Preguntas frecuentes sobre roaming nacional

Roaming within the United States

  1. What is domestic roaming?

    Domestic roaming occurs when your mobile device connects to a non-Verizon Wireless network in the United States, Puerto Rico or the US Virgin Islands.

    For information about roaming outside the US, refer to our Preguntas frecuentes sobre viajes internacionales.

    For information about prepaid service and domestic roaming, refer to our Preguntas frecuentes sobre el servicio prepagado.

  2. ¿Cómo sé cuándo estoy en roaming nacional?

    Según tu dispositivo, puedes ver la palabra "Extended" en la parte superior de tu dispositivo, que se muestra cuando el dispositivo está en roaming nacional. If your device doesn't support showing "Extended," please refer to our mapas de cobertura.

  3. Do I need to do anything differently to use my device while roaming domestically?

    No, you should be able to operate your device the same when roaming domestically as you do when you're connected to the Verizon Wireless network.

    Note: In some areas, you may need to enter a "1" before the area code when making a call.

  4. Will I be charged differently when using my device while roaming domestically?

    No, with the exception of a few old plans.

    Consulta el enlace Mi Plan page in My Verizon for the roaming details of your specific plan. If no information about roaming is listed, then there are no additional charges for roaming domestically.

  5. Are there any restrictions on my service while roaming domestically?

    There may be. Your monthly data allowance can be used while roaming domestically, but your speeds may be slower than when you're on Verizon's network.

  6. Can I make International Long Distance calls while roaming domestically?

    You can, as long as you have the International Services Enabled feature on your line.

    To add this feature:

    1. Ve a la página Uso y servicios internacionales en Mi Verizon.
    2. If you have multiple devices on your account, select the device you want to manage.
    3. Click the INTERNATIONAL INSIDE THE US tab.
    4. Under the Plan information section, you'll see "International Services Enabled" listed if the feature is active on your account. Otherwise, click Add a Plan.
    5. Under Manage International Options, click While inside the US.
    6. Click the dropdown next to the device you want to manage, and click $0.00 - International Services Enabled.
    7. Haz clic en Continuar al próximo paso.
    8. If prompted, select the date you want the change to go into effect.
    9. Review the changes to your account and click Confirm.

    You've successfully added the International Services Enabled feature to your line. If you want to add it to more than one line on your account, repeat the steps above for each line.

    For international rates and dialing instructions, please visit our International Services while in the US página.

  7. ¿Tienes mapas que muestren las áreas de roaming nacional?

    Yes, we have online mapas de cobertura.

  8. What if I live outside the Verizon service area and am looking to open a new Verizon account?

    While we appreciate your interest in Verizon Wireless service, unfortunately you won't be able to open a new Verizon Wireless account.

  9. I live outside the Verizon service area, and I already have service with Verizon. What if I want to change my plan?

    If you want to change your Verizon plan, you'll be able to change to the S (2 GB), M (4 GB) or L (8 GB) size of the new Verizon Plan, or the 5 GB single line plan.

    Check your location

Solución de problemas

  1. Why can't I use data while roaming domestically?

    In some instances, you may need to turn on Data Roaming in your device's Settings.

  2. Why isn't HD Voice working while I'm roaming domestically?

    In some cases, HD Voice isn't supported while roaming domestically. If you're having issues while roaming, you can use Llamadas Wi-Fi to get HD Voice.

  3. I’m having trouble watching a YouTube™ video on my phone. Why?

    When you travel in roaming areas, data speeds may be limited or slowed to 2G (if you're on an unlimited size of the new Verizon Plan) or 3G (if you're on any other plan). Video streaming may be impacted in these areas.

  4. My device says "Extended" at the top of the screen. What does this mean?

    When the network indicator on the device screen displays "Extended," the device is connected to another carrier's network. This may mean slower data speeds.

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