9. Yes, a cracked screen is a type of damage, and it's covered under most equipment protection options (except Extended Warranty). For detailed instructions, refer to the Damaged Device section of our How to Replace a Lost, Stolen or Damaged Device página.

    Note: You may be able to have your cracked screen repaired by a local Asurion Certified Service Provider, rather than having your device replaced. If you're eligible, you'll be given the option during the process of filing your insurance claim. Repairing is less expensive and can be a faster option. It also eliminates the hassle of transferring all your content to a new device.



  10. Nuestro Cómo reemplazar tu dispositivo page has instructions for what to do if your phone is lost or stolen.



  11. Consulta nuestros Cómo encontrar tu teléfono page for possible ways to locate your lost or stolen device.



  12. If you're not enrolled in an equipment protection program, there still may be options for replacing your device. Refer to our Cómo reemplazar tu dispositivo page for options based on the issue you're experiencing.



  13. Puedes ver los términos y condiciones de los diferentes programas de protección de equipo, a través de los siguientes enlaces:



  14. You can cancel your equipment protection service at any time online:

    Note: If you cancel your equipment protection, your current device won't be eligible again except possibly during future open enrollments.

    1. Ve a la página Productos y aplicaciones en Mi Verizon.

    2. Haz clic en la pestaña Administrar tus productos en la parte superior de la página.

    3. Si tienes varias líneas en tu cuenta, selecciona la línea con el seguro que deseas eliminar.

    4. Find the product you wish to remove, and click Remove from Account.

    5. Revisa los cambios e impactos de las facturas en la ventana emergente de confirmación y haz clic en Eliminar producto para confirmar la transacción.

      Nota: solo se puede eliminar un producto de una línea a la vez. Para eliminar el mismo producto de otra línea, selecciónala y repite los pasos d y e.

    You've successfully canceled the equipment protection product.



Protección móvil total: múltiples dispositivos
  1. Total Mobile Protection Multi-Device is an equipment protection option for your entire account rather than an individual device. It gives you Protección total móvil (our most comprehensive coverage option) for 3 lines on your account, and you don't have to choose which lines right away. If you have more than 3 lines, you can add coverage for additional lines.

    If anything happens to one of your devices, you can file a claim for that line at that time. That line will be officially registered as one of your covered devices, but you still don't have to tell us which other lines on your account you want to register.

    You also get Tech Coach support for all devices on your account and nearly any device they connect to.



  2. Purchasing coverage for your entire account may be better than buying coverage for individual lines because:

    • You can file a claim for any line on your account. You don't need to select which lines you want covered until something happens. Once you file a claim on a line, that line is registered in the program. But you'll still have 2 more slots available that you can use for any line on your account. If you fill all 3 registration slots, you can add coverage for your additional lines for just $9/month per line.

    • You get Tech Coach support for all devices on your account. If you sign up your device individually, you'll only have Tech Coach support for that device.

    • You have a pool of claims to use however you like. If you cover your lines individually, you get 3 claims per line in 12 months, and those claims can only be used for that line. With Total Mobile Protection Multi-Device, you get a total of 9 claims* in 12 months that you can use for any of your registered lines. If you want to file 9 claims on the same line, you can.

    *3 more claims per enrollment, if you add coverage for additional lines.



  3. Your account must have 3 - 10 lines to be able to sign up for Total Mobile Protection Multi-Device.

    You also must meet the other equipment protection eligibility requirements in order to enroll.



  4. It costs $33/month, which lets you file claims on up to 3 lines on your account. If you have more than 3 lines, you can cover your additional lines for $9/month per line.



  5. You must meet the equipment protection eligibility requirements in order to sign up for Total Mobile Protection Multi-Device, even if you currently have coverage on individual lines.

    If you have Total Mobile Protection Multi-Device, you can cancel your full account coverage anytime. However, you'll only be able to sign up for Total Mobile Protection on individual lines that were registered when you canceled. Lines that weren't registered when you canceled must meet the equipment protection eligibility requirements in order to sign up for individual coverage.

    Note: You can't have Total Mobile Protection Multi-Device and another type of equipment protection on your account at the same time.



  6. If you file and complete a claim on a line, that line is officially registered in Total Mobile Protection Multi-Device, and it will take up one of your 3 available registration slots.

    You only have to register one line at a time. So after filing and completing your first claim, you'll still have 2 more registration slots available in case something happens to any of the other devices on your account.

    Once a line is registered, it will permanently take one of your 3 registration slots, until the line is no longer on your account.

    If you have more than 3 lines on your account, and would like to protect all of them, you can add coverage for additional registration slots.



  7. You can file up to 9 claims in a 12-month period, with the standard 3 registration slots that you get when you first sign up for Total Mobile Protection Multi-Device. If you purchase additional coverage, you get 3 additional claims for each slot you purchase.

    For example, if you have 5 registration slots for your account, you can have up to 15 claims fulfilled in a 12-month period.

    These claims are flexible and can be used on any registered line. If you want to use all your claims on a single line, you can.



  8. When you first sign up for Total Mobile Protection Multi-Device, you have 3 registration slots that you can use for any of the lines on your account. If you fill all 3 slots, you can purchase additional coverage for $9/month per line, which can be used for any of the remaining unregistered lines on your account. For instance, purchasing an additional line of coverage can provide you a total of 4 registration slots, 3 that are filled and 1 that is open.

    Each time you fill the last slot on your account, you'll have 30 days to purchase additional coverage to cover your remaining devices. If you don't add the additional coverage within 30 days, the rest of the devices on your account won't be covered.

    Each additional coverage you add to your account also gives you 3 additional claims that you can use for any registered line on your account. So if you have 4 registration slots, you have a total of 12 claims that you can use in a 12-month period



  9. You can have as many registration slots as lines on your account, up to a total of 10 registered lines. If you have 10 lines on your account, you can have up to 10 registration slots and a maximum of 30 claims in a 12-month period.



  10. If you didn't purchase additional coverage within 30 days, you must meet the equipment protection eligibility requirements in order to cover the other devices on your account.



  11. Once you file a claim on a line, that line will be registered in Total Mobile Protection Multi-Device and will take up one of your registration slots. It will only be removed from the program if you deactivate the line on your account.



  12. If you have an open registration slot on your account, the open slot will be canceled.

    If all your registration slots are filled, the last slot you filled will be canceled, and the line that filled that slot will no longer be covered.

    You'll also lose 3 claims per canceled line from your pool of shared claims (e.g., if you have 10 unused claims and cancel coverage for 2 additional lines, you'll have 4 shared claims left to use on any of the remaining covered lines).

    Note: If you add additional coverage again at any time, any line(s) previously covered will automatically be registered and fill the new slot(s).



Filing and Tracking a Claim
  1. If your device is lost, stolen or damaged, you can presentar una reclamación on Asurion's website.

    If your device has a manufacturer's defect, call Verizon Wireless at (866) 406-5154*.

    Para obtener más información, consulta nuestras Cómo reemplazar tu dispositivo página.

    *Florida customers: Please presenta una reclamación por internet for a manufacturer's defect.



  2. A manufacturer's defect is something that's wrong with the device itself (e.g., internal, electrical or functional problems). It wasn't caused by outside forces that physically damaged the device, like dropping it or getting it wet.

    Your device is considered damaged if it's broken because of something that was done to it. This includes water damage, cracked screen, etc.



  3. You may be asked to provide information about your device when filing a claim. You can find your Device ID, make and model on the Mis Dispositivos en Mi Verizon.

    Note: If you have multiple lines on your account, select the device you're filing a claim for to see the information for that device.



  4. For insurance claims on lost, stolen or damaged devices, the date you receive your replacement device will be determined by the date your insurance claim is approved:

    • Reclamaciones aprobadas entre lunes y jueves, hora del este/hora central: Asurion enviará tu dispositivo para que lo recibas el próximo día hábil (por ej., una reclamación enviada el miércoles antes del plazo fijado, se enviará para que la recibas el jueves).

    • Claims approved Fri by midnight ET / CT: Asurion will ship your device for Sat or Mon delivery, based on your location.

    • Reclamaciones aprobadas a cualquier hora los días sábados y domingos hasta las 11 a.m., hora del este: Asurion enviará tu dispositivo para que lo recibas el lunes. Después de las 11 a.m., hora del este, tu dispositivo se enviará para que lo recibas el martes.

      Nota: Es posible que la entrega al día siguiente/los días sábados no esté disponible en algunas ubicaciones.

    Para las reclamaciones de dispositivos defectuosos, los dispositivos de reemplazo pueden obtenerse al visitar una tienda de Verizon Wireless or by calling (866) 406-5154*.

    *Florida customers: Please file a claim online for a manufacturer's defect.



  5. Puedes check the status of your claim on Asurion's website.



Unauthorized Charges
  1. If your bill shows charges to your device after the loss but before you reported it, and you want a credit for those charges, contáctanos and we'll investigate your account activity.

    Mientras se realiza el seguimiento, no tienes que pagar los cargos en cuestión. Also, we'll give you a courtesy suspension of recurring monthly fees for up to 30 days, if you haven't received one within the prior year.

    Further information regarding the theft or loss may be required.



  2. Tendremos en cuenta todos los hechos y las circunstancias. Además, revisaremos tu cuenta y compararemos el uso del teléfono durante el tiempo que estuvo extraviado con el uso que tú le diste. If the phone was used to contact entirely different phone numbers, this may indicate to us that the phone was being used by someone not authorized to do so.

    We'll consider all relevant information in making our decision, including any documentation you can provide that shows the phone wasn't in your possession at the time of the calls.



  3. Intentaremos resolver cualquier disputa sobre cargos no autorizados dentro de los 30 días. No debes pagar el monto de la disputa mientras nuestra investigación esté pendiente.



AppleCare
  1. Visita el sitio web de asistencia de Apple para obtener información acerca de AppleCare y AppleCare+.



  2. Apple es una marca comercial registrada de Apple Inc.

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